Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

Business Connection (formerly IP Business Bundle)

Feb 12 Business Connection

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Verizon Proprietary and Confidential

2

VERIZON PROPRIETARY AND CONFIDENTIAL

This document and any attached materials are the sole property of Verizon and are not to be used by you other than to gain knowledge necessary to performing your job as a Verizon employee. This document and any attached materials are FOR INTERNAL USE ONLY, and should not to be disseminated, distributed, or otherwise conveyed to anyone outside of Verizon.

________________________________________________________________The Verizon and Verizon Business names and logos and all other names, logos, and slogans identifying Verizon’s products and services are trademarks and service marks or registered trademarks and service marks of Verizon Trademark Services LLC or its affiliates in the United States and/or other countries. All other trademarks and service marks are the property of their respective owners.

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 3

Designed for businesses that want a cost-effective way to

carry voice and data over the same IP network

The complete business solution includes:

• High-speed Internet Dedicated Dynamic• Voice over IP Mission Critical voice• CPE, Installation & ongoing maintenance

Business Connection (IPBB)

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 4

We are trusted around the corner and around the globe with the solutions that help organizations execute on their mission. We create connections, helping businesses communicate, collaborate, and exchange critical data – quickly, securely, and virtually anywhere.Upgrade your business performance with a single solution that fits your business – and your budget.

WHY VERIZON

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 5

Business ConnectionStreamline Communication and Add Value

– Cost-effective voice and data convergence• Reduce costs and streamline business

– Flexible bandwidth options• Meet the growing bandwidth needs of your business from 1.5 Mbps to 50 Mbps• Full bandwidth allocation is available for your internet connection unless calls are in

progress.

– Easy migration to VoIP • Maintain focus on getting new business and meeting customers’ needs• Gain efficiencies by moving voice traffic to an IP network • Provide connectivity for local call networking, survivability and E911 emergency call

failover

– Leverage existing phone system• Eliminate employee retraining on calling features and functions

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 6

Business Connection Components

• Coordinated installation– Functionality generally within 35

business days when ordering new numbers, 41 days if porting

• Dedicated Tier One Internet – Adjusts to your business needs.

Dynamic Bandwidth is available for date, until a call is made.

• Voice over IP calling; unlimited local calling and up to 12,000 minutes of domestic long distance

• Works with existing phone sets, PBX and Key Systems

• Business continuity features– High quality business class VoIP service

combined with Verizon’s Dedicated internet service

– Quality of Service– Competitive SLAs; reporting features

• Web based feature management

Unlimited Local Calling Total Access 924e Adtran Router

Business Continuity Web-based Feature Management

Verizon VoIP Network

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 7

Customer Premise Equipment and Verizon Installation

• Available with Analog, Digital, and IP hand-off• Coordinated Installation with your Telephone Vendor *

• Access Connection• Router Install• Porting Support

• Extend Demarc up to 100’ • Rack or Plywood mount• No special construction is included• No Ethernet construction is included

* Telephone Vendors are required

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 8

•

From IP Business Bundle to Business Connection

T1 Only4 Simultaneous Calls 8 Simultaneous Calls 12 Simultaneous Calls 16 Simultaneous Calls 24 Simultaneous Calls

Unlimited Local Calling Unlimited Local Calling Unlimited Local Calling Unlimited Local Calling Unlimited Local Calling

Standard Calling Features Standard Calling Features Standard Calling Features Standard Calling Features Standard Calling Features

1000 Domestic Long Distance Calling

Overages $.021/min

2000 Domestic Long Distance Calling

Overages $.021/min

3000 Domestic Long Distance Calling

Overages $.021/min

4000 Domestic Long Distance Calling

Overages $.021/min

6000 Domestic Long Distance Calling

Overages $.021/min

1 DID Blocks(20 phone Numbers per

block)

1 DID Blocks(20 phone Numbers per

block)

1 DID Blocks(20 phone Numbers per

block)

1 DID Blocks(20 phone Numbers per

block)

2 DID Blocks(20 phone Numbers per

block)

Adtran 924 IAD Install

7x4x24 Maintenance

Adtran 924 IAD Install

7x4x24 Maintenance

Adtran 924 IAD Install

7x4x24 Maintenance

Adtran 924 IAD Install

7x4x24 Maintenance

Adtran 924 IAD Install

7x4x24 Maintenance

$583 3yr $647 2yr

$625 3yr$694 2yr

$691 3yr $767 2yr

$741 3yr $823 2yr

$894 3yr $992 2yr

< 24 users $100 < 75 users $250

< 24 users $100 < 75 users $250

< 24 users $100 < 75 users $250

< 24 users $100 < 75 users $250

< 24 users $100 < 75 users $250

Overage 1.6 ¢/minute No DID block TNs .20 MRC .25 NRC ea.

924e Next Gen CPEVerizon Install

Verizon Maintenance

OOF Fees Vary

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Sales Tools – Customer Information

Proving our Servicehttp://www.verizonenterprise.com/terms/us/products/internet/sla/

Preparation Counts http://www.verizonenterprise.com/Support/customerreadiness/

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Small to Medium customersUS onlyCustomers ready for new phone system < 100 employeesNo size limits

Cost effective VoIPUnlimited local and LDMost calling featuresANY wired internet accessDR with automated failover

Medium customersUS onlyIP PBX/PBX or Key system at each location<250 employees<48 simultaneous calls

Cost effective VoIP Mission Critical VoiceDynamic Bandwidth for ‘efficient’ convergenceExtends life of existing CPE- avoid ‘re-training’ on new systemsService Level Agreements DR/ Pots Failover available

Largest customersInternationalMulti-site customers with centralized phone systems> 250 employees> 48 simultaneous calls

Mission Critical VoiceVerizon international experienceShared SIM calls with BEST Service Level Agreements DR/Failover available

What to Sell When

IPIA/IPT unbundledBusiness ConnectionVCE

11Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.

What You Need to Know

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 12

Availability

q analog w digital l Ethernet Bandwidth 4 8 12 16 24 32 40 48

T1 q w l q w l q w l q w l q w l NA N/A N/A

3M (2 x T1) q w l q w l q w l q w l q w l w l w l w l4.5 (3 x T1) q w l q w l q w l q w l q w l l l l6M (4 x T1) q l q l q l q l q l l l l

5M q w l q w l q w l q w l q w l w l w l w l10 M q w l q w l q w l q w l q w l w l w l w l20 M q w l q w l q w l q w l q w l w l w l w l30 M q w l q w l q w l q w l q w l w l w l w l40 M q w l q w l q w l q w l q w l w l w l w l50 M q w l q w l q w l q w l q w l w l w l w l

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 13

Features

Note: Customer equipment system hand-off type determines available calling features

Feature Available Hand-off TypeSome features are optional IP/Digital AnalogCall Waiting Yes YesCall Transfer No YesCall Forwarding No YesCalling Line ID with Name (Inbound & Outbound) Yes  Yes 

Calling Line ID Blocking Yes YesThree-way calling No YesHunt Groups Yes Yes

Account Codes Yes Yes

Authorization Codes Yes Yes

Auto Attendant Yes YesTelephone Numbers Yes Yes

Call Forward Unreachable No Yes

PBX Group Unreachable Yes No

VIPER Yes Yes

Voice Mail Yes Yes

Enhanced Calling Name Yes Yes

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Make, Model, and Picture

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• Replaces Monthly Recurring Payment lease• May require surety process depending on credit• There are no “choices” on CPE – simply replaces MRP with purchase• There are no ‘options for install or maintenance – the bundle comes with install

and maintenance.• Purchase is a finance option; it cannot be used to change the configuration

Purchase Option

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Required Submission with Order

• Submit with order– Customer Briefing Document

• Telephone Vendors are required• Special Construction May apply

– IP Justification Form– Letter Of Agency

*

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 17

• Robust and Simple Solution of Voice, Internet, and Equipment. – Carry voice and data over the same IP

network

– Works with virtually any type of existing key or PBX system

– Eliminates large, capital investment in infrastructure and equipment

– Complete solution with design, installation and maintenance services

– Alleviates complexity and risk associated with technology management

– Reliable performance of voice and connectivity services backed by competitive SLAs

Business ConnectionGiving You Enterprise-level Power and Functionality

IMAGE

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Service Level Agreements

VoIP Metrics Description

Jitter not to exceed 1 MS Monthly Jitter Performance

Mean Opinion Score will not drop below 4.0

Measurement that predicts how the average user would perceive clarity

See our scores for your self at http://www.verizonenterprise.com/terms/us/products/advantage/voicequality/

Internet Metrics Description

Availability 100% Monthly measurement of service availability

Mean Opinion Score will not drop below 4.0

Measurement that predicts how the average user would perceive clarity

Latency not to exceed 45 milliseconds

Average round-trip transmissions between designated routers ("Hub Routers") in the contiguous U.S

Network Packet Delivery 99.5% or greater

Monthly packet delivery between designated Hub Routers in North America

Denial of Service Attacks Verizon will respond to Denial of Service attacks within 15 minutes of customer opening a ticket