bso board’s big visit to ballymena inside this issue€¦ · our payments shared services centre...

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Inside this issue...

BSO Board’s Big Visit to Ballymena

-2

Clinical Skills Page 2

Pancake Fund Raiser

Page 3-4

Major Changes For IT Call Logging System

Page 5

Research Office Workshop for SHSCT

Page 5

Typhoon Haiyan Appeal - update Page 6

Forthcoming Board

Meeting Page 6

International Epilepsy

Day Page 7

Organ Donation

Page 8

Fermanagh Addressing Project Page 9

HSC Leadership Training Courses

Page 10

M A R C H 2 0 1 4


Thursday 27

March saw our

BSO Board travel

to Ballymena. As

a regional

organisation, the

Board try to visit

the different BSO

sites where and

when possible. It

was decided that

Ballymena would

be the location of our March Board Meeting.

The big trip to Ballymena began at Greenmount House, at our Payments

Shared Services Centre. The Board were welcomed to Greenmount House

by Maxine Paterson, Head of SS Accounts Payable.

Our Payments Shared Services Centre is growing fast – Northern Trust

moved to Payments in December 2013. January and February both marked

very busy months for the Centre with the transition of the Western Trust to

Payments and

the relocation

of Belfast

Trust, NIAS

and the BSO

Payments

Team to

Greenmount.

Almost 100

staff are now

working there.


Maxine Paterson made a presentation to Board members – encompassing matters such as the role of the Shared Services centre; Maxine also briefed our Board in the challenges facing the service. A buffet lunch was organised for staff in order to mark their hard work and efforts in setting up their new premise. After sharing lunch with the staff at Greenmount House, our Board made their second Ballymena stop of the day at The Cottage Hospital site. The Cottage is the home to our new PaLs site. Board members were welcomed by Sandra Armstrong who gave a comprehensive guided tour of The Cottage before our Board sat down to their monthly meeting at 2pm. Our BSO Board were all extremely impressed by the two sites they visited. The Chairman complimented both Maxine and Sandra on the effective leadership that they have provided and continue to provide to staff in the development of these two welcoming, hospitable, not to mention very successful BSO sites.

BSO Business Matters March 2014


The CEC has secured funding to establish skills laboratories at each of their 4 sites i.e. Altnagelvin, Antrim, Clady and Craigavon to facilitate the upskilling of registered nurses, midwives, health visitors and healthcare support workers. The skills laboratories will support the CEC in building a modernised infrastructure to enhance the development of knowledge and skills of nurses and midwives who will play a valuable role in the new and emerging context of Transforming Your Care. The skills laboratories will provide a safe and effective environment to build upon the commitment and expertise of staff by developing new skills that will ultimately drive up the quality of care for clients and patients, improve patient outcomes and enhance the patient experience. Simulated practice and role play are key teaching methods used in combination with theoretical knowledge and evidence-based practice to enhance the knowledge and skills of registered nurses and midwives to provide safe and effective person centred care. As the emphasis within TYC is to provide care as close to home as possible therefore, the CEC are predicting an increasing demand across all programmes of care, as registered nurses including community based staff and healthcare support workers aim to meet the challenges of working across boundaries, embracing new roles and extending existing practices. The majority of the equipment has been delivered, catalogued and distributed to the various CEC sites. The teaching staff have already started utilising the equipment in simulated practice. We anticipate that the skills laboratories will be fully operational in September 2014. Máire Flanigan & Catriona Campbell

Clinical Skills Laboratories at Clinical Education Centre Sites


BSO Pancake Day Fund Raiser


In an effort to raise more funds for the Abaana charity, BSO is raffling 6 separate Easter hamper baskets. If anyone wishes to purchase tickets for this great raffle, contact any member of the BSO Social Group or contact CX Office on 02890535580.

On 4 March 2014 (Pancake/Shrove Tuesday) Business Services Organisation held a fundraiser to help raise money for locally based charity Abaana. The amount of money raised is still being totalled but currently stands at over £800.

Abaana is a Northern Ireland based charity raising money for children in Africa. Founded in January 1998, it works with children in countries such as Uganda, Zambia and Malawi. Projects include Building schools, working with street children, child sponsorships, access to clean water, education and medical treatment. The word "Abaana" comes from a language in East Africa and means children.



BSO Pancake Day Fund Raiser

Maura Wilson (Family

Practitioner Services),

Norah Emerson (Human

Resources).

Sandy Fitzpatrick

(Family Practitioner

Services) Martin Mullan

(Legal Services)

To raise more money for

Abaana on Pancake/Shrove

Tuesday, BSO PaLs held a raffle

to give away a Samsung Galaxy

3 Tablet. The prize went to Ellen

McMahon. The raffle managed

to raise £350 for the Abaana

charity.



Major Changes For IT Call Logging System

When you place a call with a company via email, internet or phone, their Service Desk will normally log it on a call logging system or tool. Infra is the tool used by BSO and a number of the Trusts i.e. Northern, Southern and South Eastern for logging IT calls from their customers\users. It was introduced in 2007 and was initially setup for use by 133 users, that figure has grown substantially and is used today by nearly 1500 LIVE users across the relevant organisations. On average per month, the Infra system deals with approx. 17,000 calls, and generates approx. 220,000 email communications outwards to staff, customers and suppliers etc.

On 1st February 2014 those of you that use Infra will have noticed a number of changes to the way Infra

works. A major piece of work was completed to align Infra to meet the needs of BSO and the Trusts, this piece of work took over a year in total. The main benefits were:

The introduction of an agreed Service Catalogue across all the relevant organisations which will help us as IT Service Providers report better to our customers and is more aligned to the end business services.

A comprehensive list of all the IT systems and applications we support. Trusts can now log calls against Regional or Local systems\applications.

A redesigned list of the types of calls we receive which will help in demonstrating what areas need to be investigated to help reduce call volumes and assist us in planning our Service Improvement activities. This was linked to a new list of Call Closure reasons which also helps to ensure conformity and logic within the call logging process, as well as additional reporting capability.

This achievement would not have been possible without the involvement of the Regional IT Service Management team, the BSO Infra Support team and assistance provided by our 3

rd party support

(Alemba). A big thank you also goes out to the support teams that contributed and fed back their thoughts\opinions via their Regional ITSM team representative. -Brian McLaughlin (ITS IT Service

Manager)

Research Office Workshop for Southern HSC Trust

Southern HSC Trust Research Office Workshop to showcase research undertaken by Trust staff Over 30 staff attended the Workshop on 12 March when guest speaker Dr Siobhan McGrath, Head of the Office for Research Ethics Committees NI at BSO, addressed the audience on the “Role and function of ORECNI and research requirements for ethical review”. Staff who had recently undertaken research in the areas of Adult Safeguarding, Midwifery, Social Care, Short Term Residential Care Services and District Nursing presented the outcomes of their studies. Dr Peter Sharpe, Associate Medical Director Research & Development, congratulated three staff members who as a result of their research had been awarded Doctorates: Dr Esther Reid, Dr Carmel Rooney and Dr Michael Hoy. Mrs Irene Knox, the Trust R and D manager organised the event. Dr Siobhan McGrath is pictured 3rd from the left, front row.



TYPHOON HAIYAN APPEAL - UPDATE

Following the Typhoon disaster which hit the Philippines in November 2013, BSO PaLS were approached by one of its Boucher staff, Joanne Harbinson, to ask if it were possible to organise a coffee morning, in aid of the ‘Typhoon Haiyan Appeal’. Joanne is originally from the Philippines, and has family and friends who had unfortunately been hit by the disaster. In the week that followed 4 of the BSO PaLS sites (namely Armagh, Antrim, Boucher and Gransha), held coffee mornings to raise much needed funds for the ‘Typhoon Haiyan Appeal’, and a total of £1,100 was raised for the appeal. Joanne has provided some pictures to show you where and how the money raised by BSO PaLS staff has been used to assist. She also wishes to personally thank all those who donated to the appeal.

Forthcoming Board Meeting

The next meeting of the BSO Board will take place on

Wednesday 30 April at 2:00PMin the BSO Boardroom,

2 Franklin Street, Belfast, BT2 8DQ.

If you would like any further information or details of the agenda, please

contact Amanda Mills in the Chief Executive’s Office.

Tel: (028) 9053 5580

Email: [email protected]



International Epilepsy Day

Wednesday 26 March is International Epilepsy Day,

also known as Purple Day. As part of our work

under our Disability Action Plan, BSO and the client

organisations we support will be raising awareness

of epilepsy to mark this event. Those of you who

work in Franklin Street may have noticed a display

stand in reception when you came into the building

or an e-mail in your inbox about epilepsy. A feature

on epilepsy has also been placed on the BSO intranet site at: http://

intranet.bso.hscni.net/2682.htm

Many people with epilepsy are discriminated against because of ignorance about the

condition. Epilepsy is a common and serious neurological condition that can have a

profound impact on people’s lives. It results in a tendency to have seizures that start in

the brain. Not all seizures are the same, but most happen suddenly and without warning,

last a short time (a few seconds or minutes) and stop by themselves. Anyone can

develop epilepsy, at any time, and it occurs in people of all ages, races and social

backgrounds. However, epilepsy is most commonly diagnosed in children and people

over the age of 65. About one in about every 100 people in the UK have epilepsy, and

around five people in every 100 will have an epileptic seizure at some point in their lives.

Of these, four will go on to develop epilepsy.

You may have epilepsy yourself, know a friend, relative or work colleague with epilepsy

or be a carer for someone with epilepsy. On the other hand,

as epilepsy is a hidden disability, you may not be aware that

colleagues, friends or relatives have epilepsy. So please

take the time to read the e-mail and intranet feature to learn

more about epilepsy.

http://intranet.bso.hscni.net/2682.htm

http://intranet.bso.hscni.net/2682.htm



Organ Donation Northern Ireland Most people would accept an organ if they needed one. Not surprising really. Yet only 31% of us have signed the NHS Organ Donor Register. Every year, around 15 people in Northern Ireland die waiting for an organ transplant. By signing the register and talking to your family about your wishes you could help save the lives of up to seven people. The NHS Organ Donor Register is a confidential central database where your details are held if you choose to sign up to be an organ donor. The register lists the organs and/or tissues you want to donate. Signing the register is the only way to centrally record your wishes. Age and health aren’t barriers to organ donation. Everyone has the potential to be a donor, no matter what age you are or how your health is. Your medical care will not be affected. Health professionals have a duty of care to try to save life first. If, despite all their efforts the patient dies, his or her wish to be an organ donor may then be fulfilled. All the major religions support the principles of organ donation, and accept it’s an individual choice. Consult your religious adviser if you are unsure. Donation gives the gift of life. By donating your organs after you die, you could save the lives of up to seven people. There is a shortage of organs for transplant. In Northern Ireland around 200 people are on a waiting list, and someone dies on average every three weeks because they don’t receive the vital organ they need. Organ donation helps more than just the recipient. Donor families often say they take comfort from knowing they have fulfilled the wishes of their loved one and that something positive has come from their loss.



Gillian McCrory and Jeremy Dowd from the BSO, along with Hilary Grimes from the HSC Board, attended an event on 26 February at Enniskillen Town Hall, to mark the end of Phase I and the launch of Phase II of the Fermanagh Addressing Project.

More than 15,000 rural properties across the Fermanagh District Council area were issued with their official address and postcode under Phase I. Phase II will extend this to the towns and villages of the county, with the exception of Enniskillen which already has official addresses.

A major driver for this project is to make it easier for the emergency services to find a property. Failure to use the official address and postcode could result in a tragedy if emergency services are delayed in reaching a property because the wrong or incomplete address is given or a property number is not displayed.

Householders and businesses who received notification in 2013 of their property’s official address and postcode are being urged to contact relevant organisations and service providers to request their address details be updated on all records, if they have not already done so.

GP practices also need their patients’ official addresses as this is what they will use to carry out home visits, send out results or to contact patients about test results and other health related services. Patients’ address details used by GP practices will also transfer to other Health and Social Care organisations, including the BSO, and may be used for hospital admissions or out-patient appointments and invitations to participate in a variety of public health screening programmes. If the address is incorrect, patients may miss hospital or screening appointments or other important information from their GP, hospital or community service provider.

BSO Family Practitioner Services manage GP registrations, and members of the public can update their address records with their GP by visiting www.hscbusiness.hscni.net/services/2507.htm

Updated GP addresses are also communicated to the Health + Care Number Index, which is managed by BSO IT Services and used widely within Health and Social Care.

The official address details of the properties in Fermanagh, which were included in Phase I of the addressing project, can be viewed online by visiting www.whatsmyaddress.net The official addresses for properties included in Phase II of the addressing project will be added to the ‘What’s my address’ website on an ongoing basis.

Fermanagh Addressing Project

http://www.hscbusiness.hscni.net/services/2507.htm

http://www.whatsmyaddress.net/

bso board’s big visit to ballymena inside this issue€¦ · our payments shared services centre...

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