business communication and hr management view

8/14/2019 Business Communication and HR Management View

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Business Communication

andHuman Resource Management

Junaid Yasin

Fazal Ijaz

Arslan

Mohsin AsifBilawal Shahid

Talal Shahid

Hammas Hassan


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Business Communication


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The Medium


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The Medium

How the communication is to be made

Important to select an appropriate medium for

the message:

Need to consider the needs of the sender, the

nature of the receiver and the aims of the

communication

Inappropriate medium can be a barrier to

effective communication


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Value


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Value

Vast majority of problems in business arecaused by ineffective communication in

one form or another Businesses essentially human focusedorganisations

Value of good communications thereforeinestimable


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To Whom?


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To Whom?

Who the communication is aimed atis an important factor:

The nature of the medium and the contentmay depend on who it is aimed at

Necessity of being sensitiveto the receiver

Should communication be formalor informal?

E.g.


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To Whom

E-mail communication: Does it need to adhere to normal rules

of spelling, punctuation and grammar?

Is it appropriate to use text speak? Is this OK 4U or is txt 1 stp 2fr?

Are there different rules for different situations?

How do you know what the receiver expects?

What damage can be caused by inappropriate e-mail messages?


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Type

Type of message may be an important factor in

determining the medium, content, approach, etc.

Good news?

Bad news?

Information?

Instruction?

Each of the above may require a different approach

and a different medium.


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The Message


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The Message

What is the communication designed to

achieve?

This needs to be considered carefully to

judge the best method of delivery and to

judge the effectiveness of the feedback

as to whether the message has been

successful.


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Role of ICT


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Role of ICT

ICT has brought many advantages butalso has its limitations:

It enables speedy communication It can be cheap and save on costs (e.g.

videoconferencing)

It can be expensive in hardware

requirements It can seem impersonal

It can be abused


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Barriers


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Barriers

Anything that prevents successful

communication from occurring

Complex and multi-layered

Can be technical or generated

by the medium used, etc. but:

Main problem is human behaviour and

psychology, e.g.


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Human Resource Management


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Human Resources Management


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Recruitment


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Recruitment

The process by which a job vacancy

is identified and selected employees are

appointed. Job description: outline of the role

of the job holder.

Head hunting: This is the process of hunting

personals via advertising, employment

exchanges, educational institutes, factory gate

notices, employment referrals.


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Selection


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Selection

The process of assessing candidates and

appointing the most suitable personal.

Interview: most common method Psychometric testing: assessing the

personality of the applicants will they fit in?

Aptitude testing: assessing the skillsof applicants

Presentation: looking for different skills

as well as the ideas of the candidate.


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Discipline


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Discipline

Firms cannot just sack workers

Wide range of procedures and steps

in dealing with workplace conflict

Informal meetings

Formal meetings

Verbal warnings Written warnings

Grievance procedures

Working with external agencies


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Training


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Training

A planned induction programme is necessary to

educate newly selected employees. This process is

called training.

This programme; educates employees about rules & regulations and working of

company.

Provides new skills for the employee

Keeps the employee up to date with changes in the field Aims to improve efficiency

Can be external or in-house


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Development


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Development

Developing the employee can be regarded as investing in a

valuable asset.

Development can be done via following ways.

Training Within Industry (TWI): It provides craft and manual skills to the employees.

Organized Short Courses:

Some courses are organized by universities

Some courses are organized by hiring people from other institutes.

Long Courses:

When very high expertise or research is needed in a specific

field, companies manage to arrange long courses. These courses

are held usually in foreign countries.


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Rewards Systems


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Rewards Systems

It is the system of pay and benefits used

by the firm to reward workers.

Money is not the only method

Fringe (non-wage compensations) benefits

Flexibility at work

Holidays, etc.


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Types of Reward Systems

Following reward systems are important

Piece rate system

Halsey-Weir system

Rowan system


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Resource

http://www.Bized.co.uk

Notes Intro to IEM
http://www.bized.co.uk/

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