building an innovation organization: practical lessons · innovation conference 2017 building an...

INNOVATION CONFERENCE 2017

BUILDING AN INNOVATION ORGANIZATION: PRACTICAL LESSONSDarren Goetz, Innovation Lead, Wells Fargo

Vasilios Roussos, Managing Director, DCU FintechInnovation Center

Rob Mills, CTO, Rivermark Community Credit Union

Sean Loosli, Sr. Product Manger, NCR

Please use the Innovation ConferenceEvent App to check-in to this session #S668NCR Innovation Conference 2017: Confidential

INNOVATION @ NCR

NCR Innovation Conference 2017: Confidential 2

Design for Delight (Design Thinking)

Deep Customer Empathy

Go Broad to Go Narrow

Rapid Experimentation with Customers

The “T” – NCR Innovation Strategy

• Dedicated team to invent

new experiences

• Create the next

generation of

experiences

Focused Product

Creation

• Employee-driven

innovation culture

change through

organization

• Everybody innovates in

their day to day

Broad Culture Change

DI

Labs

Focused product creation: DI Labs

Purposely separated from day

to day – not beholden to what

exists

Rotation of engineers for fresh

perspectives

Create new, differentiated

experiences

Broad Culture Change:

Innovation Catalysts

Grassroots change from

employees in all functions

100% of the time

Use D4D in our work

Influence teams to use

D4D

10% of the time

Help, coach, facilitate

other teams

WELLS FARGO


Long history of innovation and

pushing new technology

Large innovation ecosystem

across the company

Strong culture of innovation at Wells Fargo

8NCR Innovation Conference 2017: Confidential

Wells Fargo and NCR innovation partnership


Collaborative development has been important to WF & NCR

Created a co-located team focused on the future of branch &

ATM

Broad range of subject matter

experts

Design Thinking is foundational to

our process

Co-located in open, inspirational,

and configurable space.

How to set up the team up for success


Utilize loosely-structured process to provide

guard rails for team

Present updates and demos for stakeholder and

executive feedback

Leveraging process for structured innovation


During Design Thinking ‘refresher’ with NCR, worked on rapid prototypes to

generate ideas, then presented to users for same-day feedback

We have the freedom to work differently than we are used to

When we get stuck, we return to Design Thinking basics


Prototype TestProblem

Customers and users are the focus, not the technology

Communication is key; up, down, left, right…every direction

Freedom to fail, and reminder to fail

Light on the process management, but guard rails are needed

Key learnings for innovation success


DCU


AN EPICENTER WHERE FINTECH LEADERSCOLLIDE & COLLABORATE

HOW DID WE GET HERE?

Adopt Early-stage Tech

Promote Internal Innovation

Partner with Universities

The Thesis:

Catalyze FinTech Innovation

Connect –> Learn –> Pilot

THE SPACE & PROGRAM


Programs Cohort: 8-10 startups every 6

months (18 total)

Partner: FinTech Sandbox (virtual accelerator)

Pilots: Entrepreneur-in-Residence, Mentor-in-Residence

Space & Staff 15 desks + 16 seats + 3 conference

rooms

1 Exec. (20% time) + 1 FT Director

LAST 12 MONTHS

5 Members raised $7+ mm since joining

1 concept-stage startup shutdown

1 ICO - $5.8mm in 58 seconds

1900+ member community list

4 DCU ENGAGEMENTS SO FAR (3 in LTM)

First paid POC with DCU

Pivoted product to serve banks

First POC with DCU

Center intro’d 2nd pilot customer and 10+ qualified leads

Won Salesforce competition

Launched platform with DCU

Facilitated $100m+ in transactions and pre-approvals

Saved consumers over $3m in interest

TechStars

First POC with DCU

First 2 customers intro’d through Center

Y combinator

Successes:

POC’s and defining success metrics

Ecosystem development and leadership

Connections

Executive involvement in POCs

Learnings

Challenges:

Engaging more execs with Center

Engaging with startups and taking risks

Time to engage and launch pilots

Understanding resource needs of startups

Do they know the right ask?

A JOURNEY OF DISCOVERY AND A ROAD OF OPPORTUNITY


LEARNING, GIVING BACK, AND INNOVATING

RIVERMARKCREDIT UNION


What is our “Why”?

Think of the member!

Fail fast!

Rivermark’s Early Innovations



INNOVATION: PHYSICAL CHANNEL

Tech Bar

ITM services

Privacy

rooms


INNOVATION: DIGITAL CHANNEL

Online

payments

Online/mobil

e chat

Working

team model

New

member

process

Online/mobil

e banking

ITM, CYO frameworks influenced return to DI/NCR

OL Payments, new member integration

34 CYO implementations

Participation in Innovation events

Idea Tank – attendee, then contestant

Decide to go broader, deeper

Early DI/NCR collaboration


Pilot program with Executives, leaders

Design Thinking training – methods and process


Enabling “Innovation Champions”

Training

Train-the-trainer

1/2 – day workshops

Tools & Process

Ezassi

Idea review

Network

Peers

Partners & Vendors

Carrying it forward to all of Rivermark


You can earn 10 points toward the

Innovation Game right now!

Please go to “Schedule” in the

mobile app, find this session, and

take a short survey to provide

feedback.

Surveys will remain open for 2

hours.

Check in code is S668


Please give us your feedback!

INNOVATION CONFERENCE 2017

THANK YOUDarren Goetz, Innovation Lead, Wells Fargo

Vasilios Roussos, Managing Director, DCU FintechInnovation Center

Rob Mills, CTO, Rivermark

Sean Loosli, Sr. Product Manger, NCR

NCR Innovation Conference 2017: Confidential

building an innovation organization: practical lessons · innovation conference 2017 building an...

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