building smarter organizations effective collaborations (flat army for the library)
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Effective Collaboration: Fostering a collaborative culture Gordon Vala-Webb #smartorg
@dynamicadaptatn
Gordon Vala-Webb
Building smarter organizations
Who is me?
National Director, Innovation and
Information at McMillan LLP
www.DynamicAdaptation.com
Used to be Director of KM:
• PwC Canada
• Gov’t agency
Global lead (design / value) PwC
enterprise social network
15 years in public sector
No profit
Non-profit
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Building smarter organizations
Our agenda
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Our agenda
1. The world has changed
2. The management response
3. Are our organizations sick and dumb?
4. Why?
5. What we can do about it?
6. If we get it right
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Building smarter organizations
The world has changed
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Gordon Vala-Webb
Building smarter organizations
The world has changed . . .
. . . Global hyper-competition
. . . Power shift from West to East
. . . Climate change
. . . Youth unemployment
. . . Public sector fiscal crises
. . . Aging population
. . . Slide 6
Building smarter organizations
There are new demands on our organizations
New world Complex
Discontinuity
Ambiguous
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Old world Stable
Repeatable processes
Authoritative knowledge
Adapted from Kent Greenes, “Knowledge Leadership, KMWorld 2011
Gordon Vala-Webb
Building smarter organizations
Meanwhile, the work has been getting “smarter”
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Source: http://cdn.dupress.com/wp-content/uploads/2012/10/Screen-Shot-2012-10-01-at-9.20.13-PM.png?2b7236
Gordon Vala-Webb
Building smarter organizations
It makes up 41% - and growing, everywhere
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https://www.mckinseyquarterly.com/Preparing_for_a_new_era_of_knowledge_work_3034?srid=520
Building smarter organizations
What is smart?
“An organization's ability to learn, and translate that learning into action rapidly,
is the ultimate competitive advantage" Jack Welch
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Building smarter organizations
The management response
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Building smarter organizations
The typical response so far is Plan “B” - keep on given’r
“Most of what we call management consists of making it difficult for people to get their work done”
Drucker
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Gordon Vala-Webb
Building smarter organizations
. . . rearranging the deck chairs on the Titanic?
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Source: http://commons.wikimedia.org/wiki/File:Stöwer_Titanic.jpg
Building smarter organizations
Are our organizations sick and dumb?
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Gordon Vala-Webb
Building smarter organizations
Most workers are not engaged with their work
70% Of professional American and Canadian workers are
"not engaged" or "actively disengaged“
in their work Source: http://www.gallup.com/poll/165269/worldwide-employees-engaged-work.aspx
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Gordon Vala-Webb
Building smarter organizations
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Sickness absence, presenteeism and labour turnover costs the UK economy yearly
. . . and that takes a toll on them, the companies and the economy
£26bn Source: UK Foresight Project on Mental Capital and Wellbeing
http://www.guardian.co.uk/money/2011/jul/15/happiness-work-why-counts
Building smarter organizations
. . . and our organizations seem to be dumb: comparison Large
organizations
?
?
?
?
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Sheep
Slow
Follow the flock
Not fun
Can’t fly
Building smarter organizations
Why?
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Gordon Vala-Webb
Building smarter organizations
Reason #1: Command-and-control culture
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“In a healthy system, information
flows are unimpeded by clots
of power or the sclerosis of hierarchy.”
Philip Slater, The Chrysalis Effect
Gordon Vala-Webb
Building smarter organizations
Reason #2: Organizational complexity
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Source: http://www.bain.com/publications/articles/the-focused-company.aspx
Gordon Vala-Webb
Building smarter organizations
Reason #3: Email - hyper-siloed, push (spam) communication “where knowledge goes to die”
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Emailed Knowledge
Building smarter organizations
What can we do about it?
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Building smarter organizations
Traditional Collaborative
Power From authority In the team
Info Control Share
Feedback reward / recognition
Annual SMART goals with carrots/sticks
Immediate feedback, personal coaching, intrinsic motivation
Roles Specific / rule-bound
Flexible and evolving
Solutions Provide them Seek them
Do #1: Leadership and culture renewal
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Try it for free: http://www.collaborativeleadership.org/pages/pdfs/CL_self-assessments_lores.pdf
Gordon Vala-Webb
Building smarter organizations
Do #2: Improved sharing technology
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. . . information, ideas and questions become isolated - they only go to the people who received the message . . . trying to have a conversation is really hard . . . it becomes a guessing game when working on a document together (“who made what changes to which version?”) . . . the information disappears over time so that anyone joining the conversation late has a hard time coming up to speed
With social networking . . With emails . . .
Source: http://www.pwc.com.ar/es_AR/ar/publicaciones-por-industria/assets/transforming-collaboration-with-social-tools.pdf
Try it for free: www.slack.com
Gordon Vala-Webb
Building smarter organizations
Do #3: Make things simpler
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Source: Addressing general and administrative (G&A) complexity The next frontier in cost-cutting
Gordon Vala-Webb
Building smarter organizations
Do #4: Make the work visible (kanban)
Slide 26 Try it for free: www.trello.com
Building smarter organizations
If we get it right . . .
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Gordon Vala-Webb
Building smarter organizations
Even the best of the best have far to go
65% Share my info & my ideas openly
49% React to ideas of other people openly
30% Participate openly in developing new
ideas and innovations.
Source: Jane McConnell – Digital Workplace survey 2013
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Gordon Vala-Webb
Building smarter organizations
If we get it wrong . . . extinction!
“It’s not the strongest of the species that survives, nor
the most intelligent, but the one most responsive to
change.”
Charles Darwin
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Thank you . . .
Email: gvalawebb “at” gmail.com
Twitter: @dynamicadaptatn
2014
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This publication has been prepared for general guidance on matters of interest only, and does
not constitute professional advice. You should not act upon the information contained in this
publication without obtaining specific professional advice. No representation or warranty
(express or implied) is given as to the accuracy or completeness of the information contained
in this publication, and, to the extent permitted by law, Gordon Vala-Webb and Dynamic
Adaptation does not accept or assume any liability, responsibility or duty of care for any
consequences of you or anyone else acting, or refraining to act, in reliance on the information
contained in this publication or for any decision based on it.
© 2014 Gordon Vala-Webb. All rights reserved.