building habits as a team - cindy alvarez, 2016 habit summit

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Building Habits as a Team Alvarez of UX, Yammer (a Microsoft company) Lean Customer Development

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Page 1: Building Habits as a Team - Cindy Alvarez, 2016 Habit Summit

Building Habits as a Team

Cindy Alvarez Director of UX, Yammer (a Microsoft company)

Author, Lean Customer Development

Page 2: Building Habits as a Team - Cindy Alvarez, 2016 Habit Summit

This story starts with a frustrated intern…

Page 3: Building Habits as a Team - Cindy Alvarez, 2016 Habit Summit

Teams flaked out at a rate never seen in individuals.

Page 4: Building Habits as a Team - Cindy Alvarez, 2016 Habit Summit

What’s weird about teams?

Page 5: Building Habits as a Team - Cindy Alvarez, 2016 Habit Summit

&

Page 6: Building Habits as a Team - Cindy Alvarez, 2016 Habit Summit

Teams are pessimistic

Page 7: Building Habits as a Team - Cindy Alvarez, 2016 Habit Summit

Teams are pessimistic

•  Supportive bias •  Negativity bias •  Hindsight bias

Page 8: Building Habits as a Team - Cindy Alvarez, 2016 Habit Summit

Teams (over-)value consensus

Page 9: Building Habits as a Team - Cindy Alvarez, 2016 Habit Summit

Teams (over-)value consensus

•  Bandwagon effect •  Bystander effect

Page 10: Building Habits as a Team - Cindy Alvarez, 2016 Habit Summit

Teams are norms

Page 11: Building Habits as a Team - Cindy Alvarez, 2016 Habit Summit

Teams are norms •  Proscriptive norms •  Prescriptive norms •  Fundamental attribution error

Page 12: Building Habits as a Team - Cindy Alvarez, 2016 Habit Summit

What do teams need?

Page 13: Building Habits as a Team - Cindy Alvarez, 2016 Habit Summit

Teams are pessimistic…

Echo Concerns

Page 14: Building Habits as a Team - Cindy Alvarez, 2016 Habit Summit

Teams are pessimistic…

Unique Use Cases

Page 15: Building Habits as a Team - Cindy Alvarez, 2016 Habit Summit

Teams (over-)value consensus…

Limit Time

Page 16: Building Habits as a Team - Cindy Alvarez, 2016 Habit Summit

Teams are norms…

Scaffolding

Page 17: Building Habits as a Team - Cindy Alvarez, 2016 Habit Summit

Teams are norms…

‘Sell’ New Norms

Page 18: Building Habits as a Team - Cindy Alvarez, 2016 Habit Summit

Questions?

@cindyalvarez [email protected]