building constituent portals - get your hardhat ready! presented by: debbie feldman, sara rodgers,...
TRANSCRIPT
Building Constituent Portals - Get Your Hardhat Ready!
Presented by:
Debbie Feldman, Sara Rodgers, Sherri Yerk-Zwickl
Lehigh Overview
• Founded in 1865
• 4600 undergraduates, 2000 graduate students, 600 Faculty, 1100 Staff
• 4 Colleges (Arts & Sciences, Engineering, Business, Education)
• Research Intensive University
• January 2003 - SunGard Luminis Portal live
Lehigh Library & Technology Services
Colleges andAdministrativeDepartments
Instr.Tech. Consultant
Computing Consultant
Librarian
Help Desk
EnterpriseSystems
Library TeamIT Team
CC Team
Systems & Networking
Admitted Student - Next Steps
• Solicit feedback
• Review and revise
• Future enhancements– International channel– Virtual faculty and staff ambassadors– Special programs
First Year Student Portal
• Initiated in Summer, 2003
• Replaced July on-campus sessions
• Available when deposit is paid (typically early May)
• Provides critical information & preparatory tasks
• Development team
FYS Features
• Access to email, targeted announcements
• Housing application
• Course Request process
• Calculus Readiness Assessment
• Language survey (among others!)
• Health information forms
• e-versions of mailings, FAQ’s
• College Curriculum/Program info
• Orientation info
FYS Future
• What’s Next?– Dedicated Orientation tab (evoLUtion:2)– Stay with FY students until December
– Create video tutorials
– Add more functionality
Alumni
• Graduates stay connected
• Access to alumni resources & services
• Network – career, relationships
• Maintain Lehigh identity
• Keep email account
• Extend recognition of Lehigh
Process
• Alumni Focus Group– Introduce Campus Portal– Survey
• Mock up – Channel content pulled from existing sources– Presented to Alumni Board
• Test accounts to select alumni• Gradual roll out
– Graduates– Active Alumni
Coming soon…
• Online community – iModules online directory
• MyLibrary for Alumni – 2 popular ProQuest databases
Challenges
• Communication (internal and external)
• Effectiveness
• Coordination
• Timing
• Support
• Content decisions
• Technical Issues
Benefits
• Increased connection with constituents
• Convenience
• Save time, $$$
• Increased communication across university
Conclusion
"There are things known and things unknown and in between are the doors."
~Jim Morrison~
Our Advice…
•Communication
•Timing
Thank You!
Debbie Feldman [email protected]
Sara Rodgers [email protected]
Sherri Yerk-Zwickl [email protected]