BusinessContinuity Management

For

Project Managers

• Epidemics

• 9-11 WTC disaster

• Terrorist Attacks -Dec 13

Indian Parliament

• Infiltration

• War threat

• Riots / Militancy

• Hacking / Virus

•Newer Threats - Newer Risks

•Uncertain Geo-political scenario

•Multiple Failure scenarios

Changing face of threat...

DISASTERDISRUPTS BUSINESS

Lost Revenue• Direct Loss

• Compensatory Payments

• Lost Future Revenues

• Investment Loss

Productivity Loss• Number of Fully Burdened

Employee impacted

Damaged Reputation • Customer, Suppliers,

Partners, Banks, Financial Markets

• Credit Ratings

Delayed Collections• Billing Losses

• Missed Discounts

Extra Expense• Cost to Recover

• Overtime Expense

• Increased Fraud Risk

• Increased Error Rate

• Travel Expenses

• Temporary Employees

Penalties • Contractual

• Regulatory

• Legal

Impact of Disaster on our Business

Disasters do happen !!

?Can we meet the expectations?

“ “ Business Continuity Management is the

process of anticipating incidents which will

affect critical functions and preparing the

organization to prevent and respond to

disasters in a planned and rehearsed manner.”

What is Business Continuity Management ?

• Prospects and Customers now require demonstrable Risk management practice

• Contractual Obligation

• High Availability requirements

• Transparency of operations

• Enhanced Customer confidence in offshoring

• Reduced Risk & Liability

Need for BCM

Ensures faster recovery of services to the customerQuick resumption of business

Constantly prepared to

confront disasterAimed at uninterrupted operations

Integrated Enterprise-wide plan

BCMS

Business Continuity Management System

Failure Mode

How does it affect operations

What causes disasters

Effect

What fails

• Fire • War • Power Outage

• Explosion • Computer Virus

• Strike • Hacking • Flood

• Telecommunication Failure

• Theft & Robbery

• Shortage of Critical Items

• Critical Server Breakdown

• Earthquake

• Prolonged absence of

Essential Public services

Cause

Country Outage

City Outage

Site Outage Information

Infrastructure

Personnel

Mahindra Satyam’s BCMS Model

BCMS provides seamless recovery of services

through

EffectCause Failure ModeFailure ModePartial Recovery

DISASTER

BUSINESSRESUMPTION

PLAN

CONTINGENCYPLAN

DISASTERRECOVERY

PLAN

RISK MITIGATION PLAN

Business ContinuityPlans

•Complete service resumption•Business as usual

•Emergency Response•Physical recovery ofhard/soft infrastructure

•Partial Recovery of critical services•Operations from Alternate site

•Preventive actions and controls to mitigate risk

Complete Recovery

Contingency Plans

Site Outage

City Outage

Country Outage

Critical services from alternate site inthe same city

Mahindra Satyam leverages its multi-location presence across the world to provide alternate sites for the critical projects.

Critical services from alternate site inanother city

- Critical services from BC center @ Singapore

- Onsite/Offsite

Org Wide BCMS - A Distributed Approach

Corporate Governance

Business Units BCP

Support Systems

BCP

BCMS

BC ForcesBC Forces

Managing Director

BC ForumChief BC Planner Chief BC Officer

BC Lead GroupBC Leaders

BCMS Organization Structure

•Trained and ready to execute BC Plans. •To train all associates.•Dedicated to recover their own primary or secondary functions as per recovery Plan

• Develops and maintains BCMS Plans.• Short term focus. ‘get the job done’ attitude • Leads the disaster management.

•Develop strategies and processes for BC. •Approves BC plans • Declares disaster• Maintains a long term focus on events.• Always available to make urgent executive decisions • Minimize negative media portrayal while maximizing any advantages

• Top management commitment• Plans BCMS as part of the strategic business planning. • Ensures effectiveness of BCMS

BC ForcesBC Forces

Cross-functional Location specific

BC Plan I    Recovery of Critical projects Site Outage and City Outage scenarios 24hr –72 hr recovery windows  Shared infrastructure Project specific infrastructure at cost Site capacity up to 5% of primary site

15% capacity over 3 shifts, in a common operating environment BC Plan II, III – Customized BC Plans for enhanced SLAs at a cost.

BC Plan Options

Plan I

Plan III

Plan II

Cos

t

Service Level

Project Business Continuity Planning

Assess BCP requirements Vs cost

BC Plan Development

Maintenance

Identify Critical Projects

Best Practice / Lessons learnt

Risk Assessment

Recovery SLAs & Options

Implementation & Testing

Project Acquisition

Project Initiation

Project Execution

Project Planning

Project Closure

Microsoft Excel Worksheet

Responsibility : PMFacilitated by : BCL

ODC BC Planning

• Responsibility lies with BCL

• Planning at ODC level – E.g. 15 seater Alternate Site for a 100 strong ODC,

critical applications will be as determined with the client at time of disaster

• FMEA conducted for comprehensive risk mitigation

Microsoft Word Document

Thank You