business continuity roadmap -one port’s approach · business continuity roadmap-one port’s...
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Business Continuity Roadmap-One Port’s Approach
- Rich Baratta, ARM, ABCPDirector, Risk ManagementPort of Long Beach
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The San Pedro Bay Port Complex
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DHS DIRECTIVE ON RECOVERY
• “MARITIME INFRASTRUCTURE RECOVERY PLAN”
– PROTECT AMERICAN ECONOMY
– RESTORATION OF PASSENGER AND CARGO FLOW, SPECIFICALLY CONTAINER CARGO
– DOES NOT ADDRESS LONG TERM INTERUPTIONS
– NOT A PLAN FOR THE PHYSICAL RECOVERY OF A PORT
– PROVIDES GUIDANCE FOR THE REDIRECTION OF CONTAINER CARGO
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BUSINESS CONTINUITY:
Comprehensive and documented plan utilized in the event of a disruption, focus is solely on continuing business operations.
Plan defines resources, actions, tasks and data required to manage the recovery effort in the event of a business interruption.
Identifies:– Critical
• People• Systems• Applications• Facilities• Vendors• Resources
PEOPLEBusiness Continuity
Plan
PROCESSCONTINUITY
BUSINESS PROCESSES
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POLB BCP Model
Business Continuity
Determine Continuity Plan
Objectives & Scope
Develop Business Continuity Planning
Organization
ID Key Processes That Support
Continuity Plan Objectives
ContinuityPlans,
Train & Exercise
CompleteProcess Risk Assessments
DefineCurrent Key Processes
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SCOPE OF POLB BCP PROGRAM
• PHASE 1: HARBOR DEPARTMENT & CITY AGENCIES
• PHASE 2: TENANT COORDINATION
• PHASE 3: COORDINATION w/ PORT OF LOS ANGELES
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DEFINING BUSINESS CONTINUITY FOR THE PORT - PHASE 1
• KEY QUESTIONS…
WHAT IS THE “BUSINESS OF OUR BUSINESS”?
WHAT MUST CONTINUE AFTER A DISRUPTION OCCURS?
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BCP: PHASE 1
• OUR EMPLOYEES:– SAFETY & SHELTER – EMERGENCY NOTIFICATION
• CRITICAL INFRASTRUCTURE– FACILITIES AND INFRASTRUCTURE ASSESSMENT/REPAIR– INFORMATION TECHNOLOGY
• ABILITY TO CONTINUE PORT OPERATIONS– SAFELY– LEGALLY– WITH CONCERN FOR THE ENVIRONMENT
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BCP PROJECT ORGANIZATION
• EXECUTIVE SUPPORT– Executive Director– Board of Harbor Commissioners
• BCP STEERING COMMITTEE– Managing Directors
• Project Sponsor
• BCP COORDINATION TEAM– Directors, Subject Matter Experts, Project Manager– Overall BCP Management
• BCP PROCESS DEVELOPMENT TEAMS– Process-focused– Cross-divisional, Subject Matter Experts
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BCP SAFETY TEAMS
• EMPLOYEE EXPOSURE MONITORING
• EMPLOYEE AND FACILITY SECURITY
• INJURY REPORTING
• PORT PATROL
• ALTERNATE SHELTER LOCATIONS
– Local Hotels, Convention Center, MARAD Vessels
– Emergency Water, Food, Medical Supplies, Sanitary Facilities
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CRITICAL POLB INFRASTRUCTURE
• OFFICE FACILITIES
• MAINTENANCE FACILITIES
• EMERGENCY FACILITIES
• WHARFS
• WATERWAYS
• ROADWAYS
• RAIL SYSTEM
• BRIDGES
• SEWER & WATER SYSTEMS
• FIRE PREVENTION SYSTEMS
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BCP INFRASTRUCTURE TEAMS
• CONSTRUCTION CONTRACT MANAGEMENT• MAINTENANCE CREW ORGANIZATION• EMERGENCY PERMITTING / HOT WORK• EMERGENCY POWER• HAZARD ASSESSMENT & CLEAN-UP• RAIL TRANSPORTATION• ROADWAY ASSESSMENT• WATER SYSTEM ASSESSMENT• SEWAGE SYSTEM ASSESSMENT• STORM DRAIN ASSESSMENT• STRUCTURAL DAMAGE ASSESSMENT
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BCP COMMUNICATION TEAMS
• CRISIS & KEY MESSAGES
• EMPLOYEE & FAMILY COMMUNICATION
• GOVERNMENT COMMUNICATION
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BCP ADMINISTRATION TEAMS
• CASH ACCESS
• CLAIMS PROCESSING (INSURANCE / FEMA)
• SUPPLIES
• PAYROLL
• PERSONNEL
• VITAL RECORDS
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BCP INFORMATION MANAGEMENT TEAMS
• INFORMATION COMMUNICATION TECHNOLOGY
• IT OPERATIONS RECOVERY
• IT SERVICE DESK MANAGEMENT
• IT SECURITY MANAGEMENT
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BCP TENANT CONTINUITY TEAMS
• TENANT NEEDS COORDINATION
• VESSEL TRAFFIC & NAVIGATION
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ESSENTIAL PROCESS DEVELOPMENT
• S-I-P-O-C
– SUPPLIERS
– INPUT
– PROCESS
– OUTPUT
– CUSTOMERS
• SIPOC REVIEW & VALIDATION
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RISK ASSESSMENT
• BUSINESS IMPACT ANALYSIS
– APPLY TO CRITICAL PROCESSES
– RISKS:• LOSS OF KEY PERSONNEL• LOSS OF KEY FACILITY• LOSS OF KEY APPLICATIONS• LOSS OF KEY SYSTEMS• LOSS OF KEY RESOURCES
– VULNERABILITIES:
• HOW VULNERABLE IS THE PROCESS TO THE LOSS OF:– PEOPLE?– THEIR WORK SPACE OR LOCATION?– THEIR COMPUTER APPLICATIONS?– THE COMPUTER SYSTEM ITSELF?
– MITIGATION MEASURES THAT WILL ALLOW PROCESS TO CONTINUE?
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INFORMATION TECHNOLOGY CONSIDERATIONS…
• SYSTEMS
• APPLICATIONS
• COLD SITE?
• REMOTE HOT SITE(S): MIRROR OR MEDIA?
• MUST REFLECT BUSINESS CONTINUITY RECOVERY TIME OBJECTIVES!!
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SUPPLIERS & SERVICE LEVEL AGREEMENTS
• “EXECUTE BEFORE YOU NEED TO EXECUTE”
• SINGLE SOURCE? NOT ALWAYS ADVISABLE
• ABILITY TO MEET RECOVERY TIME OBJECTIVE
• HOW VULNERABLE ARE THEY??
• STATUS OF THEIR BUSINESS CONTINUITY PLAN
• BCP PLAN SHOULD BE REVIEWED / INCLUDED IN SLA
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BUSINESS CONTINUITY OPERATIONS CENTER
• CONTENTS:– HARD COPIES OF BUSINESS CONTINUITY PLAN– COMPUTERS / COMMUNICATIONS– GIS MAPS (WATER, SEWER, OIL/GAS PIPELINES)
• TEAM:– BCP COORDINATION TEAM– SELECTED SUBJECT MATTER EXPERTS
• ACTIVATION:– NOTIFICATION BY EXECUTIVE DIRECTOR OR BCP
STEERING COMMITTEE MEMBER • LOCATION:
– MOBILE – CURRENTLY AT REMOTE LOCATION
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BUSINESS
CONTINUITY
PEOPLEBusiness Continuity Plan PROCESS
CONTINUITY
BUSINESS PROCESSES
Crisis Mgmt.Corporate & Local Crisis Management Teams
Command, Control, Communications & Collaboration
Disaster Recovery Plan TECHNOLOGY
AVAILABILITY
INFORMATION SYSTEMS
HOW IT FITS TOGETHER
Emergency Mgmt.
PEOPLEEvacuation ProceduresEmergency Response
RECOVERY OF FACILITIES
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BCP: WHAT WE’VE LEARNED…
• BCP IS A DEPARTMENT & PORT-WIDE EFFORT
• BCP IS CROSS-DIVISIONAL: BRINGS DOWN “SILOS”
• BCP IS NOT A PROJECT: IT IS A PROGRAM
• SUCCESSFUL BCP REQUIRES:
– TOP-LEVEL SUPPORT
– “OUTSIDE-THE-BOX” THINKING
– TRAINING OF ALL INVOLVED
– EXERCISING OF PLANS ON A REGULAR BASIS
– MAINTENANCE & UPDATING (CONSTANT)
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Port of Long Beach’s BUSINESS CONTINUITY PLAN OBJECTIVE
• A RESILIANT PORT THAT:
– IS OPEN FOR BUSINESS
– MAINTAINS CONFIDENCE OF:
• TENANTS• SHIPPERS• GOVERNMENT AGENCIES (COAST GUARD)• PUBLIC
– IS CAPABLE OF QUICK DECISION MAKING
– AND, HAS THE ABILITY TO ADAPT TO A RAPIDLY EVOLVING EVENT SAFELY, LEGALLY, AND IN AN ENVIRONMENTALLY SOUND MANNER!