Business Call Recording (Agent Information)

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Please press the F5 key on your PC to begin the presentationClick to advance

IT Support Center8-6565 or 305-284-6565www.miami.edu/networkwww.miami.edu/it/howto

3. Login4. Main Screen5. Playback a Call6. Adding Remarks7. Playback a Call8. Listen to a Call9. Search – By Remark10. Download and Save Calls11. Help12. Logoff

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Go to the internet and type: http://10.37.32.52/CallParrotWebClient/Login.aspx

Enter:1. Your UserId2. Password = password

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callrecording

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All System Users who are logged on to the system are reflected in Status node.

The Log provides access to the full history of system use.

The Playback log provides instant playback for many calls and playback for all calls.

Right-click on the Playback Log screen for optionsClick Play to listen to the call

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Right-click on the call for options Click Add/Modify Remarks and type in your remarks

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Right-click on the Playback Log screen for optionsClick Play to listen to the call

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To play and pause the playback of a call: Click Pause to temporarily pause the recording Click Resume to continue listening to the call

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To search for a remark:Click on Remark

Type in a portion of your remark

Click Set

Click Search

Click OK

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A list of the calls matching that description will be shown on the Playback Log screen

Recorded calls can be saved on a PC, emailed, stored on a server, archived to DVD, and used like any other standard audio file.

Right-click on the call

Click Download

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The call will be downloading into your PC’s “My Documents”. Click Change Folder to change the destination.

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Click on “Help” from the toolbar to access information pertaining to any of the screens.

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