built to last team building lessons from the past
TRANSCRIPT
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Built to last!Team building lessons from the past ….
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About me ..
• Teacher in first life – 18 years• ARES Infantry Officer for 12 years (as a teacher)• Started my first consulting business while still teaching• Multiple Business Founder / Owner – 20 years
Netlink CRM 1994 – 1999 Inspection Manager, WebspyNetlink Group 2000 - 2013Living Networks 2007 – 2013 (exit)Netlink Automation 2010 – 2012 (exit)
• STUMPjUMP Ventures 2013 ….
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“The smartest things I ever did …”
1 - “Was to hire people smarter than me.”
2 - “Employ on Character – train for skill.”
3 - “Hire Slow – Fire Fast!”
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“The dumbest things I ever did …”
1. “Too busy to read …. “
The e-Myth – Michael Gerber
The Seven Habits of Highly Effective Leaders – Stephen R Covey
Good to Great – Jim Collins
Mastering The Rockefeller Habits – Verne Harnish
2. Didn’t delegate.
3. Didn’t listen to my mentor!
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Building a Growth (Start up) Team
• $$$$ - How do I get the best people when I have no money?
• Reward - How do I keep them incentivised?• Mix? - How do I know what I really need?• Security? - Can I lock them in?• Where? - is the best place to get them?• Fail - What do I do if I get the wrong person?• Story - What do I tell them as a start up?
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Before you start … what about you?
“Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others.”
– Jack Welch
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Leadership
Leadership: The art of getting someone else to do something you want done because he wants to do it.
Dwight D. Eisenhower
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“Leadership …”
“Lead … or get out of the way!”- Team building doesn’t occur naturally
“It’s lonely at the top …..”- Your doing it wrong!
“The fewer the numbers … the greater the share of the glory …”
- Be Courageous! … but pick the right backers
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Circle of Concern
Know Thyself! … ancient Greek maxim
Circle of Concern Circle of Influence
Circle of Concern
Circle of Influence
Circle of Influence
Don’t Want!
Want!
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Know others …
There are only two types of people in the world:
1. Those that Cause things to happen, and,
2. Those who are the Effect of Cause.
Leaders cause the desired effect in others.
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Use The 7 Leadership Habits …
• Independence / Self-Mastery …. (You)1. Be Proactive2. Put first things first3. Always begin with the end in mind
• Interdependence … (Others)4. Think Win-Win5. Seek first to understand, then to be understood6. Synergise (use the strength of positive teamwork)
• Self Renewal …. (You)7. Sharpen the Saw!
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You lead, they’ll follow …
• "A leader is a dealer in hope." - Napoleon Bonaparte
• "The best leader is the one who has sense enough to pick good men to do what he wants done, and the self-restraint to keep from meddling with them while they do it.”
-Theodore Roosevelt
• "Leadership is action, not position." - Donald H. McGannon
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You first, them later …
Structure?• Co-Founder or Partner?• Sole trader? Partnership? Company?
Before your first hire:
• Vision• Mission• Values
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Lets build the bus! …
Vision, Mission, Culture plus You ….. Drives the bus!
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Team Rule # 1
It’s about YOU first … the driver.
• Get a Mentor!
• Read “The 7 Habits of Highly Effective People.”
• You have to create the driver of the ‘bus’ that will take you from ‘good’ to ‘great’.
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Team Rule # 2
• Find a co-driver for the bus.
• Dream the dream team & share it!
• Fill the seats on the bus with ‘the right stuff’
• Get the right people in the right roles and the business will fly.
• Let the managers manage!
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But I cant afford …
• Money isn't the reward!
• Its about the journey!
• Attitude is everything.
• One great employee makes 3 ordinary ones!
• Creative recruitment v’s outsourcing.
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Make teambuilding a habit
• Be prepared to get it wrong!
• Be prepared for people to leave!
• Be prepared for many hires!
• Top-grade at every opportunity!
• Understand it is a habit! .. Not an event.
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“A” Grade Players needed!
• #1 Challenge - Hiring Great People on any budget
• In turn, the surest way to drive down morale is to hire B or C players who demotivate the A players - so the cost of making a hiring mistake is costly in time, money, and team energy/enthusiasm.
• The only hiring method measured to deliver a 90% success rate is Topgrading.
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Now for the “dream team”
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The Dream
"I don't dream at night, I dream all day; I dream for a living."
Steven Spielberg
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The Dream
• Dream the ultimate team – this is the core!
• Have them share your dream (vision)
• Be prepared to change your dream
• Be prepared to change your core!
• Build “Physic Equity” in your core
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Vision
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“Vision …”
“Work ON the business … not IN it!”- From day one! Plan to leave your business!
Build Systemic Structures! (levels of perspective)
- vision (where you want to be)- mental models (where your ‘core’ needs to be)- systemic structures (what they need to measure)- patterns of behaviour (what shapes the business)- events (what happens every day)
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Mission
When you discover your mission, you will feel its demand. It will fill you with enthusiasm and a burning desire to get to work on it.
- W. Clement Stone
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“Mission …”
Mission Statement Creation• First identify your organization's "winning idea".
• This is the idea or approach that will make your organization stand out from its competitors, and is the reason that customers will come to you and not your competitors.
• Next identify the key measures of your success.
• Combine your winning idea and success measures into a tangible and measurable goal.
• Refine the words until you have a concise and precise statement of your mission, which expresses your ideas, measures and desired result.
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Culture
“The culture is defined by who you recruit, promote and let go”
- Presentation on Slideshare
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“Culture …”
• Your core values sets your culture.
• Your culture is a reflection of your core values to others
• Employ on the ability to contribute to your core values
• Use the 3 T’s to maintain values. Train, transfer, terminate.
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Integrity
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“Integrity …”
• Create your core values early!
• Not the cr#p on motivation posters!
• Employ only on your values
• Fire on lack of adherence to values
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Instinct
• The One thing you can rely on …
Your Gut!
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“Instinct …”
• If in doubt …. Hire slowly, fire quickly
• Seek first to understand, then to be understood. (Covey)
• Have some healthy skepticism.
• Find genuine references.
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Trust
• The One thing you can’t rely on …
Trust!
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“Trust …”
• Trust no-one…. (at first)
• Earn trust, don’t demand it.
• With respect comes trust.
• With trust comes belief … in you.
• Loyalty comes from belief in your vision.
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Passion
Passion is energy. Feel the power that comes from focusing on what excites you.
Oprah Winfrey
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“Passion …”
• No passion? …. no place here!
• Passion = Energy!.
• Passion drives everything! … everybody sells and is energised.
• Passion gives you something to get out of bed for every day!.
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Luck
I believe in luck. The harder I work, the luckier I get!
Sam Shoen
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“Luck …”
• Hope is not a strategy!
• Luck is the crosshairs of “Chance” and “Opportunity”
• You invest wisely, you get lucky.
• You don’t get lucky sitting at your desk.
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Failure
Success is not final, failure is not fatal: it is the courage to continue that counts.
Winston Churchill
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“Failure…”
• In order to succeed, your desire for success should be greater than your fear of failure.
• I don't know the key to success, but the key to failure is trying to please everybody.
• Failure is simply the opportunity to begin again, this time more intelligently.
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Key Lessons
• Habits guide you when you are on your own – make teambuilding a habit.
• Plan your journey before you start.• Understand your exit strategy!Then, • Build your dream team (the bus)• Get the right people on board & the rest
looks after itself
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Key Lessons
• Look after your managers! (Core)• Use your network to reference check!• The ‘80/20 rule’ rules!• NEVER hire because you feel sorry!• Top grade – build a ‘fight to keep’ team• Let go early!• The only thing you bring forward from
the past …. Is the lesson!
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Get Going! …
Where Magic Happens!
You
Your comfort zone
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“and finally …”
“The day you lean back in your big leather chair happy with yourself …..
….. That’s the day your going broke!”
Brendan Davies, Principal WSHS - 1993