business agility and organisational learning
TRANSCRIPT
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The capacity to learn is a gift; the ability to learn is a skill; the willingness to learn is a choice. Brian Herbert
Business Agility & Learning OrganisationLAST Conference 2015, Melbourne
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Structure
Business Agility & People
Engagement
Structural Issues/Culture
Learning Disabilities in Organisations
Challenges Learning Disciplines
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Shoaib Shaukat
Principal Consultant @ AZRALeading Agile Adoption @ Citi Power
Leading Continuous Improvement Program @ Citi Power
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Sense Respond Business AgilityAdapt
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Business Agility -‐> Competitive Advantage
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27% Almost one-‐third (27%) of respondents say that their organisation is at a competitive disadvantage because it is not agile enough.
Source: Towers Watson 2012
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To be successful we want people to be fully enthusiastic and involved with the work!
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Source: Towers Watson 2012
Nearly 65% of the global workforce is disengaged with the organisation!!
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Nearly 90% of the executives surveyed by the Economist Intelligence Unit believe that
organisational agility is critical for business success..
Yet most companies admit they are not flexible enough to compete successfully!
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Source: Towers Watson 2012
Excellent contribution when highly engaged!
Impact of under-‐engaged employees on the performance of organisation??
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Despite recognising it as important consistently spending on people development programs why organisations are failing to engage their workforce?
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We are running 21st Century businesses with 20th Century workplace practices and programs, and 19th Century Mindset!
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1880 1900 1930 1940 1990 2000 2010
F. Taylor
1960 1970 1980
TPS Developed
TSM Developed TSM in use
TPS in use
Taichii Ohno Deming
Toyota Production System
Theory of Scientific Management
One best way of doing the job
“First Class Men” to do each job
Pay per piece
Duties of Management
Total Quality Management
Just In Time
Avoidance of waste
Jidoka -‐ Automation
Flexible ProductionCustomer Focus
Evolution of Systems and Practices
Evolution of Management Practices and Mental Models
Cost Accounting Performance Management
TargetsPlanning
Service levels Economies of scale
Lean System Thinking
Cycle times Pull
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Peter Senge’s
7Learning Disabilities
Source: Peter Senge, The Fifth Discipline p. 17-‐26
Lack of big picture
Passing on blame
Reactivity is mistaken as proactivity
Short term goals
Slow Reaction
Overreliance on experience learning
Skill incompetence
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1st DisabilityI am what my position is: (Lack of big picture)
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2nd DisabilityThe enemy is out there -‐ Passing on blame
Associated with a state of mind that is used to be suspicious of the others and on passing blames.. [Lack of accountability].
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3rd DisabilityIllusion of taking charge:
Proactive-‐ness can really be reactiveness in disguise. True pro-‐activeness comes from seeing how our own actions contribute to problems.
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4th Disability -‐ Fixation on Events:
Associated with focus and engagement in events and details .. Distracting the focus of the organisation .. The focus is on the problem and not on the causes and consequences..
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In this disability the organisation is unable to connect things to each other focuses on short term and neglects long term
targets.
4th Disability -‐ Fixation on Events:
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5th Disability -‐ The parable of the boiled frog:
Appears when an organisation overlooks small but constant changes .. And get used to neglect minor changes, which may lead to aggravation, threatening it overtime.
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Can you put a frog in a pot and cook it without causing it to jump out of the pot?
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Can you put a frog in a pot and cook it without causing it to jump out of the pot?
Scientific experiments have shown that if a frog is placed in a pot with water, and you lift the temperature slowly but continuously the frog will get used to the
change and will not feel the danger until it dies.
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6th DisabilityDelusion of learning from experience
Associated with dependency on previous experiences and personal intelligence to deal with situations.. we develop experience through trial and error but do you reckon that past experiences will yield same results in different times, places and people?
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7th DisabilityMyth of Management Team
Associated with management’s desire to appear as a cohesive group that is pulling in the same direction.
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Do you see the challenge coming?
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Forces of Change
New Disruptive Technologies
Government and Legislative changes
Continuous Improvements
Social Media
Rising Customer Expectations
Global Competitiveness
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The law of learning is the same in all parts of life.
The starting point need to be: the establishment of a workplace culture that addresses organisational learning disabilitiesand supports positive energy, and thus positive learning.
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Key Challenges
In this triad of People, Process and Technology; process
optimisation and technology deployment is given a lot more importance and
organisations are largely driven by this.
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Key Challenges
Learning starts with people.
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Diligence
Obedience
Passion
Creativity
Initiative
Intellect
Human Capabilities (Source: Gary Hamel – Future of Management, 2007)
Commodities
Value & Engagem
ent
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Learning Disciplines for Business Agility
people who are passionate, creative and take initiative to make an impact.
allow people to define purpose and have the independence to work around what they enjoy.
enable continuous learning and discovery by allowing people to align their purpose with
customer needs.
organisational support programs for people to unlock their potential (e.g. job tailoring).
Organisational Learning
Personal Mastery
System Thinking
Mental Models
Shared Vision
Team Learning
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Learning Disciplines for Business AgilityWe are linear thinkers in a non-‐linear world. Here lies our limitation as a System Thinker.
Real world is a complex interdependency of people, processes, technologies and
environments.
Continuously expand the horizon of learning by brining various teams to collaborate on customer
needs.
Blur functional boundaries.
Opening value stream analysis to enable wider learning.
Organisational Learning
Personal Mastery
System Thinking
Mental Models
Shared Vision
Team Learning
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Learning Disciplines for Business AgilityThey are deeply ingrained assumptions, generalisations, experiences or images that influence how we understand the world and how we take actions.
Promote critical thinking, constructive criticism and debate as part of the dialog process that allows the teams to look at their work objectively and align with purpose.
Experimentation & recovering from failure.
Cross functional collaboration on work activities allows people to see big picture and adjust their mental models gradually.
Organisational Learning
Personal Mastery
System Thinking
Mental Models
Shared Vision
Team Learning
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Learning Disciplines for Business Agility
Shared vision -‐> organised pursuit of success
• Values and behaviours• Helps engage business units and
functions.• Linking streams of work to business
strategy.• Rethink functional boundaries and
organisational structure.
Organisational Learning
Personal Mastery
System Thinking
Mental Models
Shared Vision
Team Learning
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Learning Disciplines for Business AgilitySuccessful teams understand their limits and
opportunities.
• Individuals learn more in groups and when there is a culture of knowledge sharing and trust.
• Enable dialogue, the capacity of team members to suspend personal assumptions and enter into a genuine thinking together mode.
• Promote trust, team work and collaboration.• Individual KPI/Targets -‐> Team Purpose• Career paths consistent with cultural objectives.
Organisational Learning
Personal Mastery
System Thinking
Mental Models
Shared Vision
Team Learning
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Scrum
XP
LeanVisual Management
Continuous Delivery
Kanban
Agile toolset is a mean to advance business agility.
MVP Spotify
Holacracy Others
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Sense Respond Business AgilityAdapt
Recap
Learning starts with People
Change starts with few people.
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