Building Business Apps at Lightspeed PROFILES IN DIGITAL TRANSFORMATION

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IntroductionACCELERATE YOUR DIGITAL TRANSFORMATIONBusinesses must move fast to stay ahead of the competition, respond quickly to new and existing market opportunities, and innovate constantly to keep customers, partners, and employees happy and engaged. And in the cloud-first era, enterprise software is the great enabler of increased business velocity. More specifically, applications are the business’ workhorses—reacting, connecting, and responding to new opportunities at lightspeed.

So how do you accelerate digital transformation? In this eBook, we share the story of nine enterprises that are building apps at lightspeed and two ServiceNow technology partners delivering solutions to market that accelerate digital transformation - all on the Now Platform.

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REI ........................................................................................4

H&R Block ..........................................................................6

Latham & Watkins ...........................................................8

Desjardins ........................................................................ 10

Stone Brewing ................................................................ 12

CERN ................................................................................. 14

Swiss Re ........................................................................... 16

Cars.com .......................................................................... 18

C.H. Robinson ................................................................ 20

MobiChord .......................................................................22

Nuvolo .............................................................................. 24

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Table of ContentsPROFILES IN DIGITAL TRANSFORMATION

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How REI’s IT Transformation Led to Business Transformation with ServiceNow

ABOUT REIREI, Recreational Equipment, Inc., started out in 1938 and is now nation’s largest consumer cooperative. REI loves to get out and play, and they know first-hand the importance of quality outdoor gear. They have been on FORTUNE magazine’s list of the "100 Best Companies to Work For" every year since the rankings began in 1998.

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The ServiceNow development platform is a

convenient option for us because there are

components that are taken care of for you

and are consistently part of the platform.

We’re not worried about database design,

security, or authentication. We are focused

on feature development.

— Samantha Reed – IT Manager for REI

PLATFORM USAGE

Service Portal

WorkflowCMDB Knowledge Base

Service Catalog

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OTHER APPS BUILT ON SERVICENOWRetail Facilities | Corporate Services Customer Feedback | Alert Management

REI’s APPROACH TO DIGITAL TRANSFORMATIONThe project team quickly evaluated options and chose ServiceNow because it provided much more than just ITSM. With ServiceNow, REI has a single system of record for IT that enables a consumerized self-service environment for users and service automation to speed repeatable work processes that were previously done in a manual, ad hoc way. ServiceNow empowers REI to manage its request-fulfill service relationships efficiently and effectively.

While the original purpose of implementing ServiceNow had been for IT service automation, it soon became clear that the Now Platform’s capabilities could be extended throughout the enterprise to manage services in a variety of business areas outside of immediate IT needs.

One of these new apps was an HR Service Center portal. For HR, the goal was to streamline new employee hiring by moving away from checklists and other manual processes. Once the HR department starts the newly automated process of onboarding a new employee, the service catalog takes over to ensure that all steps are followed. What started out as a discussion of IT transformation became one of business transformation.

BUSINESS CHALLENGEREI embarked on a project to upgrade their legacy ITSM system that handled incidents and changes for IT and some areas of human resources and facilities. However, they quickly realized this highly-customized, decade-old system was too difficult and costly to upgrade. A new approach was needed that moved REI to the cloud. They also recognized an opportunity for improvement in day-to-day work processes and requests that flowed through IT.

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WHAT REI BUILT

HR Service CenterThis app handles all the requests that come from employees regarding HR issues and questions through utilization of a service catalog and REI-branded self-service portal.

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H&R Block Canada Streamlines Operations and Enhances Customer Service

ABOUT H&R BLOCK CANADAIn 1964, H&R Block opened the doors to its first franchised operation in Canada. H&R Block continued to expand and has become Canada's leading tax preparation firm. From fast and accurate tax preparation services to accounting support, H&R Block’s innovative solutions and services help keep more money in the pockets of Canadians.

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— Darrel Popowich – Vice President of Information Technology

With ServiceNow, we’ve transformed how

we engage with customers. We’ve done

all of this with just 1.5 full-time technical

resources—our business analysts now work

directly with our internal business partners

to create solutions.

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OTHER APPS BUILT ON SERVICENOWFont Line Support | Client Scorecard | Field Operations Dashboard

PLATFORM USAGE

Tasks CMDB Knowledge Base

Workflow Mobile

H&R BLOCK’S APPROACH TO DIGITAL TRANSFORMATIONH&R Block turned to ServiceNow to manage this process. They have created FORD, or the Field Office Readiness Dashboard, that tracks 22 milestones for each office being opened. Field staff can update their milestone status directly from their mobile devices, creating an instantaneous view of which stores need help. All of H&R Block’s opening and closing procedures are stored in the ServiceNow knowledge base, giving each location a documented, repeatable process to follow. As a result, an unprecedented 97% of stores opened on time the first year H&R Block used the dashboard.

H&R Block has already begun several other ServiceNow initiatives. For instance, its ServiceNow STARS dashboard tracks the status of critical services that support field operations. The company is building additional workflows to automate store opening and closing processes and using ServiceNow Discovery to automatically verify that IT equipment has been installed correctly in each store. H&R Block is also using ServiceNow to track store inventories and procure supplies. In addition, HR, finance, and some other departments are actively looking into the potential of extending their use of ServiceNow.

BUSINESS CHALLENGERamping up for the tax season is one of H&R Block’s biggest challenges. Starting in January, they open more than 800 stores and kiosks across Canada. Logistics are daunting, with more than 23,000 tasks to complete in just three weeks. At the end of April, all of these locations have to be shut down, which generates another 64,000 tasks. Often, individual stores encounter issues leading to delayed openings and closings. This creates a direct impact on H&R Block’s clients and on the company’s bottom line—some stores opened as late as March.

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WHAT H&R BLOCK BUILT

FORD (Field Office Readiness Dashboard)

FORD is a mobile-friendly app that tracks milestones for the timely opening and closing of seasonal stores during tax season.

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Latham & Watkins Drives Enterprise Service Management for Growth, Effectiveness, Globalization, and a Changing Workforce

ABOUT LATHAM & WATKINS LLPLatham & Watkins LLP is one of the global elite law firms, widely admired for being at the vanguard of the legal practice, client service, and innovation. The firm offers unrivaled legal resources and strategic commercial thinking to provide clients with innovative solutions to complex business and legal matters.

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— Bror Andriga – Senior Manager, Enterprise Technology, Support Services

ServiceNow is really a platform to create

the application you want.

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OTHER APPS BUILT ON SERVICENOWFinancial Information Center | Global Document Services | Facilities

LATHAM’S APPROACH TO DIGITAL TRANSFORMATIONThe Firm Associate Support Team (FAST) Program was launched in the fall of 2013 and has become integral to Latham’s junior associate onboarding efforts. Global HR worked with IT to create a ServiceNow application that changed the way secretarial services were allocated. The application enables attorneys to put support requests directly into ServiceNow through emails that are automatically converted into service requests. ServiceNow then matches the request with a secretary with the appropriate skill level and availability who then fulfills the request.

Latham was able to increase the secretary-to-lawyer ratio by more than three times the firm’s average through the FAST Program. This has paved the way for a relatively small number of secretaries to support a large lawyer population. In addition, secretarial resources can be effectively managed and used more often. The application works across the globe—at any of the 32 offices worldwide. That means late-night requests from one region can be fulfilled by someone working regular business hours in another part of the world.

BUSINESS CHALLENGEWith expansion into new markets, the firm’s business and personnel is increasingly decentralized and spread out, complicating the need for corporate controls and consistency of service with the ability to accommodate specific local needs. Latham set a goal to provide secretarial service to all first-year attorneys regardless of where they’re located. Recognizing that the model of having a secretary right outside the door of each attorney’s office was extremely limited, the firm set out to create a new model.

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WHAT LATHAM & WATKINS BUILT

Administrative Support Work Order This app allows attorneys to submit support requests directly via emails that ServiceNow automatically converts into service requests or requests made through the self-service portal.

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PLATFORM USAGE

Service Portal

WorkflowCMDB Knowledge Base

Service Catalog

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Desjardins Modernizes over 3,500 Departmental Apps Down to Several Hundred on the Now Platform

ABOUT DESJARDINSFounded in 1900, Desjardins Group is the largest cooperative financial group in Canada with approximately $250 billion in total assets. The company offers its seven million personnel and business members and clients a comprehensive range of financial services, including bank accounts, loans, credit cards, brokerage, insurance, and payroll management services.

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— Jean-Pierre Thibert – RADev Center & Shared Services Director

With its cloud-based application

platform, ServiceNow made it very

easy for us to modernize and

consolidate our legacy enterprise

non-mission critical applications.

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HUNDREDS OF APPS BUILT ON SERVICENOW

DESJARDINS APPROACH TO DIGITAL TRANSFORMATIONDesjardins decided it needed to migrate to a modern application platform. It also saw an opportunity to reduce thousands of its similar legacy applications that weren’t mission critical to a few hundred shared applications they could use across the entire business. At the same time, Desjardins evaluated several leading application platforms and chose ServiceNow. According to Jean-Pierre Thibert, “We needed a rapid application development platform so we could consolidate and migrate our applications quickly. We also wanted the platform to run in the cloud, so we could eliminate high hardware and platform maintenance costs. ServiceNow was the clear winner.”

Desjardins has already migrated more than 30 legacy non mission-critical applications to ServiceNow, and expects to migrate another 50 within the next nine months. Already, Desjardins is using ServiceNow to determine commissions, log sales representatives’ car mileage, and even collect charitable donations for the Desjardins Foundation. The remaining applications will be migrated over the following year, leaving Desjardins with a few hundred streamlined, centralized applications—rather than struggling with thousands of distributed applications and databases.

BUSINESS CHALLENGEDue to its size and diversity of services, Desjardins needs a large number of custom applications to keep its business running smoothly. Many of these applications support specific departments or are used to provide services from one department to another. As a result, Desjardins had more than 3,500 individual applications running on legacy platforms like Lotus Notes and Microsoft Access.

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WHAT DESJARDIN’S BUILT

Legacy Modernization on ServiceNow Consolidated and centralized 3500+ departmental applications down to several hundred shared applications built on the Now Platform.

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PLATFORM USAGE

Service Portal

Integration WorkflowCMDB Service Catalog

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Stone Brewing Cuts Downtime on Brewery Equipment by Half Using Planned Maintenance

ABOUT STONE BREWINGFounded by Greg Koch and Steve Wagner, Stone Brewing has come a long way since opening in San Diego, California in 1996. Stone Brewing is the tenth largest craft brewer in the U.S., and with their breweries in Richmond, Virginia, and Berlin, Germany, they join artisanal brewers across the world in the quest to show the public that there are more and better choices beyond the world of industrial beer.

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— Brian Andrews – Vice President of IT

The biggest win for us with ServiceNow

was cutting brewery equipment

downtime by a half.

OTHER APPS BUILT ON SERVICENOWFacilities Requests | Safety Incident Tracking and Hazards | IT Service Management

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STONE BREWING’S APPROACH TO DIGITAL TRANSFORMATIONThe challenges facing Stone Brewing lead Brian Andrews to pick ServiceNow as the company’s cloud platform so it could automate multiple parts of the business, including facilities in various locations. The goal was to run as many applications as possible in the ServiceNow cloud. The first area of focus was brewery operations maintenance because brewing had to become a 24/7 operation just to keep up with demand—and to keep their fans happy.

By building a custom brewery operations maintenance application on ServiceNow, Stone Brewing cut its downtime on brewery equipment by half using planned maintenance. Now, half of the work orders being completed are planned and preventative in nature, causing a 71% reduction in unplanned maintenance. Stone Brewing is now more on top of things, more proactive, and the brewery equipment is running longer.

BUSINESS CHALLENGEStone Brewing was experiencing rapid growth and expansion, including a new brewing facility in Richmond, Virginia and a bistro in Berlin. To scale the business, Stone Brewing needed to become more efficient, eliminate its manual processes, and double its beer production. This lead Brian Andrews, VP of IT, to realize that many IT systems in the company needed to be updated. Some groups didn’t even have systems and were relying on Excel and email. After talking to the divisions across Stone Brewing, Andrews realized they all had common pains and requirements stemming from maintenance requests, workflows, manual processes, reporting, and analytics.

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WHAT STONE BREWING BUILT

Brewery Operations MaintenanceThe Brewery Operations Maintenance application is Stone Brewing’s most critical business application. It tracks the company’s brewery equipment and its required planned maintenance in order to avoid downtime.

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PLATFORM USAGE

Integration WorkflowCMDBTasks Mobile

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Building a City on Automation – Enterprise Service Management at CERN

ABOUT CERNCERN, the European Organization for Nuclear Research, operates the largest particle physics laboratory in the world. Established in 1954, the organization is based in a northwest suburb of Geneva on the Franco-Swiss border and has 22 member states. It is the home of the Large Hadron Collider—the world’s largest particle accelerator. CERN is also the birthplace of the World Wide Web.

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— Reinoud Martens – Service Manager and Planning Officer

“ServiceNow is the best solution because

it works so well. It’s flexible enough to

support our very large service catalog. Our

staff needs guidance to send requests to

the right support teams and the service

catalog is key. It’s the inventory of all

services that are available to our users.

OTHER APPS BUILT ON SERVICENOWCivil Engineering Services | Facilities Management Services | HR Services | Fire Protection Services | Waste Management Services | Library & Archive Services | Housing & Hotel Services | Finance & Purchasing Services | Registration, Access & Safety Services

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CERN’S APPROACH TO DIGITAL TRANSFORMATIONReinoud Martens realized that ServiceNow was best suited to handle the multitude of service requests at CERN. He set out clear goals for service management. First, CERN needed to simplify the user experience by providing a single point of contact and a single catalog of business services. Secondly, the company needed to increase its efficiency and effectiveness by automating processes and building a framework to support continuous improvement. And lastly, CERN needed improved monitoring and dashboards that would allow increased control for management.

Built on the Now Platform, the CERN Service Portal went live in 2011 and continues to be the one-stop access point to CERN services. Making services easy to use for the citizens of CERN continues to be the focus for Marten’s general services team. The managers have also benefited by getting visibility that they didn’t have previously, allowing them to become more proactive because they can now see workload trends and anticipate problems before they arise.

BUSINESS CHALLENGEHow do you build a city on service automation? That’s basically what Reinoud Martens set out to accomplish when he became CERN’s manager of general services. He knew that good service management was key to CERN’s mission of achieving good scientific results. Service management was no longer just for IT anymore. Martens set out to automate all service requests at CERN that relied on manual processes involving paper, including things like recruiting, HR requests such as asking for leave, and facilities requests like painting an office or repairing a door.

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WHAT CERN BUILT

CERN Service Portal The CERN Service Portal handles all the company’s service requests through a single portal with easy access to all services, easy search, catalog browsing, and access to the knowledge base.

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PLATFORM USAGE

Integration WorkflowCMDBService Portal

Service Catalog

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Swiss Re Uses ServiceNow to Drive IT Transparency and Integration

ABOUT SWISS REThe Swiss Re Group is a leading wholesale provider of reinsurance, insurance, and other insurance-based forms of risk transfer. Dealing direct and working through brokers, its global client base consists of insurance companies, mid-sized to large corporations and public sector clients. Founded in Zurich, Switzerland in 1863, Swiss Re serves clients through a network of over 70 offices in 21 countries.

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— Ashish Agarwal – Director, Head of IT Application Product Management

At Swiss Re, ServiceNow is a strategic

platform for IT on which several core ITSM

processes, applications, and interfaces

are tightly integrated. It is one of the most

heavily used applications in the Swiss Re

application landscape.

OTHER APPS BUILT ON SERVICENOWHR Onboarding | Enterprise Communications | Facilities Ticketing

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SWISS RE’S APPROACH TO DIGITAL TRANSFORMATIONSwiss Re replaced 20 service management tools with the Now Platform to provide a single system of record for the company’s worldwide IT business. A combination of home-grown applications and third-party tools—each with its own management interface and data store—were replaced.

Swiss Re decided to create a consumer-like experience via a centralized portal. Today, 13,000 Swiss Re employees have access to over 30,000 items in a centralized portal built with the ServiceNow Service Catalog application, giving them a simple, consumerized way of making requests, conducting changes, or getting help and information. The portal manages more than 1,300 service requests per day. Using ServiceNow, IT can offer self-service, password resets, loaner computers, and many other user-initiated services that can be fulfilled through automated processes.

BUSINESS CHALLENGELike most global enterprises, Swiss Re had accumulated many different IT tools, and independently managing them was a difficult task. Moreover, the tools created silos within IT, preventing consistent processes and a clear view of what was going on within the organization. There was no accurate reporting on service delivery performance or data capture. The environment was overly complex and even small changes were time consuming and difficult. With these challenges, Swiss Re wanted to consolidate IT systems to streamline operations and have one place for information about the work of IT.

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WHAT SWISS RE BUILT

ContactOne Service Portal The ContactOne Service Portal is the single destination and unifying element across Swiss Re’s group operations and handles corporate real estate, facilities, HR, and IT service requests from any employee globally.

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PLATFORM USAGE

Integration WorkflowCMDBService Portal

Service Catalog

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Cars.com Tasks Now Platform for Speeding Business Processes

ABOUT CARS.COMCars.com is an online destination for car shoppers that offers information from experts and consumers to help buyers formulate opinions on what car to buy, where to buy, and how much to pay. Launched in 1998, it’s the second largest automotive classified site.

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— April Carter – IT Operations Manager

Besides the impressive results in

productivity, responsiveness, efficiency,

and effectiveness, Cars.com has seen

other significant impacts due to its

use of ServiceNow.

OTHER APPS BUILT ON SERVICENOWEmployee Onboarding | IT Operations Turnover | Drive Academy Library System

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CARS.COM’S APPROACH TO DIGITAL TRANSFORMATIONUsing ServiceNow as a single system of record, Cars.com was able to solve the common issue of using a variety of separate tools and data sets. Cars.com selected ServiceNow as its single system of record for IT in order to achieve their larger vision to automate work processes across other parts of the organization.

Soon after implementation, the team created several custom applications using the Now Platform to automate request management and fulfillment in its operations center, PMO, HR, and recruiting. Next, the IT team extended the use of ServiceNow to manage the work for the facilities department. All incidents and requests for facilities are tracked through ServiceNow. The facilities team can respond to new requests using their mobile phones while they’re already out handling other, physical building concerns. The two facilities engineers are now resolving, on average, over 100 tickets per month. Prior to ServiceNow, they were resolving around 40 per month.

BUSINESS CHALLENGELike many enterprises, Cars.com was using centrally stored spreadsheets to manage various business processes. While the spreadsheets were a capable tool for personal work, they were cumbersome when the work required group involvement. And, once they’re loaded with information, finding what you need becomes increasingly difficult. Though the company was hosting its data in centralized repositories like SharePoint, version control quickly became an issue, and without an automated workflow, it was difficult to ensure that information and requests were getting to the right people at the right time. Cars.com saw a great opportunity to change the way work gets done, not only inside IT but also for various departments.

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WHAT CARS.COM BUILT

Facilities Service AutomationThis app manages all incidents and requests for the facilities department and allows facilities engineers to respond to service requests using their mobile device.

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PLATFORM USAGE

Integration WorkflowCMDBService Portal

Service Catalog

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C.H. Robinson Moves Beyond IT Management to Logistics Transformation

ABOUT C.H. ROBINSONC.H. Robinson is one of the world’s largest third-party logistics providers, with more than 10,500 employees and gross revenues of more than $11 billion. The company provides freight transportation and logistics, outsource solutions, produce sourcing, and information services. Their worldwide offices in North America, South America, Europe, Asia, and Australia serve more than 42,000 customers.

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— Stacey Fournier-Thibodaux – General Manager, Global Service Management

Our solutions engineers recognize that

ServiceNow is more than an IT platform. It

was easy to put our stuff into the system

that they could dig in and play with it

more than might see on a system that’s

harder to configure.

OTHER APPS BUILT ON SERVICENOWHR Benefits Enrollment

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C.H. ROBINSON’S APPROACH TO DIGITAL TRANSFORMATIONFour years after the initial implementation, C.H. Robinson built myQ, a workload management system based on the Now Platform that replaces multiple email threads and spreadsheets and allows users to be more effective and efficient. As a result, business users can quantify and report on their work, and the company can make better decisions based on better information.

Companywide, these processes have moved into myQ for about 25 non-IT teams. Says Fournier-Thibodaux, “Our non-IT users—the ones in the branches who are making the money—need to be able find everything, from the knowledge base to shared service groups that pop up around the company who are here to help but are hard to find. By using myQ to help these shared resources become more accessible by our branches, we can make the lives of the people making the money easier. Our job is to help them find who and what they need more efficiently.

BUSINESS CHALLENGEInitially, C.H. Robinson planned to consolidate a variety of IT tools that covered service request, incident, problem, change, and knowledge management by switching to ServiceNow as a single system of record for IT. But the company’s solutions engineers and process analysts saw that ServiceNow allowed development well beyond basic IT management.

C.H. Robinson’s 450 IT staff spend much of their time talking to business people outside IT and developing custom applications according to branch office needs. Of the entrepreneurs she works with outside IT, Stacey Fournier-Thibodaux, general manager of global service management, says, “I want to help them implement their ideas, streamline their work, become more efficient and help the company make more money.”

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WHAT C.H. ROBINSON BUILT

myQThe myQ business service management app manages all incidents and requests for the facilities department and allows facilities engineers to respond to service requests via their mobile device.

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PLATFORM USAGE

Integration WorkflowCMDBService Portal

Service Catalog

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MobiChord Delivers Telecom Service Management Powered by ServiceNow

ABOUT MOBICHORDBased in Salt Lake City, UT, MobiChord offers comprehensive software and services to help companies effectively manage telecom assets, expenses, and services. MobiChord’s revolutionary Telecom Service Management solution, powered by ServiceNow, brings the service revolution to telecommunications.

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—Herbert Uhl – CEO and Co-Founder

The powerful Now Platform allows

us to create an amazing user experience

and returns that are simply unachievable

with previous telecom expense

management solutions.

OTHER APPS BUILT ON SERVICENOWWired Line Management | Telecom Asset Management | Internet of Things (IoT) Asset Management

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MOBICHORD’S APPROACH TO DIGITAL TRANSFORMATIONMobiChord’s approach was to change the way mobility is managed by creating a real-time solution to proactively manage its wireless assets, expenses, and services. Now, the company’s enterprise mobility management solution consoles and carrier business portals are aggregated into a single system of record on ServiceNow.

Manual processes were automated using customizable workflows and business rules. MobiChord’s clients can request carrier changes, like adding or removing a feature, and those requests are fulfilled directly from ServiceNow. Real-time notifications that inform users of high usage or a change in roaming status help protect MobiChord’s clients from unexpected overages and roaming charges. MobiChord has centralized, simplified, and automated mobility management so its clients have complete control of their wireless assets, expenses, and services. As a result, MobiChord helps organizations save vast amounts of time and saves them from overpaying their wireless carriers.

BUSINESS CHALLENGEMobiChord’s goal was to simplify mobility management for organizations and enterprises, which is complex, time consuming, and costly. Digitizing the business also looked daunting because it would require MobiChord to manage its wireless assets, expenses, and services across multiple consoles that included IT systems, wireless carrier portals, spreadsheets, ERP systems, and enterprise mobility management solutions. While carrier costs skyrocket and are continually hard to predict, manual processes can’t keep up with demand.

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WHAT MOBICHORD BUILT

Telecom Service ManagementMobiChord’s app provides a holistic, real-time mobility management solution for wireless assets, expenses, and services.

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PLATFORM USAGE

Integration WorkflowCMDBService Portal

Service Catalog

Available in the ServiceNow Store

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Nuvolo Transforms Enterprise Asset Management

ABOUT NUVOLONuvolo is a leader in cloud based enterprise asset management (EAM) software. They are an organization defined by innovation, product excellence, and customer and partner satisfaction. Their global headquarters is in Jersey City, NJ with offices throughout North America, India, and Europe.

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—Tom Stanford – CEO of Nuvolo

We use the Now Platform to deliver

near real-time innovation and usability

to our customers in ways that were

previously unachievable with

enterprise software applications.

OTHER APPS BUILT ON SERVICENOWClinical Asset Management | Lab Assert Management | Facilities Asset Management | Manufacturing Asset Management

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NUVOLO’S APPROACH TO DIGITAL TRANSFORMATIONBy innovating on the Now Platform, Nuvolo was able to revolutionize enterprise asset management. Their innovation portfolio includes healthcare, life sciences, manufacturing, and facilities asset management solutions for the enterprise.

Nuvolo's suite of applications helps organizations solve business problems with various capabilities aligned to enterprise asset management and the management of the “built environment.” Their unique architecture facilitates transparency across verticals while allowing for business process differentiation for each vertical.

Customers can manage all of their clinical, lab, and facilities assets in one enterprise asset management platform that provides specific capabilities for each vertical, and easily replace legacy EAM or computerized maintenance management system solutions for Nuvolo’s cloud solution.

BUSINESS CHALLENGENuvolo’s goal was to achieve a major breakthrough in cloud development by building their enterprise asset management suite on the Now Platform. This meant redefining enterprise standards for time-to-value and cloud software innovation. Nuvolo partnered with ServiceNow to deliver on the promise of a flexible, enterprise cloud platform that easily adapts to the needs of their customers.

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WHAT NUVOLO BUILT

Enterprise Asset ManagementNuvolo’s solution suite delivers modern life-cycle management of enterprise assets.

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PLATFORM USAGE

Integration WorkflowCMDBService Portal

Service Catalog

Available in the ServiceNow Store

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