build member engagement in your chapter
DESCRIPTION
Members who engage renew at higher levels and post higher Net Promoter Scores which predict willingness to promote the association (think member recruitment). This webinar focuses on how an association chapter can build member engagement.TRANSCRIPT
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Build Member Engagement in Your Chapter:
A Chapter Leaders Webinar
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Engagement
RetentionStrong Net Promoter
Score
New Member
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CONSUMING (viewing, reading,
attending)
PROMOTING (liking, sharing, recommending)
CREATING (contributing, commenting,
survey respondent)
SERVING (volunteer in
non-governing role)
GOVERNING (volunteer in a leadership role)
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Welcome
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Hit one of your members hot buttons!
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1.An Answer
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1.An Answer2.A Person
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1.An Answer2.A Person3.A Purpose
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What’s your opening question?
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Welcome
Connect
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1.Person
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1.Person2.Activity
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1.Person2.Activity3.Resource
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How can you create a check point?
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Welcome
Connect
Engage
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Name 5 tasks or activities a member could easily do
to get involved.
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Questions …
Peggy M. Hoffman, CAEMariner Management & [email protected]
Connect with me on-line:Twitter: @peggyhoffmanLinkedIn: Peggy Hoffman