1. 1. Business Communication II Group Members Pritam Pandey-2014205 Rachna Verma-2014215 Sankalp Jangam-2014252 Shaily Sharma-2014259 Alexis Rousselin-2014346 Maxime Ricard-2014349
2. 2. Shooting Birds Eye Lessons learnt:- Understand the holistic perspective. Guidelines:- Decipher what the customer really wants. Understand the stated and latent needs. Correlate the statements preceding the question. Say what you do, and do what you say!
3. 3. The Mothers Promise Lessons learnt:- Dont act or say until you know the whole situation. Guidelines:- Avoid being judgmental Choose the right time. Be willing to compromise Emphasize with others
4. 4. The Game of Dice Lessons learnt:- Pay attention to body language and dont forget you ethics in business communication. Guidelines:- Words can lie not body. Listen it dont hear it. Put aside your ego while making decisions.
5. 5. JAI SHRI KRISHNA