building a pro volunteer habitat

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Talk delivered to the Northwest Oregon Volunteers Administrators Association (NOVAA)

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Building a pro-volunteer habitat

Building a pro-volunteer habitatMargie BradleyAbigail ElderJennifer JohnsonVolunteer Ecosystem

Who is at the top of the food chain?Who is your boss?

Who does your boss answer to?

Image: http://farm3.staticflickr.com/2701/4083248183_68843fd6a7_z.jpg?zz=13Share an experience youve had as a volunteer.

What did you get from that experience? How did the organization help (or hinder) you meet that intellectual/emotional need? ExpensiveTime-consumingHigh turnoverTake up spaceUnskilledUndependableSecurity riskFree labor Fear of dependency

Fear of unionsVolunteers as Free LaborEngagementGrow skillsSocializeMeet new peopleTry something newBe recognizedGive to a worthy causeFulfill a requirementTualatin Public Library

Tualatin Culture ChangeMANAGE UP! You are the experts!Ask for what you need!Be specific!Show me the possibilities! Manage me and the rest of the staff!

Kid President Pep Talk

http://www.slideshare.net/slls01/switch-fina-lvoiceover11

Change & The Brain

The Elephant has the strength to move

The Rider attempts to direct the action

Slide from: http://www.slideshare.net/slls01/switch-fina-lvoiceover12

Good: Long-term planning, directionBad: Indecisive, limited power Image: http://www.north-by-north-east.com/elephant1.jpg13StrengthsEnergy, drive, instinctive, love, compassion, sympathy, loyalty, gets things done

WeaknessesLazy, skittish, short-term payoff, does not respond to the Rider.

Good: Energy, drive, instinct, motivation

Bad: lazy, skittish, short-sightedImage: http://randyhannaphotography.com/blog-photos-large/elephants-running.jpg14People problems may really be situation problems

http://www.slideshare.net/slls01/switch-fina-lvoiceover15Laziness may be exhaustion

http://www.slideshare.net/slls01/switch-fina-lvoiceover16

Direct the Riderhttp://www.north-by-north-east.com/elephant1.jpg17Keep it simple

Image: http://www.animalspot.net/wp-content/uploads/2011/09/tall-Giraffe-pictures.jpg18Resistance may be lack of clarity

Image: http://lizandstevedooley.files.wordpress.com/2010/04/mypyramid1.png19Follow the bright spots

Whats working well? Image: http://2.bp.blogspot.com/-bT9zQOjj_gM/TftxROXO1BI/AAAAAAAAARg/qiRc5IMF8eo/s1600/11227682_0f70b4e1d9.jpg 20Script the critical moves

Image: Microsoft Clipart

21What are some small moves that you could ask of staff?

What are some small moves that you could ask of your boss? Tualatins Small MovesSmile and greet volunteers

Wear your nametag

Ask someone what they did the last time they volunteered. Point to the destination

http://www.genomicslawreport.com/wp-content/uploads/2009/10/one-way.jpg24StrengthsEnergy, drive, instinctive, love, compassion, sympathy, loyalty, gets things done

WeaknessesLazy, skittish, short-term payoff, does not respond to the Rider.

Motivate the Elephant

http://randyhannaphotography.com/blog-photos-large/elephants-running.jpg25Find the Feeling

Punishment loses its sting; help me feel good about my role in serving volunteersImage: http://www.umbrella-health.com/files/2013/08/positive-emotions.jpg26Find the Feeling

Help me to know volunteers as individualshttp://blog.missouriorganic.com/files/2010/08/Egg-Carton.jpg27Shrink the Change

Tualatin: Dont need to be best friends with volunteers.Ask volunteers about their pets. Ask them about the weather.Image: http://s188.photobucket.com/user/TanyaGoss/media/dog_002N.jpg.html28Grow people

Image of coach: http://youthsportssurvivalguide.com/CoachWorkingHard.jpgImage of scorekeepers: http://miracleon32ndstreet.files.wordpress.com/2010/12/image12.png29Link identity to serving volunteers

Image: http://p1.s.hjfile.cn/thread/201302/2013020835605651_848_o.jpg30

Image: http://about.americanexpress.com/iwd/GrowthMindset1.jpg31Shape the Path

Image: http://bhikkhucintita.files.wordpress.com/2010/04/bluebell-path-060608.jpg32How can you make the RIGHT thing the EASIEST thing? Tweak the Environment

Margie brought tours to me, rather than relying on me to initiate greetings. Image: http://www.examiner.com/images/blog/replicate/EXID46606/images/Tour-guide.jpg34Build HabitsDaily Stand-up Meetings

Image: http://masscommons.files.wordpress.com/2012/05/checklistmanifesto1.jpg35Rally the Herd: Behavior is contagious

We are off to a great start! Lets build on that success! Image: http://rlv.zcache.co.uk/coffee_loyalty_business_card_punch_card-r8aeab8cad6894db28bc78cf8cd37d43b_xwjey_8byvr_324.jpg36Pro-Volunteer HabitatVolunteers are not free laborWe serve volunteers

Image: http://4.bp.blogspot.com/_RCkrJw4Avok/TUH_4ocNhuI/AAAAAAAABxw/mhGVQ8Vm-1Y/s1600/thanks.jpg38

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