Business Case and Best Practices for eLearning projects

in Telcos

SATA

Annual Summit

21 July 2015

2

2015 Profile

• Johannesburg and Cape Town• 4 Branches: Kenya, Zambia, Ghana,

Mauritius• 170 staff• 21 African countries• 3,000 clients

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Welcome to our Xperience 3

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Banking Insurance Telecom Industry OtherFew clients across Africa/Indian Ocean region

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Presentation Agenda

Enabling a Culture of Continuous Learning

Telco Case Study

On-demand learning solutions

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Enabling a Culture of Continuous Learning

THEME:

Learning Transformed

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Learning Culture: Why it Matters?

Innovation

46%More likely to

be first to market

Efficiency

37%Greater

employee productivity

Quality

26%Greater ability

to deliver quality

products

Agility

58%More

prepared to meet future demands

Profitability

17%More likely to be a market

leader

Organizations with strong learning cultures significantly outperform their peers by

Building a Borderless and Agile Workplace Predictions 2012, Bersin & Associates.

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Why the need for change in learning?

Time to Competence

Conversion to Performance

Doing more with less

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The way adults actually learn

20% Feedback, Coaching, and

Learning from others

Formal Training,Reading,

Coursework

70%Job Rotations, project teams

and challenging work assignments

Charles Jennings Video on 70/20/10

10%

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Continuous Learning

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TELCO CASE STUDY

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Why e-learning for Airtel?

Align and standardise learning across the organisation.Aligning employee skills with business objectives.

Rapid deployment of skills.Increase learner access to quality skills, easy access and 24/7 availability.

Reduction of costs of classroom training.Reduce loss of productivity due to time spent in classroom.

Reduce lecture fees, travel and accommodation costs.Avoid classroom logistics.

1. Align and standardise learning across the organisation.2. Aligning employee skills with business objectives.3. Rapid deployment of skills.4. Increase learner access to quality skills, easy access and 24/7

availability.5. Reduction of costs of classroom training.6. Reduce loss of productivity due to time spent in classroom.7. Reduce lecture fees, travel and accommodation costs.8. Avoid classroom logistics.9. Career Opportunities10. Employee Engagement – Motivating factor

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Implementation best practices

Engagement• Defined objectives

or success criteria• Interaction with key

stakeholders• Ongoing

collaboration

Alignment• Learning

solutions tightly aligned to business initiatives

Adoption• Effective

visibility and communication to target audiences

• Ease of access

Business Value• Measurement

that delivers return on expectations and return on investment

Learning Culture

Best Practice Building Blocks

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How? – Key success factors

Senior Management ownership and sponsorship Selected courses/modules linked to the organizational goals, Opco

and individual specific needs An effective Project plan and team A comprehensive Marketing and Communication Plan Completion of courses is part of the employees scorecard Learning Champions Empowering Opco L & D Managers with tools, knowledge and skills Support from LRMG

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Alignment at Airtel

All opcos (17) collated their training needs identified during the annual performance review period

Training needs were mapped to eLearning courses

HO analyzed this data and selected 500 courses across Africa linked to organizational goals

Customized own catalogue by linking courses into curriculums

Mapping of courses to individuals as per their PDP and aspirations

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Measurement and Value

Return On Xperience (ROX) Model

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Learning Growth Model ®

• The Learning Growth Model® is a framework that maps the path through stages of learning strategy maturity

• As a strategy matures, the learning culture evolves

Where do you want

to be?

Stage 1Supplement

Stage 2Targeted

Stage 3Strategic

Stage 5OptimizedStage 4

Integrated

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Learning Growth Model ® Indicators by Stage

Success factors

Stage 1Supplement

Stage 2Targeted

Stage 3Strategic

Stage 4Integrated

Stage 5Optimized

Stage Goal Initiate learning Manage learning Align learning Integrate learning Enterprise-wide learning

Business Case Reduce expenses & increase scale

Enhance savings & remove redundancy

Align to business goals & increase business

impactIncrease talent &

organizational agilityBroaden & deepen talent to extended

enterprise

Learning Culture Learning is operationally focused

Executive support & new learning

strategies emergeGovernance & talent management begins

Recognized as a‘Learning Organization’

Learning becomes globally

ubiquitous

Learning’s Role Contractor Consultant Key player Architect C-level role

Blended Design Very little blending, mostly formal

Simple blendssocial & mobile

begins

Blending scales to balance multiple

modalitiesBalanced blends become routine

Sophisticated blends across all portfolios

Learning Promotion

Traditional awareness marketing

Highlights & success stories

Portal deep linking begins

Active manager-level evangelism

begins

Strong learning brand equity attained

Learner Adoption

20%+Mostly ‘Push’

30%+‘Pull’ increases

50%+ ‘Pull’ = ‘Push’

80%+ Increased ‘Pull’

90%+Mostly ‘Pull’

Learning Evaluation Efficiency of elearning Effectiveness of

elearningBusiness impact of

elearning Targeted ROI studies Talent management analytics

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Management &

Leadership 1

What e-learning for MTN and/or Airtel? (1)

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Harvard ManageMentor

• Robust learning solution that delivers critical management skills when and where managers need it.

• 44 learning modules

• Content from world-class experts

• Proven practices to reinforce learning

• Harvard ManageMentor is designed to facilitate connections

• Learning can be shared and improve performance across each organization.

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Harvard ManageMentor– 44 Modules

24

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getAbstract offers more than 9,000 Abstracts online

Updated with 100 new Abstracts every month

5 page easy-to-read Abstracts summarising top Business Books

Over 2 000 are available in audio format – Podcasts & RSS Feeds keep you notified

Easy to use search engine for rapid access of your exact needs

Books Summaries – Compressed Knowledge

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Individual Contributors 2

What e-learning solution for Airtel? (2)

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Business & Desktop Courseware Collections

Business Skills• 1,000+ English titles

• Professional Effectiveness• Project Effectiveness• Sales and Customer Service• Finance, HR and Admin• Bus Strategy & Operations

Desktop• 500+ English titles

• Microsoft Office• Microsoft Windows• Microsoft Other

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Books24x7 On-Demand Platform

• Search• Bookmarks and Notes• RSS feeds and email

alerts• Personal folders• Corporate Folders and

Topic Trees• Books24x7 On the Go™

mobile access• Seamless access• Portal integration

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Information Technology 3

What e-learning for Airtel? (3)

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•Networks and Telecommunications

•Operating Systems and Servers

• Project Management

• Security

•Business Skills for IT Professionals

• Cloud Computing

• Data and Databases

•Enterprise Resource Planning (ERP)

•Software Design and Development

•Web Development and Graphic Design

IT Courseware Collection

31

Skillsoft’s IT Courseware Collections: Unlimited access to a broad and deep repository of best in class on-demand on-line courses

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IT Talent Learning Journey

32

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High-Level IT Talent Solution

IMPLEMENTSOLUTION

READINESS& SKILL ANALYSIS

SOLUTIONCRAFTING &

MAPPINGCERTIFICATION

Project Implementation Plan

BUSINESS IMPACT

Engagement Consulting

SOLUTION DESIGN IMPLEMENTATION REPORT

Analysis Consulting

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Step 1: Skills Analysis & Readiness?

The Skills Framework for the Information Age (SFIA) is a skill framework for ICT professional and is benchmark for professional IT skills; it is widely used in the UK and in many other parts of the world.

Our Skills Analysis online tool will help you to: Determine the right job family and job role against the industry benchmark Employee skill assessments, Analyse skill gaps (group and individual) Assign people with the right IT skills on projects Create skill-based learning programs in line with business strategy.

Better utilisation of employee skills, more efficient use of training budget and increased retention leads to a fitter, more agile and competitive IT department!

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Step 1: Skills Self-Evaluation (Employee)

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Step 2: Manager Validation

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Step 3: Competency Reporting - Individual

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Step 4: The Learning Solution

Custom learning paths

IT Challenges

24x7 Mentors online

IT Digital Books

Practice Labs

Meta-tag Search facility

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Step 5: Why IT Practice Labs?

multiple vendor labs (Microsoft, Cisco etc) experiment without boundaries real world and exam related practical tasks accessible from anywhere with no client software* real equipment for a realistic experience cross operating system and browser support collaborate with other individuals no time scheduling, on-demand 24 x 7 access*

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IT Practice Labs Sandbox Environment

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The Certification Options

International CertificationCompletion Certification

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THANK YOU

“We are what we repeatedly do…

Excellence, then, is not an act but a Habit”

Aristotle