bureau veritas consumer products services june 2008 session 1: 10th june session 2: 11th june...

Bureau Veritas Consumer Products Services

June 2008

Session 1: 10th JuneSession 2: 11th JuneSession 3: 12th June

2Bureau Veritas Consumer Products Services - June 2008

TODAY’S TOPICS

► Services Provided Factory Audit (Technical Audit)

Social Compliance Audit (COC)

C-TPAT Security Assessment

► Audit Reporting Program Features

Checklist Overview

Factory Improvement

► General Booking Flow Booking method

Booking form submit

Workflow between 3 parties

► Q&A

► Introduction

INTRODUCTION


Bureau Veritas at a Glance

► Created in 1828

► A global leader in conformity assessment services in the areas of quality, health and safety, environment and social responsibility (QHSE)

2007 revenue: €2.07bn

2007 adjusted operating profit: €312m

More than 850 offices in 140 countries

► Over 33,000 skilled employees

► Eight global businesses providing a complete set of services

Inspection, testing, audit, certification, risk management, outsourcing, consulting and training services

► Servicing 300,000 customers across a wide range of end markets

Marine 12%

Inspection & In-Service

Verification

13%

Certification

12%

HSE

10%

Industry

14%

Government Services and

International Trade 7%

Consumer Products

13%

Construction

19%

Asia Pacific & Middle East

24%

Europe

23%

Americas

16%

France

32%

Africa 5%

Broad Geographical Presence

Eight Global Businesses


Extensive Geographic Footprint

Global network comprising more than 850 locations across 140 countriesGlobal network comprising more than 850 locations across 140 countries

Asia & Middle East

190 offices, including 58 laboratories

10,500 staff

France


7,200 staff

Americas


5,700 staff

Europe (excl. France)


8,600 staff

Africa


1,000 staff


CONSUMER PRODUCTS SERVICES DIVISION

World-leading concept-to-consumer quality assurance and compliance services provider committed to meeting your need for quality, speed-to-market, profitability and brand protection throughout your supply chain

Services for a wide range of consumer products:

• Testing and evaluations for quality, safety and regulatory compliance

• Product quality inspections, factory and social audits

Locations in 40 countries with over 7,000 employees with over 30 years experience in the consumer products industry


BVCPS GLOBAL NETWORK

United Kingdom(3 labs)

France

Poland

Turkey Japan

Taiwan

Philippines

Sri Lanka

India

Bangladesh

Singapore & Malaysia

Indonesia

Thailand

Korea

Spain

USA

Canada

Brazil

Guatemala

Mexico

Egypt

Madagascar

Mauritius

South Africa

Portugal

Germany

Romania

Ukraine

Italy

Pakistan

Vietnam

Cambodia

ChinaGuangzhouHangzhouHong Kong

NanjingNingboPanyu

ShanghaiShenzhenWenzhouQingdaoXiamen

MoroccoIsrael

Panama

Honduras

Inspection Office Laboratory/Inspection OfficeSales and Program Office

China

Argentina

Saudi Arabia

• 40 Countries• More than 7,000 staff• 75 locations


BVCPS GREATER CHINA NETWORK

Japan (2)

Taiwan (2)

Philippines

Sri Lanka

India (5)

Bangladesh

Singapore

Indonesia

Thailand

Korea (2)

Vietnam (2)

Cambodia

China

Bangalore

Hyderabad

Noida

Gurgaon

Tirupur

Pakistan

Shanghai (5)

Shenzhen (2)Hong

Kong (2)

Qingdao

Nanjing

Guangzhou

Dongguan

PanyuXiamen Wenzhou

Ningbo

Hangzhou

Inspection Office Laboratory/Inspection OfficeSales and Program Office


• Retailers

• Manufacturers

• Vendors

• Licensee/licensor

• Brands

• Importers

• Distributors

• Buying offices/agents

OUR CLIENTS


OUR CLIENTS

►BVCPS is THE Global Leaderin providing QA Services to the retail industry

47 of the Top 50 Retailers in

North America*

39 of the Top 50 Global Retailers*

41 of the Top 50 Brands**

• Source: National Retail Federation (NRF) 2007 Top 100 Retailers and Top 100 Global Retailers** Source: American Apparel & Footwear Association 2007 Top 50 Brands


OUR CORE SERVICES: QA HELPING THROUGHOUT THE SUPPLY CHAIN

• Risk Assessments

• Design Evaluations

• Identification of Regulations & Standards

• Quality Assurance Program Development

• Technical Training

• Specification Development

• Factory Audits

• Social Accountability Audits

• Incoming Quality Control Inspections

• Pre-Production Testing of Materials

Sourcing/Material

Verify Readiness for Production

• In-Production, During & Final Random Inspections

• Test For:

--Regulatory Compliance

--Performance

--Construction

--Packaging

--Specialized Product Requirements

Manufacturing

Assure Product Meets

Specifications

• Compliance Testing

• Comparison Testing

• Product Line Review

• On-Going Technical Training

Wholesale/Retail

• Consumer Return Evaluations

• Consumer Focus Groups

• Sensory Panels

• Failure Analysis

• Recall Support

Consumer

Assess Consumer

Receptivity & Next Steps

Concept/Design

Develop Product, Manage Risk and Reduce Time to

Market

Benchmark Product Success

& Confirm Ongoing

Compliance


CURRENT QA SERVICE OFFERINGS

► Testing & Consulting Toys, Premiums & Juvenile Products

Textiles

Health, Beauty, Household Products

Food

Hardlines

Electrical

Heavy Metals

Household Appliances & Goods

► Auditing Sanitation Audit

Factory Audit

Production Capacity Audit

Quality System Audit

Code of Conduct

► Quality Assurance Evaluation Product Development

Specification Development

Vendor Selection

Factory Assessment

In Process QA/QC

Engineering On-Site Services

Training

Risk Analysis Hazard Reduction

► Inspections Sample Collections

Loading/Unloading Supervision

Preproduction/Initial/DuPro

Final Random Inspections

100% Inspections (Sorting)

Production Status Monitoring

Damage Surveying

SERVICES PROVIDED – FACTORY AUDIT


SCOPE:

► A standardized on site audit checklist of a facility's Quality Management System, and practices against safety & legality requirement defined by BV:

1. Quality Management Standard (QMS)

2. Good Manufacturing Practice (GMP)

3. Product Control

4. Process Control

FACTORY AUDIT


Features: ► An Industrial - oriented system for different manufacturing types which

can present the audit result in a simple and analytical approach for manufacturers to initialize the corrective and preventative action plan as a continuous improvement.

1. Quality Assurance Approach

2. Complement other Quality Management Systems e.g. ISO9001, GSCP, HACCP

3. Customer confident

4. Our knowledge of relevant in various industries – Qualified local auditors with different industrial background

5. Ability to assist clients with “Program Development” & “Set-up”

6. Demonstrate due-diligence in the event of being challenged

FACTORY AUDIT

SERVICES PROVIDED – SOCIAL COMPLIANCE AUDIT


SCOPE:

► A systematic on site audit of a facility's Social & Ethical Management System and practices against regulations & standards defined by BV and/or the client covering:

SOCIAL COMPLIANCE AUDIT

1. Child Labour

2. Forced Labour

3. Health & Safety

4. Freedom of Association & Collective Bargaining

5. Non-discrimination

6. Disciplinary Practices

7. Harassment or Abuse

8. Compensation & Benefits

9. Hours of Work

10. Environmental Practices

11. Home working

12. Management systems, monitoring & documentation

13. Legal Right to Work


1. Proven ability to manage programs for retailers & brands.

2. Our knowledge of relevant labor laws – Qualified local auditors

3. Ability to assist clients with “Program Development” & “Set-up”

4. By Using BV you can have confidence in that you can:

• Protect brand image & accountability.

• Demonstrate due-diligence in the event of being challenged

• Demonstrate Social compliance to stakeholders

• Doing the right thing for society, consumers, employees & shareholders

Features:

SOCIAL COMPLIANCE AUDIT

SERVICES PROVIDED – C-TPAT SECURITY ASSESSMENT


SCOPS: Physical Security

Physical Access control

Container Security

Procedural Security

Personnel Security

Information Technology security

Security Training & Threat Awareness

C-TPAT SECURITY ASSESSMENT


BENEFITS

► Allows importers to demonstrate compliance with C-TPAT Guidelines

► Fast lane cargo processing into US

► Risk mitigation against unexpected security risk & delays

► Brand Protection - A secure supply chain

► Competitive advantage

Shortening “time to market”

Minimise supply delays & Increase stock turns

C-TPAT SECURITY ASSESSMENT

AUDIT REPORTING

Program Features

Checklist Overview

Factory Improvement


► SUPPORTED WITH A LOGICAL SCORING SYSTEM

► Numbering Systems

► Compliance Determination

► Question Risk Weighting Levels

► Section Weighting Factors

► Site Compliance

► Improvement Plan and Monitoring Frequency

AUDIT REPORTING – Program Features


BENEFITS

► The BV automated Factory Assessment scorecard & risk based approach enable the following benefits

Manage a large number of programs with a paperless system

Benchmarking and logical decisions base on score & color rating

Reduce time in assessing suppliers and analyzing data

Facilitates continuous improvement – quality, cost & time to market

Manages risk and brand equity by focusing on the critical issues

Simplified reporting with score, colour, graphics & corrective actions:

• Able to quickly identify criticalities

• Allows ranking of your suppliers

• Able to measure the improvement of your supplier base over time



SUPPLIER RISK RECOMMENDED FOLLOW-UP OR MONITORING FREQUENCY

GREEN Annual audit recommended at 12 months

MINOR On-site follow-up audit recommended at 6 months to evaluate previous non-compliance issues

MAJOR On-site follow-up audit recommended at 90 days to evaluate previous non-compliance issues.

CRITICALOn-site follow-up audit recommended at 60 days to evaluate previous non-compliance issues.

IMPROVEMENT PLAN & FOLLOW-UP FREQUENCY



1st part: result overview.

Percentage + Color rating

andRecommended follow-up

visit frequency

AUDIT REPORTING – Checklist Overview


2nd report part : Graph of Score per section

Audit Score Overview Chart



2nd report part (cont’d) : Matrix of Degree of Compliance per section



3rd report part : List of Nonconformities with Level of Non-conformance



CAP : Filling of Corrective Action and Target Completion Date

AUDIT REPORTING – Improvement

Target Completion Date filled by factory

Corrective Action Plan filled by factory

BOOKING FLOW

bureau veritas consumer products services june 2008 session 1: 10th june session 2: 11th june...

Documents

consumer products industrys

consumer products13

consumer quality assurance

government services

compliance services

conformity assessment

france290 offices

staffamericas140 offices