business improvement review knowledge understanding action
TRANSCRIPT
Business Improvement Review
Knowledge Understanding Action
Do you know...
• Do you know your strengths?• Do you know where you are vulnerable?• Have you an understanding of the talent in your
business?• Do you know how your people see your business?• Have you got a clear, coherent and consistent
business model understood by everyone?• Where the lever for high impact performance
improvement are?
Why some improvements fail to deliver!
• Not linked to organisational objectives • No overall strategy for corporate development• Corporate culture not taken into account • Purchasers not clear about what they are buying• Suppliers finding solutions to problems they can solve• Lack of metrics and evaluation• Time and financial pressures on the organisation• Change process not managed effectively
Business Improvement Review
Understanding your opportunities for greater success
Introducing…...
What is the BIR?
This Rapid Business Improvement process uses an organisational needs analysis tool (BIR), designed to quickly capture the current performance of the business and help you identify high impact business improvements.
Capture a snapshot of the businessContrast the perception of stakeholdersIdentify prioritiesDetermine improvement action
Why the Business Improvement Review?
Unlike other questionnaire tools the BIR uses a unique delivery combination of :-
Expert facilitationAdaptable process to suit business cultureMultiple level involvement from within the businessHolistic viewCombines both ‘hard’ and ‘soft’ dataProvides a baseline for improvement action
OutcomesThis process provides you with...
Facts that determine an agenda Data based upon the perceptions of the Board,
management team and staff Differences in perceptions across groups & between
managers A comparison of current versus desired state A modular approach to meet immediate and medium
term objectives Outputs that have face validity with all users
Process Map
Feedback
The feedback process drives discussion on the business performance, identifying areas for improvement:
Data charts
Key ratios
Intelligent mirror
Emerging issues
Key concerns
Some Examples of Data
Management Processes
Management Style
Applications
Determining improvement actionGauging alignment of stakeholdersDeveloping high involvement cultureBuilding strategyAssessing capability and development prioritiesUnderstanding vulnerabilities
Benefits
Rapid & to the pointPragmatic Ownership of the action plan by the stakeholdersStrong Face validity for participantsHolistic feedbackAdaptable to meet the changing needs
Conclusions
The BIR provides knowledge driven solutionsBroad view of business gives a context for
decision making Inclusive tool to engage stakeholdersQuick & easy to useExpert support to translate findings into practical
solutions
The holistic approach
Operational Management
Marketing
Finance
People Management
Management Values
Management Skills
Personal Skills - Mgt
Sample Appendix Output
Measuring Success
Customer Feedback - Optional
Supplier Feedback - Optional