BT Global Services

BT Global Services in the UK The Next Generation

2 The Next Generation

Emer Timmons President – BTGS UK

Ian Dalton President – BT Global Government and Health

3 The Next Generation

• BT Global Services is one of the UK’s leading suppliers of networked IT services for corporate sector enterprises

• We support 357 customers either based in or operating in the UK with a team of over 400 employees in GSUK

• We serve customers throughout the corporate sector, from leading retail brands to builders, professional services firms to manufacturers and utilities

• Our global vertical customers supported in the UK include leading CPG and pharmaceutical brands and major global systems integrators

• We take a customer-centric approach through vertical propositions

Emer Timmons – President, BTGS UK

Global Accounts including Unilever, Astra Zeneca,

British American Tobacco

Retail, Services & Supply Chain sectors

Energy & Infrastructure sectors

Global Systems Integrators

4 The Next Generation

• We provide services and solutions that support every public body including central, devolved and local government, health and defence to build better public services

• We help the government and health sectors to successfully deliver the transformation of services and operations required to meet the dual requirements of improving services whilst reducing costs through: transforming their organisation, better enabling the front line, improving citizen and patient services and innovating for growth

Ian Dalton – President, BT Global Government and Health

Local and Devolved Government &

Health Defence Major Bids

Local Government

Major Programmes

Propositions & Frameworks

National Healthcare

Services

Central Government &

Police

5 The Next Generation

Back-up slides BTGS UK

6 The Next Generation

7 The Next Generation

Our customers in the UK

8 The Next Generation

Description Target customers

Lighting Up The High Street

Switching On Utilities

Partnering For Success

• Cutting-edge retail applications, for the store, omni-channel, supply chain & employees

• Accessed via superfast networks on a flexible commercial model

• up to 30% lower IT infrastructure costs

• BT Connect

• BT One Cloud and BT Cloud Contact

• BT Compute and IT Services

• BT Expedite

• BT Trace

• Mobility

Retailers, Gaming and related supply chain partners

• Secure and reliable transformation of ICT, customer service and operational infrastructures

• Driving out unnecessary costs

• Reducing capital investment

• BT Contact and Cloud Contact

• Mobility including Field Force Automation ( FFA)

• BT Connect

• BT One

• BT Trace

• BT Fleet

Utilities companies, mainly energy and water firms

• Network Services provider of choice to/with our chosen System Integrators through partnership, strategic or tactical relationships globally

• Working in partnership BT can add value with the breadth and depth of our offering whether selling to, with or through GSIs

• GSI Whitelabelling

• GSI PSN

Global partner directors and senior architects within 26 system integrators

Here are some of our leading GSUK propositions

Name Key products & solutions including

9 The Next Generation

BT’s growing retail reach

BT supports 14 of the top 20 retailers in the UK including three of the big four supermarkets

We provide connectivity to over 46,000 retail outlets, including both voice and data connectivity to 23,000 stores and wi-fi to 3,600 stores (3 fold-growth over the past 12 months)

We provide

26,000 tills across our customer base (and growing)

Our retail CRM solution manages the details of over 15m customers

Our clients have added

3.5m customers over the past 12 months

Our eCommerce solution processes

4 million orders pa, > £300m

We run websites for 30 retailers, including

Our busiest retailers have peaked at

over 10,000 orders per day

10 The Next Generation

“In the connected world, the creative use of

technology can deliver stunning business

outcomes. IT is increasingly an art as much as a

science. Our vision and ability to execute mean

we are the ideal partner to help customers

create new possibilities”

• Delivering a great performance

(BT Connect)

• Realising the possibilities in the cloud

(BT Compute, Data Centres)

• Working in harmony (Collaboration –

enterprise & cloud solutions)

• Performing anywhere (Mobility,

WiFi/MVNO)

All tier 1 customers in the UK and those expanding internationally

Key focus areas 2014/5

Description Target customers Name Key products & solutions including

11 The Next Generation

BT signed a wide ranging network services contract with UK-based house-building and construction group GallifordTry. The company will use BT’s network and expertise to improve communications and deploy resources faster and more efficiently.

BT signed a new contract with leading retailer Tesco to implement collaboration services for its global employees. The new solution, based on Cisco Webex, will step change the collaboration of Tesco employees around the world, bringing them closer and simplifying their ability to communicate quickly and effectively, thus improving productivity and creating a flexible platform for business growth.

Leading workforce solutions company Manpower Group renewed its voice services contract with BT in the UK. The renewed deal lasts for 36 months and is worth £3m over the course of the contract.

Case studies

12 The Next Generation

Case studies

Unilever operates globally with world-leading brands – including Wall’s Ice Cream, Lipton and Knorr – consumed by two billion people daily. As well as a fully integrated network providing voice, data, video and mobility services to 173,000 employees across nearly 100 countries, BT delivers collaborative services like audio and video conferencing, helping Unilever become increasingly more agile and introduce more sustainable ways of working.

Norton Rose Fulbright wanted to work with a specialist service provider to run its new Risk Manager client application. A BT On Demand Compute hosted solution enables the firm to manage and monitor its own cloud-based virtual data centre. A flexible and scalable service it offers class-leading security with low start-up costs. Norton Rose Fulbright achieved faster time-to-market and has seen 100 per cent uptime.

Anglo American wanted to create an IT platform to support business applications and collaborative tools on a global basis. Outsourcing worldwide ICT infrastructure to BT under a now-ten-year contract has delivered significant cost savings and also enabled the implementation of a shared services strategy.

13 The Next Generation

• Many organisations still hesitant to spend, but 2014 looks like being a year of cautious recovery in IT spend – with budgets generally set slightly higher than in 2013

• Cost control still key for 40% of organisations, but focus for some shifting from cost cutting towards how to use IT to support and drive the business

• Core IT is now a standardized core, a "black box" into which the business units can plug their stuff. And tomorrow, it's their stuff that will drive value, not the core IT

• Organisational spending power shifting to the line of business leaders

• A time of massive technology disruption as cloud, mobile, big data analytics, social media and M2M potential emerges

• From suppliers CIO’s want insight and thought leadership, to challenge them and help them transform

• Enterprise architecture has re-emerged as a critical priority with the focus on cloud readiness and services integration, security and business processes.

Customer trends in the UK

Sustainable cost transformation Customer

experience

Growth & innovation Technology

14 The Next Generation

Back-up Slides BT Global Government and Health

15 The Next Generation

Our Purpose

Our Goal

Our Strategy

Our Culture

Defend core business Drive business transformation Develop market leading vertical

solutions

To use the power of communication to build better public services – delivering more for less

A growing BT Global Government & Health: to deliver sustainable profitable revenue growth

To increase our penetration across the Government & Health market, increase our share of wallet with key customers, and improve our win rate

Engaged and healthy high performing team

Making it easy to buy from us

“Build once use many” – repeatable

solutions

Thought leadership and innovation

Delivering benefits of scale

Improving customer intimacy

Our Approach

How we will win

Our Capabilities Citizen contact & services

IT infrastructure & cloud

Smart integrated solutions

Collaboration & mobility

Secure, shared networking

Our purpose, goal, strategy and culture

16 The Next Generation

We provide HR and payroll services to over 100,000

local authority employees

More than 220,000 healthcare professionals, have instant access, 24 hours a day to

patient information in London and the south of England

For DWP BT delivered an IP-based platform that is

the largest of its class across EMEA: 145,000

ports across >1000 sites

The Defence Fixed Telecommunication Service provides one of the largest VPNs in Europe and carries

more than 750,000 calls per day

One of the largest virtual private broadband networks in Europe, serving more than

1.3million NHS staff

For DWP BT delivered the largest IP contact centre in the

world, bringing together 184 call centres with nearly

30,000 agent positions into a single virtual IPCC

South East Police Shared Network Services Agreement

delivered 20% saving by standardising technology and

service models across 4 Forces

We collect some £580m in tax revenues each

year for our Local Authority partners

SEPSNSA is designed to transform the telecoms tech

used by the three forces, enabling them to save money, share info better & deliver a better service for the public

We supply services to all 433 Local Authorities

in the UK

We protect c.500,000 nodes across 1000’s of networks /

LANs, multiple Gateways and large scale WANs including connections to third party networks and the internet

More than 30 million appointments made via Choose and Book, the

electronic booking system supported by Spine and N3

We assess more than 532,000 benefits claims a year for our

local government partners

We replaced 19 MOD networks with one secure

network, helping them save £700m plus

Our public sector commitment: a snapshot

17 The Next Generation

Transform your organisation

Better enable your frontline

Improve citizen services

Flexible Working Services Back office services BPO/BPS

Mobile Working Managing information

Cloud Contact Telecare / Telehealth

Innovate for growth Sensor Networks Anytime, Anywhere Learning

IT Infrastructure and operations

Name Key products & solutions including

Data analytics

Here are some of our emerging Government and Health propositions

18 The Next Generation

Case studies

• 10 year partnership between Cornwall Council, Peninsula Community Health, Cornwall Partnership NHS Foundation Trust and BT

• Provides range of services from Telehealth /Telecare, to payroll

• Guaranteed savings of £17.6m

Defence Fixed Telecommunications Service

• Replaced 19 networks with one secure network, helping Defence save £700M

• 300K users, across all services, UK and overseas sovereign bases

• Delivers network services from Restricted to Top Secret

• State-of-the-art, secure national broadband network that connects every NHS location and more than a million NHS employees

• More than 50,000 connections throughout England and Scotland

• Central to helping the NHS improve efficiency and the quality of care to a modern NHS

N3

19 The Next Generation

• 10 year strategic partnership providing managed HR & Payroll service for 6,500 staff

• BT will invest £23m in service transformation & BPO, and reduce service charges by 3% YoY for the 1st 5 years

• Creation of 750 new jobs in the borough

• Supporting new state of the art hospital, opening in 2015

• Innovations like “Patient Entertainment and Therapeutic System” are underway, with the aim of bringing the ‘digital hospital’ to life

Integrated Communications Network Services (ICONS)

• Replaced separate voice and data infrastructures with a converged WAN architecture

• 145,000 ports across >1,000 sites, supporting >2million calls a day

• Created a single virtual nationwide contact centre comprising 184 DWP contact centre locations & 30,000 agents – the largest in the world

Case studies

20 The Next Generation

• Many organisations still hesitant to spend, but 2014 looks like being a year of cautious recovery in IT spend – with budgets generally set slightly higher than in 2013

• Cost control still key for 40% of organisations, but focus for some shifting from cost cutting towards how to use IT to support and drive the business

• Core IT is now a standardized core, a "black box" into which the business units can plug their stuff. And tomorrow, it's their stuff that will drive value, not the core IT

• Organisational spending power shifting to the line of business leaders

• A time of massive technology disruption as cloud, mobile, big data analytics, social media and M2M potential emerges

• From suppliers CIO’s want insight and thought leadership, to challenge them and help them transform

• Enterprise architecture has re-emerged as a critical priority with the focus on cloud readiness and services integration, security and business processes.

Customer trends in the UK

Sustainable cost transformation Customer

experience

Growth & innovation Technology

bt.com/globalservices