Administration (Business Professional)Level 1 AwardTutor: Michelle Walshmwalsh@accross.ac.uk01254 354413

Induction Fire evacuation

Toilets

Smoking

Phone calls / appointments

Commitment = 7 weeks

Absences

Brews – 25p per session

Questions?

Learning outcomes – Week 4

LO 1: Be observed whilst welcoming visitors at the Waterside reception (WV unit 1.1 – 1.5)

LO 2: Complete administrative task 3 LO 3: Complete administrative task 4

Reception - Observation

In pairs or trios if needed, you will be observed whilst covering our reception area here at Waterside (30 minutes each pair)

You are to familiarise yourself with the paperwork at Reception

If the phone rings, you need to answer it (A hand-out is available to guide you)

If someone comes to reception, you will need to ask them to sign in and help them with their enquiry (Paperwork available)

What are you being observed on?

Turn to page 11 in your workbook and look at your Visitor’s Log. 1.1 Welcome visitors and establish the purpose for

their visit 1.2 Follow organisational procedures for receiving

visitors 1.3 Answer routine questions 1.4 Make visitors feel welcome during any period of

waiting 1.5 Use appropriate tone and language, including

body language, when dealing with visitors

When you are not covering reception…. ADMIN TASK 3

You will need to log on to a computer and create a spread sheet (using excel) to store people’s information on

The information will be given to you on a sheet of paper

You need to check the document for spelling and accurate inputting

Once you have done this you will need to email it over to me – Send me a PROFESSIONAL email telling me why your are emailing me, what you are including and what you would like me to do now.

ADMIN TASK 4 Log on to your email account Send me an email, in reply to the following;Hello, I have booked tickets for a theatre show on the 17th of December. I haven’t received my tickets yet. Please could you send me details of where the venue is, door opening times and when the show finishes.Thank youMichelle.

Criteria to be assessed: 3.1 Produce routine business documents using the appropriate communication style

Home workYou needed to….. State how treating visitors politely and in

a positive way will benefit an organisation (WV unit 2.1)

For anyone who is not up to date with their portfolio/ItsLearning – You MUST ensure you take your portfolio away and this is complete by next week. Resources to help you are on ItsLearning

ANY QUESTIONS SO FAR

Feedback from Reception Task

Share with each other how it went

DID YOU….. LO 1: Be observed whilst welcoming visitors at

the Waterside reception (WV unit 1.1 – 1.5)

LO 2: Complete administrative task 3

LO 3: Complete administrative task 4

Home workThis will be set on ItsLearningUnit: Creating business documents

LO 2: Know why it is important to use the right communication style in business documents

You need to; AC 2.1: Give examples of when to use a formal or informal communication style

Please write your answer in full sentences and ensure you have covered both informal and formal communication styles

in your answer.

Remember the dress code for next week