OCR - Level 1 Award in

Administration

(Business Professional) Waterside

Tutor: Michelle Walsh

mwalsh@accross.ac.uk

01254 354413

Induction Fire evacuation / Toilets / Smoking

Code of Conduct / ICT Acceptable Use Policy

Phone calls / appointments

8 sessions (including enrolment session) – Always AIM for 100% -Minimum attendance is 70% to achieve the qualificationThursdays from 11th of January until 8th of March, 9:15am –12:15pm – No session on 15th February (half-term)

Absences are to be reported and you will be required to catch up in your own time, with resources provided by your tutor

Brews – 25p per session

Questions?

What can we expect in

session 1?1. Identify what is meant by Business

Administration

2. Identify course content & requirements

3. Discover information about each other by taking part in a getting to know you activity

4. Outline group rules

5. State how business administrators help a business to achieve their goals (AC 1.2)

6. Identify a variety of job roles relating to administration – consider the skills/qualities which would be needed

7. Discuss homework requirements (AC 1.1)

8. Enrol and undertake initial assessment

ALSO IN THIS SESSION…

Key terminology: Administration vs administrator,

goals

Key English and maths skills: Communication,

speaking and listening, following instruction to

complete tasks, meeting deadlines

Key British Values: Respect – Developing group

rules to form mutual respect. Individual liberty –

Exploring employment options

Start thinking…

Before joining the course, you thought about

business administration… what do you understand

it to be?

Think about the role of an administrator – why are

they part of a business?

What do they do?

Do all businesses have administrators?

Discuss this with a partner – Write some notes

What is Business

Administration? Business administration covers all features of

managing day-to-day operations and decision

making for a company or non-profit

organisation.

It includes efficient organisation and

management of employees and other

resources to focus operations toward

organisational goals.

WELCOME TO YOUR

COURSEThis qualification will allow you to understand the role to workin business administration and to be aware of the skills neededto become an effective administrator.

The aims of the qualification are to help learners to:

Understand what working in business administration can be like. In particular, understanding roles of those they are working with, how to carry out routine tasks and the appropriate way to present themselves.

Develop knowledge, skills and understanding of administrative tasks associated with welcoming visitors.

Carry out tasks such as producing documents, storing information, and it is essential to understand the purpose of office equipment and how to use it safely and efficiently.

OCR - LEVEL 1 AWARD in

ADMINISTRATION (Business

Professional)

(8 credits) Working in Business and Administration

Learners will be introduced to the different activities carried out by people working in administration and they will be required to follow instructions in order to carry out routine administrative tasks, using key office equipment. Learners will also gain an understanding of the role that a person working in an administrative role has, in helping the team to achieve its goals.

Welcome Visitors

Learners who are interested in working in a business administration role are often required to welcome and deal with visitors, either while working on reception or as part of a wider role.

Using Office Equipment in a Business Environment

In this unit learners will develop their knowledge of the different types of office equipment that are available and how to use the equipment to carry out administrative tasks. Learners will also develop their understanding of how to use equipment safely and efficiently. The types of equipment used will reflect a typical modern workplace and are likely to include the telephone, fax machine, franking machine, photocopier and scanner.

Assessing your work Your workbook and evidence will be marked by

myself on a regular basis – Usually every 2 weeks

Please use correct grammar (capital letters and punctuation) and be careful with your spellings. If you are unsure, ask.

Keep your workbook tidy and up to date

Any corrections will be given back to you and marked again once completed

Completing the workbook and ALL associated tasks (to meet criteria) will give you a Level 1 Award in Business Administration

Work outside of class timeYou will be given tasks/assignments to complete, outside of class time

These will be set each week and they should be completed by completing the task either in your workbook/on paper or by logging into ItsLearning* (you will be emailed your log in details for this)

This work needs to be completed as it will always relate to the criteria and sometimes will expand on what we have covered in the session or prepare you for the next session

*You must speak to the tutor if you are having trouble logging in or are unable to complete any work set on ItsLearning

SUPPORT AVAILABLE Tutor – Michelle Walsh

Each other

Dictionaries available

ACCROSS guidance team – Main College

Varied assessment activities (to support all

learning styles)

Hand-outs can be on coloured paper if easier to

read

Any questions so

far?

Paper Airplane GameSo that we can get better acquainted with one another, we are goingto throw some paper planes around the room…

You will be given a sheet of A4 paper.

On this sheet ……

• Write your name

• Your favourite food/Most unusual food eaten

• A hobby or interest

• What kind of work do you want to do?

• Then fold the sheet of paper into your best airplane.

• When we are all ready, we will commence throwing the airplanesfrom one end of the room to see whose airplane reaches thefurthest (These are not to be thrown at each other)

• Pick up someone else’s plane and we will begin to introduce theperson on that plane.

Create Group Rules

In groups of 3 write a list of ground rules that you would like everyone (including yourself) to adhere to for the next 7 sessions

Each team will have the opportunity to share their ideas and then negotiate with other teams if they would like to keep/get rid of their proposed rules

Tutor will type up the agreed list for you to sign next week

15 MINS

ACTIVITY 1

Research – Small groups

In groups of 2 (Dependant on class size)

Log on to the computers

Research What is Business Administration? AND How do administrators help a business to achieve their goals?

Work together to summarise a few of sentences (IN YOUR OWN WORDS) to share with the rest of the class

How does the work of an

administrator help a team achieve

its goals? Administrators help to achieve the team goals by co-

ordinating the efforts of the whole team toward the path of achievement of the final goals.

The first way administrators help achieve team goals is to motivate and guide including giving instructions and prioritising work, setting time limits.

For example the administrator would give clear instructions and setting a time limit for that task, provide motivation and prioritise tasks to each specific employee making the team run smooth and effectively.

How can you help as an

administrator?

Be open and responsive when approached by

a team member

Thank someone when they have been helpful

Ensure that everyone in the team

communicates well

Contribute ideas and listen to others’ ideas

Ensure you complete work accurately,

professionally and within agreed timescales

WORKBOOK

Complete the front page (Name, signature, start

and end date)

Work in pairs to complete AC 1.2 (first unit) – 1.1

is homework so please leave this

Ask if you are unsure

Did you know..?

… that there are over 3.25 million people

in the UK currently working in Business &

Administration roles? Millions more are

working in positions that require

administration skills in some respect.

It's the oil in the machine.

So what is an administrator?

If you enjoy keeping things in order and like

being part of a team, this job could suit you

perfectly.

As an administrative assistant, you would

be making sure that day-to-day office tasks

run smoothly.

So it’s important that you are organised,

accurate and pay close attention to detail.

Source: National Careers Service

What type of roles are

there?

Most companies have a range of administrative roles in

different parts of their corporate hierarchy.

At the office level, there are business support officers,

who might develop and maintain an office database,

oversee other employees for projects, and help the

manager with analysing performance trends…

ACTIVITY 2

Pairs

List different job titles that are associated with an

admin role

See how many you can come up with

You will share this with other groups

Administrative & Clerical job titlesAdministrative assistant Legal secretary

Credit controller Medical secretary

Data entry clerk Payroll administrator

Estates officer Personal assistant

GP practice manager Receptionist

Hotel receptionist School secretary

Human resources officer Typist

When you job

search…

Don’t just use administrator or receptionist

The same job could come up as a number

of other things!

HOMEWORK

Using the internet or newspapers, find administration job vacancies or job profiles. There is a link on ItsLearning for administrative and clerical job profiles, if you wish to use that.

Identify at least 5 different ACTIVITIES that the administrator may be expected to do in their role and describe how each one may be done, using your own words.

ž Example 1: (Activity) Answering telephone calls -(Description) The administrator may get a call from a customer, their colleague or a manager. This could be an enquiry or an instruction. They made need to take notes whilst they are on the telephone to ensure they have the full information. The administrator would be polite when using the telephone and clarify what the message is or what they are required to do.

Learning outcomes – Session 1

DID YOU……?1. Identify what is meant by Business Administration

2. Identify course content & requirements

3. Discover information about each other by taking part in a getting to know you activity

4. Outline group rules

5. State how business administrators help a business to achieve their goals (AC 1.2)

6. Identify a variety of job roles relating to administration – consider the skills/qualities which would be needed

7. Discuss homework requirements (AC 1.1)

8. Enrol and undertake initial assessment

Key terminology: Administration vs administrator, goals

Key English and maths skills: Communication, speaking and listening, following instruction to complete tasks, meeting deadlines

Key British Values: Respect – Developing group rules to form mutual respect. Individual liberty – Exploring employment options

Paperwork time

We must sign up to ACCROSS for our accreditation…Initial Assessment Includes...

To be completed by everyone

Enrolment Form

Finance Form – Only for those who are not claiming UC, JSA or ESA WRAG

Literacy / Numeracy Assessment Booklet

Learning Services Initial Assessment – Support requirements

Any questions?

Next week…..

You will be looking into;

The different roles of an administrator & the

activities they may perform

Administrative equipment

Administrative tasks

Organising time effectively