bt synergy 3200 user guide from telephones online

Synergy 3200 SMS user guide ~ 4th Edition ~ 16th October ’02 ~ 4678

This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.

This product is intended for connection to analogue public switched telephone networks and private switchboards in the United Kingdom.

UserGuide

BT Synergy 3200 SMSDigital Cordless SMS Telephone

YOU MUST

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Please open this page for an ‘at a glance’guide to your Synergy 3200 SMS

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SMS


1

At a glanceHandset

Liquid Crystal Display

Display shows youincoming caller’s details,the name and number youhave dialled and status of the handset.

Also used to display SMStext messages.

Secrecy/Power button

In standby, press and holdto switch off your handset.

During a call press to stopyour caller hearing you, so you can talk to someoneclose by.

Also used as a delete, editand exit button.

Talk button

Use to make, receive and end calls.

Keypad

Handsfree button

Lets you make andreceive calls using theloudspeaker.

Up/Down &volume buttons

Use to adjust the handsetearpiece speech volumeand handset and baseringer volume.

Also lets you access andscroll through thedirectory, redial and callslist, and enter a pausewhen storing numbers in the directory.

Menu button

Lets you open the menuand confirm menuselections.

SMS button

Press to enter the SMSmenu or if you have newSMS messages press thisbutton to access messagesdirectly.

Conf/# button

Lets you select FasTxT(predictive text).

Also enables you to holda 3-way conversation.

Recall/Int button

Lets you make internal calls.

Also used when connectedto a switchboard/PBX and with some BT SelectServices.


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Digital

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Synergy 3200 SMS

C h argin g

Power / In Us eExplanation of the display icons

Icon Meaning

Battery exhausted

Battery weak

Battery half-full

Battery full

Handset off-hook

EXT External call

INT Internal call

HANDSET+? New number in Calls list

Keypad locked

Signal strength

Signal strength icon is permanently displayed when the handset is registered to the base.

Flashes when handset is not registered to any base.

Flashes when you have new SMS messages.

Page buttonLets you page the handset.

Also used to register handsets.

Charging lightON – Handset charging.

Power/In use lightON – Standby.Flashes – In registration mode.Flashes – During a call.Flashes – When the phone rings.Flashes – To indicate new SMS

messages.

Signal indicator

New Calls

Messages

Time

Battery level

Date

Standby display

Base

SYNERGY 1

?New calls: 1

Messages: 9

29 Jun 10:25


3

Quick Guide Information for the handset settings.

Function

Answer/End a call

Make a call

Redial a number

Store a number in thememory

Dial a number in thememory

Adjust the earpiece/handsfree volume

Secrecy on/off

Transfer call to another handset

Three way conversation

Access Redial and Calls list

Read New SMS message

*Read stored SMS message

*Send SMS message

Set handset ringer volume

Set base ringer volume

Key combination

scroll through

to Ed. Phonebook enter nameenter number to continue or to end.

to Phonebook scroll to entry if necessary

During the call or until the required volume isreached.

During the call to switch on, press again to switch off.

enter handset number

Dial external phone no. enter handset number or to return to external caller press

for 5 last numbers called CALLS for details of 20 last calls received.

When is flashing to open first message.

select Inbox/Outbox to message you wantto read.

select New message type message phone no.

to Handset Menu to Ring Volumeto set level

to Setup to Base Volumeto set level

Redial

Redial

Redial

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SMS

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Note

*If you have no unread messages you can press the SMS button as a short cut to theSMS functionality.


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Menu Structure

SMS New Message

Inbox MSG I-N Message View Delete

Transfer

Send To

Phonebook

Edit

Message

Message Send To

Outbox MSG I-N Message View

Delete

Delete All

Settings

Confirm?

Send

Receive

09110235029

0161274599

(9)Terminal nr.

Phonebook

Ed Phonebook Add Entry Name? Number?

Edit Entry

Delete Entry

Keypad Lock Off

On

Warning TonesHandset Menu Key Press

Low Battery

Out of Range

Ring Volume Volume off

Volume 1

Volume 2

Volume 3

Volume 4

Volume 5

Babycall Off

On

Number

OffMonitor Mode

On


5

Volume offEar Volume

Volume 1

Volume 2

Volume 3

Volume 4

Volume 5

Int. Melody Melody 1

Melody 2

Melody 3

Melody 4

Melody 5

Ext. Melody Melody 1

Melody 2

Melody 3

Melody 4

Melody 5

Auto Answer off

on

Handset Name

Language English

Francais

Deutsch

Italiano

Espanol

Setup Time setting DD/MM HH/MM

Base Volume Volume off

Volume 1

Volume 2

Volume 3

Volume 4

Volume 5

Menu Structure


6

Important. If you make a mistake you can return to the previous menu heading by pressing the ✘ button. If you press and hold the ✘ button at any time you will return to the idle screen. After 30 seconds if no buttons are pressedthe handset will automatically return to the idle screen.

Base Melody Melody 1

Melody 2

Melody 3

Melody 4

Melody 5

Base Id

Select Base Automatic

Base 1

Base 2

Base 3

Base 4

Remove HS

PIN Code PIN Code?

Ring Priority Off

On

Def. Priority

Dialling Mode Pulse Mode

Tone Mode

Recall 1

Recall 2

Recall

PABX Setup PABX Code 1 PIN Code?

PABX Code 2

Pause Setup

PIN Code?

3 Seconds

5 Seconds

Default PIN Code? Confirm?

Registration Base 1 PIN Code? Search 1-4

Base 2

Base 3

Base 4

Menu Structure


7

In this guide

At a glanceHandset 1Base station 2Display icons 2Quick Guide 3Menu structure 4

Introduction 8Unpacking your

Synergy 3200 SMS 9For your records 9Safety information 10

Setting up 11Plan the location 11

Using the telephone 14Making and receiving calls 14Call timer 14Handsfree 15Redial 15Secrecy 16Name and number

Phonebook 16Paging handsets 19Baby call 19Room monitor mode 20

Handset settings 21

Base settings 25

Caller Display andCall Waiting 28

Caller Display 28Calls list 29Call Waiting 30

Using additional handsetsand bases 31

Internal calls 34Transferring calls 34

Help 37

General information 40Guarantee 40Technical information 41Switchboard compatibility 41Switchboard external line

access code 41Recall 41

Index 43

Note

In this user guide, we’ve includedhelpful tips and useful notes. They are shown in a white box like this.

Note

For instructions on SMS text messaging, please see the separate Using SMS user guide.


8

IntroductionYour Synergy 3200 SMS has been designed for ease of use andmade to the high standards set by BT.

Please read the instructions carefullybefore use and keep this user guide forfuture reference.

DECT

By purchasing the Synergy 3200 SMSyou now own a product which combinesthe advantages of cordless operationwith the performance of a high quality corded telephone. It complieswith the Digitally Enhanced CordlessTelecommunications (DECT)standard and offers unparalleled qualityand features.

You can use up to 5 handsets with yourSynergy 3200 base station without theneed for additional wiring.

This user guide applies to both singleand multiple handset systems. Theinternal call functions described in thisguide apply only to Synergy 3200 basestations with more than one handsetconnected.

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Power/In use Charging

Synergy 3100

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Important

If you wear a hearing aid, please notethat the Synergy 3200 works by sending radio signals between the basestation and the handset. These signalsmay interfere with some hearing aids,causing a humming noise.


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Unpacking your Synergy 3200 SMS For your records

If anything is missing, please contactyour place of purchase immediately.

One Synergy 3200 SMS base station

One Synergy 3200 SMS handset

2 x NiMH AAA re-chargeable batteries

One power supply for base station

One telephone line cord

One belt clip

Date of purchase:

Place of purchase:

Serial number:

For guarantee purposes proof ofpurchase is required so please keepyour receipt.

Enter your Base station PIN here:

See page 26 for more information.

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General

Only use the power supply includedwith the product. Using anunauthorised power supply willinvalidate your guarantee and maydamage the telephone. The item codefor the mains power supply is 872260.

Do not open the handset or basestation. This could expose you to highvoltages or other risks. Contact theSynergy Helpline 08706 058 047 forall repairs.

Radio signals transmitted between the handset and base may causeinterference to hearing aids.

It is recommended that advice from a qualified medical expert be soughtbefore using this product in thevicinity of emergency/intensive caremedical equipment.

It is recommended that if you have a pacemaker fitted you check with amedical expert before using thisproduct.

Your product may interfere with otherelectrical equipment, e.g. TV and radiosets, clock/alarms and computers ifplaced too close. It is recommendedthat you place your product at leastone metre away from such appliancesto minimise any risk of intereference.

Never dispose of batteries in a fire.There is a serious risk of explosion and/or the release of highly toxic chemicals.

Cleaning

Simply clean the handset and basestation with a damp (not wet) cloth, or an anti-static wipe. Never usehousehold polish as this will damagethe product. Never use a dry cloth as this may cause a static shock.

Environmental

Do not expose to direct sunlight.

The product may heat up when thebattery pack is being recharged. This is normal. However, werecommend that you do not place the product on antique/veneeredwood to avoid damage.

Do not stand your product on carpetsor other surfaces which generatefibres, or place it in locationspreventing the free flow of air overits surfaces.

Do not submerge any part of yourproduct in water and do not use it indamp conditions, such as bathrooms.

Do not expose your product to fire,explosive or other hazardousconditions.

There is a slight chance that yourphone could be damaged by anelectrical storm. We recommend that you unplug the power andtelephone line cord for the durationof the storm.

Safety information

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Before you use your Synergy 3200 SMSfor the first time, it is important to havethe handset batteries fully charged. Thebatteries need to charge continuously forat least 16 hours to reach full charge.

3 Charge the handset batteries for at least 16 hours

2 x NiMH AAA rechargeable batteriesare supplied.

Install the batteries as shown.

Slide the battery compartment cover intoplace (the battery cover may be foundin the packaging with the batteries).

2 Install the batteries

11

1 Connect the power supply tothe base

Plan the location

Position your Synergy 3200 SMS within2 metres of a power socket and phonesocket otherwise extension cables willbe required.

Make sure it is at least 1 metre awayfrom other electrical products to avoidinterference.

Do not place your Synergy 3200 SMSproduct in the bathroom or other humidareas.

Setting upFollow these steps to set up your Synergy 3200 SMS ready for use

Plug the power adaptor into the mainspower socket and switch on. The greenPower/In Use light comes on.

Note

The base station must be plugged intothe mains power socket at all times.

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Place the handset on the base. The redcharging light will come on. The handsetcomes pre-registered to the base stationas SYNERGY 1. This is shown on thedisplay. The icon is also shown onthe display and the battery icon.

Once the handset is fully charged, thedisplay shows a full battery symbol.

BATTERY LEVELS

WEAK HALF-FULL FULL

Battery low warning

If the handset battery symbol is emptyand flashing, and you hear a warningbeep every 10 seconds, you will need to recharge your handset before you canuse it.

Battery performance

Under no circumstances should non-rechargeable batteries be used.Only use the approved batteries, type:rechargeable Nickel Metal Hydride(NiMH); Size AAA; Capacity 550 mAh;1.2V. Using unapproved batteries willinvalidate your guarantee and maydamage the telephone.

To keep your batteries in the bestcondition, leave the handset off the base station for a few hours at a time(after the initial 16 hour charge).

Fully discharging the batteries at leastonce a week will help them last as longas possible.

However, charge capacity of rechargeablebatteries will reduce with time as theywear out, so reducing talk/standby time of the handset. Eventually theywill need to be replaced. New batteriescan be obtained from the BT SynergyHelpline on 08706 058 047.

After charging your handset for the firsttime, subsequent charging time for thebattery is approximately 6-8 hours aday. Batteries and handset may be comewarm during charging. This is normal.

Under ideal condition the handsetbatteries should give about 14 hourstalk time or 350 hours standby on asingle charge. (This does not mean youcan unplug the base station or leave itfor this length of time without charge.)

Please note however, that new NiMHbatteries do not reach full capacity until they have been in normal use forseveral days.

Note

The symbol on your handset displayindicates when you are in range of thebase station. If the symbol flashes andyou hear a warning beep, you are out of range and will need to movecloser to the base station.

The handset has a range of 300 metresoutdoors and up to 50 metres indoors.The stated range of this product ismeasured in open field conditions.Walls, ceilings and metal structures willreduce the maximum range.

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5 Connect the telephone line cord

6 Attach the belt clip (optional)

Customer Helpline

If you have any difficulties setting upyour Synergy 3200 SMS please call theHelpline on 08706 058 047.

Note

It is recommended that you do notconnect the telephone line cord to thephone socket until your handset is fullycharged. This will prevent the risk ofthe batteries discharging during aconversation which could cause you tolose a call.

Your Synergy 3200 SMS is now ready for use.

Fit the belt clip onto the back of thehandset if required.

Slot

4 Connect the telephone line cordto the base station

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Using the telephone

Call timer

Making and receiving calls

To make an external call

Press the TALK button.

Enter the number you want.

Or

To end a call


Or

Place the handset back on thebase.

To switch the handset on and off

Press and hold the POWERbutton to switch the handset off.

To switch the handset on, pressand hold the POWER buttonagain.

Preparatory dialling

Enter the number to be dialled.

The number is shown in thedisplay.

If you make a mistake, pressthe ✘ button to remove theincorrect digit.

When you have entered thenumber correctly, press theTALK button to dial the number.

Your handset will automatically time theduration of all external calls.

The handset display shows the callduration both during your call and for afew seconds after it is complete.

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End of call

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Press the � button.

Press the DOWN button toselect the volume required 1-5.

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To adjust the earpiece/handsfreevolume

During a call:

You can adjust the earpiece/loudspeaker volume. There are5 levels to choose from.

Press the UP or DOWNbutton until you reach therequired level.

In standby mode:


Press the DOWN button untilyou reach Handset Menu.


Press the DOWN button untilyou reach EarVol.

Calls

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Redial

Calls

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To use handsfree

To make a call, answer a call orduring a call you can switch tohandsfree mode.

Press the HANDSFREE button.

Display shows the icon toindicate handsfree is active.

To switch handsfree off, pressthe HANDSFREE button again.

To end the call, press the TALKbutton.

Handsfree allows you to talk to yourcaller without holding the handset. It alsoenables other people in the room to listento your conversation.

Handsfree

To receive a call

When the phone rings thedisplay will show ExternalCall and the EXT symbol willflash.

If you have subscribed to aCaller Display Service, thenumber of the caller (and nameif stored in the phonebook) willbe displayed.

Press the TALK button to answerthe call.

Or

If the handset is on the base,simply lift it up and speak.

You can redial up to 5 of the lastnumbers called. They are stored in theredial list. If you have stored a name togo with a number in the phonebook, thename will be displayed instead. See‘Name and Number Phonebook’, page 16.

Redial

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When on a call, you can talk tosomeone in the same room withoutyour caller hearing.

Secrecy

To switch secrecy on / off

During a call, press the ✘button. The display will showSecrecy on. Your callercannot hear you.

Press the ✘ button again toresume your call.

To dial a number from the redial list

Press the REDIAL button toenter the redial list.

Continue pressing the UP buttonto view the next number. Themost recently dialled numbersare shown first.

Press the TALK button whenthe number (or name) you wantto call is displayed. The numberis dialled automatically.

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To redial the last number called


Press the UP button. The lastnumber is redialled.

(Please note that if you pressthe UP button again it willadjust the earpiece volume.)

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Press the DOWN button toreach Ed. Phonebook.


Press the � button to selectAdd Entry.

The display shows NAME.

Enter the name using the letterson the keypad. Names can beno longer than 8 characters.

Entering names

Use the keypad letters to enternames, e.g. if you wish to storethe name TOM:

You can store up to 40 of your mostfrequently used names and numbers in the Phonebook. Names can be up to8 characters long and numbers up to 20 digits.

To store a name and number in the Phonebook

Name and number Phonebook

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To dial a number from thePhonebook


Press the DOWN button to reachPhonebook.

Press the � button to enter thePhonebook.

Use the UP or DOWN button tofind the entry you want.

Or

To search alphabetically, pressthe relevant keypad number,e.g. to find TOM, press the 8button and scroll through theentries under T.

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Note

Press the 1 button once to insert aspace, twice to insert the number 1,three times to insert an underscore and four times to insert a hyphen.

The character options available areshown in small font at the top of thedisplay. Please refer to the charactermap on page 2 of the Using SMS user guide.

To enter a pause in a storednumber

You may want to enter a pausewhen storing internationalnumbers, charge card numbersor if you connect yourtelephone to a switchboard.(For more information onswitchboard use, see page 41.)

When storing the number, pressand hold the UP button until a P is displayed at the point whereyou want to enter the pause.

You may enter as many pausesas required.

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To enter the letter T, press the8 button once.

To enter O, press the 6 buttonthree times and wait for thecursor to move across.

To enter M, press the 6 buttononce.

If you enter a character or digitincorrectly, press the ✘ buttonto delete it.

Press the � button to confirm.

The display shows NUMBER.

Enter the telephone numberyou want to store.

Press the � button to confirm.Display shows Stored. You willhear a confirmation beep.

Press the � button to continuestoring entries in the phonebook.

Or

Press and hold the ✘ button toreturn to the standby screen.

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To edit Phonebook names andnumbers

Note

You can scroll in either direction tosearch through the list.

Note

You can also edit an entry using theUP or DOWN buttons.



Press � to enter the Phonebook.

Press the DOWN button toreach Edit Entry.

Press the � button. Displayshows Edit Entry and the listof stored names and numbers.

Press the UP or DOWN buttonto scroll to the entry you wantto change.

Press the � button. The namewill be displayed.

Use the ✘ button to deleteunwanted letters. You can enternew letter as shown in ‘Enteringnames’ on page 16.

Press the � button to store the new name. You will hear aconfirmation beep.

The number will be displayed.

Edit the entry using the ✘button to delete and by enteringnew numbers.

Press the � button to store the new number. You will hear a confirmation beep.

Press and hold the ✘ button toreturn to standby.

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Press the TALK button to dialthe number (or name)displayed. The number isdialled automatically.

To delete a Phonebook name and number



Press � to enter the Phonebook.

Press the DOWN button toreach Delete Entry.

Press the � button. Displayshows Delete Entry and thelist of stored names and numbers.

Press the UP or DOWN buttonto scroll to the entry you wantto delete.

When you have found the nameto delete, press the � button.

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To page a handset from the base

Press the PAGE button on thebase.

The handset(s) will ring.

To end paging, press the PAGEbutton again.

Or

Press any button on thehandset.

The display will show Paging.

Paging handsets

Baby call

You can alert handset users that theyare wanted, or locate a missing handset.(Paging calls cannot be answered by ahandset.)

The baby call feature allows you to entera chosen telephone number which canthen be used as an emergency quickdial number. When baby call is switchedon you can press any button on thehandset (except the � button) andyour baby call telephone number will beautomatically dialled.

This could be used for example by ababy sitter.

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Page

The number will be displayedalong with Delete Entry?

Press the � button. Displayshows Deleted and you hear aconfirmation beep.


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To set your baby call telephonenumber


Press the DOWN button to reachBabycall.


Press the DOWN button toscroll to Number.


Enter your chosen telephonenumber.


You will hear a confirmationbeep.


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Press the DOWN button to reachMonitor mode.


Use the UP or DOWN button toselect either Off or On.



If you have chosen On, thedisplay will show Monitor modeuntil you switch it off.

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To switch baby call on


Press the DOWN button to reachBabycall.


Press the DOWN button toscroll to On.



If you have switched Baby callon, the display will showBabycall until you switch it off.

Room monitor mode

If you have at least two handsetsregistered to your Synergy 3200 SMSbase station you can leave one handset ina room and monitor the noise in the roomby making an internal call to the handset.

This could be used for example in achild’s bedroom.

To switch the room monitor on or off

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To switch baby call off


Your handset will take youstraight to Babycall in themenu.


Press the UP button to scroll toOff.



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To use the room monitor

Enter the handset number ofthe handset you want to monitor,i.e. the handset you have left inthe room to be monitored.

Press and hold the INT button.

To exit monitor mode, press theTALK button.

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Handset settings

Time and date

Providing you have subscribed to yournetwork’s Caller Display service, thedate and time is set automatically whenyour Synergy 3200 SMS receives its firstcall. When new handsets are registeredto the base, they will also receive thecurrent date and time.

If the base station power is cut, the dateand time is saved on the handset.

The date and time can also be adjustedmanually.

To set the time and date

Press the � button to enter themenu.

Use the DOWN button to scroll toSetup and press the � button.

Press the � button to selectTime Setting. The display showsthe date setting.

Enter the day and month, e.g. 17 June = 17 Jun.

Press the � button to confirm andthe display shows the time setting.

Enter the time using the 24 hourclock, e.g. 4.30pm = 16.30.


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To adjust the handset ringervolume

There are 5 levels to choosefrom (1-5), or you can turn theringer off altogether.


Use the DOWN to scroll toHandset Menu and press the� button.

Press the DOWN button toscroll to Ring Vol and pressthe � button.

You will hear the current settingand it will be shown on thedisplay.

Use the UP or DOWN button to select the required volume(Volume 1-5 or Volume OFF).You will hear a sample ring.


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When the phone is ringing you canadjust the ring volume by pressing theUP or DOWN button.

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To set the external or internalringer melody

There are 5 melodies to choosefrom and you have the option to choose a different melody forexternal and internal calls.


Use the DOWN to scroll toHandset Menu and press the � button.

Press the DOWN button toscroll to Int. Melody or Ext.Melody.


You will hear the current melodysetting and it will be shown onthe display.

Use the UP or DOWN button toselect the required melody. Youwill hear a sample melody.

Press the � button to confirmthe new melody. You will hear aconfirmation tone.

You can now either select adifferent melody or press andhold the ✘ button to return tostandby.

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To switch the keypad lock on

Locking the keypad preventsnumbers from being dialledaccidentally while carrying thehandset around.


Use the DOWN button to scrollto Keypad Lock and press the� button.

Press the DOWN button toselect On.


To switch the keypad lock off



Press the UP button to selectOff.


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To switch auto-talk on/off

When the handset is on the baseor the charging unit you cananswer the call without pressingthe TALK button.

The handset is defaulted toauto-talk ON.


Use the DOWN button to scrollto Handset Menu and pressthe � button.

Press the DOWN button toscroll to Auto Answer.


Use the UP or DOWN button toturn auto-answer On or Off.


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To switch the keypad and warningbeeps on and off



Display will show WarningTones, press the � button.

Use the UP or DOWN button toselect the tones you want – Key Press, Low Battery orOut of Range.


Use the UP or DOWN button toselect either On or Off.

Press the � button. You willhear a confirmation beep.

Important

Press and hold the ✘ button at anytime to exit the menu and return to thestandby screen.

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To set the handset language

If you wish you can change thelanguage used on the handsetdisplay. You can choose fromEnglish, French, German, Italianor Spanish.



Press the DOWN button toscroll to Language and pressthe � button.

Use the UP or DOWN button toscroll through the languages:English, Francais, Deutsch,Italiano or Espanol.



To name a handset

The handset name is pre-set to SYNERGY, however you canpersonalise each handset bygiving it a name. The name can beup to a maximum of 8 characters.



Press the DOWN button toscroll to Handset Name andpress the � button.

Press the ✘ button to delete thename already set.

Enter the name you want usingthe keypad. Correct any mistakesby pressing the ✘ button, thenpress the � button to confirm.


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To adjust the base ringer volume

There are 5 levels to choosefrom (1-5), or you can turn theringer off altogether.


Use the DOWN button to scroll to Setup and press the� button.

Press the DOWN button toscroll to Base Volume andpress the � button.

You will hear the current setting and it will be shown onthe display.

Use the UP or DOWN button to select the required volume(Volume 1-5 or Volume OFF).You will hear a sample ring.



Base settings

To adjust the base ringer melody



Press the DOWN button toscroll to Base Melody andpress the � button.

Use the UP or DOWN button to select the required melody(Melody 1-5). You will hear asample melody.



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To select a base station

If a handset is registered tomore than one base station youcan select which base yourhandset will use.

For more information onregistering your handset toanother base, see page 31.



Use the DOWN button to scrollto Select Base and press the� button.

Use the UP or DOWN button to select the base you want(BASE 1-4).


If you change the base stationPIN, keep a record of the newnumber by writing in the spaceprovided on page 9. You willneed to use your base stationPIN for registering handsetsand for some other optionalsettings.



Use the DOWN button to scroll to PIN Code and pressthe � button.

Display will show PIN Code?

Enter your 4-digit PIN (originalsetting 0000).

Press the � button. Display willshow NEW Code?

Enter your NEW 4-digit PIN.

Press the � button. Display willshow Confirm Code.

Enter your NEW 4-digit PINagain.



To change the base station PIN code

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The default settings are:

Earpiece volume 3

Handset & Base ringer volume 3

Internal and External Handset and Base melody 1

PIN code 0000

Handset name SYNERGY

Handset language English

Button beeps ON

Battery low indicator beeps ON

Out of range warning beeps ON

Auto answer ON

Dialling mode Tone

Pause after picking up line/dial-out code 3 seconds

Phonebook Empty

Redial list Empty

Calls list Empty

To default/reset the handset andbase to their original settings

Please note that if you resetyour Synergy 3200 SMS thePhonebook, Redial and Calls listwill be deleted.



Use the DOWN button to scroll to Default and press the� button.

The display will show PIN?

Enter the base PIN (originalsetting 0000)

Press the � button. You willhear a confirmation tone at thebase and handset. The handsetdisplay will flash BASE 1 andthen SYNERGY 1.

Your Synergy 3200 SMS is nowreset to the factory settings.

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Caller Display

If you subscribe to a Caller Displayservice you can see who is calling youon your handset display, as well as thetime and date of their call.

If you have stored a name to go with thenumber in your handset phonebook, thename will be displayed as well.

Please ensure that you have stored thefull telephone number, including the areacode, otherwise the name will not matchthe number stored in the phonebook.

Whether you take a call or not, thecaller’s details are stored in the Callslist. You can display, scroll through anddial numbers on the list and copy theminto the phonebook.

Caller information notavailable

With some incoming calls the telephonenumber of the caller is not available andcannot therefore be displayed.

In this case, your Synergy 3200 SMSprovides you with some explanatoryinformation about the type of callreceived. This will be one of thefollowing.

UNAVAILA

The number is unavailable.

WITHHELD

The caller has withheld their number.

RINGBACK

Ringback call.

OPERATOR

The call has been made via the operator.

PAYPHONE

The caller is ringing from a payphone.

INTERNAT

International call.

Important

To use Caller Display and Call Waitingyou must first subscribe to the servicefrom your network provider. A quarterlyfee is payable.

For more information on BT’s Select Services, call BT free on 0800 800 150.

Caller Display and Call Waiting

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Press the DOWN button to enterthe Calls list.

Use the UP or DOWN button toscroll to the number.

When the number you want to store is displayed, press the � button.

The display shows Add Entry

and Delete.

Press the UP or DOWN buttonto select Add Entry.

Press the � button. The numberis entered into the phonebook.The display shows Add Name.

If required, use the keypadbuttons to enter the name asshown under ‘Entering Names’,page 16.

Press the � button to confirm.The name and number are nowstored in the Phonebook.

To call back a number from the Calls list


Use the UP or DOWN button toscroll to the number you wantto call.

When the name and/or numberis displayed, press the TALKbutton. The number will bedialled automatically.

To store a number from the Calls list into the Phonebook

To enter the Calls list

Press the DOWN button to enterthe Calls list. The symbol isdisplayed.

Use the UP or DOWN button toscroll backwards and forwardsthrough the Calls list.

If the name of your caller hasbeen stored in the phonebook,this will be displayed. Press the� button and the number willbe displayed.

Press the ✘ button to go backto the Calls list.

IMPORTANT

Once stored in the Phone book, the entrywill be deleted from the Calls list.

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Calls list

The Calls list contains the telephonenumbers of your last 20 callers.

New calls in the Calls list are indicatedby the flashing ? symbol.

If a call is received when the Calls list isfull then the oldest entry will be deletedautomatically.

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To delete a number from the Calls list


Use the UP or DOWN button toscroll to the number you wantto delete.

When the number you want to delete is displayed, press the� button.

The display shows Add Entry

and Delete.

Press the UP or DOWN buttonto select Delete Entry andpress the � button.

The number is deleted from theCalls list.

Call Waiting

Providing you have subscribed to yournetwork provider’s Call Waiting Service,you will hear a soft beep every 5seconds if an incoming call arriveswhile you are already on the phone.This beep is not audible to the personyou are speaking to. The second caller’snumber (and name if already stored inthe Phonebook) will appear on thehandset display.

Instead of the engaged tone, the secondcaller will hear an announcement tohold on as you are aware that there is asecond call.

To use Call Waiting

You can answer the second callwithout disconnecting your firstcaller, by pressing the R button.The first caller is put on hold.

When you have spoken to yoursecond caller, you can return tothe first caller by pressing the R button again. In this way youcan switch back and forthbetween the two calls withoutdisconnecting either.

If you want to disconnect the firstcaller, press the TALK buttonafter speaking to the first caller.The handset will then ring.

Press the TALK button again toconnect to your second caller.

The second caller will only becharged for their call from themoment you answer and notwhile they are waiting for yourinitial contact.

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Up to 5 handsets can be registered andoperated from any one Synergy 3200SMS base. This allows you to makeinternal calls between two handsetswhile a third is making an external call.

Each handset can be registered on upto 4 bases.

Each additional handset you purchasemust be registered with the base.

Your handset supplied is pre-registeredas Synergy 1 to its base (Base 1).

Using additionalhandsets and bases

Note

Remember to charge the batteries ofnew handsets for at least 16 hoursbefore use.

If the display shows Not Sub and the symbol is flashing, your handsetis not yet registered with the base.

At the base:

Press and hold the base PAGEbutton for at least 10 seconds,until you hear the validationtone (two beeps), then releasethe button.

At the handset:


Press the UP or DOWN buttonto scroll to Registration andpress the � button.

The display will show Base 1-4.There will be a tick to indicatethe other bases that the handsetis already registered to.

Enter the base number (1-4)that you want to register thehandset to.

Enter your 4-digit PIN (originalsetting OOOO) and press the � button.

The display will show Base search 1, 2, 3, 4 andthe symbol will flash as thehandset tries to locate the base.

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To de-register a handset from the base


Press the DOWN button toscroll to Setup and press the� button.

Press the DOWN button toscroll to Remove HS and pressthe � button.

The display will show PIN?

Enter your 4-digit PIN (originalsetting 0000).


Press the UP or DOWN buttonto scroll to select the handsetyou want to de-register(Handset 1-5).

Press the � button. Displayshows Confirm?

Press the � button. You willhear a confirmation beep. Oncederegistered, the handset willdisplay Not Sub.

When the handset locates thebase, the handset will beautomatically selected and shownon the display.

(If the handset does not locatethe base, the handset will returnto the previous menu. Try toregister again by using a differentbase number. Ensure that youare close to the base).

Press the � button to confirm.The handset is registered.

Note

Your 4 digit PIN number is 0000 unlessyou have already allocated a new PINnumber as explained on page 26.

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To register a handset to a differentmake of base station

The base must be GAPcompatible.

To put the base in registrationmode, see the base station userguide.

At the handset:


Press the UP or DOWN buttonto scroll to Registration andpress the � button.

The display will show BASE 1–4.The numbers that are flashingindicate the other bases that thehandset is registered to.

Enter the base number (1-4)that you want to register thehandset to.


Enter your 4-digit PIN (originalsetting 0000) and press the � button.

The display will show Basesearch 1, 2, 3, 4 and the symbol will flash as the handsettries to locate the base. When thehandset locates the base, thehandset will be automaticallyselected and shown on the display.

(If the handset does not locatethe base, the handset will returnto the previous menu.

Try to register again by using adifferent base number. Ensurethat you are close to the base.)

Press the � button to confirm.The handset is registered.

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Your 4-digit PIN number is 0000unless you have already allocated anew PIN number as explained on page 26.

To see the base station identitynumber

This is the individual codenumber of the base.


Press the DOWN button toscroll to Setup and press the� button.

Press the DOWN button toscroll to Base Id.

Press the � button. The identitynumber is displayed.


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Internal calls

If you have more than one handsetregistered to the base you can makeinternal calls between handsets.

Transferring calls

You can transfer an external call toanother handset registered to the base.

To make an internal call to anotherhandset

Press and hold the INT buttonuntil Internal Call isdisplayed.

Enter the number of thehandset you wish to call, (1-5).The handset will be called.

To end the call, press the TALKbutton.

To transfer an external call between handsets

During an external call:

Press and hold the INT buttonuntil Internal Call isdisplayed.

Enter the number of the handsetthat you want to transfer the callto (1-5).

Your caller will be put on hold.

When the internal handset isanswered, (if you want to youcan talk to the handset userfirst), press the TALK button.The call will be transferred.

If the call to the second handsetis not answered you can speakto your caller again by pressingand holding the INT button.

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Three-way conversation

You can talk to one externalcaller and another internal callerat the same time on your handset.

During a call with an externalcaller:

Press and hold the INT button.Your caller is put on hold andyou hear a tone.

Enter the number of the handsetyou want to transfer the call to.

When the internal handset isanswered, press and hold the #button for about 3 seconds. Youcan now start your three-wayconversation.

If the internal handset user doesnot answer your call, press andhold the INT button to return toyour external caller.

Press the TALK button to endthe call.

This allows you to make thebase or one of the handsets ringbefore the others when youreceive an external call.

You can select which base orhandset will ring and how manyrings it can make before theothers start to ring.



Use the DOWN button to scrollto Ring Priority and pressthe � button.

Use the DOWN button to scrollto Def. Priority and pressthe � button.

Use the DOWN button to displaythe option you want, eitherBase or the handset numberyou require, eg Handset 3.

Press the � button. The displayshows Rings followed by anumber between 1 and 9.

Use the DOWN button to scrollto the number of rings yourequire.

Press the � button. The ringpriority is set.

Handset ring priority

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When on a three-way call, the call withthe internal handset can only be endedby the handset that set it up. To do thispress the button.

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To switch ring priority settingon/off

Once the ring priority has beenset, you can switch it on or offto provide normal ringing.



Use the DOWN button scroll toRing Priority and press the� button.

Use the DOWN button scroll toselect On or Off.



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Help

Do not immerse the batteries in wateror throw them into a fire, or dispose ofthem with ordinary domestic refuse.

BT accepts no responsibility for damagecaused to your Synergy handset by usingany other type of battery.

Replacing the handset batteries.

After a time, you may find that thehandset batteries are running out ofcharge more quickly. This is a standardsign of wear and the batteries will needreplacing.

For spare AAA NiCad rechargeablebatteries please contact the SynergyHelpline 08706 058 047.

Replacing the batteries

Slide off the battery compartment cover.

Install the batteries as shown.

Slide the battery compartment coverback into place.

Customer Helpline

If you are still experiencing difficulty,call the Synergy Helpline on 08706 058 047.

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No display appears.

No dial tone.

You cannot link up with the base station.

No ring on the handset.

Buzzing noise on my radio, TV,computer or hearing aid.

The base station is not chargingthe handset

The batteries may be flat or dead.

The handset may be switched off.

The telephone line cord may not be plugged into the phone socket or the base station may not beconnected to the power supply.

The base station may not beconnected to the power supply.

Is the display flashing ?You are out of range of the base.

The batteries could be low or flat.

Your handset could be registered tothe wrong base.

The ringer volume may be switched off.

Base station may not be properlyconnected.

Sometimes, your Synergy 3200 SMScan interfere with other electricalequipment if it is placed too close.

Power adaptor might not be properlyplugged into the base station.

You could be using the wrong poweradaptor.

The handset might not be in thecharger correctly.

The batteries may not be fittedcorrectly.

Recharge or replace the batteries.

Switch the handset on, see page 14.

Check that the telephone line cordis plugged in and that the basestation is connected to the mainspower and is switched on.

Check that the mains power cable isconnected at the base and switched on.

Move closer to the base station.

Charge the handset batteries orreplace them if necessary.

If using more than one base station,check that you are connected to thecorrect base. See page 26.

To adjust the ringer volume on thehandset. See page 21.

Check that the base station isplugged into the phone socket andthat the base station is plugged intothe mains power and switched on.

It is recommended that you placeyour Synergy 3200 SMS and otherSynergy/ DECT GAP compatiblehandsets at least one metre awayfrom such appliances to avoid anyrisk of interference.

Check that the base station isplugged into the mains socket andswitched on.

Check you are using the correctpower adaptor, item code 872260.

Check that your handset has slottedcorrectly into the base stationcharger.

Make sure the batteries arecorrectly fitted into the handset.

Telephone problems Possible cause Solution

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Cannot adjust an option in the base station.

SMS messages cannot be sent andscreen displays unable to send.

Someone else might be makingchanges via another handset?

The base station power supply ortelephone line cord might not beproperly connected.

There might be a fault on the line.

You might have deleted the servernumber in error.

Your SMS memory might be full.

More than one SMS productplugged into the line.

Try again when the other handsetuser has finished.

Check that the base station powersupply is plugged into the mainssocket and switched on and that thetelephone is plugged into thetelephone wall socket.

Check your telephone line isworking properly.

Call the Synergy SMS Helpline forassistance on 0906 302 0069(calls are charged at 50p per minuteopen from 9am to 5:30pm Mon–Fri).

Delete unwanted text messages, seeyour Using SMS guide.

Remove other products.

Telephone problems Possible cause Solution

Customer Helpline

If you are still experiencing difficulty,call the Synergy Helpline on 08706 058 047.

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General information

Your Synergy 3200 SMS is guaranteedfor a period of 12 months from the dateof purchase.

Subject to the terms listed below theguarantee will provide for the repair of,or at BT’s or its agent’s discretion, theoption to replace the Synergy 3200 SMSor any component thereof, (other thanthe batteries), which is identified asfaulty or below standard, or as a resultof inferior workmanship or materials.Products over 28 days old from the dateof purchase may be replaced with arefurbished product.

The conditions of this guarantee are:• The guarantee shall only apply to

defects that occur within the 12 monthguarantee period.

• Proof of purchase is provided.• The equipment is returned to BT or

its agent as instructed.• This guarantee does not cover the

batteries and any faults or defectscaused by accidents, misuse, fair wearand tear, neglect, storm damage,tampering with the equipment, or anyattempt at adjustment or repair otherthan through approved agents.

• This guarantee does not affect yourstatutory rights.

Within the 12 month guarantee period:

If you experience difficulty using theproduct, prior to returning your product,please read the Help section beginningon page 37, or contact the Synergy 3200Helpline for assistance.

Helpline 08706 058 047, 9am to 5.30pmMonday to Friday.

In the unlikely event of a defect occurring,please follow the Helpline’s instructionsfor replacement or repair.

Outside of the 12 month guaranteeperiod:

If your product needs repair after theguarantee period has ended, the repairmust meet the approval requirementsfor connection to the telephone network.We recommend that you contact BT’sapproved repair agent, TecLogic on01672 564444 or a local qualifiedrepairer.

Instructions for returning the product:

If the Helpline is unable to remedy yourproblem they will ask you to return theproduct. Where possible, pack the productin its original packaging. Please rememberto include all parts, including line cords,power supply units, and the originalbatteries. (Please note that we cannottake responsibility for goods damagedin transit.) Please obtain and keep proofof posting from the Post Office.

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How many telephones can you have?

All items of telephone equipment have aRinger Equivalence Number (REN),which is used to calculate the numberof items which may be connected to anyother telephone line. Your Synergy 3200SMS has a REN of 1. A total REN of 4 isallowed, if the total REN of 4 is exceeded,the telephones may not ring.

With different telephone types there isno guarantee of ringing, even when theREN is less than 4.

Only use approved power supply, itemcode 872260.

Only use approved AAA NiMHrechargeable batteries.

You may need to enter an access code(e.g. 9) in order to get an outside line.So that the switchboard has time to pickup an outside line, you may also need toadd a Pause after the access code.

Technical information

Switchboard external lineaccess code

This product is intended for use withinthe UK for connection to the publictelephone network and compatibleswitchboards, which support tone diallingand timed break recall. If in doubtplease consult your service provider.

Switchboard compatibility

Recall

To use the recall button

This is used when connected tocertain switchboards and forsome BT Select Services orthose services available via yournetwork provider.

To set the dialling mode

Your Synergy 3200 SMS is setto tone dialling. If required, youcan switch to pulse dialling.



Use the DOWN button to scrollto Dialling Mode and pressthe � button.

Use the UP or DOWN button toselect either Tone or Pulse.



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To automatically insert an accesscode followed by a pause

Enter the PIN (original code0000).


Display shows PABX Setup.

Enter the switchboard accesscode you want.


You can now also choose thelength of the pause to be inserted– 3 or 5 seconds.

Use the DOWN button to scrollto Pause Setup.


Use the UP or DOWN button toselect 3 or 5 seconds.

Press the � button to confirm.You hear a confirmation tone.


With some switchboards it maybe necessary to insert a pauseafter entering the switchboardaccess code, e.g. 9, 11 etc toenable you to get an outside line.

If you use your Synergy 3200 SMSwith two separate switchboards,you can set two separate accesscodes. Then you can simplyselect which switchboard youare using your phone with.

This feature can alsoautomatically insert a pausebetween the access code and thephone number stored in thePhonebook.

You can then select whichswitchboard you want yourSynergy 3200 SMS to work with.


Use the DOWN button to scrollto Setup.


Use the DOWN button to scrollto PABX Setup.


Use the DOWN button to scrollto Pabx 1.


Display shows PIN Code?

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Index

Additional handsets 31Auto-talk on/off 23

Baby call 19Base settings

default/reset 27melody 25PIN number 26ringer volume 25select which base station 26

Batteries charging 11install 11low warning 12performance 12replacing 37

Belt clip 13Button beeps on/off 23

Caller Display 28Calls

end 14handsfree 15internal 34make 14preparatory dialling 14receive 15redial 15secrecy 16three-way conversation 35transfer 34

Calls list 29call back 29delete 30enter 29store 29

Call timer 14Call waiting 30Change handset batteries 11

Date – set 21Delete

calls list 29phonebook entries 18

De-register 32Dialling mode 41Display icons 2

Earpiece volume 15End a call 14

Guarantee 40

Handset settings default/reset 27keypad beeps on/off 23keypad lock on/off 22language setting 24name handset 24on/off 14ring priority 35ringer melody 22ringer volume 21

Note

For instructions on SMS text messaging, please see the separate ‘Using SMS user guide’.

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Recall 41Receive a call 15Redial 15Register handset to the base 31REN (Ringer Equivalence Number) 41Reset handset/base 27 Returning your Synergy 3200 40Ring priority 35Ringer melody

base 25handset 22

Ringer volumebase 25handset 21

Room monitor 20

Safety information 10Secrecy 16Select services 28Setting up 11SMS – see separate

Using SMS user guideStoring a number 16Switchboard access code 41Switchboard compatibility 41

Technical information 41Telephone line cord 13Three-way conversation 35Time – set 21Transfer calls 34

Unpacking 9

Volume base ringer 25earpiece 18handset ringer 21handsfree speaker 15

Handsfree 15Help 37Helpline 13

Internal calls 34

Keypad beeps on/off 23

Keypad lock on/off 22

Language 24Location of product 11

Make a call 14Melody – ringer 22Menu structure 4-6Monitor mode 20

Name a handset 24

On/off auto-talk 23baby call 20handset 14keypad beeps 23keypad lock 22room monitor 20secrecy 16

Pause – insert 17, 42Paging handsets 19Phonebook

delete 18dial 17edit 18enter 17pause 17store 16

PIN base 26Power supply 11Preparatory dialling 14

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R&TTE

This product is intended for use within theUK for connection to the public telephonenetwork and compatible switchboards.

This equipment complies with the essentialrequirements for the Radio Equipment andTelecommunications Terminal EquipmentDirective 1999/5/EC.

Declaration of Conformance.

Hereby, Suncorp Technologies, declaresthat this Synergy 3200 SMS is in compliancewith the essential requirements and otherrelevant provisions of Directive 1999/5/EC.

The Declaration of Conformance for theSynergy 3200 SMS is published on the website http://www.suncorptech.com/bt


Offices worldwideThe telecommunications services described in this publicationare subject to availability and may be modified from time to time. Services and equipment are provided subject to BritishTelecommunications plc’s respective standard conditions of contract.Nothing in this publication forms any part of any contract.

Touchtone™ is a registered trade mark ofBritish Telecommunications plc in the UK.

© British Telecommunications plc 2002.Registered Office: 81 Newgate Street, London EC1A 7AJ.Registered in England No. 1800000.Designed by: The Art & Design Partnership Limited.Printed in China. Synergy 3200 SMS. Issue 1 (10/02) 4

bt synergy 3200 user guide from telephones online

Technology

sms menu

handset menu

sms button

new sms messages

sms user guide

menu button

sms functionality

sms text messages