Building Blocks of Cross- Cultural and

Interpersonal Communication in the

Workplace

PRESENTED BY:

The Basics: Part 1: Why do we communicate? Communication meets the following needs:PhysicalRelationalIdentity Spiritual Instrumental Needs

Part 2: Nature of Communication: Shannon and Weaver (1963) : Action Model

Interaction Model: Scott & Bryson (1997)

Model 3: Barnlund (2008): Transactional Model

6 Characteristics of communication1) Multiple Channels2) Travels through

perceptual filters 3) People are key to giving

communication a meaning

4) Literal and relational Implications

5) Intentional and unintentional messages

6) Governed by rules

Communication Myths 1) Everyone is a

communication expert.2) Communication can solve

ALL problems. 3) Communication can ‘break

down.’ 4) Communication is by

definition a good thing. 5) More communication is

ALWAYS better.

A few more thoughts….

Communication happens between two or more people in a relationship. It can also evolve and change as the relationship changes and grows. Similarly, it can define and negotiate and define relationships.

Worldviews and Communication

Oxford Dictionary defines worldview as: “A particular philosophy of life or conception of the world.”

In other words, it’s the lenses through which a person sees the world.

Peoples’ worldviews directly impact how they communicate with one another.

How Culture Impacts Communication in the Workplace

A Few Common Situations… Language Barriers StereotypesBehavior DifferencesEmotional Displays

7 Key Components of Culture

Individualism v. Collectivism Low and High Context Cultures Low and High Power Distance Masculine v. Feminine Cultures Monochromic and Polychromic

Cultures Uncertainty Avoidance Communication Codes

Race and Ethnicity in the WorkplaceA few key terms: In-groupOut groupEthnocentrism Privilege RacismReverse RacismStereotype

Example: Perspectives

Building your Communicative Competence at Work

Communicate effectively and appropriately ( word choice, context and relationship are key)

Practice self- awareness & self acceptance

Empathy

Tip 5 Maximize your Listening Skills

Practice

Cognitive Complexity

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