building a collaborative culture in an institution

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THE UNIVERSITY OF EDINBURGH 13 th July 2017 @stratosf1 #p12 #iwmw17 Building a Collaborative Culture in an institution Building a Collaborative Culture in an Institution Stratos Filalithis Head (acting) of Website & Communications Information Services – Learning, Teaching & Web @stratosf1 #p12 #iwmw17

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Page 1: Building a Collaborative Culture in an Institution

THE UNIVERSITY OF EDINBURGH

13th July 2017 @stratosf1 #p12 #iwmw17Building a Collaborative Culture in an institution

Building a Collaborative Culture in an InstitutionStratos FilalithisHead (acting) of Website & Communications

Information Services – Learning, Teaching & Web

@stratosf1 #p12 #iwmw17

Page 2: Building a Collaborative Culture in an Institution

THE UNIVERSITY OF EDINBURGH

13th July 2017 @stratosf1 #p12 #iwmw17Building a Collaborative Culture in an institution

A familiar sight…

Page 3: Building a Collaborative Culture in an Institution

THE UNIVERSITY OF EDINBURGH

13th July 2017 @stratosf1 #p12 #iwmw17Building a Collaborative Culture in an institution

A new central University Website & CMS (EdWeb)

Page 4: Building a Collaborative Culture in an Institution

THE UNIVERSITY OF EDINBURGH

13th July 2017 @stratosf1 #p12 #iwmw17Building a Collaborative Culture in an institution

Opportunities

Page 5: Building a Collaborative Culture in an Institution

THE UNIVERSITY OF EDINBURGH

13th July 2017 @stratosf1 #p12 #iwmw17Building a Collaborative Culture in an institution

What if?

Page 6: Building a Collaborative Culture in an Institution

THE UNIVERSITY OF EDINBURGH

13th July 2017 @stratosf1 #p12 #iwmw17Building a Collaborative Culture in an institution

EdWeb Service Road Map

Page 7: Building a Collaborative Culture in an Institution

THE UNIVERSITY OF EDINBURGH

13th July 2017 @stratosf1 #p12 #iwmw17Building a Collaborative Culture in an institution

Change Management

Page 8: Building a Collaborative Culture in an Institution

THE UNIVERSITY OF EDINBURGH

13th July 2017 @stratosf1 #p12 #iwmw17Building a Collaborative Culture in an institution

Community engagement

Page 9: Building a Collaborative Culture in an Institution

THE UNIVERSITY OF EDINBURGH

13th July 2017 @stratosf1 #p12 #iwmw17Building a Collaborative Culture in an institution

(Trying to) break the silos

Page 10: Building a Collaborative Culture in an Institution

THE UNIVERSITY OF EDINBURGH

13th July 2017 @stratosf1 #p12 #iwmw17Building a Collaborative Culture in an institution

Main principles

• Embracing transparency

• Providing flexibility

• Facilitating collaboration

• Enabling contribution

• Continuous enhancement

• Ensuring quality

#p12 #iwmw17

Page 11: Building a Collaborative Culture in an Institution

THE UNIVERSITY OF EDINBURGH

13th July 2017 @stratosf1 #p12 #iwmw17Building a Collaborative Culture in an institution

EdWeb Collaboration & Development Framework

Page 12: Building a Collaborative Culture in an Institution

THE UNIVERSITY OF EDINBURGH

13th July 2017 @stratosf1 #p12 #iwmw17Building a Collaborative Culture in an institution

Engage

• Share and discuss regularly, not just broadcast

• Clear and comprehensive communication channels

• http://edin.ac/uwp-blog

Page 13: Building a Collaborative Culture in an Institution

THE UNIVERSITY OF EDINBURGH

13th July 2017 @stratosf1 #p12 #iwmw17Building a Collaborative Culture in an institution

Support

• Support• Empower people by providing training

• Ensure availability and continuous review

Page 14: Building a Collaborative Culture in an Institution

THE UNIVERSITY OF EDINBURGH

13th July 2017 @stratosf1 #p12 #iwmw17Building a Collaborative Culture in an institution

Change of culture

• People are equally, if not more, important as technology

• Embed user-centered processes in delivery, not as an add-on

• Leverage platforms to fit user needs, not vice versa

• Evolution leads to revolution

• Anybody can copy your strategy, but nobody can copy your culture

Page 15: Building a Collaborative Culture in an Institution

THE UNIVERSITY OF EDINBURGH

13th July 2017 @stratosf1 #p12 #iwmw17Building a Collaborative Culture in an institution

Digital Transformation

• User-centred Portal, Enterprise APIs, Data Warehouse

• User Experience programme• Introducing Design Thinking to the University

• Human Centered Design (HCD) process

• User Experience Training & Consultancy

• Digital Standards• A dynamic document rather than a project checklist

Page 16: Building a Collaborative Culture in an Institution

THE UNIVERSITY OF EDINBURGH

13th July 2017 @stratosf1 #p12 #iwmw17Building a Collaborative Culture in an institution

Edinburgh Global Experience Language (EdGEL)

Page 17: Building a Collaborative Culture in an Institution

THE UNIVERSITY OF EDINBURGH

13th July 2017 @stratosf1 #p12 #iwmw17Building a Collaborative Culture in an institution

The digital landscape

EdGEL

University Digital Experience

Standards

Infrastructure

UX Service

Services & Platforms

Content

People

Culture

Page 18: Building a Collaborative Culture in an Institution

THE UNIVERSITY OF EDINBURGH

13th July 2017 @stratosf1 #p12 #iwmw17Building a Collaborative Culture in an institution

Resources

• EdWeb Collaboration Activities - http://edin.ac/edweb-collaboration

• EdWeb Collaboration Framework - http://edin.ac/edweb-collaborative-framework

• EdGEL Strategy & Service Process - http://edin.ac/edgel-strategy

• User Experience Programme - http://edin.ac/dt-ux-programme

Page 19: Building a Collaborative Culture in an Institution

THE UNIVERSITY OF EDINBURGH

13th July 2017 @stratosf1 #p12 #iwmw17Building a Collaborative Culture in an institution

Thank you!

• Any questions?

• Get in contact: [email protected]

@stratosf1 #p12 #iwmw17