Phn 1: Cch cu hnh mt call center s dng Ubuntu v fusionPBX v to nhm nhn vin chm sc khch hng (khong 3-5 nhn vin)

ti : Dch v Call CenterGVHD :Thnh vin :

M hnh h thngPhn 1: Cch cu hnh mt call center s dng Ubuntu v fusionPBX v to nhm nhn vin chm sc khch hng (khong 3-5 nhn vin)

Bc 1: To extensionBc 2: To 1 Call CenterBc 3: To UserBc 4: To AgentBc 5: Thm Agent vo Call CenterBc 6 : Upload file ghi m vo RecordingBc 1 : To extension

Bc 2: To 1 Call Center

Bc 3: To User

Bc 4: To Agent

Bc 5: Thm Agent vo Call Center

Bc 6 : Upload file ghi m vo Recording

Phn 2 : Khch hng t bn ngoi gi vo s Chm Sc Khch Hng

Bc 1: To Gateway vi ti khon IPtel Bc 2: Vit Destination Dialplan

Bc 1: To Gateway vi ti khon IPtel

Bc 2: Vit Destination Dialplan

Phn 3 : Nu tt c cc nhn vin ang bn chm sc khch hng (nghe in thoi) hoc ang gi ngh th h thng a danh sch khch hng vo hng i km thng bo v nghe nhc ch

Bc 1: To Time Conditions Bc 2: a khch hng vo hng ch

Bc 1: To Time Conditions

Bc 2: a khch hng vo hng ch

Phn 4 : Trong vng 1 pht nu c nhn vin no rnh th s kt ni cuc gi n khch hng i lu nht

Phn 5 : Khch hng no i qu 1 pht trong hng i th s nghe thng bo vui lng gi li sau

Thank you for your listening !