business enabled communications hotel feature. contents room swapping maid status register hotel...

Business Enabled Communications

Hotel Feature

Contents• Room Swapping

• Maid Status

• Register Hotel Name

• Set Call Forward

• Guest Name/Info Display

• Dial One Digit Service

• Room Monitor/ Baby Listening

• Room Setting

• Room Charge/Status Print

• Call Rate

• Call Charge Rate

• Additional Tax Fields

• VIP Guest Call

• VIP Wake-up Call

Operation

Room Swapping

This feature allows a user to change the room without additional check-out and check-in procedure. The existing information will be delivered to the new room except Room Class item.

TRANS/PGM #5 + Current Room + New Room HOLD/SAVE

Description

Conditions1. The new room must be checked out before room swapping.2. DND, MSG, Missed Call and Room Class are not to swap.3. The following shows the data moved from the original room to the new one: Intercom Enable / Guest Type / Room Status / PMS Group / Authorization Code / Check Out Schedule / LCD Language / Prompt Language / Station COS / Check In Data / Wake Up / Prepaid Money / Bath Alarm / Baby Listening

Description

Maid Status

Maid status can be registered from front desk, guest station and PMS.The following maid status is supported.

1: TO_BE_CLEANED2: UNDER_CLEANING3: READY_FOR_SALE4: OUT_OF_SERVICE5: UNDER_REPAIR6: REPAIR_COMPLETED7: ROOM_OCCUPIED

Operation

TRANS/PGM #6 + Room Range + Dial 1~7 + Maid ID HOLD/SAVE At Front Desk

{Hotel Maid Status} feature code #6 + Dial 1~7+ Maid ID HOLD/SAVE At Guest Station

// --------------------------------------------------------------------------------------------------// Status Changed // ROOM_NO CHECK_IN GUEST_ROOM_NAME ROOM_STATUS // --------------------------------------------------------------------------------------------------// 1003 02/07-18 ................ ROOM OCCUPIED(7)// --------------------------------------------------------------------------------------------------

Register Hotel Name

Operation

TRANS/PGM #01 + Hotel Name HOLD/SAVE

When you use Ez-Input terminal (for example, 7024LD, 6024LDH and LIP8012, etc), there may be limited to 12 characters

Conditions

Set Call Forward

Operation

TRANS/PGM #02 + Room Range HOLD/SAVE Forward Code(1-4) + Destination No. HOLD/SAVE

To activate call forward for the room(s)


TRANS/PGM #02 + Room Range HOLD/SAVE Dial # HOLD/SAVE

To deactivate call forward for the room(s)

DescriptionThis feature allows the front desk to set the call forward for rooms on demand of guests.

-. Call forward type(1-4) : Unconditional, busy, no-answer and busy/no-answer-. Destination No. : station / station group / external phone (Max 32 Digits)

Guest Name/Info Display

Setting and Functional Behavior, LCD Display

Guest Name/Info Display

Hotel Guest StnHotel Front-Desk Stn

00 Guest Name : 01 Guest Grade : VIP

1. Hotel Front-Desk Stn talks with Guest Stn2. Press the Button storing [Hotel Guest Info] feature

code3. Hotel Guest Info is shown in Hotel Front-Desk 4. Use VOLUME or NAVI button to scroll

01 Guest Grade : VIP02 Check Out : . . .

00 : GUEST NAME01 : GUEST GRADE02 : CHECK OUT03 : LCD LANGUAGE04 : CO LINE CALL05 : DND SETTING06 : WAKE UP TIME07 : DAY COS08 : NIGHT COS09 : TIMED COS10 : DIGIT CONVERSION TABLE11 : PMS GROUP12 : MSG WAIT NO13 : MSG SENDER

One Digit Dial Service

Operation


DescriptionWhen a guest dials only one digit and waits for a certain period of time, a call is made to a specific extension (front desk, service station), enabling a guest to call a front desk or a service station easily

One Digit Dial ServiceTo activate call forward for the room(s)

1. Call restriction and class information are maintained even when this feature is used.2. This feature is not available for office extension.3. If there are one-digit numbering plan codes, one digit service is not available for those digits. That is, if the CO Group Access Code value is set to 9 in CO Group Access Code (PGM114), then One Digit Service for digit 9 is not available. Or, if the Attendant Call feature code is set to 0 in Feature Numbering Plan (PGM113), then One Digit Service for digit 0 is not available.

Conditions

Setting and Functional Behavior, LCD Display

Room Monitor/ Baby Listening

Hotel Guest Stn1006

1) Off-Hook or Press [Speaker] button2) Dial {Hotel Room Monitor} Feature code3) Guest stn enters Room Monitor Stand By mode

1) Dial Guest Stn numbers2) DND rejection3) Dial Guest Stn numbers again

ROOM MONITOR ACTIVE (2500)

21 OCT 09 02:50 pm

ROOM MONITOR STAND-BY21 OCT 09 02:50 pm

Stn 2500

ROOM MONITOR ACTIVE (1006)21 OCT 09 02:50 pm

Front Desk can configure some features in Hotel PGM menu for a guest room such as Wake-up, DND, Message Wait.

Room Setting

In PGM + #4, Front Desk can select a Room Setting menu for guest rooms.

After entering PGM + #4

▶Dial 1 for Wake-up Register

A. Input room number range. You should dial ‘*’ to indicate ending of room number input. Ex. 102 * 103 + [HOLD/SAVE] or [OK] : Input for Room 102, Room 103 Ex. 102 * + [HOLD/SAVE] or [OK] : Input for Room 102B. Input desired Wake-up time and Repeat mode by ‘#’.C. To activate Wake-up, press [HOLD/SAVE] key or [OK] button.

▶ Dial 2 for Wake-up CancelA. Input room number range. You should dial ‘*’ to indicate ending of room number input.B. To deactivate Wake-up, press [HOLD/SAVE] key or [OK] button.

Room Setting


▶Dial 3 for DND setting

A. Input room number range. You should dial ‘*’ to indicate ending of room number input. Ex. 102 * 103 + [HOLD/SAVE] or [OK] : Input for Room 102, Room 103 Ex. 102 * + [HOLD/SAVE] or [OK] : Input for Room 102

B. You can configure DND setting by pressing [HOLD/SAVE] key or [OK] button after dialing ‘0’ for Register or ‘1’ for Cancel.

▶ Dial 4 for Message Wait Register

A. Input room number and ‘*’ for Message Wait sender.B. Input room number range for Message Wait receiver. You should dial ‘*’ to indicate ending of room number input.C. You can configure Message Wait by pressing [HOLD/SAVE] key or [OK] button after

dialing ‘0’ for Register or ‘1’ for Cancel.

Description

Register/Change Authorization Code

At front desk, it is possible to register or change the authorization code of hotel guest stations.

Operation

TRANS/PGM HOLD/SAVEHOLD/SAVE#47 + Room Range Authorization Code

Operation

Register/Change Prepaid Money

This feature allows the guest station to make a phone call according to his/her prepaid money. If the prepaid money is consumed during a conversation, a warning tone will be given and after Prepaid Call Warning Timer, the call will be disconnected. The guest room can't make outgoing CO calls once the prepaid money is used up. SMDR displays this pre-paid money.The total room charge is as follow;[Total Room Charge] = [Total Charge] – [Prepaid Money].

Description

TRANS/PGM HOLD/SAVEHOLD/SAVE#48 + Room Range Prepaid Money

Register/Change Prepaid Money

up to 6 digits(0~999999) except ‘*’ and ‘#’

Conditions

Front Desk can make Room charge or Room status printed through offline SMDR port.

Room Charge/Status Print

In PGM + #7, Front Desk can select a Room Charge/Status print menu for guest rooms.


▶Dial 1 for Room Charge Print

A. Input room number. You should dial ‘*’ to indicate ending of room number input.B. LCD will show the total charge of that room.C. You can add another room number in this state and then LCD will display the summation

of total charge of those rooms entered.D. To print the total charge, press the [HOLD/SAVE] key or [OK] button.

▶ Dial 2 for Room Status PrintA. Input room number range. You should dial ‘*’ to indicate ending of room number input.B. Press [HOLD/SAVE] key or [OK] button to print Room Status.

Room Charge/Status print


▶Dial 3 for SMDR delete of Service stations

A. Input service station number. You should dial ‘*’ to indicate ending of service station number input.

B. LCD will show the total charge of that service station.C. You can add another service station number in this state and then LCD will display the

summation of total charge of those stations entered.D. To delete charge data, press the [HOLD/SAVE] key or [OK] button.

Call Rate

Call Charge Rate Assignment

• Operation1.PGM + “#92”.2.Station number or a Station number range with “*”.3.Enter Bin number of Call Charge Rate.

PGM 502

Call Charge Rate Register A different call charge rate can be applied to guest rooms or service stations. To use this feature, 1) Front desk must register call charge rate table. 2) Assign the registered rate to each room or service station.

Call Charge Rate

PGM 504

• Operation1.PGM + “#91”.2.Call Charge Rate Bin Number.3.Flex 1 – Call Charge Rate, Flex 2 – Name of Rate

Additional Tax Fields

Tax Rate Different tax rates can be applied for the various charges in hotel. Each bar item in the bar terminal table (PGM 505) can have a tax rate index. Tax rates for call / room charge : Tax index 1 (fixed)

PGM 506PGM 505

… • Operation1.PGM + “#85”.2.Tax Rate Bin Number.3.Enter 4 digit-length tax rate.

VIP Guest Call

VIP Guest Call

Attendant

Non-VIP 1

Non-VIP 2Talking

VIP

Queue

H

L

Attendant

Non-VIP 1

Non-VIP 2Talking

VIP

Queue

H

L

PGM 500

VIP Guest Wake-Up Call

VIP Guest Wake-Up Call

Attendant

VIP Guest

Current Time - 09:30Alarm Setting - 10:00


Wake-up alarm

Wake-up call

Answer

Attendant

VIP Guest



Direct Wake-up call

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business enabled communications hotel feature. contents room swapping maid status register hotel...

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