Building a Skilled Healthcare Workforce

Skills Based Training Promotion (STEP)Mayor’s Office of Employment Development

March 2, 2004

June 2001 - Governors Workforce Investment Board issues Request for Proposal

Strategy for low wage incumbent working parents to access skills training leading to promotional opportunity and wage increases

Addresses critical skills shortage in the healthcare industry and the training needs of entry level healthcare workers

Proposal based on prior success with Surgical Technician training model at University of Maryland Medical

Awarded $575,000 grant 9/01, $437,000 grant in 9/02 and $500,000 in 9/03

The Model Employer-driven model focused on

providing a career pathway Catalyst for industry consensus in both

identifying demand and standardizing curriculum

Employer commitment to 50% of training cost realized through combination of release time, clinical supervision and backfill cost

Our Partners Employers:

The Johns Hopkins Hospital, University of Maryland Medical Systems, Mercy Medical Center, Lifebridge Health, Kernan Hospital, Genesis Eldercare, St. Agnes Hospital, Medstar Health

Training Provider: Baltimore City Community College

Return on InvestmentPosition Pharmacy

Technician$10.20 per

hour

Nursing Extender

$10.25 per hour

Medical Coder

$12.10 per hour

Dietary Manager

$12.40 per hour

Surgical Technician$13.55 per

hour

Respiratory Therapists$17.35 per

hour

 Housekeeping

$6.50/hour

 57%

 58%

 86%

 91%

 108%

 

 Dietary Aide$7.00/hour

 46%

 46%

 73%

 77%

 

 94%

 

 

 Nursing Assistant

$7.50/hour

 36%

 37%

 61%

 65%

 

 81%

 131%

Environmental Service Worker

$8.00/hour

 25%

 28%

 51%

 55%

 69%

 

 Transporter$8.15/hour

 25%

 26%

 49%

 52%

 66%

 113%

 Security Guard

$8.25/hour

 24%

 24%

 47%

 50%

 64%

 

 Clerical Associate

$8.40/hour

 21%

 22%

 44%

 48%

 61%

 

 Medical Technician

$11.00/hour

         58%

Return on Investment Dietary Aide earning $14,560 participates in 632

hours of Surgical Technician training at a STEP cost of approximately $3,575. Upon successful completion and promotion, employee’s annual wages are increased to $28,184.

Environmental Service Worker earning $16,640 participates in 256 hours of Pharmacy Technician training at a STEP cost of approximately $2,200. Upon completion and promotion, employee’s annual wages are increased to $21,216.

From the Participant’s View

Graduates gain the opportunity to be employed in a professional career

Graduates are promoted from within by employer

Increased salary

From An Employer’s View

Resolves dilemma of qualified worker shortage

Select and train our own workers

Promote from within: career track

Investment in known resource

Promotes retention (retention agreement)

Projected OutcomesSTEP I II III Total

Nursing Support Technician 55 42 40 137 Surgical Technician 14 18 15 47 Pharmacy Technician 17 10 27 Medical Coding 10 10 Dietary Management 5 5 Certified Medicine Aides 10 10 LPN 10 10 Medical Lab Technician 10 10 Respiratory Technician 10 10 Central Sterile Processing Tech 10 10 Phlebotomy 10 10

TOTAL 96 95 95 286

STEP I Outcomes Training Enrolled Completed

Promoted

Surgical Technician 14 13 13

Nursing Support Technician 55 52 52

Pharmacy Technician 17 17 15

Medical Coding & Billing 10 10 9

Total 96 92 89

* Promoted workers realized an average annual increase of $5100.00

Enrollments Post STEP I Surgical Technician 16

Dietary Management 5

Nursing Support Technician 24

Certified Medicine Aides 12

Total 57

Lessons Learned Value of the cohort training model Need to orchestrate career

progression Importance of internal marketing

strategies Continued review and modification

of curriculum

Lessons Learned Parameters of the grant limit the

pool of eligible applicants: family status, basic education requirements

Selection of occupational areas is restricted due to the need for measurable outcomes within the lifespan of the grant.