building trust 0925 chamber pres
TRANSCRIPT
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Building Trust in Organizations
September 25, 2012
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Building Trust in Organizations
”Trust men and they will be true to you; treat them greatly, and they will show
themselves great.” --Ralph Waldo Emerson
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Who do you Trust?
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Why do you Trust?
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Dollar bill – In God We Trustwhy: Belief
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Creating Trust at times can be hard
But in reality it is really quite BASIC
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The acid test is
Believability
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Authenticity
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Sincerity
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Integrity
”The glue that holds all relationships together –includingthe relationship between the leader and the led is trust,
and trust is based on integrity.”--Brian Tracy
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Competence
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Believability = Authenticity + Sincerity + Integrity + Competence
It’s B=ASIC
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Trust grows & thrives - or dies -in organizations like between individuals.
It’s B=ASIC
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And there are two more things we should consider
Accountability and Risk
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Accountability
Walk the talk!
Align your words with your actions!
Do what you say you are going to do!
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Risk
The amount of perceived risk plays a big role in whether we trust or do not trust
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The Trust Equation
Trust = (Empathy + Credibility)/Risk
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Patrick Lencioni’s “Trust Chain
Trust-Conflict-Clarity-Accountability-Results
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Patrick Lencioni’s “Trust Chain
Trust-Conflict-Clarity-Accountability-Results
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Patrick Lencioni’s “Trust Chain
Trust-Conflict-Clarity-Accountability-Results
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”Trust, but verify.”–Ronald Reagan