building a community of practice at bechtel

TH607 : Building a TH607 : Building a Community of Practice at Community of Practice at

Bechtel Bechtel

www.elceshow.com Twitter hashtag #ELCE12

Paul Drexler, Bechtel Corporation, Learning and DevelopmentAni Mukerji, Bechtel Corporation, Learning and Development


Does this look familiar?


Communities of practice are groups of people who share a concern or a passion for something they do and learn how to do it better as they interact regularly.

Source: Etienne Wenger from http://www.ewenger.com/theory/3

What is a community of practice?


a show of hands

How many of you have participated in a CoP?

How many of you have played a role in starting a CoP?

How many of you have played a role in starting a successful CoP?

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the back story

Bechtel Knowledge Sharing at Bechtel

A global leader in engineering, construction, and project management.

5 Global Business Units executing projects around the world

20,000 Career employees with a total footprint of 50,000+ employees

Standard Work Process & Procedures drafted by experts or committees

Significant amount of required technical training delivered through an LMS & other document driven systems

Expert Communities (Chief Engineers, & Bechtel Fellows)

Lessons Learned Database

Informal Networks of project professionals

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the learning 2.0 Challenge

KEY THEMES

Access to relevant content at the time of need

Using technology to enable knowledge sharing & collaboration between employees

Mobile Access to consume/develop content

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a community of practicebasic ingredients

An engaged partner Don Sproul and Brad Dowell, ESH

Supervisors at BGCAPP (Blue Grass Chemical Agent -Destruction Pilot Project)

A significant business need

A sponsor


what don & brad wanted…

When you have a question: Calling a colleague you know only gets you so much Need a more trusted source of information than the internet

Google Fall Protection = About 9,520,000 results (0.09 seconds)This community will: Bring practitioners from project sites (and experts) together

and provide them a platform to share knowledge Store the knowledge shared so it can be queried for future

use Help practitioners validate practices – “What are other

projects doing?” Help bring attention and interaction on hot topics in the

company – Falling Objects, Slips and Trips

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strategy…

BOTTOM UP or TOP DOWN?

RISK MITIGATION PLATFORM

Stay under the radar, focus on unmet need & engage the passionate fewOrGet Management Support and start with a large membership

Build Relationships:Inform executives Confer with IS&T and LegalPut together actual use cases and presented examples to Sr. Legal Counsel

Test a number of platforms by posting sample content and simulating how members of the community might interact with the content

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prepare to launch!

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boots on the ground home

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q&a section

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add content

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community analytics

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recognition

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OSHA Region IV assessment team specifically called out the Boots on the Ground Learning Community as an Area of Excellence in their final report.


May 2010

5 Founding Members

2 Office & Project Locations

5 Posts

Today

470+ Members

50+Office & Project Locations

290+ Posts

5000 + Page views/yr

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Excellence in Learning Award

2012 Excellence in LearningBest Use of Social Learning


secret sauce

Immediate Value

Moderate after posting

Engaged Core Participants

Critical Mass

Of the people, by the people,for the people

Members who join immediately find value because from day one there was compelling content

In the life of the community only 2 posts have been taken down, more due to tone not content

Safety is a core value at Bechtel and our ES&H Practitioners are particularly engaged & like sharing

Once the community reached 200+ members, there was a constant flow of new member generated content

The tone of the posts on the community is informal but informative.

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is our work done?

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how do you sustain interest?

Answer open questions ASAP

Periodic newsletters to community

Promote through existing sites & newsletters

Look for successful community ideas from other models

Events

Management or Expert participation

Membership drives

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Share your ideas

contactPaul Drexler

[email protected]

Twitter: @pdrexler1

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Session = 5 Credits

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Learn more at:

www.lpc.2elearning.com

Enterprise Learning! Institute

TH607


building a community of practice at bechtel

Documents

com8 twitter hashtag

com21 twitter hashtag

com18twi hashtag

com16twitter hashtag

com15twitter hashtag

community posts

theground learning community

actual use community