building a responsive government (website)

Download Building a Responsive Government (website)

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What do you really need from a government's website? And how do you navigate the politics and red tape to make a truly user-focused solution? To find out, we'll be using the newly launched Business Victoria website as a case study of how to do things right. We'll also take a look at a few other websites from governments around the world to see what's working... and what's not. Originally presented for the Melbourne Be Responsive meetup 8 April 2014. Audio (and video) here: http://vimeo.com/91573472 More tech-related info about the build available here: https://gist.github.com/sawks/10087371

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  • www.studiothick.com info@studiothick.com twitter.com/studiothick facebook.com/studiothickwww.studiothick.com info@studiothick.com twitter.com/studiothick facebook.com/studiothick Building a responsive government (website) Be Responsive 8 April 2014
  • 450%
  • Customer quotes, verbatim (2012) Overwhelming. The website is jumbled - theres too much information. Went straight to helpline, wasnt sure where to look Too much information, wasn't sure where to look and what to look for. Too much info - was easier to call. Too much information, couldnt see obvious link to public holidays. Too much info - a bit complex. Very busy, too cluttered and the links send you around in circles. Confusing.
  • Increase access, usage and accessibility Simplication of information Streamlining business process
  • What are other notable governments doing around the world? None of them are perfect, but theres things we can learn from them
  • Acknowledges this may not be exactly the right place, considering people can land from lots of dierent places (not just following a taxonomy) Modality Let me navigate the page on my own if I want to... ...but take me through what I need to know, from the start
  • Steps things out in a clear language, with meaningful links, supporting explanations and discs that break the ow of scanning Subtle, suggestive design cues
  • Guide me onwards Indicate recency Useful things in the same category Behave like a helpful person Suggest an helpful alternative Tie o with a tip Ask for feedback
  • Hit me with the highlights Design to the demand (design with data)
  • Nice visual design (clear language, good typographic hierarchy etc), but less helpful than it should be. An example of getting the visual design right, and missing the mark on the UX design. nyc.gov
  • Behave like a helpful person Get to the popular stu quickly
  • Doing too much Theyre not here to hang out
  • Not so great Disconnection
  • Not so great Broken ow
  • Not so great Buried search
  • Not so great Bad aordance
  • Good design is as little design as possible Less, but better because it concentrates on the essential aspects, and the products are not burdened with non-essentials. Back to purity, back to simplicity.
  • What we design shouldnt draw attention to itself, it should allow people to accomplish their tasks with a minimum of fuss and in the most eicient manner possible. At its best, it will be invisible.
  • Ok, so what did we do?
  • We talked to real business people.
  • We listened to the data.
  • 450% increase in mobile traic ! Google Analytics 04:26 min time on site ! Google Analytics 61% of traic from search ! Google Analytics
  • We made it easy.
  • Simple Relevant Clear Human Eicient Inevitable Fast Easy
  • Far fewer decisions to make
  • We co-designed with the government.
  • Choosing a business name Starting a business infographic Protecting your name Search Registering a business name BusinessVictoria Research and apply for a new business name in Australia. Australian businesses are required to register their business name. is available isnt already registered as a company isnt already a registered trade mark Make sure your business name... Not what youre looking for?
  • No more confusion.
  • Choosing a business name Starting a business infographic Protecting your name Cancelling a business name How I began my business Gardenworld Nursery What I wish I knew: Three entrepeneurs tell all Taking time to be an overnight success Search Registering a business name BusinessVictoria Research and apply for a new business name in Australia. Australian businesses are required to register their business name. Before you start an individual and the business name is your name (first name and surname) a registered company and the business name is the companys name a partnership and the business name consists of all of the partners names. You do not need to register your business name if you are: Related Case StudiesTip When using your personal name for your business, you must use your exact name . For example, if your name is Jane Smith and you want to call your business 'Jane Smith & Co', this would need to be registered. Read some helpful tips on choosing a business name. ! is available isnt already registered as a company isnt already a registered trade mark is available as a website Make sure your business name... Not what youre looking for? Err, I think Im in the wrong spot... Whatever, government Internet machine. What about real people? What can I do on this page? Why is it important? Page title What do I need to do A tip Before you start
  • We made it actionable.
  • All content is actionable
  • We talk your language.
  • Content principles All content must be: a) simple b) clear c) relevant ! We want users to understand what to do and why, quickly.
  • We made it accessible for all.
  • We made it fast. Were now 72% faster
  • We made it work, everywhere.
  • Anywhere, anytime, any device