prepared by Avis2014/7/7

Business EnglishNegotiation

What We’ve Learned

Phone

Letter

Office Activities

Conference

Conference• Introducing yourself • Expressing appreciationThank you for taking the time to meet with me today.• Setting objectives and topicsThe purpose of our meeting today is to reach an agreement on the company policy. • Reviewing main agenda items. To sum up, …• Q&A Section Please feel free to raise any questions. • Finishing up and appreciating everyone for coming. That’s all for today and thank you all for coming.

Phone• Introducing• Making a request May I speak with the manager, please?• Holding and transferringI'll connect your call.• Taking / Leaving a messageI'll make sure she gets the message.• FinishingI’ve got a meeting now, so I better run.

Office Activities• Making appointmentI’d like to schedule a meeting with Mr. Terry. • Invitation We’re going out for dinner. Would you like to come along?• Asking for helpCould you possibly lower down your voice?• Explaining There’s a good reason for this. / Can I get back to you on that later?• Apologizing I have already taken all the necessary measures to ensure that this does not happen again in the future.

Steps in Negotiation

1. Starting up2. Proposing the agenda3. Dealing with conflict4. Making proposals5. Bargaining6. Closing

Dealing with Conflict

• I'm afraid I had something different in mind.• I’m sure there is some room for negotiation.• That sounds a bit risky.• Our position on the issue is very simple.

Making Proposals

• Why don't we ...?• How about/What about ...?• Let me explain to you why.

Bargaining

• If you are unable to agree the price, we'll have to look elsewhere.

• We could compromise on one condition.• We’ll come out from this meeting as winners.

Closing

• We've agreed to the following ...• We still have some outstanding

issues such as …

THANK YOU!any questions?