building bridges and connecting with othersi learned about disc early in my army career, where i...
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Building Bridges and Connecting with Others
Relate and Communicate
PhotocourtesyAmbroatfreedigitalphotos.net
Contents
Relate and Communicate
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5
8
10
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16
18
Introduction
UnderstandingtheFourStyles
IdentifyingOthers
CompareandContrast
BuildingBridges
SelfAwareness
CommunicatewithConfidence
Biography
Interpersonalcommunicationskillsarethemostpowerfulskillsyoucanpossessinyourcareerorpersonallife.UnderstandingandapplyingsimpleDISCconceptswillhelpyouto“RelateandCommunicate”moreeffectivelywithanyoneyoumeet.
©2018BlackhawkConsultingGroup,LLC !3Relate and Communicate
Themostsuccessfulpeoplesharethiscommontrait:self-awareness.Theyunderstandthemselvesverywellandknowingcommunicationstyles.
TheDISC-Index™measuresyourpreferredstyle.Whenyouknowandapplyyourstrengths,youareabletobehaveinyourmostauthentic,naturalstyle.Thiscausesyoulessstressandallowsyoutomaximizeyourtruepotential.
IlearnedaboutDISCearlyinmyArmycareer,whereIdiscoveredmystrengths,andmyblindspots,extremelyimportantifwewanttoavoidanyunnecessaryproblems.Knowingyourblind-spotswillhelpyou.
Ifoundthatunderstandingthefourcommunicationstyleswasextremelyhelpful.AsmyunderstandingofeachofthefourDISCstylesdeepened,ithelpedmenavigateanumberofsituationsthatwouldhavebeendifficultotherwise.
IhopethiseBookwillbeajumpstartforyouinlearningconceptsthatwillhelpyou“RelateandCommunicate”betterwitheveryoneyoumeet.
AlltheBest,
TomCrea
Introduction
©2018BlackhawkConsultingGroup,LLC !4Relate and Communicate
Yournaturalstyle(coloredbars)ishowyoubehavewhenyouarebeingyourself.Itisthestyleyouadoptwhenyouarebeingauthenticandtrue,and,thestylethatyoureverttowhenunderstressorpressure.Behavinginthisstylereducesyourstressandtension.Whentruetoyourstyle,youwillbemorecomfortable,therebymaximizingyourtruepotential.
Theadaptivestyle(greybars)ishowyoubehavewhenyoufeelyouarebeingobservedorwhenyouareawareofyourbehavior.Thisstyleislessauthentic,andyouavoidyournaturalpreferences.Whenforcedtoadapttothisstylefortoolong,youmaybecomestressedandlesseffective.
©2018BlackhawkConsultingGroup,LLC !5Relate and Communicate
UnderstandingtheFourStyles
ThebeautyofDISCliesinitsstraightforwardness;youmerelyhavetoanswertwoquestionsaboutyourselforanotherperson:
• introvertorextrovert?• people-ortask-oriented?
Onceyouanswerthesequestions,youwillidentifyoneoffourstyles.Then,you’llbeonyourwaytocommunicatingmoreeffectively.
Let’sgetstartedunderstandingDISCsothatyoucanapplythissimple,butessential,informationinyourdailyinteractions.
©2018BlackhawkConsultingGroup,LLC !6Relate and Communicate
Statistics will help: • 35% are extroverts • 65% are introverts
Inthetop-half,aretheDsandtheIs,aretheextrovertsoftheworld.
Inthebottom-half,theSsandtheCsmakeuptheintroverts..
Thepercentagesmayseemcounterintuitive,buttheyarebasedon
hundredsofthousandsofassessments.
*Seemytipsheetstohelpyoudetermineotherstyles.
Extroverted
Introverted
Decisive
StabilityCautious
10%
45%20%
©2018BlackhawkConsultingGroup,LLC !7Relate and Communicate
Do the math: • 30% are task-oriented • 70% are people-oriented
Ontheleft,theDsandCsaretask-oriented.
Ontheright,theIsandSsarepeople-oriented.
Thepercentagesarebasedonhundredsofthousandsof
assessments.You’llwanttoknowthesepercentages.
*Seemytipsheetstohelpyoudetermineotherstyles.
PeopleOriented
Decisive
StabilityCautious
10%
45%20%
©2018BlackhawkConsultingGroup,LLC !8Relate and Communicate
IdentifyingOthers
Nowthatyouunderstandwhatmakesupthefourstyles,thenextstepistostartidentifyingothersandunderstandingtheirstyle.
TheDsaredriversordecisivetypes.Extrovertedandtask-oriented,theytendtobetheCEOsorthedirectorsoftheworld,focusedongoals.
TheIsareinfluencerorinteractivetypes.Extrovertedandpeople-oriented,theytendtoenjoysalesandmarketingpositionsthatfocusoninteractingothers.
Extroverted
Introverted
PeopleOriented
TaskOriented
©2018BlackhawkConsultingGroup,LLC !9Relate and Communicate
TheSsarestable,supportivetypes.Introvertedandpeople-oriented,theydowellincustomerservicepositionsfocusedonservingothers.
TheCsarethecautiousoranalyticaltypes.Introvertedandtask-oriented,theyenjoySTEMandotherpositions*focusedontasks.
Extroverted
Introverted
PeopleOriented
*STEM–Science,Technology,Engineering,andMathematics
andotherpositions–ComputerScience,Finance,Accounting
TaskOriented
©2018BlackhawkConsultingGroup,LLC !10Relate and Communicate
CompareandContrast
DsandIsarebothextroverts,buttheDistask-orientedwithafocusongoals,whiletheIispeople-orientedandfocusedoninteraction.
SsandCsarebothintroverts;theSispeople-orientedandfocusedonrelationships,whiletheCistask-orientedwithafocusontasks.
Extroverted
Introverted
PeopleOriented
TaskOriented
©2018BlackhawkConsultingGroup,LLC !11Relate and Communicate
IsandSsarebothpeople-oriented,buttheSwhoisintrovertedismoreinterestedinservingothers,whiletheIextrovertedandmoreinterestedininteraction.
CsandDsarebothtask-oriented,buttheintrovertedCisfocusedondetails,ortasks,whiletheextrovertedDisfocusedonbroadergoals.
Extroverted
Introverted
PeopleOriented
TaskOriented
©2018BlackhawkConsultingGroup,LLC !12Relate and Communicate
Inordertosucceedwhencommunicating,youwanttobeabletoSpeakTheirLanguage,
•What’stherealpurposehere?
•Whyshouldyouknowtheotherperson’sstyle?
Ifyouknowtheirstyle,youknowthetypeofbridgethatyouneedtobuild.
EachbridgeisdifferentbecausetheD,theI,theS,andtheCallspeakadifferentlanguage.
BuildingBridges
Communicatingisaboutrelationships.Itinvolvesbuildingtrust,keytoconnectingwithanyone.
• Howmucheffortshouldyouinvest?• Whenyouthinkofrelationships,doyouthink50/50?
©2018BlackhawkConsultingGroup,LLC !13
Ifyougointoanyrelationshipwitha50/50approach,you’regoingtofail.Why?
Imaginearelationshipwithanotherpersonaandyoutrytobuildabridgeoverariver.We'reallhuman,weallmakemistakes;yourbridgewillneverform;a50/50approachneverworks.
Instead,andespeciallyasaleader,youneedtoinvest75%withothers.Ifyoudoyourpart,you’llbuildtrustiftheyevenattempttodotheirpart,atleast50%.Iftheyareunabletoinvestatleast25%,theyareinthewrongplace;it’stimetohelpthemrelocate.
Whenyouareinaleadership,orsales,oranyrolewhereyouwanttoinfluence,youwanttobeabletocommunicateandyouwantthoserelationshipstowork.
Relate and Communicate
Photo courtesy hin255 at freedigitialphotos.net
Thebeautyhere…
ifyougotheextradistance(75%),you’llstarttofindothersreciprocating…
quiteofteninvesting50%,75%,ormore.
©2018BlackhawkConsultingGroup,LLC !14Relate and Communicate
Developingrelationshipsmeansknowingwhichbridgeyouneedtobuild.
•Whatisyourstyle?•Whatistheotherperson’sstyle?
Forthisexample,let’slookataD.
TheshortestbridgeforaDistoanotherD.Theygeteachother,sothispersoniseasiestonetounderstand.
Next,youseesimilardistancesbetweentheDandtheI,andtheDandtheC,butthebridgefromtheDtotheSislongest:
•Why?
TheDsareextrovertedliketheI,andtheyaretask-orientedliketheC,sotheyhavesomethingincommon.But,theSisanintrovertandpeopleoriented,whiletheDisextrovertedandtaskoriented;theyhavenothingincommon.
©2018BlackhawkConsultingGroup,LLC !15Relate and Communicate
Self-AwarenessDoyouknowyourprimaryandsecondarystyles?Whataboutyournaturalandadaptivestyles?Whatisyourblindspot,andhowdoyoupreventthatblindspotfrombecomingaweakness?ThinkbacktowhenyouwereinDriver'sEducation.Yourinstructortaughtyoutoturnyourheadleftandrightwhiledriving,especiallyatintersections.Why?
Becausewehaveblindspots,one45-degreesoffofourleftfront,andanother45-degreesoffofourrightfront.Ifyoudon'tturnyourhead,youmighthaveaterribleaccident.
Whenitcomestoyourcommunicationstyle,areyouawareofyourblindspots,andpotentialweaknesses?
Ablindspotbecomesaweaknessifandonlyifyouarenotaware,don'trecognizeit,oryouchoosetoignoreit.
Weallhavethem—It’showyourespondtoyourblindspotsthatmattersmost!
Itstartswithself-awareness.
Ifyouknowandunderstandwhoyouare,youareonthepathtosuccess.
Butfirst,youhavetotrulyknowwhoyouare.
©2018BlackhawkConsultingGroup,LLC !16Relate and Communicate
Communicating with Confidence
KnowingyourDISCStyleoffersyouadditionalinsightandputsyouonthepathtogreaterself-awareness.Whenyouhaveagoodgraspofwhoyouare,knowingyourstrengthsandyourblindspots,youbegintounderstandothersbettertoo.
Thefirststepincommunicatingwithanotherisdecidingstyles,soyouknowwherethereiscommonground.Italsohelpsknowingthedifferencesthatyou’llneedtoovercome.
Areyoucertainthatyouknowandunderstandyour……primaryandsecondarystyles?…naturalandadaptivestyles?
Canyoudetermineanother’sstyle?
Canyouproceedwithconfidence,sothatyouwill“RelateandCommunicate,”successfully?
TherearemultipleDISCassessmentsonthemarket,butonlytheDISC-Index™addressesyournaturalandadaptivestyles.And,itincludesa20+pagereportaddressinganumberofareasinyourlife.
Todecideanother’sstyle,usemytipsheetsanddiscover19identifiersthatwillhelpyoudetermineanotherperson’sstyle.
©2018BlackhawkConsultingGroup,LLC !17Relate and Communicate
AreyoureadytostartexploringDISC?
Howwellcanyouanswerthequestionsthatdetermineanother’spersonstyle?
•Introvertorextrovert?•People-ortask-oriented?
ForaccesstomyTipSheets,DISC-Index™,orotherassessments,
Contact
Take Off to New Possibilitieswith
©2018BlackhawkConsultingGroup,LLC !18Relate and Communicate
TomCreaservedasacareerArmyofficer.Heisanauthor,speakerandleadershipdevelopmentcoach.
Today,hispassionissharinglessonslearnedin
•leadership,•teamwork,and•communication
withexperiencedmanagers,aswellasnewandemergingleaders.