business continuity and resiliency services from ibm
TRANSCRIPT
© 2009 IBM Corporation
Business Continuity and Resiliency Services from IBM
Helping Tracker continue business operations
Cynthia Crose,
Vice President, Integrated Technology Services
IBM Sub-Saharan Africa
© 2009 IBM Corporation2
Agenda
Successful Business Continuity
Why does Business Resiliency and Testing Matter ?
IBM’s Business Continuity Portfolio
IBM’s Lessons Learned
Why IBM?
Tracker Recovery Process at IBM Disaster Recovery Site
© 2009 IBM Corporation
Tracker Recovery Process at IBM Disaster Recovery Site
Saturday, January 19th
– Even before the fire-fighters had left the scene the IBM BCRS team had been summoned to our recovery facility
– 04h30 – Tracker technical team arrived
– 04h50 - IBM BCRS technical team arrived on site
– 04h00 – 06h00 – Tracker executives arrived
– 09h30 – IBM BCRS received images from the Tracker technical team
– 10h00 - IBM BCRS technical team started rolling out the call centre
– Emergency Control Room was relocated to IBM BCRS site
– 11h00 - Car tracking was up and running
– 14h00 – Call Centre seats were ready for Tracker
– 14h00 – Onwards – continued roll out of office seats
Sunday, January 20th
– IBM prepared the executive suites and access cards for the rest of the Tracker staff and finalized all the grouping of seats for all the different business units of Tracker
Monday, January 21st – 05h00 - IBM team and Tracker crisis management team on site to welcome Tracker’s staff and assisting
in getting them settled in
Tracker ran their BAU for 60 days form the BCRS site - in excess of 500 seats
© 2009 IBM Corporation
Successful Business Continuity was attributed to … Business Continuity and DR Plan
Continued Business
Operations
Hig
hly
Ava
ilab
le S
yste
ms
at
DR
Sit
e
Well Tested DR Plan
Business Commitment to BC & DR
Execution against BC and DR Plan
State of the Art D
R Facility
WAR: Back Office and
Call Center Seats
Telephony Infrastructure
Mobilised additional
Technical ResourceTeaming
Tracker IBM
Co
mm
on
Go
al
© 2009 IBM Corporation
IBM’s Lessons Learned
IBM processes need to be flexible, whilst adhering to IBM Governance (ad hoc services)
Don’t underestimate volumes of call records, people, etc.
Parking logistics
Extra staff for cleaning, general housekeeping and security
Test, Test and Test – Know and own your customer’s DR plan
Value of having infrastructure 100% ready at all times
© 2009 IBM Corporation6
Why does business resiliency matter?
Global economic crisis● Need to do more with less● Increased risk of exposures created by cutting costs● Supply chain risks
Heightened impact of business disruption● Cost of downtime could dissolve business● Ubiquitous nature of IT on Business● Irreparable brand damage● Loss of customer data and reputation
Growth opportunities● Expansion into new markets● Mergers and acquisitions● Successful marketing campaigns
Increasingly complex regulations● Changing industry and regulatory standards● Fines and damage to imagine due to noncompliance● Varying regulations per country
Business resiliency helps you address these issues:
© 2009 IBM Corporation
Why is Testing and Exercising so important?
Make sure it works
Training; “train hard, fight easy”
Maintain a high state of readiness
Capture any changes / audit
Promoting the Business Continuity service:
– Staff awareness (at all levels)
– Auditors, insurers, regulators
– Customers, potential customers, the public, investors (stakeholders)
© 2009 IBM Corporation
IBM: the standard in business continuity and resiliency
Broad experienceBroad solution capabilities
Industry-specific, globally available expertise
Credibility you can bank on
● Over 40 years of business continuity and disaster recovery experience
● More than 10,000 disaster recovery clients, along with over a decade of crisis management experience onsite at over 70 crisis events in more than 40 countries
● Unique insights based on the work of 30,000 industry specialists worldwide
● Global resiliency centers designed for multivendor environments, with over 200 hardware and software vendors supported, including HP, Sun, Cisco and our own IBM products
● Business process and technology expertise to help you design and implement the right solution for your business
● Over 150 global resiliency centers in 55 countries
● Five million square feet of floor space for disaster recovery, with 40,000 seats
● Knowledge of local, regional and global regulations
● Over 1,300 professionals dedicated to business continuity
● Track record of recovering a 100 percent of clients that have declared a disaster
● External validation by analysts that have reported favorably on IBM’s breadth of offerings and geographic coverage
© 2009 IBM Corporation9
Our BCRS portfolio for South Africa covers the critical elements and offers some unique solutions.
Business Business Resilience Resilience Workshop Workshop (Training)(Training)
Recoverability Recoverability Readiness Readiness
Assessment Assessment (Consulting)(Consulting)
Risk Risk Assessment Assessment (Consulting(Consulting))
Business Business Impact Impact
Analysis Analysis (Consulting)(Consulting)
Work Area Work Area Recovery Recovery CapabilityCapability
Hosted DR Hosted DR ServicesServices
Mobile DR Mobile DR Recovery Recovery ServicesServices
Syndicated Syndicated DR ServicesDR Services
Other IBM Other IBM Services; i.e. Services; i.e.
Site & Site & FacilitiesFacilities
IBMIBMBCRSBCRS Raised Floor Caged
Areas for Customer Dedicated Recovery Configurations
Servers and Workstation Delivery to Customer Premises
Identifies Critical Business Process, Resources,
Potential Loss, and Recovery Time Frames
Analyses Data Centre, IT Process, and Inherent
Risk to the Business
Assesses the Organization’s Ability to Effectively and Efficiently Deal with an
Outage
Standard Annuity Services on System p/x/i, mainframe ,Storage, and Network
8 Facilities in South Africa for Work Area Recovery Requirements( Seats)
Intensive Workshop Facilitated by IBM Consultants Addressing
All Aspects of Resilience Strategy
© 2009 IBM Corporation10
Business resiliency can provide near-term cost efficiencies as well as strong, long-term returns on investment.
Mitigate risk
– Avoid the costs of downtime, brand damage and market share lost to competitors, and reduce the financial impact from business disruptions
Protect brand and revenue
– Properly assessing the threats to your IT infrastructure, their potential business impact and your tolerance for risk can help you plan a realistic strategy
Protect capital
– Analyzing cost tradeoffs can help you avoid unnecessary investment
Reduce costs
– Resiliency solutions can help protect you from failed restores and lost data
Improve service
– You can better align a resilient infrastructure to the needs of your business to maintain service level agreements based on your tolerance for risk
1
The right business resiliency strategy can help you:
© 2009 IBM Corporation11
A resiliency strategy must center on understanding risks, which can be data driven, business driven or event driven, across the enterprise.
Frequency ofoccurrences
per year
1,000
100
10
1
Every 10 years
Every 10,000
years
US$1,000 US$10,000 US$100,000 US$1,000,000 US$10,000,000 US$100,000,000
Fre
que
ntIn
freq
uen
t
Consequences (single occurrence loss) in dollars per occurrenceLow High
Viruses
WormsDisk failures
System availability failures
Pandemics
Natural disasters
Application outages
Data corruption
Network problems
Building fires
Terrorism and civil unrest
Data driven
Event driven
Business driven
Regulatory compliance
Workplace inaccessibility
Failure to meet industry standards
Regional power failures
Governance
Source: IBM
Data growthLong-term preservation
Mergers and acquisitions
New products
Marketing campaigns
Audits
© 2009 IBM Corporation
We can help you realize significant financial impacts and improvements in recovery service-level performance.
12
Reactive
Helps identify, quantify, and prioritize business and IT risks, then develop strategies and implement designs to address those risks
Helps eliminate the impact of disruptive events to people, processes, facilities, systems and data
Helps balance workloads and reduce application, data and system loss
Advisory
Proactive Responsive
IBM Resiliency Consulting
Services
IBM Managed Resiliency Services
IBM Infrastructure
Recovery Services
© 2009 IBM Corporation
IBM Business Continuity and Resiliency Services provide end-to-end, comprehensive solutions to help keep your business operating.
IBM ManagedResiliencyServices
IBM Infrastructure Recovery Services
IBM ResiliencyConsultingServices
CLI
EN
T V
ALU
E
SERVICES CONTINUUM
ADVISE RECOVER MANAGE
LEVEL OF R
ESILIENCY
13
© 2009 IBM Corporation
IBM BCRS Recovery Locations
Johannesburg● Stonemill Office Park – Main recovery centre
● 171 Republic Road, Darrenwood, Cresta, Randburg
● 21 hectare nature reserve around Darrenwood Dam, proclaimed a Conservation Area in 1987, and subsequently a Heritage Area
● 1220m2 raised floor in Data Centre
● 650 syndicated Work Area Recovery seats
● Executive suite
● Board room and conference room facilities
Cape Town ● 306m2 raised floor in Data Centre
● 80 syndicated WAR seats
Durban (new Site being rolled out)● 100 syndicated WAR seats
© 2009 IBM Corporation15
So why IBM ?
● Unparalleled experience leveraging global, best-of-breed practices and processes
● A commitment to multi-vendor support spanning HP, SUN, Cisco, and our own IBM products
● Long term sustainability and flexibility tomatch dynamic and evolving market needs
● Over 1,600 global professionalsdedicated to business continuityand the development ofinnovative solutions
● A proven track record in clientrecovery and marketcredentials
The capability, resource, and record …..