building a winning organization in the new normal ? ideas to action
TRANSCRIPT
Building a Winning Organization
in the NEW Normal?
Ideas to Action
What does this mean to me?
How can I use this idea?
What can I do right away?
Kuala LumpurOct 6th 2011
Anyone who tells you they enjoy change… should seek
immediate professional help.
Emotional Response to Perceived Negative Change
Stability
Immobilization
Denial
Anger
Bargaining
Depression
Testing
Acceptance
TimePassive
Active
Emoti
onal
Res
pons
e
Managing Positive Responses to Change
Uninformed Optimism
Informed Pessimism
HopefulRealism
Informed Optimism
Completion
CheckingOut
TIME
PESS
IMIS
M
Here is the KEY message…
You MUST work together to make this successful
For those who are prepared…For those who are prepared…
…chaos brings opportunity
• The willingness… even enthusiasm… to change EVERYTHING combined with the wisdom to understand what must NEVER be changed.
The Key To Success in the New Normal…
•Nimbleocity•Nim-bo-licous
(T + C + ECF) x DE = Success
(Talent + Culture + Extreme Customer Focus) x Disciplined Execution = Success
HUGE data set…
• 600,000 employees at 500 organizations.• 6,800 senior managers.• 900 books and academic articles.• 30 CEOs of Fortune 500.
From: Beyond Performance by Keller and Price
Nine Elements of Organizational Health
Direction Leadership Culture
Accountability
Coordination & Control
Capabilities
Motivation
Customer Focus
Innovation
From: Beyond Performance by Keller and Price
10 Elements of a Winning Culture
1. People enjoy the work they do and the people they work with.2. People take pride in the work they do and the organization they work for.3. There are high levels of engagement, connection, camaraderie and a
community of caring.4. There is a culture of fairness, respect, trust, inclusiveness and teamwork.5. The leaders walk the talk, live the values and communicate a clear vision
and strategy for growth.6. Lots of open, honest, robust and transparent communication across the
entire organization.7. The organization invests back in employees; there is a commitment to
learning, coaching and development.8. There is a bias for action, employees have an ownership mentality and
always strive to give their personal best.9. There is high accountability and a strong focus on delivering the desired
results.10. There is ample recognition and rewards, and mediocrity is not tolerated.
“Talent wins games, but
teamwork and intelligence wins championships.”
Michael Jordan
What does it take to be a valued member of a team?
Develop and display competence.
Follow through on commitments.
Deliver required results.
Ensure your actions are consistent with your word.
Stand behind the team and its people.
Be enjoyable to work with.
Be passionate about your work and those you serve.
Communicate and keep everyone informed.
Help the other members of the team.
Help members of other teams.
Share ideas, information and credit.
Hold yourself 100% accountable.
• D• M• C• C• M• D
irection – vivid, clear, inspiring --- shared
easurements – specific, observable, focused
ompetence – very good at what they do
ommunication – open, honest, courageous
utual Accountability – all team members
iscipline – do this every day
Extreme
CustomerFocus
Web of Value: VOC + MOT + WOM
Extreme Customer Focus
VOCVoice of Change
Moments Of Truth
Page 8
WOM
Word of mouth
• Embrace and Revel in Change.• Talent is KEY to Success• Build a Winning Culture• ECF = VOC + MOT+ WOM*• Demand Disciplined Execution• FDA
Summary
*Extreme Customer Focus = Voice of Change + Moment of Truth + Word of Mouth
FDA
Focus + Determination x Action
THANK YOUIf you have any questions at all please do not hesitate to send a note or call.
My email address is: [email protected]
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Also, you might find value in the ideas I share in my blog. You can sign up for it at:www.blog.johnspence.com
Lastly, these slides have already been uploaded to:
www.slideshare.net/johnspence