building a learning organization
TRANSCRIPT
BUILDING A LEARNING ORGANIZATION
DUONG Trong Tan, Agilead
Who knew the term‘Learning Organization’before?
• Setting new standards in all segments it enters
• Speed and (not or) quality
• VinGroup Learning Organization:
• All employees must learn (~100hrs/year)
• All managers must teach (1hr/week)
• ‘Forever Entrepreneurship'
FPT Corporation: Year of Learning (2015)
• Constructivism• MOOC• Learning Organization
2015 - YEAR OF LEARNING
ConstructivismLean Startup
MOOC
• Establish FPT Corporate University
• Bring MOOC to all: minimum 1 course/year
• All managers must learn or teach
• Mentor-Mentee Program
• ‘Genghis Khan’ policy to encourage entrepreneurship
Mr. Truong Gia Binh, Chairman of FPT, in his pubic seminar TGB on LeadershipPhoto: Chungta.vn
Learning Organization
Corporate Universities Everywhere
Learning is at the core of many start-ups
Lean Startup
"The rate at which organization and individual
learning may well become the only sustainable
competitive advantage”
- Ray Stata, Analog Devices
“Learning Organization: Where people continually expand their capacity to create the results they truly desire, where new and expansive patterns of thinking are nurtured, where collective aspiration is set free, and where people are continually learning to see the whole together.” - P. Senge
What is “learning organization”?
“A learning organization is an organization skilled at creating, acquiring and transferring knowledge, and at modifying its behavior to reflect new knowledge and insights”. – D. Garvin
Is your organization a‘Learning Organization’?
Why Learning Organization is hard?
1. The concept is too abstract2. Targeting mostly at executive level
3. Fixed Mindset 4. Too busy to improve anything 5. Overreliance on past performance
6. Lacking of practical practices & tools
Building a learning organization, step-by-step
Individual Team Organization
Individual Learning
• Corporate-Led Training Program• Self-directed Learning
• Utilizing MOOC/Online Learning• Accessible• Self-paced• Personalized• Cost-effective
• Policy: “All staffs must learn”
react-text:128Dr.BarbaraOakley/react-textreact-text:129,ProfessorofEngineering /react-textIndustrial&SystemsEngineering, OaklandUniversity
LEARNING HOW TO LEARN
https://www.coursera.org/learn/learning-how-to-learn
on• Planning to learn
• Reading• Asking questions
• Searching and evaluating information
• Taking note and organizing information
• How to develop mastery• Illusions of learning, memory techniques,
dealing with procrastination
• How to evaluate learning 1.4M+ learnersin 14 languages(including Vietnamese)
Dr. Barbara, Professor of Engineering Industrial & Systems Engineering, Oakland University
Terrence Sejnowski, Francis Crick Professor at the Salk Institute for Biological Studies Computational Neurobiology Laboratory
Developing Mastery
• One of key motivation factors (Pink)
• One of 5 disciplines of LO (Senge)
• Incrementally developed
• Time-consuming
react-text:128Dr.BarbaraOakley/react-textreact-text:129,ProfessorofEngineering /react-textIndustrial&SystemsEngineering, OaklandUniversity
IgnitionDeep
Practice Talent
Coach
D.Coyle:Talent=DeepPractice+10000hrs
Dreyfusmodelofskillacquisition
Learning in Organizations is Experiential
Experience
Reflection
Conceptualization
Experimentation
ExperientialLearning,D.Kolb
Team Learning
• Dialog/Debate• Pairing/Coaching• Group Work• Apprenticeship• Retrospectives• After-Action Reviews
react-text:128Dr.BarbaraOakley/react-textreact-text:129,ProfessorofEngineering /react-textIndustrial&SystemsEngineering, OaklandUniversity
PLAN EXECUTE REVIEW
RETROSPECTRequirement Taskboard
Improvements
SCRUM HABITTHAT FOSTERS LEARNING
1. What did we set out to do?2. What actually happened?3. Why did it happen?4. What do we do next time?
On habit: people need avg. 66 days to form a habit. Keep trying.
Learning at Organization Level
• Systematic Kaizen Programs• Strategic Training Programs• Knowlege Management• Sharing Knowledge
Environment • Online: KMS, Social Groups• Offline: Seminars, Conferences,
Workshops…• Community of Practices
• Tips:• Develop modular, reusable
learning content• Career Development Plan
• New Roles• Instructor• Coach • Mentor• Knowledge Manager• Learning Coordinator
Putting Togetther:THE SECI MODEL
Learning Organization Building Blocks
Environment• Psychological safety• Appreciation of
differences• Openness to new ideas• Time for reflection
Platform• Processes • Practices• Policy• Structure• Tools
Leadership• Vision• Dialogue and debate• Learning and mastery
encouragement• Commitment• Leaders learn first
Learning Organization Survey• Developed by Prof. David
Garvin at Harvard• For self-check and reflection• A benchmark tool• Used at groups & organization
level
http://los.hbs.edu/
Knowledge Leaders
• Create and maintain shared vision• Active learners• Teach, mentor & coach others• Foster learning and knowledge creation
in others• Acknowledge and test mental models
• Engage in systems thinking
• ‘Wise leaders’
“Our behavior is driven by a fundamental core belief: the desire, and the ability, of an organization to continuously learn from any source, anywhere; and to rapidly convert this learning into action is its ultimate competitive advantage.”
Jack Welch, GE CEO
Thank you!
www.hocvienagile.com
References
• Coyle, Daniel. The talent code: Greatness isn't born, it's grown. Random House, 2010.• Garvin, David A., Amy C. Edmondson, and Francesca Gino. "Is yours a
learning organization?." Harvard business review 86.3 (2008): 109.• Marquardt, Michael J. Building the learning organization. New York,
NY: McGraw-Hill Companies, 1996.• Nonaka, Ikujiro, et al. Managing flow. Palgrave Macmillan, 2008.• Senge, Peter M. The fifth discipline fieldbook: Strategies and tools for
building a learning organization. Crown Business, 2014. (Kindle version)