business in vancouver - 2011-10-04
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Business in Vancouver October 4-10, 2011; issue 1145TRANSCRIPT
RetuRn undeliveRable Canadian addResses to CiRCulation depaRtment: 102 east 4th avenue, vanCouveR, b.C. v5t 1g2.
Business in Vancouver Issue 1145
Subscriber details
smart meter program runs into municipal resistance 6
profits and losses: bottom lines for telecom giant and gold producer 8
Rogers gets the jump on lte 10
mike broderick’s profitable family business trail 12
Companies tapping into the new virtual water cooler 13
off to court 22-23
how to keep your sales team really connected 25
ladner on removing dead ends in laneway housing development 28
municipal labour relations headed for december showdown 29
Resurrecting the business of sporting excellence in burnaby 30
andrea shaw’s olympic gains and twentyten group challenges 31
INSIde
Employment agencies and recruiters directory 17-19
Biggest promotional product companies in B.C. 20
PM40069240 R88767 671114 78312 42
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Gauging Metro Vancouver’s Regional Growth Strategy potential
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Net losses loom in band power plays
michelle grady, head of film at moving picture Co.’s vancouver office, spotted the city’s visual special effects potential from her vantage point managing mpC’s technicolor Creative services parent company see Upping, 3
>BC Hydro review threatens to pull investment plug on growing inventory of small hydro projects involving First Nations
By Krisendra Bisetty
A government review of BC Hydro that could dramatically reduce the amount
of renewable power the utility buys has raised investment uncertainty among B.C. First Na-tion communities, small clean energy pro-ponents and their financial backers.
At risk are tens of millions of dollars in potential investment – and the hopes of ab-original communities of creating wealth and economic opportunities through small-scale energy projects. As the two-day Generate 2011 clean energy conference wrapped up in Van-couver last week, delegates said investors look elsewhere if the provincial government review kills Hydro’s standing offer program, which gives proponents of viable hydro projects of under 10 megawatts a guaranteed purchase procurement agreement.
According to Cindy Stern, CEO of Port Alberni’s Tseshaht First Nation, the review “is being seen by many First Nations who are trying to get involved or are involved as being a risk, and there’s concern about the standing offer program or potential changes.”
City’s upward VFX ambitionssee Run, 6
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In the first instalment of a three-part series, Business in Vancouver examines how Met-
ro Vancouver’s recently adopted Regional Growth Strategy aims to shape development through to 2040 and how the plan hopes to
drive that development via transportation and transit links.
Parts 2 and 3 in the series will look at regional bureaucracy and the Lower Main-land’s shrinking industrial land base.
Business in Vancouver special report – 4, 5
October 4–10, 2011 • Issue 1145 BIV.COM $3.00LocAL. BuSIneSS. InteLLIgence.
contentsColumnistsTrue Wealth 8
Thane Stenner Real Estate Roundup 11
Peter MithamBoardroom Strategy 15
Mike DesjardinsWorkplace Solutions 16
David LitherlandSales Calls 25
Rob MalecAt Large 28
Peter LadnerLabour Climate 29
Geoff MeggsGolden Goals 30
Bob Mackin
DepartmentsProfits and losses 8Insider trading 9BIV list 20Trouble 23–24Lawsuit of the week 24People on the move 21–22Datebook 26–27
SectionsFinance 8–9Technology 10Real estate 11Family business 12Human resources quarterly 13–16Business tool kit 25Comment 28–29Profile 31
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The second instalment in BIV’s three-part series on Metro Vancouver’s Regional Growth Strategy examines the plan’s new layers of bureaucracy that local business leaders say conflict with the provincial government’s economic goals
Business in Vancouver’s quarterly report on B.C.’s construction industry
newSAcquisitions are helping elevate Vancouver’s Premium Brands to a new level in the global food-manufacturing sector
Biggest architecture firms in Metro Vancouver
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Contractor sues Hotel Georgia developer
Fairmont Hotels now has electric car recharging stations
Internet marketing conference lands in Vancouver
CFIB assails “living wage”
Brad Pitt film has lessons for HR managers
Joey Restaurant, BC Housing receive international coaching prize
BC Ferries boss David Hahn annouces retirement
U.S. company packages up local tech business
Copper mine workers at Teck’s Highland Valley vote to strike
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Upping Vancouver’s visual effects ante Nearly triple its 2007 launch size, Moving Picture Co. is investing in new space and planning to triple again as the city’s VFX reputation grows
by Jenny Wagler
When the Moving Picture Co. (MPC) saw Vancouver’s po-
tential as the next global visual ef-fects (VFX) hot spot, the London, U.K., VFX powerhouse decided to set up shop in town.
It was 2007, four years after B.C. had instituted its digital anima-tion and visual effects tax credit. And while most of Vancouver’s VFX companies were still work-ing on TV shows, Rainmaker En-tertainment Inc.’s VFX division (now Method Studios) was lead-ing the way into the A-list feature film market.
Michelle Grady, now head of film and top of the food chain at MPC’s Vancouver office, spotted the city’s VFX potential from her vantage point managing MPC’s parent company, Technicolor Cre-ative Services Canada Inc., which also has an office in Vancouver.
“I had stats showing that the tax credits were starting to be used [in Vancouver] at an accelerated level.”
That, she said, was what had
happened in London prior to estab-lishing itself as the “massive” VFX centre it is today.
“You could just see that Vancou-ver could be the next place.”
Grady added that MPC wasn’t the only company thinking about VFX growth in Vancouver. Behind the scenes, she said, film studio giant Warner Bros. was encour-aging MPC to open an office in Vancouver and help drive Holly-wood North’s VFX expansion. As an incentive, it was dangling a VFX contract for Watchmen, a 2009 superhero film.
“They awarded us that project if we opened up in Vancouver,” said Grady, who called the studio’s sup-port “crucial” to MPC’s move to Vancouver.
Once MPC had decided to come to Vancouver, she said the company turned its attention to securing the industry’s key asset: creative talent.
“If we can’t attract the artists then we can’t attract the work,” she said.
The company looked for a Van-couver location akin to its digs in London’s Soho district: an area that
appealed to youthful VFX talent and the potential to grow into an industry hub.
MPC’s choice?Yaletown.“It has lots of restaurants, lots of
nightlife, lots going on, but also, it’s also such a beautiful location,” she said, noting that that the nearby ac-commodation also appeals to the international talent the industry re-quires for its top-tier positions.
Besides staking out prime real estate, Grady said MPC brought in a corps of London talent to lead the company’s dozen artistic and tech-nical disciplines.
“They understood our pipeline but also the quality bar that we were trying to hit.”
Four years later, she said, the company’s groundwork has paid off: MPC has nearly tripled in size to 120 employees from its origin-al 35.
Local VFX companies Image Engine Design Inc. and Method Studios also recently told Busi-ness in Vancouver about similar growth trajectories (“see “B.C. ups visual arts ambitions” – issue 1137;
August 9-15).Howard Donaldson, president
of the Digital Media and Wireless Association of B.C., said Vancou-ver’s visual effects industry growth is being driven by:•the city’s proximity to California;•a very good and large talent pool;•tax incentives;•relationships with California companies; and•Vancouver’s quality of life.
He said the Vancouver indus-try’s reputation is “sky high” and noted that Vancouver playing host to computer graphics conference SIGGRAPH this summer “made a huge positive impact.”
As the industry heats up, Grady doesn’t foresee MPC’s growth slow-ing any time soon.
S h e s a i d t h e c o m p a n y has launched plans for a new 40,000-square-foot building that can accommodate the 300 staff MPC anticipates it will employ within a few years..
The new facility, she said, is
slated to open in the spring of 2012 – still in Yaletown, by employee vote, at 1132 Hamilton Street.
Grady said MPC and the rest of the local VFX industry need to fight for continued industry access to international talent. She said the industry hires locally for entry to mid-level positions, but has to look to global VFX hubs for more ex-perienced talent.
To date, she said, the industry has relied on an expedited hiring process through the IT worker sec-tion within Canada’s temporary foreign worker program.
With that program set to end in B.C. on September 30, she said the VFX industry risks hiring de-lays the fast-paced industry can’t afford.
“Every one of the guys that we’re chasing has multiple offers,” she said. “If we can’t lock down our of-fer quickly, knowing that we can get them in [to Canada], we’ll lose them.”
She said the industry is lobbying for an extension of the program or an alternative solution to the indus-try’s needs.
Besides banding together to fight threats, Grady said Vancou-ver’s VFX companies can position themselves to land bigger projects by partnering with other local VFX players.
She noted, for example, that MPC is partnering with Digital Domain on Warner Bros.’ Jack the Giant Killer.
“Part of how we landed the show was to say, ‘We will absolutely part-ner.’ Yes, we’re competitors. But we’re going to be in the same city, we’re sharing shots, we will make every effort we can to make that as seamless for clients as possible.”
Grady said that if Vancouver pursues those partnership oppor-tunities the city can collectively pursue a large franchise movie that could raise the profile of the city’s VFX industry, as the Harry Potter series did for London’s VFX world.
“It’s absolutely where Vancou-ver is heading – there’ll be enough facilities of a certain size and a cer-tain quality level that the studios will be able to park a big franchise picture here.” •[email protected]
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Vancouver playing host to
computer graphics conference
SIGGRAPH this summer “made
a huge positive impact”
– Howard Donaldson, president,
Digital Media and Wireless Association of B.C.,
Wa
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er
Br
oS
. en
t
Visual aids: an example of Moving Picture Co.’s recent VFX work on Warner Bros. Entertainment Inc.’s Sucker Punch
Moving Picture Co.’s Michelle Grady: ”a huge part of our game is making sure that we’re a place that artists want to work”
October 4–10, 2011 Business in Vancouver 3NeWs
full disclosure
By Jenny Wagler
it’s an area peppered with vacant lots, low-rent housing and light in-
dustrial operations, so it takes some imagination to see Lower Lynn’s de-velopment potential.
But the North Vancouver neigh-bourhood has a key asset: it’s been designated for a future rapid-transit connection to downtown Vancouver and the rest of the Lower Mainland.
To hear District of North Van-couver planners tell it, that future transit link will be a key driver of future business and residential de-velopment in the area.
“If there’s [bus rapid transit], new jobs that sprout up in Lower Lynn will now be well-connected to Sea-Bus and to the SkyTrain network,” said Tegan Smith, the district’s transportation planner. “So it be-comes easy if, for example, you live in Surrey to take a job in North Van-couver and take transit there.”
But also, in a chicken-and-egg scenario, North Vancouver’s de-velopment of the area will create the transit demand TransLink needs to justify improving transit service to that node.
“We don’t know what the timing of the investments from TransLink and frequent transit would be,” Smith said. “But what we can do is start to build a transit-oriented com-munity that will support those in-creased service levels.”
Banking on that transit service eventually being funded, North Vancouver is planning for 3,000 new residential units in Lower Lynn over the next 20 years – the largest vol-ume of new residential development envisaged anywhere in the munici-pality. It’s also planning commercial and office space as well as commun-ity facilities, while retaining adjacent light industrial uses.
North Vancouver is not the only local municipality that’s looking to marry transit plans with neigh-bourhood revitalization projects. With this approach developed and encouraged through Metro Van-couver’s recently adopted Regional Growth Strategy (RGS), municipal-ities throughout the region are exam-ining ways to put this approach into practice.
The plans for Lower Lynn are just one early case study of how the RGS will start shaping Metro Vancouver
land use and transportation.
Regional Growth StrategyThe RGS, which replaces the 1996 Livable Region Strategic Plan, sets the course for land use across Met-ro Vancouver until 2040. Christina DeMarco, regional development division manager of Metro Vancou-ver’s policy and planning depart-ment, said the plan set out to tackle two central contentious issues: job sprawl and the loss of industrial land.
On the job sprawl front, she noted that between 1990 and 2006, 49% of all new office space built in the re-gion – 9.1 million square feet – was located outside of urban centres.
“Low-rise office[s] in the middle of nowhere, basically.”
That kind of job development, she added, has left employees with-out transit options and increased the number of commuters.
“It’s hugely detrimental to a com-pact region and efficient transporta-tion when you’ve got these [offices] scattered everywhere.”
Linked to that problem, she said, has been a significant loss of the re-gion’s industrial land.
“It was a stupid American idea that we adopted, very much driv-en from the development industry: ‘OK, I’ll buy cheap industrial land, I’ll go to council and see if I can get it re-zoned to office.’”
Between 1996 and 2005, she said, Metro Vancouver lost approximately 3,000 acres of industrial land – more than 10% of the region’s entire stock.
The 73-page RGS, which was adopted July 29, is Metro Vancou-ver’s answer to those major issues, plus smaller-ticket planning items.
Transit-driven developmentViewed through a transportation lens, the RGS’s key new concept is the development approach being applied to Lower Lynn. In RGS lan-guage, these new nodes or transit corridors are called Frequent Transit Development Areas (FTDAs).
To meet RGS parameters, FT-DAs need to be within 800 metres of a rapid transit station or within 400 metres of TransLink’s Frequent Transit Network. The RGS notes that the areas will include medium and higher density housing, em-ployment, services, commercial ac-tivities and possibly cultural and
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Banking on transit’s power to drive growthThree-part BIV series examines the business and development potential of Metro Vancouver’s ambitious Regional Growth Strategy
Transit to anchor North Shore developmentNorth Vancouver’s Lower Lynn area earmarked for major overhaul
North Vancouver District has identified its Lower Lynn and Lower Capilano/Marine Drive neighbourhoods as Frequent Transit Development areas
Source: north VancouVer DiStrict
“But in many of the progressive
cities around the world like
Stockholm and Copenhagen,
they wouldn’t have that
separation [between land use
and transportation planning]”– Christina DeMarco,
regional development division manager, policy and planning department,
Metro Vancouver
SkyTrain and other components of Metro Vancouver’s transit system will
provide key arteries for revitalizing neighbourhoods and business
districts, according to the Regional Growth Strategy
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community uses.Once a potential FTDA is iden-
tified, municipal planners must get TransLink’s sign-off on an area. From there, the municipality starts developing the area, with the under-standing that TransLink will, as budgets permit, provide the transit services that are on the books.
North Vancouver, by virtue of having just finished its new official community plan, is ahead in the FTDA planning game. Aside from Lower Lynn, it has identified Lower Capilano/Marine Drive as a second FTDA – and gotten TransLink’s ap-proval on both nodes.
The City of Surrey has launched into the process to identify FTDAs, but still has a way to go.
Don Luymes, Surrey’s manager of community planning, said the mu-nicipality is working with TransLink on the Surrey Rapid Transit Study. Once the plan has been firmed up and transit stops identified, he said, Surrey can start looking for areas that need revitalization.
“There may be an area where there are large lots but smaller build-ings that have seen better days. Or
maybe there’s an area where there’s an old dying strip mall that could benefit from redevelopment to much higher densities.”
But like Smith, he noted the chicken-and-egg “dance” between municipalities and TransLink over what comes first: transit or increased density.
“Part of working together with TransLink on the Surrey Rapid Transit Study is we’re able to work together so there’s some expecta-tion of transit delivery and the city is then able to come to the plate with the kind of densities of jobs and liv-ing that would support that transit investment.”
Pretty please, TransLinkMunicipalities aren’t the only ones working out their dance with TransLink.
DeMarco said one key challenge for Metro Vancouver in mapping out the RGS was the regional board’s 1999 loss to TransLink of its jurisdic-tion over transportation planning.
“It’s a big challenge,” she said. “What we’re saying in this plan … is ‘Please, TransLink, support
the objectives of our plan. Pretty please.’”
DeMarco said that in North America, there’s approximately a 50-50 split between jurisdictions that unite land use and transportation planning and those that separate the two functions.
“But in many of the progres-sive cities around the world like Stockholm and Copenhagen, they wouldn’t have that separation; it would be done together.”
TransLink, however, emphasized that the RGS is well-aligned with its own long-range strategic plan.
“We’ve been trying to refer to [both entities’ strategic plans] as a box set – they really go hand in glove,” said Tamim Raad, TransLink’s director of strategic planning and policy.
“Our legislation requires that the strategic plans of both agencies be integrated and supportive of one an-other. So we’ve worked quite closely with Metro Van over the course of the last number of years to look at the long-range goals for transpor-tation and the long-range goals for development to make sure that they
both support one another.”
Goods movementWhile the RGS includes a few policies geared at improving goods move-ment, DeMarco said the regional district’s key plan for improving goods movement is to get more commuters off the road. But that approach is drawing flak from the transportation industry.
How well is the RGS going to serve the trucking industry and port traffic?
“The short answer is, it’s not,” said Louise Yako, president and CEO of the BC Trucking Association.
She said the region needs to look at ways to enable trucks to travel dur-ing off-peak hours – by, for example, relaxing noise bylaws so that waste management trucks can pick up in the evening or early morning.
Yako added that promoting tran-sit options, alone, won’t solve all goods movement challenges.
“As our population ages, is the transit solution really going to work for them? It’s part of the solution but not all of it, and I think if we put all of our eggs in one basket, we’re going
to find that that’s not going to solve the problem, because there is no sil-ver bullet.”
Tom Corsie, vice-president of real estate for Port Metro Van-couver, also voiced doubts about how well the RGS will serve goods movement and enable the port’s competitiveness.
“Has Metro Vancouver evolved to understand that this is a port economy? – well, kind of,” he said.
Corsie noted that, unlike its predecessor plan, the RGS at least touches on transportation and the importance of the economy.
Corsie said he sees a disconnect between senior governments’ sup-port of the port economy and what happens at a more local level – and in the RGS. “Port businesses support 80,000 direct and indirect jobs in the Lower Mainland, 129,000 jobs across the county. The senior governments ‘get it,’ and they’re investing to keep our Gateway competitive. The rub with all that with the municipalities, and this to a degree comes out in the regional plan, is that they’re not real-ly participating.” •[email protected]
Network of development nodes proposedTransLink funding will be needed to realize transit-powered development
District of North Vancouver planners Susan Haid (left), manager of sustainable community development, and Tegan Smith, transportation planner, in North Vancouver’s Lower Lynn area, which is slated for transit-driven revitalization
Roadmap to development: TransLink’s Frequent Transit Network concept as presented in Metro Vancouver’s Regional Growth Strategy
Source: metro vancouverDo
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“And it’s perceived that your poli-cies are starting to bump into each other.”
Stern, who was addressing a panel that included Jobs, Tourism and Innovation Minister Pat Bell, wanted assurances that the provin-cial government was not jeopard-izing positive developments in the clean-energy sector.
The Clean Energy Act and the 2007 BC Energy Plan require that Hydro:•be energy self-sufficient by 2016 at critical water levels; and•acquire a surplus of 3,000 GWh of “insurance energy” at critical water levels by 2020.
According to the review, the self-sufficiency policy significantly constrains Hydro’s ability to deliver cost-effective energy solutions. The
Run of river: Bands target small hydro projects as vital business development opportunitiesfrom Net, 1 financial burden of meeting this gov-
ernment direction, it adds, would be passed on to ratepayers via rate increases.
According to the government, if the definition of self-sufficiency were based on average rather than critically low water levels, BC Hy-dro would be close to being self-suf-ficient now.
Stern told Business in Vancou-ver that the standing offer program provides an opportunity to develop small hydro projects like the ones that many First Nations bands are planning because a guaranteed pur-chase agreement gives bands the certainty they need for financing and the security for taking the risk with their community to develop the projects.
“So any risk to or pullback on the standing offer program could have a
real impact on First Nations’ involve-ment in this sector.” The Tseshaht community is developing a $9 mil-lion run-of-river project on the West Coast’s Alberni canal.
“This is our first one,” Stern said. “We hope it’s not our only one.”
Bell was also told that many com-panies had come to B.C. on the basis of the self-sufficiency definition, and that reviewing it could negatively af-fect them.
“A lot of the investment that’s coming here is because there’s this certainty around the target for be-ing self-sufficient,” Stern told BIV. “That self-sufficiency really drives a lot of the momentum, and it creates opportunity where, if you’re into de-velopment, you can get financing and you can get partners because they see a real opportunity.”
Bell confirmed that a change
in the definition would change the amount of energy Hydro would have to buy to achieve self-sufficiency.
But Bell stressed that the gov-ernment is finding ways to support First Nation communities’ eco-nomic development objectives “and I know that clearly one of those areas is around energy and energy production.”
Speaking on the sidelines of the same conference, McLeod Lake In-dian Band Chief Derek Orr extolled the virtues of independent power producers (IPPs).
“They provide jobs for our mem-bers, contracts for our compan-ies and revenue-sharing through MOUs [memorandums of under-standing] that we develop with these companies.”
The band is working with sev-eral companies, including Finavera
Wind Energy Inc. (TSX-V:FVR) and Alterra Power Corp. (TSX:AXY).
“We want to urge the government to [recognize] that these are import-ant opportunities for First Nations,” said Orr. “If there’s not the IPPs, there’s not a lot of opportunity.”
Don Roberts, vice-chairman and managing director of CIBC World Markets Inc., said the worst-case scenario for IPPs is that no deci-sions are made.
But Roberts said there’s a future for the industry in B.C.
“You’ve got some competent de-velopers here, a good wind resource, a good water resource, a great bio-mass resource. You do have the car-bon tax that does matter in terms of it does send the right price signal, but you can’t have analysis/paralysis. You’ve got to move ahead.” •[email protected]
Hydro smart meters meeting municipal resistancePower utility aiming to install 250,000 of the units despite concerns raised over the program’s cost
By Krisendra Bisetty
As BC Hydro gears up to install 250,000 of its
“smart meters” by the end of October – the utility has al-ready reached the 100,000 mark – it’s top officials are engaging with municipal leaders, businesses and the public in a bid to quell rising opposition to the controver-sial devices.
The $930 million project is continuing under budget and ahead of schedule, and for the most part feedback from the province’s mayors has been good, Gary Murphy, Hydro’s chief project officer for the Smart Metering Program, said in an interview.
“I sense a lot of support for the program,” he said.
But Murphy added he was unsure how the utility would
deal with those municipalities that want the rollout halted.
“The important thing to know is that they have no jurisdictional authority over our ability to install smart meters,” he said on the side-lines of the Generate 2011 clean energy conference.
Murphy presented the business case for the smart meters program at the con-ference last Tuesday and ear-lier also spoke at the Union of BC Municipalities conven-tion in Vancouver, addressing issues that included the hefty price tag. The cost is high, he said, but the payback period is eight years.
“The benefits to our cus-tomers are $1.6 billion, so when you factor in the costs and the benefits, the overall net benefit to our customers is $520 million over the 20-year
life of the program. That goes back to our customers in the form of lower rates.”
BC Hydro claims the pro-gram will make its grid more reliable, increase public and employee safety and provide immediate savings. It would also cut down on energy theft, mostly from grow ops.
“Our conservative esti-mate is that $100 million a year of revenue is being stolen by these illegal grow ops, and that’s why our focus is on those primarily, and that’s what we’re going after first,” Murphy said.
He added that while the new meters would not elimin-ate the problem, it would “put a significant damper on it and cause these illegal grow-ops to either go off the grid or move out of the service territory.”
Even with the new meters
and the publicity surrounding them, the utility has discov-ered almost two dozen cases of tampering and theft.
Murphy described the sys-tem as a “breakthrough” in the type of information that it collects and the functionality that it brings, particularly in trying to meet rising demand for electricity. The ability to remotely disconnect and re-connect a service and auto-matic outage alerts are among its benefits, and information sent would be used by Hy-dro’s operation control cen-tre to measure, monitor and to adjust the voltage profiles along its distribution system, which consists of 18,000 kilo-metres of transmission lines, 56,000 kilometres of distri-bution lines and approxi-mately 200 sub stations, he said. “When we do that the
amount of energy we need to purchase from our generators is substantially reduced, and those savings get translated to our customers in terms of lower bills.”
And beginning April next year every customer that has a smart meter will be able to log on to a secure websiteand look at their energy use over the billing period.
Murphy dismissed the radio frequency concerns that have been growing in recent weeks. “We’re disappoint-ed that the special-interest groups are using misinforma-tion, half truths, lot’s of opin-ion masquerading as science to cause fear, and uncertainty and doubt in members of the community.” • [email protected]
Meter made: Hydro claims its smart meter program will make its grid more reliable
Daily business news at www.biv.com October 4–10, 20116 News
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Thane STennerThe fall checkup: three critical financial questions you should be asking yourself
It’s been a habit of mine to do a financial checkup in the first
few weeks of fall. I think of it as a sort of a “getting back to business” review of the portfolio and other financial issues after a summer of fun and sun. Maybe it’s a throw-back to my school days, which was more years ago than I care to admit!
This is a useful habit for any in-vestor. Taking time to reflect be-fore diving back into fall routine helps clarify next steps for getting your financial house in order over the coming months.
This year, my fall checkup will be even more important. We’ve been living in “interesting times” finance-wise, with volatility that has played havoc with asset alloca-tions and shaken the confidence of most investors.
Here are three critical ques-tions I’ll be asking myself over the
next few weeks. What are you doing to mitigate
downside risk? The summer of 2011 will be
known as the summer volatility came back. And while most high-net-worth (HNW) individuals are used to market corrections, the “whipsaw” markets we’ve seen over the past few months have been difficult to handle.
I’ve performed a “what if” an-alysis on my portfolio – a de-tailed, quantitative stress test to see what would happen should volatility strike again. I’ve in-creased my allocation to long/
short equity managers, placing additional funds with managers who can profit from further vola-tility. And I’ve started using op-tions (primarily puts) to protect myself against further downside. There are now several ETFs that offer the same kind of protection on a more diversified basis; they’re worth a look.
W h e r e a r e y o u s e e i n g opportunity?
There will always be doom-sayers who look at volatility and scream, “the sky is falling!” But if you’re a glass-half-full type of per-son (and I am), you understand that within crisis lies opportunity. Here are three contrarian ideas that I’ll be investigating further over the fall, with the intention of allocating some of the portfolio to one or more:
(a) Europe – particularly high-quality blue chip equities, which I
PROFITS AND LOSSES Losses are shown in brackets. Graph information by Stockwatch.
Telus Corp. (TSX:T, NYSE:TT)Internet TV boosts earningsGrowing wireless data network use and an increased subscriber base has boosted the earnings of Canada’s third largest telecom. For the 12-month period ending June 30, the number of wireless subscribers has grown 5.9% and Internet subscriptions have risen 3.3%. The big-gest gains, however, have been in the company’s Telus TV division, which passed the 400,000 subscriber mark halfway through the year.
Revenue: $5.08 billion (six months)Net profit: $652 million (six months)Earnings per share: $1.99
Atna Resources (TSX:ATN)Cash flow up with gold priceThe junior gold producer reported a 28% increase in revenue as more gold was sold in 2011’s second quarter for a higher price. The company sold 7,700 ounces of the precious metal at an average realized price of $1,520 per ounce. Its cash cost to produce an ounce of gold has fallen to $908 and is expected to drop further for the rest of 2011.
Revenue: $20.9 million (six months)Net profit: $997,000 (six months)Earnings per share: $0.01
20
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$60
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2006 2007 2008 2009 2010
Sep Oct nov Dec Jan Feb Mar apr May Jun Jul aug Sep Sep Oct nov Dec Jan Feb Mar apr May Jun Jul aug Sep
2006 2007 2008 2009 2010
Income historyn Revenue n Profit/loss
Income historyn Revenue n Profit/loss
Stock price Stock price
believe have been unfairly tainted by the debt crisis over there.
(b) U.S. financials – Warren Buffett, Bruce Berkowitz and others have been buying up U.S. banks during the summer volatil-ity. One could do a lot worse than follow their lead.
(c) Technology – tech has really taken it on the chin this summer. But “old tech” stalwarts have very healthy cash flows and strong bal-ance sheets.
What about your will? I’ve asked my clients this ques-
tion hundreds, perhaps thousands of times, over the years. It’s a sin-cere question, but it’s never hit home like it has this year, after my sister passed away in January. It was a difficult time for my family, made more so by the speed with which my sister’s health deterior-ated, her young age (she was 39) and the great rush in which her
intentions had to be planned, or-ganized and executed. Her es-tate was complicated, and, as her executor, there were several legal and other difficulties I had to overcome.
That’s why I’ve made it a top priority to review my own will and estate plan this fall. I’ve made a commitment: my heirs will not experience the same difficulties as my sister’s.
If it’s been a while since you’ve reviewed your will or your estate plan, put down this newspaper now and get it done. Indecision and lack of preparation have real consequences for your loved ones. Take it from someone who knows. •
Thane Stenner ([email protected]) is the found-er of Stenner Investment Partners within Richardson GMP Ltd.
Europe – particularly high-
quality blue chip equities
– has been unfairly tainted
by the debt crisis
Daily business news at www.biv.com October 4–10, 20118 Finance
InsIder TradIng
The following is a list of the largest stock trades made by corporate executives, directors and other company insiders of B.C.’s public companies filed by the week ending September 22. The information comes from a compilation of required reports filed with the BC Securities Commission within five cal-endar days of a change in an insider’s holdings.
Insider: Jim Pattison, directorCompany: Canfor Corp. (TSX:CFP)Shares owned: 27,898,350Trade date: September 12, 13, 14Trade total: $3,373,258Trade: Purchase of 337,400 shares over three days at prices ranging from $9.935 per share to $10.0385 per share.
Insider: Robert Grey, vice-president, investor relationsCompany: Extorre Gold Mines Ltd. (TSX:XG)Shares owned: 16,000Trade date: September 13, 14, 15, 16, 19Trade total: $936,849 (net)Trade: Sale of 100,000 shares at prices ranging between $9.56 and $10.10 per share follow-
ing the acquisition of 100,000 shares for $0.53 per share through the exercise of options.
Insider: Rui Feng, chairman and CEOCompany: Silvercorp Metals Inc. (TSX:SVM)Shares owned: 3,989,500Trade date: September 14, 16Trade total: $927,900Trade: Purchase of 135,000 shares at prices ranging between $6.54 and $6.99 per share.
Insider: Frazer Bourchier, vice-president, business develop-ment and technical servicesCompany: Silver Wheaton Corp. (TSX:SLW)Shares owned: 0Trade date: September 21Trade total: $864,824 (net)Trade: Sale of 33,333 shares at prices ranging between $41.77 and $41.87 per share following the acquisition of 33,333 shares for $15.88 per share through the exercise of options.
Insider: Allan Cloke, directorCompany: Copper Mountain Mining Corp. (TSX:CUM)Shares owned: 211,335
Trade date: September 19Trade total: $651,480Trade: Sale of 106,800 shares for $6.10 per share.
Insider: Paul SingerCompany: TAG Oil Ltd. (TSX:TAO)Shares owned: 2,208,920Trade date: September 15, 16, 19, 20, 21Trade total: $435,500Trade: Purchase of 59,800 shares at prices ranging between $7.19 and $7.38 per share through the Liverpool LP.
Insider: George Lawton, directorCompany: Extorre Gold Mines Ltd. (TSX:XG)Shares owned: 0Trade date: September 20, 21Trade total: $429,821 (net)Trade: Sale of 103,125 shares at prices ranging between $9.69 and $9.71 per share follow-ing the acquisition of 75,000 shares for $5.06 per share and 28,125 shares for $6.80 per share through the exercise of options.
Insider: Nikola Tatarkin, executive director, Silver
Wheaton CaymansCompany: Silver Wheaton Corp. (TSX:SLW)Shares owned: 3,000Trade date: September 21Trade total: $314,125 (net)Trade: Sale of 12,500 shares for US$42 per share follow-ing the acquisition of 12,500 shares for US$16.87 per share through the exercise of options.
Insider: Allan Skidmore, co-executive chairman and CEOCompany: Glentel Inc. (TSX:GLN)Shares owned: 558,998Trade date: September 15Trade total: $277,020Trade: Sale of 16,200 shares held by Elsieco Holdings Ltd for $17.10 per share.
Insider: Thomas Skidmore, chairman, president and CEOCompany: Glentel Inc. (TSX:GLN)Shares owned: 558,998Trade date: September 15Trade total: $277,020Trade: Sale of 16,200 shares held by Elsieco Holdings Ltd. for $17.10 per share.•[email protected]
* Assumption based on forward looking projections based upon total projected average annual simple return for full 10 year holding period. See Offering Memorandum for further details. This document should not be construed as an offer to sell, nor a solicitation to buy any security. An offering is made only by private placement pursuant to a confidential Offering Memorandum issued by iFund 2011 Capital Corp. iFund does not provide investment advice on any investment. iFund 2011 Capital Corp also always recommends that every client seek professional financial advice prior to completing any investment.
Early liquidity options
RRSP/TFSA eligible
YVR SECONd TO PEARSONAugust airport flight volumes on the rise
427,910 39,121 30,002 21,361August flights
(Canada)
August flights
(Pearson)
August flights (YVR)
August flights
(Calgary)In the peak summer month of August, Vancouver International Airport (YVR) was the second-busiest airport in the country after Toronto’s Pearson Airport. The third-busiest airport was Calgary International, with 21,361 aircraft arrivals and departures. The 42 largest Canadian airports (with NAV Canada air traffic control towers) reported 427,910 aircraft take-offs and landings in August, virtuallly unchanged (0.0%) from August of last year. YVR’s busiest day in August was recorded on Thursday, August 4.
EI claimants drop in B.C. in July The number of Employment Insurance (EI) claimants receiving regular benefits in B.C. declined (-4.2% seasonallly adjusted) to 60,720 in July. At the national level, an estimated 535,670 Canadians received regular EI benefits, 4.4% fewer than in June.
-BC Stats Infoline, Issue 11-38, September 23
B.C. retail sales slow in JulyRetailers in the province had a slower month in July as sales inched down (-0.5%, seasonally adjusted), reversing the slight increase (0.4%) recorded in June. Canadian sales followed a similar pattern, slipping 0.6%, following a 0.8% climb in the previous month.
-BC Stats Infoline, Issue 11-38, September 23
B.C.’s year-over-year inflation up 0.4 points in August B.C.’s year-over-year inflation rate climbed 0.4 percentage points to 2.1% in August. Higher energy costs (9.0%), particularly for gasoline (12.3%), helped push the provincial rate up. Excluding energy, the Consumer Price Index (CPI) would have been just 1.4% higher than in August of 2010. Food bills were up 3.8%, as the cost of meals at restaurants rose 2.3% and the price of groceries climbed 4.6%.
-BC Stats Infoline, Issue 11-38, September 23
October 4–10, 2011 Business in Vancouver 9finance
and some analysts are specu-lating the company plans to announce LTE-capable iPhones and iPads for 2012.
LTE networks use exist-ing fibre optic infrastructure, but require billions of dol-lars of upgrades in the form of new antennas and oth-er hardware. Telus spokes-man Shawn Hall said the company is investing $670 million in B.C. alone this year, a significant portion of which is going into LTE infrastructure. •[email protected]
@nbennett_biv
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Rogers beats Telus to the LTE punchNew high-speed cellular network now available to company’s customers, but only in Vancouver, Burnaby and Richmond
By Nelson Bennett
If you use any kind of a mo-bile device, you’ve prob-
ably heard about LTE and how fast it is.
Rogers Communica-tions Inc. (TSX:RCI) dem-onstrated just how fast last week at the launch of Van-couver’s first LTE (long-term evolution) cellular network.
It also showcased a new LTE-compatible, Android-based Samsung smartphone and HTC tablet that will be available soon.
“It gives us the ability to serve more people in the same geographic area with higher speeds and a bet-ter user experience,” Reade Barber, senior director, data product management for Rogers, said at a media launch last week.
Vancouver joins Toron-to and Montreal as the only Canadian cities with Rogers’ LTE network.
Bell launched LTE in the Hamilton-Waterloo area two weeks ago, and Telus is busy installing the equipment
needed to launch LTE early in 2012.
Only Vancouver, Bur-naby and Richmond are currently in Rogers’ LTE coverage area. Other out-lying cities will be added as the necessary infrastructure is built.
LTE’s data speeds have thus far only been available on high-speed Internet. In addition to speed, LTE has better latency (less lag, for things like gaming).
Rogers’ LTE’s downlink speeds are four to five times faster than anything cur-rently available. Users will be able to watch HD movies, play games and transfer huge amounts of data on a smart-phone, tablet or laptop.
There’s just one hitch: whatever smartphone or tab-let you own now won’t work on the LTE network. Those devices need to be built spe-cifically for LTE, and, so far, few manufacturers are mak-ing them.
The first LTE-capable smartphone that Rogers will sell is the Samsung Galaxy II
($199 on a three-year plan or $650 with no plan).
The new HTC Jetstream tablet – exclusive to Rogers – is scheduled to be available October 18 and will sell for $500 on a three-year plan or $800 without a plan.
Among the tablet’s fea-tures is a digital pen that will allow users to sketch, high-light, take notes and sign documents.
As for data plans, Rogers is offering a limited intro-ductory offer of a 10 gigabyte (GB) “bucket” for $52.93 per month.
Most initial customers are not likely to be smartphone or tablet users, but business-men and women who need high-speed cellular connec-tions for their laptops.
For that, Rogers sells a mobile modem called the LTE Rocket, as well as a Rog-ers wireless AirCard, both of which are made by Rich-mond’s Sierra Wireless, which also makes the LTE-
capable USB modems for Bell and AT&T in the U.S.
“This is a milestone in a pretty significant piece of work to get this technol-ogy out there,” said Andrew Green, Sierra’s vice-president of marketing, mobile com-puting business unit.
“LTE is a pretty mas-sive technical challenge. It’s something we’ve been work-ing on for a number of years now, and this sort of technol-ogy is rolling out around the world in bits and pieces and Rogers is really on the lead-ing edge of that.”
The LTE Rocket powers a user’s laptop, while the Air-Card turns it into a cellular mobile hotspot that up to five devices can use.
Mark Golberg, a tele-communications industry consultant, said the early adopters are likely to be the corporate sector and add-ed that Rogers might score points for being among the first to offer LTE.
“It’s an important state-ment to their corporate cli-ents,” Goldberg said. “Rogers has been fairly strong in the corporate market.”
He described a typical corporate user: A sales-person flying from Toronto to Vancouver to make a pres-entation could use an LTE modem to download graph-ics, sound and video files for a PowerPoint presentation in mere seconds while in the air or in a taxi.
“I think the message is that wireless competition isn’t just a matter of who’s got the lowest price,” Gold-berg said. “It’s also Rogers sending a signal to its cus-tomers and the marketplace that quality and innovation are important characteristics for people to consider when choosing their carrier.”
If Apple is planning to launch LTE-capable iPhones, iPads and MacBooks, the company isn’t saying. How-ever, it is planning a major announcement next week
Ne
ls
oN
Be
NN
et
t
Rogers’ Reade Barber: if you want Rogers’ LTE network for smartphone or tablet use, you’ll need to buy the Android-based Samsung Galaxy II or HTC Jetstream tablet
source: rogers commuNicatioNs
“I think the message is
that wireless competition
isn’t just a matter of who’s
got the lowest price”
-Mark Goldberg, president,
Mark H. Goldberg & Associates
Daily business news at www.biv.com October 4–10, 201110 Technology
Retro hotelsGrowing up in Montreal, this columnist saw Vancouver as the place everyone moved to after Expo 86, at about the same time folksinger Ian Tyson returned to prominence with Cowboyog-raphy. The album included Tyson covering his own, older ode to Vancouver, “Summer Wages,” with its reference to “all the beer parlors / all down along Main Street” where “the dreams of the season / are spilled down on the floor.”
But with gentrification, the bars and hotels along Main Street – including the American Hotel with its new Electric Owl iza-kaya, and the London Hotel and pub – are filling up with a new season’s dreams. Throw in the celebrated Waldorf a few blocks east on Hastings Street, and the East Side is finding its groove as investment pours in.
But what of the Burrard Mo-tor Inn on the other side of town opposite St. Paul’s Hospital, asked a reader?
The vintage property origin-ally opened in 1956 and enjoyed a 50-year run before closing in 2006. It was put on the market and sold for $8 million to Kalla Holdings Ltd. in 2010. Kalla principal Tony Kalla, a seasoned multi-family investor (and one of the original shareholders in Business in Vancouver, by the by), saw potential in the 72-room property with its enclosed court-yard – as apartments.
But when the numbers didn’t pencil out for converting the sol-id concrete structure with mo-tel-sized rooms to apartments, a closer look was taken at its hotel potential.
“We thought we could do a funky, boutique, hipster hotel that no one else has done in this town because of the courtyard,”
Kalla said. “We thought there was some upside to the hotel business on the property.”
The inn kept running until being shut down in February 2011 to allow the renovations to proceed full bore. Since then, more than $3 million has been spent remaking the rooms and renewing infrastructure, in-cluding plumbing, electrical and lighting systems.
High-definition f lat-screen televisions have been placed in every room, which run from $129 a night – a rate hip to budget-conscious travellers.
Hodgson Design Associ-ates devised a retro theme for the property, and online travel-ler reviews agree the property has nailed the hipster ethos with colourful doors, stylized sign lettering and chairs around the
courtyard that recall a time well before the digital age.
K a l l a p l a n s f u r t h e r refinements.
While the Waldorf touts a vintage tiki bar and local res-taurant phenomenon Nuba, the Burrard is home to 7-Eleven and Blenz outlets.
Demolition pendingWhile major office towers grab headlines, Vancouver & Shang-hai Land Ltd. is quietly pro-ceeding with plans to develop a five-storey commercial building at 720 Robson Street.
The heritage façade of the existing structure at 817-819 Gran-ville Street would be maintained, while a second building at 712 Robson Street would be demol-ished. The new building developed on the site will be 41,792 square
feet and will offer three storeys of office space above two storeys of shops. Two levels of underground parking will be maintained.
The building facing Robson Street is boarded up for demoli-tion, but Andrew Chan of Van-couver & Shanghai did not return calls for comment regarding the timeline for the project. Musson Cattell Mackey Partnership is architect for the project, but re-ferred all questions to Chan.
The original building at 817-819 Granvi l le Street dates to 1888, but the current facade was designed in 1929 by architects Townley & Matheson, which also designed the old Vancouver Stock Exchange building at 375 Howe Street that Credit Suisse plans to redevelop.
To w n l e y & M a t h e s o n ’s original drawings wil l guide
restoration of the façade of 817-819 Granville Street.
During the city’s Urban De-sign Panel meeting this past February, some panel members felt details of the project’s design could feature “a higher level of unexpectedness.” Given the lack of further information available from Vancouver & Shanghai at this time, the final form might well be unexpected by the gen-eral public.
Paint It BlackThe long-time home of Korean restaurant Arirang House at 2211 Cambie Street at the north end of the Cambie Street bridge has started attracting attention, and for good reason. The former restaurant building was recently painted black (“black as night, black as coal,” to quote the Roll-ing Stones).
It’s an artistic prelude to what promises to be a bowed boutique residence of just 15 apartments looking toward False Creek.
Port Capital Group Inc. , headed by Tobi Reyes , is the developer.
Its portfolio includes prop-erties at 522 Beatty Street and 99 West Pender Street, site of a planned Bing Thom-designed tower by the Salient Group (which a lso redeveloped 522 Beatty Street). •[email protected]
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Real estate Roundup
Peter MithaMDevelopers get hip to new hotel opportunities; Robson Street heritage property overhauled
“We thought we could do a
funky, boutique, hipster hotel
that no one else has done in this
town because of the courtyard”
– tony Kalla, principal,
Kalla holdings
Greening up: a lush courtyard complete with an elevated garden of palm trees and cedar were selling points for tony Kalla when he looked at buying and renovating the Burrard Motor inn
October 4–10, 2011 Business in Vancouver 11Real estate
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FAMILY BUSINESS
Trail blazingAppliance business straddles two provinces and employs 22 family members
By Nelson Bennett
On paper, Trail Appliances Ltd. in B.C. and Trail Appliances in
Alberta are two distinct corporate en-tities with separate ownership. How-ever, they share a website, suppliers, advertising and a lot of blood.
Both are owned by the Broderick family. Six of seven Broderick siblings work at Trail Appliances – four in Al-berta, two in B.C. – and a whole new wave of Brodericks – a third genera-tion – is rising through the ranks.
A total of 22 family members work for the two companies (at one point it was 26). About half that number work in the B.C. company.
Mike Broderick’s daughter, Kate, works in Trail’s advertising depart-ment, and his son-in-law, James Rey-nolds, is vice-president of retail sales.
“My wife, Pat, works here as well,” Broderick said. “She is in charge of operations and administration.”
Even before Trail Appliances came into being, there was a Broderick family-owned business. Jack Bro-derick, the 81-year-old patriarch, worked in a Chrysler dealership in Regina that had been owned by his father, John Broderick.
In 1974, he moved to Calgary to open his own business – a home appli-ance rental store. His son, Paul Brod-erick – who is one of two sets of twins – helped him run the business.
Paul Broderick became owner of the Alberta Trail Appliance stores when his father retired 15 years ago.
Mike Broderick also worked for the family business in Alberta for a while before earning an education degree and becoming a teacher. In 1980, his father and brother asked if he would like to move to B.C. to start up a new Trail Appliances store in Van-couver, and he agreed.
His brother Peter Broderick– Paul’s twin – also moved to British Columbia to help establish the B.C. business. The first B.C. store opened in Richmond. Peter Broderick later
opened a store in Coquitlam.“The growth since that has largely
been through acquisition,” Mike Bro-derick said.
There are now eight Trail Appli-ance stores in British Columbia. (in-cluding Victoria, Surrey, Langley and Kelowna) and five in Alberta. The two Trail Appliances companies employ 650 people, with 250 of them work-ing in B.C.
The Brodericks marked a mile-stone in May with the opening of Trail Appliances’ new 26,000-square-foot flagship store in Vancouver in the old Petcetera building (2876 Ru-pert Street).
Because the business is part of a continuum, Mike Broderick said the company can take a long-range view to its corporate decision-making.
“We can afford to make long-term decisions without the short-term pay-back. We take a very long-term ap-proach with how we go to market and what paybacks might be in terms of investments, and it doesn’t have to be instant success.”
In recent years the company has seen double-digit growth, with its builder sales division accounting for
a good deal of that increase in sales – something Mike Broderick attributes to his nephew, Jason Broderick, vice-president of builder sales.
Manage growing painsJudi Cunningham, executive direc-tor of the Business Families Cen-tre, said Trail’s “organic” growth is fairly typical of larger family-owned businesses.
With so many family members in-volved, she said, companies like Trail should make sure they map out how the management and ownership of the business will be handed down.
“As you get to 22 family members, that becomes a pretty complicated system, so what worked quite well in the beginning can start to become structurally challenging,” she said.
“The challenge is now you have 22 people that you need to go through a succession to the next generation. You’ve got 22 family members that could easily turn into 50, 60, 70 people in the fourth generation, depending on how many kids each of these family members have.”
When Mike and Peter Broderick retire, control of the company will
pass to Peter Broderick’s son Jason and Mike Broderick’s son-in-law James Reynolds.
Reynolds and Jason Broderick studied business and finance at Simon Fraser University together. After graduating, Jason Broderick joined the family business and vouched for Reynolds, who joined the company eight years ago.
After he had joined the company, Reynolds met, fell in love with and married the boss’s daughter, Kelly. Marrying into the family was not an automatic fast-track to the upper ech-elon of the company, however.
“There’s no nepotism,” Reynolds said. “Nothing is given to you be-cause you’re family. If you’re family, the expectations are actually higher for you and you have to work that much harder.”
Whether his two children will one day end up owning a piece of the busi-ness has not been worked out, Rey-nolds said.
“Being family doesn’t guarantee ownership, but you can only be an owner if you’re family.” •[email protected]
@nbennett_biv
Trail family dynamics (l-r): Pat Broderick, Richard Broderick, Mike Broderick, Jason Broderick, James Reynolds, Kate Procter, Ryan Broderick and Peter Broderick
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Daily business news at www.biv.com October 4–10, 201112 Family Business
Human ResouRcesQuarterly News Report October 4–10, 2011; issue 1145
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The virtual water coolerWhile some companies still forbid employees to use social networks at work, others are embracing it with their own internal social networking sites
By Nelson Bennett
If you’re the head of a large com-pany or organization, you may
have been pitched at some point – probably by your HR department – on implementing an enterprise social network.
Think Facebook for work, but with a suite of collaboration tools added on: departmental calendars, document-sharing platforms and inter-office messaging, to name a few.
You may have pictured thou-sands of hours of company time going down a “social notworking” black hole.
In fact, companies that have implemented social intranet have found productivity, collaboration and knowledge retention goes up, said Gordon Ross, vice-president
strategy and co-founder of Thought-Farmer – one of Canada’s most pop-ular social intranet developers.
The Guardian newspaper, eHar-mony, Mountain Equipment Co-op and Vancouver Airport Authority are just a few of Thought-Farmer’s 100 clients.
“It becomes very apparent, very quickly, that it’s a productivity tool,” Ross said.
One of the first things compan-ies with social intranet notice is that email congestion goes down.
“Email was the killer application that allowed us to work so much more effectively about 20 years ago,” said Ron Shewchuk, a business communications consultant, who was a guest speaker at the recent So-cial Intranet Summit 2011 in Van-couver. “Today it’s the application that’s killing us.”
Joey Dubuc, Internet site ad-ministrator for MEC, said email is still valuable for some internal com-munications, but that the social intranet it implemented a year and a half ago – called Mondo – has re-placed a lot of internal emailing.
“What it’s done, for a lot of people, is that it has just shrunk down the ever-growing pile of emails and kept more global communiqués and col-laborative communiqués down to a minimum in the mailbox and just moved it over to Mondo.”
Many large organizations already have intranet. They are typical-ly static, one-way communication platforms. Internal social network-ing – also known as enterprise so-cial networks or Web 2.0 – is more like Facebook or LinkedIn because everyone on the site has a bio and can post content without having to
go through a webmaster.For some managers, that raises
the spectre of employees gossiping or even sniping at each other pub-licly. In fact, that rarely happens, Ross said.
“People very quickly understand that there’s an audience,” he said.
One of the benefits of social intranet is that it helps people within an organization learn who their col-leagues are, what they do and what they are working on.
“You can have a 50-person com-pany and not know the person across the hall from you,” Shew-chuk said.
That employee alienation tends to be most pronounced in compan-ies or organizations where employ-ees are spread throughout multiple branches.
Vancouver-based Global Con-tainer Terminals has only 325 em-ployees, for example, but nearly half of them are 3,919 kilometres away, in New York State. The company runs two shipping terminals in Vancou-ver, one in New Jersey and one in New York.
In April, the company went live with GCT360, a ThoughtFarmer site, with the hope it would bridge that gulf.
“We really wanted to have a place where people can collabor-ate and communicate across the re-gions,” said Peter Miedema, Global
Container Terminals’s CIO. “The people from east and west really didn’t know each other before.
“It’s more than just social media. It’s truly a tool to share information and to work together on projects.”
MEC has an even greater geo-graphic disconnect. The co-op has 1,500 employees in 14 locations spread across Canada.
A ThoughtFarmer intranet case study shows employee engagement at MEC is up, thanks to Mondo, which MEC staff can access from work or from home. Since front-line retail staff at MEC don’t have com-pany emails or computer terminals, being able to access Mondo from home gives them access to organ-izational information they never had before.
In addition to news feeds, social intranets can also host calendars that allow everyone in the organiza-tion – or a specific department – to review project deadlines, see when and where meetings are scheduled, or who may be on vacation, work-ing from home or off sick. They also typically offer document sharing and wiki functions that encourage and facilitate collaboration.
If you are putting together a PowerPoint presentation, for ex-ample, or an annual report that requires input from colleagues, your cohorts can work on the same
ThoughtFarmer co-founder Gordon Ross: social intranet boosts productivity and collaboration
Mountain Equipment Co-op and eHarmony encourage the use of social networking among employees with networking sites like these
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Sponsor’s Message
HR Connections
EvolveFrom face-to-face to Face-book, we are intercon-nected in ways unconceiv-able less than a generation ago. What is now the norm in this era of social media, online forums and real time exchange, has re-aligned the boundaries of the work/life equation.
F o r t h o s e i n h u m a n resources, the impacts have been multiple. From brand-ing to recruitment to reten-tion, the technologies that have come to define daily life, have proven powerful tools for enabling both the potential and processes of our profession.
As a province-wide associa-tion, those same technolo-gies have allowed BC HRMA to offer greater value to our 5,200+ members: from our private online community committed to professional peer discussion to ongo-ing webinars and archived resources . S imi lar ly invaluable are our public HR information offerings via our industry news hub, HRVoice.org, the ground-breaking HR Metrics Ser-vice, and BC HRMA’s pres-ence on LinkedIN, Facebook and Twitter.
But to stress the obvious, these tools are simply that, tools to augment communi-cation, not replace the rich-ness of face-to-face interac-tion. They create additional channels to engage a wider audience with quality con-tent, giving voice to HR’s role in our changing busi-ness landscape.
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Keep your staffFinding out why employees leave is key to retention strategy
By Frank O’Brien
When a valuable employ-ee quits a company,
the boss shouldn’t expect a straight answer when the em-ployee is asked why, says An-gela Greene.
“If asked by a direct supervisor, departing em-ployees will default to money as the excuse,” said Greene, president and founder of Vic-toria-based Elevate Reten-tion, which specializes in helping companies retain employees.
“For example, it’s easy to say, ‘I would love to stay but Company X has made an of-fer I can’t refuse’ rather than, ‘This company stinks,’ or ‘I am leaving because of you.’”
Studies have shown that 80% of employers believe most people quit because of money, but employee exit surveys re-veal that only 20% of those leaving a job did so because of their pay level, Greene said. “About 80% of the time, they leave due to ‘other’ reasons,” she said. “This may be things such as lack of appreciation or opportunities, poor mor-ale or how the employee is treated by supervisors or co-workers.”
This gap in perception is not that surprising, given that fewer than a third of em-ployees will initiate a discus-sion with their boss about job satisfaction, she said.
There are deep bottom-
line dangers in staff turnover, however. It costs as much as six months’ salary to replace an hourly employee and up to 18 months in salary to re-place a mid-level employee,
Greene noted. In the case of one of Greene’s clients, the sudden departure of a “super star” required the company to eventually hire two full-time and one part-time em-ployees to replace him. Also, customers often become loyal to a particular employee and, when that employee leaves for
a competitor, the customer may follow suit.
Lack of appreciation, Greene said, ranks among the main reasons an employ-ee quits.
”It is a basic human need to have personal recognition,” she said, and the recognition doesn’t have to mean a raise in pay or making a flashy an-nouncement. Often, a sincere “job well done” thanks from a superior can make an em-ployee feel appreciated.
“The key is to be genuine and specific in the praise,” Greene said. More flexible work hours, vacation time, work-life balance and tuition reimbursements also rank higher today among younger employees.
Watch for the signs T here a re c lea r wa rn-ing signals that employers should watch for if they do not want to lose a key em-ployee. These may include increased abstenteeism, a negative attitude, less inter-est in completing projects or a failure to offer feedback when asked.
“If a company believes they are about to lose a star, it is best sit down with the em-ployee and ask point blank, ‘What would it take to make you consider staying with us?’” she said.
A top person leaving can also have a cascade effect on the entire staff, eroding
Angela Greene, president of Elevate Retention: money is seldom the top issue when an employee quits
morale and perhaps signal-ling others to leave the com-pany, as well.
Greene said exit inter-views with departing employ-ees can provide candid and constructive information for employers, but an unbiased individual, not the direct supervisor, should conduct the discussion. In cases where the split wasn’t amicable, it is sometimes best to wait a few weeks to allow the individual to reflect and become more objective, she added.
Employers today face more of a challenge in re-tention because, generally, people don’t stay at their jobs as long as they used to. “My father worked for 35 years at the same company,” said Greene, a self-described Gen-eration Xer. “You just don’t see that as much today. It is not uncommon for someone to have five or six careers in their work life.”
Anna Grolle, director of HR and corporate operations at Cactus Restaurants Ltd.,
said flexible hours are a key method of retaining young workers. “At Cactus Club, many of our employees are students and it’s extremely important for them to have f lexible work hours to ac-commodate their studies and schooling,” she said.
This year Cactus Club, which has more than 2,300 employees, was named as one of the Canada’s Top Em-ployers for Young People, as chosen by the editors of Can-ada’s Top Employers, and, recently, as Best Restaurant To Work For in the Georgia Straight’s annual Best of Van-couver issue. Grolle added that Cactus Club also offers “great training and support” to those employees who want a career in the industry.
Employers, however, are right to consider money a pri-mary factor. Research shows that if the salary is not com-petitive, the chance of an em-ployee, of any age, leaving is significantly higher. •[email protected]
”It is a basic human
need to have personal
recognition”
– Angela Greene,president and founder,
Elevate Retention
Mobile: Access site on PDA from The Virtual, 13
document from their intranet site and they don’t even have to be in the office to do it.
ThoughtFarmer recently launched a mobile web appli-cation that even allows users to access their sites on their smartphones or tablets.
One of the most valuable functions of social intranet is that it allows organizations to retain knowledge, even after employees leave, Ross said. With large numbers of baby boomers set to re-tire over the next decade,
knowledge retention could become increasingly import-ant, he said.
“When that person walks out the door, you lose what they know,” Ross said.
Social intranet can be used as an “institutional mem-ory” because all of the work and communications ever done by employees is retained within a searchable database.
“It has perma nenc y through time and it’s publicly available,” Ross said. •[email protected]
@nbennett_biv
Daily business news at www.biv.com October 4–10, 201114 Human resOurces
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YOUR BENEFIT PLAN SHOULD BE AS UNIQUE AS YOUR COMPANY’S IDENTITY.
It’s your employees that make up the identity of your company. At TRG, we understand that no two companies or employees are alike. Their individual qualities, needs and goals make that identity unique. By rewarding and retaining your employees with a flexible and comprehensive benefits plan, you’re actually safeguarding the character and identity of the company itself. If you are looking for employee benefits or a retirement program specifically suited to you and your people, give us a call. Together we can build a program that’s sure to leave a distinct and lasting impression. For more information visit TRGGROUP.COM
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Boardroom Strategy
Mike DesjarDinsStocking your arsenal to win the war for talent
a 1997 McKinsey and C o m p a n y s u r v e y
coined the phrase “the war for talent.” It forecast a two-decade demographically fuelled net reduction in tal-ent in the workforce due to baby boomers retiring.
The recent recession slowed that war, as boomers planning to retire saw their RRSPs, investments and pensions take a massive hit. As these investments begin to recover to pre-September 2008 levels, it’s again be-coming attractive for boom-ers to consider retirement or early retirement.
The challenge for human resources VPs in medium to large organizations is man-aging the variance between eligibility to retire and the desire to retire.
Because boomers range in age from 55 to 65, it’s diffi-cult to know when they want to take retirement. Helping drive that unpredictability is the larger disincentive to announce retirement plans too early.
Many boomers have seen their friends and colleagues announce a pending retire-ment only to be moved aside from key projects and stra-tegic objectives, leading to the feeling that they’ve been “put out to pasture” when they still have years left be-fore they plan to depart.
There are fewer Gen-Xers than boomers. So there’s a gap in experience that seem-ingly requires Gen-Xers and HR to plan for and fast-track their development.
Left to their own devices, Gen-Xers would have the experience they need to take on key leadership roles in 10 to 15 years. But, considering they will need those skills in the next three to seven years, that’s far too long to wait.
CEOs we work w it h say that one of the the big-gest challenges they face in reaching their long-term strategic objectives is hav-ing enough talented people ready to take on key leader-ship roles.
This is where succession planning steps in. It focus-es on fast-tracking the de-velopment of high-potential leaders within the organ-ization to replace the senior leaders who are retiring and to build talent for the fu-ture roles that will be add-ed to the organization as it grows.
Here are some key con-siderations for your succes-sion plan:
Be clear about what suc-cess looks like. Develop KSAs (knowledge, skills and abilities) for each of the sen-ior roles and a set of leader-ship competencies for each of an organization’s leader-ship levels.
Have multiple candi-dates for all senior roles. Because this is a war for talent, the “one” candidate you have marked for a role might be attracted out of the organization. The ideal can-didate might also turn out to be unable or uninterested in fulfilling the role when it needs to be filled. By identi-fying and developing mul-tiple candidates, you reduce your risk.
Provide balanced feed-back. By instituting a 360-de-gree assessment process, leaders can receive feedback from their bosses, peers and direct reports. That helps to highlight strengths that can be leveraged, weaknesses that can be shored-up and blind spots they need to be aware of.
Understand the differ-ence between perform-ance and promote-ability. Using a talent matrix with performance on one axis and promote-ability on the other, chart your high po-tentials. You might find that individuals who are stel-lar performers in their cur-rent role would be best left in place versus promoting someone who would suffer in a role requiring a differ-ent set of skills and greater responsibility.
There’s no time for on-the-job experience. There can be as much as a 10- to 15-year experience gap between retiring leaders and high po-tentials. With an average of three to seven years for most boomers to retire, there isn’t time for on-the-job experi-ence to close the gap. High potential leaders need to have clearly defined road-maps for their development (special projects, interim
roles, secondment, experi-entially based leadership development, books) and involvement in a formal leadership development program. This approach will tackle the three major gaps most Gen-Xers have in their skill set: company, competi-tive and industry know-ledge, internal and external
There can be as much
as a 10- to 15-year
experience gap between
retiring leaders and
high potentials
relationships and overall leadership experience.
Engage leaders in the plan. High-potential lead-ers will want to be actively engaged in helping deter-mine their career path. In-volve and engage them in a discussion of the areas they need to improve to be able to take on their next leader-ship role.
Involve human resour-ces. The HR team will be critical in helping shape the tools required to assess and support an organiza-tion’s high-potential leaders.
Involve them in discussions around leadership develop-ment, performance man-agement and assessments so they can guide you and your high-potential leaders in the direction of key resources and tools.
Succession planning has become a key part of the strategic process of any growing organization to-day. CEOs know that hav-ing the right talented people in place allows them to pur-sue aggressive growth strat-egies that competitors might not be able to replicate as
they scramble to put the people in place to meet the f low of leaders out of the organization. •
Mike Desjardins i s the CEO at ViRTUS (w w w.virtusinc.com), an organ-izational development-con-sulting firm with expertise in strategic planning and implementation, leader-ship development, change management and succes-sion planning for medium to large organizations. He regularly blogs at www.mikedesjardins.com.
October 4–10, 2011 Business in Vancouver 15Human ResOuRces
BC HRMA’s Professional Awards celebrate excellence in professional people practices.
Recognize a colleague or peer by making a nomination today!
Nomination Deadline:
Friday, December 2nd, 2011 5:00pm PST
For more information and to download a nomination form, visit: www.bchrma.org/awards
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Prime Minister Stephen Harper in Whitehorse: new agreement could boost resource income 10-fold
workplace solutions
DaviD LitherLanDFace time: how important is it in the hiring process?
almost everything we do to-day when it comes to work is
controlled from behind a computer screen. The speed and efficiency of email has completely changed or-ganization and interactions in the workplace, and the process of re-cruiting and hiring employees is no exception. The concept of a printed and delivered resumé is somewhat foreign now that online job boards, websites like Monster.com and Workopolis.com and “email only” resumé collection have become the norm.
Meeting face to face with can-didates is often left to the end of the hiring process and sometimes skipped altogether. This saves an astronomical amount of time and makes the screening process much more consistent and methodical, but is it an altogether better ap-proach to hiring?
Time saved from sifting through hundreds of printed resumés and booking several days’ worth of interviews is a major factor in fa-vour of eliminating face time when hiring. But heed the warning that the old fashioned face-to-face meet-ing cannot and should not be com-pletely replaced during the hiring
process. Its value stands above and beyond the newer and more appeal-ing electronic processes.
In-person meetings and inter-views foster stronger engagement and connection versus a simple exchange of emails. Stronger en-gagement increases the chance of identifying major issues or dis-covering desirable traits. Face–to-face meetings also tend to be more
memorable. Given the volume of email processed each day, it is much easier to remember and prioritize candidates that you have physical-ly sat across from than those with whom you’ve conducted an email exchange.
The kind of insight gleaned dur-ing in-person interviews extends beyond a simple confirmation of
facts stated on the resumé. The can-didate’s posture, body language, tone of conversation, promptness, dress and general demeanour often sway an interview in a positive or negative direction regardless of re-sumé content and qualifications. So much subtlety is lost in online and phone communication.
Despite the instant allure of email communication, sometimes information exchange done in per-son can actually be stronger and faster. The simplicity of a one-time, brief conversation can eliminate the need for a constant string of back and forth over phone or email. The pace and direction of the interview can be controlled by you.
Finally, the act of meeting in per-son can be energizing. Face-to-face interviews offer a change of scenery for both hiring managers and job seekers and interactions that may bring about interesting conversa-tion, a good sense of personality and energy or positive tone. The chance to speak about your company or the position directly to another person offers the chance to express import-ant messages on the spot, which is never a bad thing to practise.
Although an argument can be made that organizing and host-ing face-to-face interactions dur-ing the hiring process takes a lot of time and energy, some simple tac-tics can reduce inefficiencies and ensure that in-person meetings can remain an option. Prioritizing
candidates that qualify for in-per-son interviews, planning a structure for each interview and determining a concrete goal for the outcome help to ensure that time and energy will not be wasted.
A combination of the use of on-line and email application processes paired with a thorough in-person interview or screening process will
In-person meetings
and interviews foster
stronger engagement and
connection versus a simple
exchange of emails
garner the best and most sustain-able hiring results. Despite our complete reliance on computers, there is nothing that can truly take the place of a good old handshake at times. •
David Litherland is managing part-ner of Summit Search Group BC. [email protected]
Brad Pitt film has lessons for human resources managersBusiness leaders and HR consult-ants can learn how to hire the right people by seeing the movie Money-ball, which stars Brad Pitt and opened at cinemas September 23.
SFU Beedie School of Business professor Peter Tingling told BIV that the movie is based on a true story of how Oakland Athletics general manager Billy Beane has used computer-generated analy-sis to field a competitive major league baseball team since he was appointed to the post in 1998.
“What Oakland looked at when drafting players was on-base percentage and slugging success,” Tingling said. “They measured the extent to which players actually earned or delivered runs, as
opposed to getting out a stopwatch and tracking how fast players ran.”
Tingling’s research focuses on decision-making in sport, although he has also helped business organ-izations like the British Columbia Innovation Council make decisions on matters such as what companies should win New Innovation Awards.
He said the key for hiring the right candidate or selecting a winner in a contest is to be clear on exactly what metric is important for the job.
Once the employer works back-ward from the question, “What are the characteristics of the job?” it becomes clear what skills or traits the candidates should be measured on. •Glen Korstrom
Monday, September 26
BUSINESS TODAYdaily online edition
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Daily business news at www.biv.com October 4–10, 201116 Human resOurces
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directory 2011 Employment Agency and Recruiters Directory
ExEcutivE/ManagEMEnt sEarchThe Caldwell Partners InternationalVancouver John Wallace, president and CEO p: 604-669-3550 e: [email protected] w: www.caldwell.ca Industries served: Natural resources, government, health care, academia, technology, family business
Corporate Recruiters LtdVancouver Don Safnuk, president and CEO p: 604-687-5993 e: [email protected] w: www.corporate.bc.ca Industries served: Information and communications technology, wireless, digital media, social media, cleantech, life sciences
The Counsel NetworkVancouver Warren Smith, managing director p: 604-643-1755 e: [email protected] w: www.thecounselnetwork.com Industries served: Law firms, corporations
David Warwick Kennedy & AssociatesVancouver David Kennedy, consultant p: 604-685-9494 e: [email protected] w: www.dwksearch.com Industries served: Forestry, mining, technology, tourism, agriculture, real estate and distribution
Davies Park Executive SearchVancouver Greg Longster, partner; Tony Kirschner, senior consultant p: 604-688-8422 e: [email protected] w: www.daviespark.ca Industries served: All industries, generalist practice
Fusion Recruitment GroupVancouver Allan Welyk, president and managing partner p: 604-678-5627 e: [email protected] w: www.fusion-recruitment.com Industries served: All sectors
FuturestepVancouver Samantha Duncan, director, service delivery, Western Canada p: 604-609-5140 e: [email protected] w: www.futurestep.com Industries served: All
Galt Global RecruitingVancouver Leslie Meingast, president and CEO; Deborah Kitson, principal consultant p: 604-685-0609 e: [email protected] w: www.galtglobal.com Industries served: Biotechnology, HR, technology
Galvanize Consulting and Communications LtdVancouver Richard Cameron p: 604-697-6622 e: [email protected] w: www.galvanize.ca
Janet David & Associates IncVancouver Janet David, principal p: 604-688-6192 e: [email protected] w: www.janetdavid.com Industries served: Private and public sectors, family- owned businesses, education, health
Konexion Management Consulting Inc Recruitment SpecialistsVancouver Assunta Bortolazzo, principal p: 604-437-7731 e: [email protected] w: www.konexion.ca Industries served: Hospitality, hotels, airlines, travel
Korn/Ferry International VancouverVancouver Kevin McBurney, office managing director p: 604-684-1834 e: [email protected] w: www.kornferry.com Industries served: All sectors
Lock Search GroupVancouver Frank Joe p: 604-669-8806 e: [email protected] w: www.locksearchgroup.com Industries served: Marketing, HR, medical, dental, industrial, logistics, B2B, IT, retail, finance, tourism, hospitality, CPG
Oceans Apart ManagementVancouver David Simpson, president and CEO p: 604-630-1365 e: [email protected] w: www.oceansapartmgt.com Industries served: All industries
Odgers BerndtsonVancouver Ken Werker, managing partner p: 604-685-0261 e: [email protected] w: www.odgersberndtson.ca Industries served: All industries
People First Solutions IncVancouver Bob Murray, owner p: 604-684-2288 e: [email protected] w: www.peoplefirstsolutions.com Industries served: All sectors
Pinton Forrest & MaddenVancouver Casey Forrest, partner; George Madden, partner p: 604-689-9970 e: [email protected] w: www.pfmsearch.com Industries served: Generalist covering the private, public and not-for-profit sectors
Rossi & Associates Executive Search IncVancouver Donna Rossi p: 604-683-3755 e: [email protected] w: www.rossipeople.com Industries served: We service all industries that sell to business
SearchWest IncVancouver Jeff Abram, president p: 604-684-4237 e: [email protected] w: www.searchwest.ca Industries served: Sales, marketing and operations, mid to senior level professionals
Smart, Savvy + AssociatesVancouver Peter Reek, principal p: 604-639-5446 e: [email protected] w: www.smartsavvy.ca Industries served: Marketing, public relations, media relations, client services, creative and interactive development, sales and business development
Summit Search Group BC IncVancouver Chad Rutherford, owner, managing partner; David Litherland p: 604-684-2784 e: [email protected] w: www.summitsearchgroup.com Industries served: Sales, marketing, insurance, industrial, consumer packaged goods, HR, finance, IT, tech, telecom, alcohol beverage, operations
Target Professionals Hospitality RecruitingPort Coquitlam Colleen Gillis, sales and recruitment p: 604-552-2377 e: [email protected] w: www.targetprofessionals.com Industries served: Hospitality recruitment for executives/management in BC and Alberta: restaurant, hotel, resort, casino, suppliers, etc
Titan Recruitment SolutionsVancouver Bryce Stacey, managing partner; Ken
Hicks, managing partner p: 604-687-6785 e: [email protected] w: www.titanrecruitment.com Industries served: Sales, marketing, manufacturing, finance, management, IT
TM8 RecruitmentVancouver Trent Mason, president and senior recruiter; Lorraine St. Cyr, executive recruiter p: 778-858-2799 e: [email protected] w: www.tm8.ca Industries served: Technology, CGR, medical, telecom, mining, industrial, construction, manufacturing, advertising
Toombs IncVancouver Peter Saulnier, vice president and general manager p: 604-899-2095 e: [email protected] w: www.toombsinc.com Industries served: All industries
Waterhouse Executive Search LtdVancouver Grant Smith, senior partner; Barb Schimnowsky, senior partner p: 604-806-7715 e: [email protected] w: www.waterhousesearch.com Industries served: All business sectors for both profit and not for profit
Western Management Consultants/ Western Compensation and Benefits ConsultantsVancouver Doug Zabkar, office managing partner p: 604-687-0391 e: [email protected] w: careers.wmc.ca Industries served: Various sectors
ZSA Legal RecruitmentVancouver Stephanie Hacksel, managing consultant; Siobhan Rea, managing consultant p: 604-681-0706 e: [email protected] w: www.zsa.ca Industries served: Law firms and companies
PErManEnt and tEMPorary staff rEcruitMEnt firMsAll Tech VanJobs.comVancouver Mark Strong, president p: 604-739-1711 e: [email protected] w: www.vanjobs.com Industries served: Wireless, data communications, electronics hardware and software, R&D, alternative energy, IT project and staff management and support personnel, sales executives
Alliance Recruitment Brokers IncVancouver Matthew Spearin, president p: 604-601-2010 e: [email protected] w: www.alliancerb.com Industries served: All sectors
Altitude RecruitingVancouver Frank Power, president p: 604-662-7773 e: [email protected] w: www.altituderecruiting.com Industries served: Financial, entertainment, gaming, software
BlackShire Recruiting Services IncNew Westminster Brian Allen, president p: 604-517-3550 e: [email protected] w: www.blackshire.com Industries served: Information technology
CareerPlan Personnel InstituteVancouver Melita Thornhill, president p: 604-669-3535 e: [email protected] w: www.careerplancan.com
Industries served: All sectors
Cobell RecruitmentVancouver Dior Coté, founder/CEO p: 778-847-9713 e: [email protected] w: www.cobellrecruitment.com Industries served: Mining, oil, gas, marketing, communications, PR, software, IT, industrial, HR, engineering, media, finance
CTEW Executive Personnel ServicesVancouver H. Lau, manager p: 604-682-3218 e: [email protected] w: www.ctewgroup.com Industries served: All industry sectors
Descheneaux Insurance Recruiters LtdVancouver Pat Descheneaux, president p: 604-669-9787 e: [email protected] w: www.insuranceheadhunters.com Industries served: Insurance, property and casualty
Dulay Burke Financial RecruitmentVancouver Sam Dulay; Tina Burke p: 604-692-2572 e: [email protected] w: www.dulayburke.com Industries served: All sectors
Find A Sales Pro Vancouver Linda Fontana, president; Jacquie Coulter, director of recruitment p: 604-484-0928 e: [email protected] w: www.findasalespro.com Industries served: Manufacturing and Service Sectors
FutureWorksVancouver Dorothy Keenan, owner and general manager p: 604-684-4176 e: [email protected] w: www.fwt.bc.ca Industries served: Science, tech, IT, engineering, biotechnology, new media and the trades
Globaltech Recruiting IncWest Vancouver Carene Morton, president p: 604-913-0006 e: [email protected] w: www.globaltech.bc.ca Industries served: Corporate, government, software development,
high-tech, mining
GO RecruitmentVancouver Raymond To, Sr partner; Anna Shojania, Sr partner; Luciano Anjos, partner p: 604-871-4166 e: [email protected] w: www.gorecruitment.com Industries served: Small to medium-sized knowledge-based companies and organizations in software, clean-tech, manufacturing, education and health care
Goldbeck Recruiting IncVancouver Henry Goldbeck p: 604-684-41428 e: [email protected] w: www.goldbeck.com Industries served: Construction, mining, pharmaceutical, IT, industrial, services
GS Lerick & AssociatesVancouver Barb Anderson, president p: 604-684-6667 e: [email protected] w: www.gslerick.com Industries served: Property management (all levels), accounting, administration in various industries
Holloway Schulz & PartnersVancouver Lana Bradshaw, branch manager p: 604-688-9595 e: [email protected] w: www.hollowayschulz.ca Industries served: We serve a variety of fields and industries
IT MindFinders Search Consultants IncWest Vancouver Wendy Melvin, president; Janis Strathearn, associate consultant p: 604-925-8324 e: [email protected] w: www.itmindfinders.com Industries served: Software firms, professional services/consulting firms, finance, services
J Ross RecruitersVancouver Rob Fisher, principal p: 604-268-6202 e: [email protected] w: www.jrossrecruiters.com Industries served: Retail and hospitality
James Seidel & Associates IncKelowna James Seidel, president p: 250-215-5539
e: [email protected] w: www.thinkjsa.com Industries served: High tech, private and public sector IT and select professional search
MindField RPO Group IncVancouver Cameron Laker, CEO p: 604-899-4473 e: [email protected] w: www.mindfieldgroup.com Industries served: Multi-location retail organizations across Canada
Moxon Personnel LtdVancouver Ben Moxon, president p: 604-688-5100 e: [email protected] w: www.moxonpersonnel.com Industries served: Accounting
Munday Recruiting and ConsultingVancouver Colleen Noyes, president p: 604-681-5424 e: [email protected] w: www.mundayrecruiting.ca Industries served: Property managers, resident managers, building and facilities personnel
Olidan Search Partners IncVancouver Alex Kahng, managing partner p: 604-683-1705 e: [email protected] w: www.olidan.com Industries served: All sectors with particular strength in real estate, mining and hi-tech
Open Door GroupVancouver Tom Burnell p: 604-734-0777 e: [email protected] w: www.opendoorgroup.org Industries served: Customer service, retail, office (clerical/admin), warehousing, production, hospitality, volunteer
Pan-Pacific Personnel IncVancouver Miyuki Ishizaki, president; Miyuki Ishizaki, president p: 604-801-7407 e: [email protected] w: www.panpacificpersonnel.com Industries served: Japanese business
Paquette PersonnelVancouver Diane Paquette, consultant; Irene McTavish p: 604-688-7266 e: [email protected]
October 4–10, 2011 Business in Vancouver 17EmplOymEnt AgEncy And REcRuitERs diREctORy
See you in print!Each week we pick a subscriber to profile. For consideration, email [email protected]. Another way that Business in Vancouver pays off.
Reader Profile
subscribers
Business linesBusiness/Organization Name: JCO Products Ltd.Business Focus/Specialty: Unique digital signage products and promotional servicesBusiness Advantage: Personalized customer service, technological know-how and direct sourcing of high quality commercial grade products Website: www.jcoproducts.com
FoundationName: Juan Carlos OpazoE-mail: [email protected]/Position/Title: Founder and PresidentWhat I do: help businesses to generate more revenue by using commercial grade LCD displaysCredentials: Bachelors of Business Administration, Operations Management Diploma and an Electronic Engineering Associated DegreeProfessional Background: Commercial printing companies and engineering companies
Favourite stuFFFavourite Achievements: mastered a new language; having a great and supportive family with a boy and girl!Goals: raise my kids to be well-rounded individuals, respecting the elderly and the
environment along with a formal education and being multi-lingual.
Passions and Interests: Soccer, Guitar Hero, Salsa dancing and business.
Current Read, Author: How to Get Your Point Across in 30 Seconds or Less by Milo O. Frank
Someone I Admire/Why: Jim Pattison for having such a vision in regards to business and sharing his wisdom, but most of all, for being such a passionate person and positive role model.
Five people (of all time) I would invite to my dinner gathering: Jim Pattison, Wendy MacDonald, Peter Mansbrige, Brett Wilson and Nelson Mandela.
Business Tip or Motto: the sky is the limit; we are only limited by our imagination. If we really want something and we work for it, it will happen.
Favourite TV Show: Dragon’s Den
Favourite Holiday Destination: Valparaiso, Chile
Favourite Community Organization or Charity: Vancouver Board of Change, Children’s Hospital and World Vision
Favourite Reason for Subscribing to BIV: it is my source for local news, as far as business is concerned; I read the print version every week!
Juan Carlos Opazo
Founder and PreSident
w: www.paquettepersonnel.com Industries served: All industries
Peg Moves IncVancouver Roxanne Jessome, co-founder; Douglas Harb, co-founder p: 604-465-8200 e: [email protected] w: www.pegmoves.com Industries served: Hospitality
Sales Talent AgencyVancouver Jamie Scarborough, owner p: 604-506-1777 e: [email protected] w: www.salestalentagency.com Industries served: Focus on B2B sales professionals from all industries
U-MAN Recruitment & Assessment Services IncBurnaby Wendy Smith, general manager; Lewis Taylor; Lorraine Taylor p: 604-568-7442 e: [email protected] w: www.u-man.ca Industries served: Manufacturing,
industrial, finance
VanJobsVancouver Mark Strong, president p: 604-739-1711 e: [email protected] w: www.vanjobs.com Industries served: R&D and IT specialists and their associated support and sub domain in development, support and C level leadership
Vantage ResourcingVancouver Sheila Carney, president p: 604-739-3159 e: [email protected] w: www.vantageresourcing.com Industries served: Accounting, finance and human resources
Vertical Bridge Corporate Consulting IncVancouver Sandra Reder, president and founder; Dawn Longshaw, managing director, recruitment p: 604-682-2262
e: [email protected] w: www.verticalbridge.ca Industries served: Private and public sector as well as not for profit
WOLF Environmental Group IncWhistler p: 604-938-9998 e: [email protected] w: www.wolfenv.com Industries served: Environmental and natural resources, engineering and geotechnical
Wood West & Associates IncVancouver Bal Gill, president; Fred West, recruitment executive p: 604-682-3141 e: [email protected] w: www.wood-west.com Industries served: Civil infrastructure, geo-environmental, mining and buildings engineering
1984 Enterprises IncVancouver Lise Tompson; Jennifer Tompson p: 604-736-8142 e: [email protected]
w: www.1984inc.com Industries served: Mining
31337 RecruitersVancouver Jared Shaw p: 888-604-3426 e: [email protected] w: www.31337recruiters.com Industries served: Video games
Adecco Employment ServicesVancouver p: 604-669-1203 e: NP w: www.adecco.ca Industries served: All sectors
Aerotek ULCBurnaby Chris Boyd, director of business operations p: 604-293-8010 e: [email protected] w: www.aerotekcanada.ca Industries served: All industries
Ajilon FinanceVancouver Joan Page, managing director p: 604-669-9096 e: [email protected] w: www.ajilon.com Industries served: Finance, accounting, administrative and professional staffing
Altis Human ResourcesVancouver Shannon Brown p: 604-408-8862 e: NP w: www.altishr.com Industries served: Administration, accounting, finance, marketing, human resources, customer service
Andersen Ryce Staffing IncDelta Geoff Whitehead, director p: 604-719-1992 e: [email protected] w: www.andersenryce.com Industries served: High-technology
Angus One Professional Recruitment and Templine LtdVancouver Andrew d’Eca, vice-president and general manager p: 604-682-8367 e: [email protected] w: www.angusone.com
Industries served: Call us first for smart, flexible staffing for all sectors, all industries in Greater Vancouver and Calgary
AppleOne Employment ServicesVancouver p: 604-638 -8051 e: [email protected] w: www.appleone.ca Industries served: All sectors, all industries
AppleOne/Accounting AdvantageVancouver Maury Laurino, senior account executive p: 604-638-8051 e: [email protected] w: www.appleone.com Industries served: Accounting and finance positions for all industries
Arlyn ReidVancouver Laura Reid; Stephen Danvers p: 604-681-4432 e: [email protected] w: www.arlynreid.net Industries served: Legal, HR, marketing, business management, accounting, administration
BeyondTech Solutions IncVancouver Stella Kuan, account manager p: 604-433-0617 e: [email protected] w: www.beyond-tech.com Industries served: IT recruitment services for private, public and government corporations
Campbell Edgar IncVancouver Elaine Hay, president and founder p: 604-321-8515 e: [email protected] w: www.retailcareers.com, www.tempworks.ca Industries served: Canada’s retail recruitment specialist as well as administrative, sales, warehouse and light industrial placements
CAP Personnel LtdBurnaby p: 604-629-2200 e: [email protected] w: www.cappersonnel.com Industries served: Skilled and trade
Career Contacts/Employment UnlimitedVancouver Andrea Reid, president p: 604-606-1831 e: [email protected] w: www.careercontacts.ca Industries served: Various industries and sectors
Caridin Consultants LtdVancouver Kim Kozak, partner; Kristy Kozak, partner p: 604-688-7272 e: [email protected] w: www.caridinconsultants.com Industries served: All sectors in the Lower Mainland
CrossLink ConsultingRichmond Amy Conrad, general manager p: 604-689-0155 e: [email protected] w: www.crosslink.ca Industries served: Computer, finance
David Aplin RecruitingVancouver John Perry, vice-president, Vancouver region p: 604-648-2799 e: [email protected] w: www.aplin.com Industries served: Accounting, finance, sales, marketing, IT, engineering, office personnel, industrial, supply chain, HR and legal
Design Group Staffing IncVancouver Kristina Morse, branch manager p: 604-683-6400 e: [email protected] w: www.dg.ca Industries served: Construction, EPC, manufacturing, architectural, industrial, operations, consulting, environmental, resources, engineering consulting
Drake InternationalVancouver Geri Kikot, branch manager p: 604-601-2800 e: [email protected] w: www.drakeintl.com Industries served: All sectors
élan PersonnelVancouver Kate Wighton, president
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David MerrellAOO Events, Los AngelesHollywood event producer to the stars shares his favourite event design secrets.
Richard LowyBranded Experiences Inc., Vancouver Legendary award-winning Vancouver event producer.
Ken Kristoff ersen, CSEP, CEMPOP Kollaborative, Calgary/TorontoTwo time winner of Canadian Event Producer of the Year
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Get ready for a world class event conference in your ownback yard, featuring sessions from some of the world’s topevent producers, fabulous networking events, the crème dela crème of regional event suppliers, and so much more. New programming features include world class speakers on the trade show stage, multiple team building and entertainment experiences, inspiring Think Tanks on the luxury train cars, a Relaxation and lounge car, and more...
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Daily business news at www.biv.com October 4–10, 201118 EmplOymEnt AgEncy AnD REcRuitERs DiREctORy
COBELL RECRUITMENT IS A BOUTIQUE FIRM OFFERING PROFESSIONAL RECRUITMENT
EXECUTIVE SEARCH & HEADHUNTING SERVICES
OUR AREAS OF EXPERTISE ARE IN ADMINISTRATIONHUMAN RESOURCES, MANAGEMENT AND OPERATIONS
WITHIN ALL INDUSTRY SECTORS
www.cobellrecruitment.com
We Look For You!
778.847.9713
p: 604-688-8521 e: [email protected] w: www.elandatamakers.com Industries served: Information technology, data capture, temporary and permanent placement services
Eva Lee and Associates Recruitment LtdVancouver Eva Lee, president p: 604-608-0988 e: [email protected] w: www.evalee.ca Industries served: Law, human resources, accounting, administrative, marketing, information technology
Expert RecruitersVancouver Darcia Bower, managing director p: 604-689-3600 e: [email protected] w: www.expertrecruiters.com Industries served: Real estate, construction, healthcare, government, finance, accounting, marketing, engineering, technology, legal, non-profit, communications, mining and resources
Great People Personnel LtdCoquitlam Sharon Lee, partner/senior recruitment specialist; Marlene Cvitkovich, partner p: 604-439-0802 e: NP w: www.greatpeoplepersonnel.com Industries served: All industries
Hadfield HRVancouver Gayle Hadfield, principal p: 604-731-1237 e: [email protected] w: www.hadfieldhr.com Industries served: Non profits; small and medium-sized profit organizations including supporting internal HR teams
Hays - Recruiting Experts WorldwideVancouver Jackie Burns, Regional vice-president, Western Canada p: 604-648-4297 e: [email protected] w: www.hays.ca Industries served: Accounting, finance, construction, property, resources, mining, HR, IT, office support
Hunt Personnel/Temporarily YoursVancouver Isabelle Colborne, president; Greg Colborne, vice president p: 604-688-2555 e: [email protected] w: www.hunt.ca Industries served: All private-sector industries, BC provincial and federal government ministries, professional and non-profit organizations
Ian Martin LtdVancouver Alma Cervas, branch manager p: 604-637-1400 e: [email protected] w: www.ianmartin.com Industries served: Engineering and technical
INTEQNAVancouver Cathy Lewis, practice leader p: 604-630-5900 e: [email protected] w: www.inteqna.com Industries served: IT, finance and accounting, sales, HR and operations
IS2 Staffing Services IncDelta Marie Ausmus, senior vice-president; Riyaz Deshmukh, senior vice-president p: 604-940-8880 e: [email protected] w: www.is2.ca Industries served: Manufacturing, distribution, logistics, industrial services
JobwaveBurnaby Jeff Millar p: 604-433-6010 e: [email protected] w: www.jobwavebc.com Industries served: Various industries
Kelly Services (Canada) LtdVancouver Shannon Brown, branch manager p: 604-669-1236 e: [email protected] w: www.kellyservices.com Industries served: Various
Legal Freelance CentreVancouver Betty Garbutt
p: 604-689-5476 e: [email protected] w: www.legalfreelancecentre.com Industries served: Legal
Manpower Vancouver Susan Wright-Boucher, regional director p: 604-682-1651 e: [email protected] w: www.manpower.ca Industries served: Business services, finance, insurance, logistics, warehousing, distribution, contact centre
S.i. Systems (formerly Maxim Professional)Vancouver Derek Brooks, branch managing director; Jon Dillon, managing director, engineering and design p: 604-488-1500 e: [email protected] w: www.sisystems.com Industries served: Engineering, construction, mining, oil and gas, finance and accounting, operations, administration and IT
McNeill Nakamoto Recruitment GroupVancouver Sarah McNeill; Cheryl Nakamoto p: 604-662-8967 e: [email protected] w: www.mcnak.com Industries served: Finance, insurance, technology, real estate, natural resources, business services, construction
Medi-Office Services IncNorth Vancouver Sally Roth, president p: 604-924-1137 e: [email protected] w: www.medi-office.com Industries served: Medical employers such as physicians, clinics and hospitals
Mercer Bradley IncVancouver Cliff Kanto, president p: 778-331-7570 e: [email protected] w: www.mercerbradley.com Industries served: Accounting and finance
Miles Employment Group Vancouver Sandra Miles, president and CEO p: 604-694-2500 e: [email protected] w: www.miles.ca Industries served: Miles does business with large and medium-sized organizations in both the public and private sector-industries in BC
Modis Canada Inc.Vancouver Nelson Cook, business development manager p: 604-689-8717 e: [email protected] w: www.modis.com Industries served: Information technology
Mountaincrest Personnel IncBurnaby Harvey Fishman, technical recruiter, sales representative p: 604-421-3807 e: [email protected] w: www.mountaincrestpersonnel.ca Industries served: Engineering, high-tech, manufacturing, trade personnel, IT
P3 Resources LtdVancouver Pomponia Martinez, president p: 604-681-6641 e: [email protected] w: www.p3resources.com Industries served: Government, telecommunications, IT and high-tech, banking
Paragon Personnel LtdBurnaby Ed Carmona p: 604-298-6633 e: [email protected] w: www.paragon-personnel.com Industries served: Families and individuals (seniors), domestic workers
Premium Staffing SolutionsVancouver Brad Bates, owner p: 604-602-9193 e: [email protected] w: www.premiumsolutions.ca Industries served: Professional services, tech, engineering, manufacturing, mining, construction, hospitality, health
Randstad Vancouver Emilie McIver, branch manager p: 604-408-2772 e: [email protected] w: www.randstad.ca Industries served: Professional accounting and finance division administrative support, accounting support, customer care and inside sales
Randstad EngineeringVancouver Ian McDougall, manager p: 604-915-9333 e: [email protected] w: www.randstadeng.ca Industries served: Natural resources and construction, which covers oil and gas, mining, light and heavy construction
Robert Half InternationalVancouver Kathryn Bolt, Canadian president p: 604-685-4253 e: [email protected] w: www.rhi.com Industries served: Specializing in accounting, finance, administration and IT across all industries
Robert Half International (Burnaby-Richmond)Burnaby Kathryn Bolt, Canadian president p: 604-638-0409 e: [email protected] w: www.roberthalf.com Industries served: Specializing in accounting, finance, IT and administration across all industries
Robert Half International (Fraser Valley)Surrey Kathryn Bolt, Canadian president p: 604-581-6636 e: [email protected] w: www.roberthalf.com Industries served: Specializing in accounting, finance, technology and administration across all industries
Sigma Search Group IncVancouver David Rogers, president p: 604-468-1121 e: [email protected] w: www.sigmasearchgroup.com Industries served: Technology sector
SpherionRichmond Craig Brown p: 604-273-1440 e: [email protected] w: www.spherion.ca Industries served: Logistics, admin, senior management
Staff Systems IncVancouver Jamesie Bower, president and recruitment specialist; Amanda Ng, senior consultant p: 604-688-8282 e: [email protected] w: www.staffsystems.ca Industries served: General
Swim RecruitingVancouver Simon Wood, president ; Bodil Geyer, COO; Trevor Pidcock, manager of recruitment, account executive p: 604-689-7946 e: [email protected] w: www.swimrecruiting.com Industries served: We span many local industries including: tech, biotech, engineering, manufacturing, public practice, banking, public sector, mining and energy
TCA Recruitment Group IncVancouver Tanya Cloete, president p: 604-691-1770 e: [email protected] w: www.tcarecruitment.com Industries served: Supply staffing to both public and private companies in a broad range of industries including shipping, engineering, environmental, pharmaceutical, insurance, law, finance and mining
The 500 Staffing IncVancouver Alma Cervas, branch manager p: 604-685-1400 e: [email protected] w: www.the500.com Industries served: Administrative, insurance, legal, technical, accounting and finance
The 500 Staffing IncVictoria Norma McCrea, branch manager p: 250-412-0841 e: [email protected]
w: www.the500.com Industries served: Administrative, insurance, legal, technical, accounting, finance, engineering, technical
The Personnel DepartmentVancouver Leslie Meingast, president and CEO p: 604-685-3530 e: [email protected] w: www.goodstaff.com Industries served: All sectors
The Placement GroupVancouver Annemarie Chapman, branch manager, Vancouver p: 604-689-7717 e: [email protected] w: www.pgstaff.com Industries served: Multi sector, multi level
The Right Fit Staffing Solutions IncLangley Jay Myshkowsky, president; Ann Richardson, regional sales manager p: 604-582-5627 e: [email protected] w: www.rightfitstaffing.ca Industries served: All sectors
Top Guns For HireBurnaby Dave Casey, president p: 604-689-8367 e: [email protected] w: www.topgunsforhire.com Industries served: Print, copy, digital and web industries
Total Staffing Solutions LtdVancouver Tracy Dallas, general manager; Ken Hicks, managing partner; Bryce Stacey, managing partner p: 604-687-6756 e: [email protected] w: www.totalstaff.ca Industries served: Insurance, manufacturing, distribution, mining, forestry, non-profit, property management
Whistler’s Personnel SolutionsWhistler Sabine Bell, general manager and owner p: 604-932-4832 e: [email protected] w: www.whistler-jobs.com Industries served: All industries in the Sea-to-Sky Corridor (Pemberton, Whistler and Squamish)
WPCGBurnaby Feras Elkhalil, president; Jeremy Tiffin, director, finance and supply chain division p: 604-294-1200 e: [email protected] w: www.wpcg.ca Industries served: IT, finance and supply chain management
Ignite Your SearchVancouver Carrie McIntyre, president p: 604-787-1006 e: [email protected] w: www.igniteyoursearch.ca Industries served: All industries
In-House Recruiting ServicesBurnaby Charlene Smith p: 604-320-7871 e: [email protected] w: www.inhouserecruiting.com Industries served: Advertising and marketing
Page Marine CrewsVancouver Heather Hathorn p: 604-689-5713 e: [email protected] w: www.pmcmarine.com Industries served: Hospitality, transportation and medical
ProActive Personnel IncNew Westminster Etizaz Samman, general manager p: 604-522-4455 e: [email protected] w: www.proactivepersonnel.ca Industries served: Warehousing, construction, light industrial, office/clerical, management/marketing
T-Net British ColumbiaVancouver Mike Boeur p: 604-899-4146 e: NP w: www.bctechnology.com Industries served: High tech
TK Recruiting Services IncVancouver Brian Antenbring p: 604-601-2064
e: [email protected] w: www.tkrecruiting.com Industries served: Information technology
TP Systems Ltd - IT Staffing ServicesNew Westminster p: 604-395-6000 e: [email protected] w: www.tpsystems.com Industries served: IT staffing for all industries
Triumph Vocational ServicesVictoria John Mullane p: 866-689-7150 e: [email protected] w: www.triumphvocational.com Industries served: Various industries
WCG ServicesVictoria Darlene Bailey, president and CEO; Ian Ferguson p: 250-389-0699 e: [email protected] w: www.WCGServices.com Industries served: Small to medium-sized businesses
Annex Consulting Group IncVancouver Stacey Cerniuk, president and CEO p: 604-443-5036 e: [email protected] w: www.annexgroup.com Industries served: Annex provides IT consulting and recruitment services across all industries with 97% customer satisfaction rating
AquentVancouver Michelle Dunlea, area manager p: 604-669-5600 e: NP w: www.aquent.com Industries served: Various industries
BBW International IncVancouver Lois Jackalin, regional manager p: 604-984-0352 e: [email protected] w: www.bbwinternational.com Industries served: Meetings registration, experiential marketing, brand ambassadors, cash management
Best Personnel IncNew Westminister Mary DuSault, president; Tania Nearing p: 604-522-4900 e: [email protected] w: www.best-personnel.ca Industries served: All industries, primarily in construction, warehouse, restoration, office, and safety
Cadman Consulting Group IncVancouver Gary Cadman, president p: 604-689-4345 e: [email protected] w: www.cadman.ca Industries served: All industries requiring IT-related services
Douglas College Co-operative Education ProgramNew Westminster Dana Wakabayashi p: 604-527-5100 e: [email protected] w: www.douglas.bc.ca/services/co-op Industries served: Accounting, computer-information systems, marketing commerce, business management, arts and science
Eagle Professional Resources IncVancouver Cindy Hogan, account manager p: 604-899-1130 e: [email protected] w: www.eagleonline.com Industries served: Professional staffing services for IT and finance and accounting
Executive Waiter Resources IncVancouver Chris Monk, president p: 604-689-0640 e: [email protected] w: www.executivewaiter.com Industries served: Hospitality
Jacobsen Secretarial ServicesSurrey Kirk Jacobsen, managing partner; Renee Jacobsen, managing partner p: 604-930-9386 e: [email protected] w: www.jacobsensecretarial.com Industries served: Legal support staff, general secretarial, managment, accounting, administration, sales
Labour ReadyVancouver Dennis Malne, branch manager p: 604-874-5567 e: [email protected] w: www.labourready.com Industries served: All sectors
Nasco Staffing SolutionsVancouver Alex Bickers, director Sales and Marketing; David James, director p: 604-683-2512 e: [email protected] w: www.nasco.ca Industries served: Conferences, events, production, venues, promotions, food and beverage, construction and general labour
Randstad Technologies Vancouver Mike Cvitkovich, branch manager, Vancouver; Molly Huber, vice-president, Western Canada p: 604-687-5919 e: [email protected] w: www.randstadtechnologies.ca Industries served: Information technology
TEKsystemsRichmond Damon Harbert, director of business operations p: 604-232-2570 e: [email protected] w: www.teksystems.ca Industries served: All industries
TRS Contract Consulting GroupVancouver Mike Brittain, managing partner p: 604-687-6795 e: [email protected] w: www.trscontract.com Industries served: Government, insurance, natual resources, education and high-tech
Murdine Hirsch CastingVancouver p: 604-913-9211 e: NP w: www.murdinehirschcasting.com Industries served: Film
North Shore Dental TempsNorth Vancouver Lesley Long p: 604-990-8777 e: [email protected] w: www.nsdt.bc.ca Industries served: Dental offices in B.C. •
October 4–10, 2011 Business in Vancouver 19EmplOymEnt AgEncy And REcRuitERs diREctORy
>Next week: Biggest architectural firms in Metro Vancouver
Biggest promotional productcompanies in B.C.
Ranked by total number of B.C. promotional product staff
Rank '11 CompanyAddress
List of main products/services Top local executive(s) Owner Yearfounded
Contract/part-time/full-timestaff '11
Total no.B.C. staff'11
1 Wilson International, A BrandAlliance Company12880 Clarke Pl, Richmond V6V 2H1P:604-821-1166 F:604-821-0302 www.brandalliance.com
We work with organizations to build their brands throughpromotional products
Ian Huntley, president BrandAlliance Inc. 1973 NPNP27
27
2 Image Group Inc34 2nd Ave W, Vancouver V5Y 1B3P:604-873-3333 F:604-873-4996 www.imagegroupinc.ca
Logoed merchandise, desk accessories, tech items, USB drives,drinkware, wearables, shirts, caps, jackets, hoodies, umbrellas
Laura Hansen, president Laura Hansen 1992 NPNP21
20
3 Fairdeal Import & Export Ltd3855 Henning Dr Suite 116, Burnaby V5C 6N3P:604-257-2939 F:604-257-2949 www.fiel.com
Table throws, aprons, golf towels, beach towels, totes, workwear, events
Asif Bandeali, vice-president
Akbar Bandeali 1990 0213
15
4 Team Sales Ltd5600 Parkwood Way Suite 535, Richmond V6V 2M2P:604-233-1979 F:604-233-0800 www.teamsalesltd.com
Jackets, T-shirts, golf shirts, dress shirts, coffee mugs, waterbottles, technology items
Glen Johnson, president Glen Johnson 1979 12314
14
5 Image Uniforms Inc614 8th Ave W, Vancouver V5Z 1C8P:604-879-7101 F:604-879-3315 www.imageuniforms.ca
Jackets, caps, polo/dress shirts, corporate wear, logo branding,promotional products, T-shirts, sweat shirts
Michael Cohene,president
NP 1974 NPNP12
12
6 One Source Productions334 12th St, New Westminster V3M 4H6P:604 521-1295 F:604-519-9412 www.onesourceproduction.com
Namebadges, ID cards, promotional products, eco-friendlyproducts
Carol Wierzbicki, owner Carol Wierzbicki 1976 NPNP13
10
7 Logotex Mfg Ltd1460 Venables St, Vancouver V5L 2G7P:604-255-7515 F:604-255-7458 www.logotex.com
Specialize in embroidery of corporate logos, all embroidery doneon site, high-end business gifts
Anne Carroll, president Anne Carroll, Stan andBarbara Shackell
1983 NPNP8
8
7 Mohr Good Ideas1875 Welch St, North Vancouver V7P 1B7P:604-987-1988 F:604-987-8830 www.mohrgoodideas.com
Conventions, corporate, industrial, small business Victoria Wyner,president
Victoria Wyner 1976 224
8
7 Patterson Brands1750 Columbia St, Vancouver V5Y 4A1P:604-836-0064 F:604-263-3072 www.pattersonbrands.com
Apparel, gifts, uniforms Rich Patterson, ownerRich Patterson, founder
Rich Patterson 1999 568
8
10 Boulevard Advertising Inc11860 Hammersmith Way Suite 188, Richmond V7A 5G1P:604-277-5886 F:604-277-5887 www.creativeboulevard.com
Custom silk-screened and embroidered apparel, trade show/conference giveaways, golf tee gifts, and promotional products
Winston Lo, president Winston Lo 1997 0NP7
7
10 Fairware Promotional Products Ltd178 3rd Ave W, Vancouver V5Y 1E9P:604-732-3247 F:604-732-3247 www.fairware.ca
Ethically sourced and environmentally responsible promotionalproducts
Sarah White, COODenise Taschereau, CEO
Sarah White, DeniseTaschereau, AndreaHarris
2005 617
7
12 Creative Insignia Ltd12312 82A Ave Suite 1, Surrey V3W 0T7P:604-590-2800 F:604-590-2801 www.creativeinsignia.com
T-shirts, hoodies, caps, jackets, pens, mugs, golf shirts, waterbottles, lapel pins, key tags, athletic uniforms
Gordon Jennings,president
Gordon Jennings 1987 NPNP6
6
12 Great West Graphics Inc342 East Kent Ave S Unit 105, Vancouver V5X 4N6P:604-321-3285 F:604-321-2821 www.greatwestgraphics.com
Custom screen printing, embroidery and commercial contractprinting for T-Shirts, jackets, caps, sports uniforms, work wearand misc. flat goods
Steve Kerfoot, president Peter Dustan andSteve Kerfoot
1980 036
6
12 Promo Lipbalm1525 8th Ave W Suite 202, Vancouver V6J 1T5P:604-639-8828 F:604-899-9219 www.promolipbalm.com
Lip balm, sunscreen, cosmetics, hand sanitizer, dentalpromotional products: lip balm, floss, tooth brushes, mints
John Riches, owner John Riches 2000 NPNP3
6
12 Promosapien (operated by Justin Stitches Inc)1626 Duranleau St, Vancouver V6H 3S4P:604-682-5105 F:888-843-5105 www.promosapien.ca
Clothing, bags, accessories with embroidery and silk-screening,executive gifts, drink ware, writing instruments and accessories,eco-items, all manner of swag that might promote your brand
Stacy Hall, head honcho Stacy Hall 1985 246
6
16 Foster Walker Gifts of Distinction1230 Haro St Suite 303, Vancouver V6E 4J9P:604-681-2456 F:604-681-2003 www.fosterwalkergifts.com
Downtown Vancouver's only corporate gift and promotionalproducts distributor. everything from apparel to original artwork
Mardi Foster-Walker,president
Mardi Foster-Walker 1989 NPNP5
5
16 Laser Advertising Solutions Inc1290 Homer St Suite 202, Vancouver V6B 2Y5P:604-685-9900 F:604-685-9212 www.laseradvertising.ca
Branded clothing, promotional products, awards and recognition,business gifts
Douglas Sherwood,president
NP 1994 NPNP5
5
16 SelectArt Promotional Products15188 62A Ave Suite 24, Surrey V3S 1W7P:604-590-8370 F:604-590-8304 www.selectartpromo.com
Bags, ball caps, calendars, clothing, desk items, drink ware, foodgifts, recognition awards, safety products, writing instruments
Brian J Wilson, principalSue Wilson, inside salesand office manager
NP 1983 NPNP4
5
19 Promo Plus Advertising Inc1503 Cliveden Ave Suite 201, Delta V3M 6P7P:604-525-1235 F:604-525-1285 www.promoplusadvertising.com
Golf shirts, T-shirts, jackets, pens, memory sticks, coffee cups,lapel pins, water bottles
Kim Perrot, president Kim Perrot 1987 2NP4
4
20 Design Marketing Vancouver342 East Kent Ave S Suite 105, Vancouver V5X 4N6P:604-687-3374 F:604-321-2821 www.designmarketing.net
Branded promotional products, pens, mugs, magnets, officeaccessories, screen-printed and embroidered clothing and workwear
Peter Dustan, president Steve Kerfoot/PeterDustan
1998 NP03
3
20 Masal Advertising & Printing7774 Royal Oak Ave, Burnaby V5J 4K4P:604-431-6100 F:604-438-0465 www.masalpromo.com
All promo items: pens, mugs, clothing Paul Salooja, manager Paul Salooja 1976 313
3
20 Saul Good Gift Co614 Alexander St, Vancouver V6A 1C9P:604-210-2932 F:800-842-4613 www.itsaulgood.com
Local, organic and artisan corporate gift baskets andpromotional products
Saul Brown, president Saul Brown 2006 NP43
3
23 SignVisions Promotional Solutions3431 23rd Ave E, Vancouver V5R 1C1P:778-737-3373 F:778-737-3117 www.signvisions.ca
Apparel, headwear, USB drives, backpacks, bags/totes, golf ballsand accessories, drinkware, coolers, pens, desktop gifts, travelgifts and more
Karim Dharamshi, owner Karim Dharamshi 2006 NPNP2
2
24 Winning Fairways Promotional Products6143 45th Ave, Ladner V4K 4P9P:604-946-0644 F:604-946-0625 www.winningfairways.com
Lapel pins, wearables embroidered, drinkware and hard goods Rod Winning, owner andpresident
Rod Winning 1997 112
2
25 CMYK Solutions Inc3246 Regent St, Richmond V7E 2M9P:604-512-7174 F:604-648-9201 www.cmyksolutions.ca
Marketing consultation to provide better brand awareness andROI
Ben Baker, president Ben Baker 2008 200
1
25 Ultimate Promotions LtdPO Box 5337, Squamish V8B 0C2P:866-661-9696 F:604-892-3772 www.ultipromo.com
Lapel pins, temporary tattoos, USB drives, medals, eco-friendlyproducts
Craig Davidiuk, presidentCourtney Driver, vice-president
Craig Davidiuk 2002 011
1
Source: Interviews with the above companies and BIV research. NP Not provided NRNot ranked
Do not miss the Book of Lists, a compilation of lists featured in BIV, including biggest law firms, construction companies, biotech firms and many more. Free to subscribers ($79.95 plus HST for one year) or $35 plus HST as a separate purchase. Purchase lists as Excel files at www.biv.com/listsforsale.
Business in Vancouver makes every attempt to publish accurate information in The List, but accuracy cannot be guaranteed. Researched by Richard Chu, [email protected].
Past winners over the past 12 years include some of B.C.’s most talented business leaders, whose career paths and individual achievements continue to inspire business people throughout the province.
Nominations are open. Go to www.biv.com/iwib
Nomination Deadline: December 2, 2011 Issue: February 2012
Awards Luncheon: March 2012
Sponsors:
Business in Vancouver celebrates B.C.’s most influential business women every year.
Daily business news at www.biv.com October 4–10, 201120 List
Brian McKenzie and Jennifer O’Leary join Alexander Holburn Beaudin & Lang as associates
Gordon Baldwin, Ron Batty, Larry Hanson and Mark Hoag are partners at KNV Chartered Accountants
Beedie Development Group is very pleased to announce that Jim Bogusz has been named Chief Operating Officer. Jim joined Beedie in 2005 as the Chief Financial Officer. During his six years as CFO Jim has played a critical role in the growth and success of the company.
Jim’s new position as COO will see him take further responsibilities in the leadership and direction of Beedie Development Group.
Announcement
PeoPle on the MoveEmail your For the Record information to: [email protected]. Please include a high-resolution, colour head-shot where possible.
•Associations/SocietiesMike Cathro and Brian Ky no c h to have b e en appointed to the board of Geoscience BC. Cathro is vice-president, exploration, for Virginia Energy Resour-ces Inc. and a director of the Association for Min-eral Exploration BC and the Kamloops Exploration Group. Kynoch is president of Imperial Metals Corp.
•Hospitality/Tourism/ConventionBen Dodd has been appointed executive chef at Section (3). He was previously executive sous chef at Monk McQueens Restaurant and food service co-ordinator at LifeSkills Centre.
•LegalBrian McKenzie and Jen-nifer O’Leary have joined Alexander Holburn Beau-din & Lang LLP as associates in the corporate commercial practice and insurance prac-tice, respectively. McKenzie articled with Alexander Hol-burn before being called to the bar in 2011. O’Leary arti-cled with Alexander Holburn, was a clerk for the Supreme Court of BC and was called to the bar in 2011.
Tijana Gavric has joined Davis LLP as an associate in the area of business solutions and restructuring. She com-pleted her articles at Davis and was called to the BC Bar in 2011.
G av i n C a meron , Joel Payne and Sarah Kalil have joined Fasken Martineau
DuMoulin LLP as associ-ates. Cameron and Payne have joined the litigation and dispute resolution group and Kalil has joined the technol-ogy and securities group. All three completed their articles at the firm and were called to the BC Bar in 2011.
Damon Chisholm, James Munro, Jill Pereira and Sandy Wang have been named partners at McMillan LLP. Chisholm practices in the commercial real estate group and was called to the BC Bar in 2003. Munro is part of the capital markets and mergers and acquisitions group and was called to the BC Bar in 2005. Pereira prac-tices in the financial services group and was called to the BC Bar in 1998. Wang is a member of the firm’s China practice group and was called to the bar in China in 1999 and in BC in 2007.
•Non-ProfitSandra Heath, Bill Lau, Barrie Smythe, Peter Chiu, Lisa Holland, Jacqueline Kelly and Michael Mjanes
have joined the board of the Tapestry Foundation for Health Care as chair, vice-chair, treasurer and direc-tors, respectively. Heath is president of HTD Inc., a dir-ector for Vancouver Coastal Health and Bard on the Beach Theatre Society and past chair of the board of Providence Health Care. Lau is a partner of KPMG Canada and a director of the Hong Kong Canada Busi-ness Association. Smythe is a partner in Craigmont Mines and was previously a director of the St. Vincent’s Hospital Foundation board. Chiu is the medical adviser at Windermere Care Cen-tre and runs a private prac-tice and clinic. Holland is an investment adviser with RBC Dominion Securities. Kelly is a retired lawyer, a dir-ector of Bard on the Beach and chair of council at Ryer-son United Church. Mjanes is an associate at Davis LLP practicing general real estate and corporate and commer-cial law and a volunteer with Access Pro Bono.
Sue Paish, has been named board chair of the Michael Smith Foundation for Health Research. She is CEO of Pharmasave Drugs (National) Ltd. and was pre-viously chair of the Vancou-ver Board of Trade.
Charlene Giovannetti-King has been appointed executive director of the Eagle Ridge Hospital Foundation. She was previously vice-president, funds development, at the YMCA of Greater Vancou-ver and CEO of YMCA Cape Breton.
•ResourcesRoger March and Dave Fleming have been pro-moted to vice-president, project exploration, and vice-president, exploration, respectively, at Foran Mining Corp. March was previously senior project geologist and Fleming worked in explora-tion and development with Cumberland Resources.
Donald Coxe has joined the board of Spanish Moun-tain Gold Ltd. He is strategy
adviser to BMO Financial Group and chair of Coxe Advisors LLP. He is adviser to the Coxe Commodity Strategy Fund, the Coxe Global Agribusiness Income Fund and the Virtus Global Commodity Stock Fund.
Bruce Fair has been appointed to the board of Orsa Ven-tures Corp. Fair is president and director of Mench Cap-ital Corp. , co-founder, president and director of Cordilleran Resources Man-agement Group, senior vice-president, Western Canada, for CadoBancorp Ltd., a dir-ector of Cliffmont Resources Ltd. and a principal with Sky
Energy Capital.
Fred Tejada ha s been appointed a director of Worldwide Promotional Management Inc. He is vice-president of exploration and operations at Tirex Resour-ces and was previously coun-try manager and president of the Philippine subsidiary company for Phelps Dodge Exploration Corp. and vice-president exploration for Panoro Minerals Ltd.
Peter Cranfield has been appointed project manager for Southern Arc Minerals. He is president director of PT Indotan Lombok Barat
Sue Paish is chair of the Michael Smith Foundation for Health Research
Tijana Gavric joins Davis as an associate
Damon Chisholm, James Munro, Jill Pereira and Sandy Wang are partners at McMillan
Vancouver CREW presents
Fall Speaker Series LuncheonWomen in Real Estate
Speaker:Brenda Eaton, Board Chair
BC Housing Management Commission
Wednesday, October 12, 2011Registration: 11:30 amLunch: 12pmSpeaker: 12:30 pm to 1:30pm
Vancouver Club915 West Hastings Street
Cost: $50 VCREW Members $60 Future VCREW Members
Registration: www.vancouvercrew.org 604 601 5107
October 4–10, 2011 Business in Vancouver 21For the record
Sandvik Mining and Construction Region USA and Canada seeks a
Financial Controller Sandvik Mining and Construction is the world’s leading supplier of drilling and excavation machinery, equipment and tools for mining and construction industries. The Finance Controller, Material Handling Projects is responsible for controlling finances for projects within North America including maintaining ERP and reporting systems to support and advise the project management team with short and long term financial decisions. This position is also responsible for ensuring proper project controlling (forecasting and budgeting) as well as proper risk and claim management performance within the projects and in line with the Sandvik governance guidelines. This role is located in Surrey, BC.
QUALIFICATIONSThe ideal candidate will be a CGA; minimum 3 years of experience in a similar role providing financial controlling to project based teams. Previous experience in execution of projects in the mining, construction or similar industry including forecasting, reporting, budgeting is required. Strong commercial and legal background is an asset. The qualified individual will possess high level analytical and negotiating skills; excellent oral and written communication skills; be highly motivated and outcome focused.
HOW TO APPLYQualified individuals should no later than October 14, 2011. Candidates can apply at www.sandvik.com/career to the Finance Controller position (#311333) or fax 1-866- 848-4383. Please quote #311333 in fax subject line.
Read about Sandvikwww.sandvik.com
Sandvik Mining and Construction Region USA and Canada seeks a
Financial Controller Sandvik Mining and Construction is the world’s leading supplier of drilling and excavation machinery, equipment and tools for mining and construction industries. The Finance Controller, Material Handling Projects is responsible for controlling finances for projects within North America including maintaining ERP and reporting systems to support and advise the project management team with short and long term financial decisions. This position is also responsible for ensuring proper project controlling (forecasting and budgeting) as well as proper risk and claim management performance within the projects and in line with the Sandvik governance guidelines. This role is located in Surrey, BC.
QUALIFICATIONSThe ideal candidate will be a CGA; minimum 3 years of experience in a similar role providing financial controlling to project based teams. Previous experience in execution of projects in the mining, construction or similar industry including forecasting, reporting, budgeting is required. Strong commercial and legal background is an asset. The qualified individual will possess high level analytical and negotiating skills; excellent oral and written communication skills; be highly motivated and outcome focused.
HOW TO APPLYQualified individuals should no later than October 14, 2011. Candidates can apply at www.sandvik.com/career to the Finance Controller position (#311333) or fax 1-866- 848-4383. Please quote #311333 in fax subject line.
Read about Sandvikwww.sandvik.com
Read about Sandvik www.sandvik.com
Sandvik Mining and Construction Region USA and Canada is seeking a
Document Control AdministratorSandvik Mining and Construction is the world’s leading supplier of drilling and excavation machinery, equipment and tools for mining and construction industries. Region USA and Canada would like to announce the following job opening with our Materials Handling Projects Team in Surrey, British Columbia. The MHP Document Control Administrator’s responsibility includes general office management and providing administrative support to management and engineering personnel, related to execution of materials handling projects in Region North America.
HOW TO APPLY Qualified candidates should apply no later than October 14, 2011. Candidates can apply at www.Sandvik.com/career to the Document Control Administrator (#311231) or fax at 1-866-479-2551.
Please quote #311231in fax subject line.
KEY PERFORMANCE AREASImplement and maintain document control systems for critical engineering and project documents, including bids and proposals. Submittal of documents to clients and vendors. Coordinates expense reports, petty cash and other required administrative functions within the office. Perform reception duties as required. Coordinating travel plans for all office personnel and itinerary planning and organizing for visitors. Coordination of office/maintenance related functions/supplies and companies providing related services.
Qualified candidate will have 2 or more years in an engineering or project based administrative service role. Excellent computer, time management and organizational skills; good interpersonal and communication skills are required. Ability to work extended hours occasionally on evenings/weekends. Read about Sandvik
www.sandvik.com
Sandvik Mining and Construction Region USA and Canada is seeking a
Document Control AdministratorSandvik Mining and Construction is the world’s leading supplier of drilling and excavation machinery, equipment and tools for mining and construction industries. Region USA and Canada would like to announce the following job opening with our Materials Handling Projects Team in Surrey, British Columbia. The MHP Document Control Administrator’s responsibility includes general office management and providing administrative support to management and engineering personnel, related to execution of materials handling projects in Region North America.
HOW TO APPLY Qualified candidates should apply no later than October 14, 2011. Candidates can apply at www.Sandvik.com/career to the Document Control Administrator (#311231) or fax at 1-866-479-2551.
Please quote #311231in fax subject line.
KEY PERFORMANCE AREASImplement and maintain document control systems for critical engineering and project documents, including bids and proposals. Submittal of documents to clients and vendors. Coordinates expense reports, petty cash and other required administrative functions within the office. Perform reception duties as required. Coordinating travel plans for all office personnel and itinerary planning and organizing for visitors. Coordination of office/maintenance related functions/supplies and companies providing related services.
Qualified candidate will have 2 or more years in an engineering or project based administrative service role. Excellent computer, time management and organizational skills; good interpersonal and communication skills are required. Ability to work extended hours occasionally on evenings/weekends.
Work With us & groW a career
Glacier Media Group is growing. Check our job board regularly for the latest openings:
www.glaciermedia.ca/careers
Careers• www.employmentinvancouver.com • E-mail: [email protected] • Tel: 604-688-8828 • Fax: 604-669-2154
Sandvik Mining and Construction Region USA and Canada seeks aTechnical Services Manager, Material Handling Projects Sandvik Mining and Construction is the world’s leading supplier of drilling and excavation machinery, equipment and tools for mining and construction industries.This role is responsible for the representation/development of Customer Services for Materials Handling. The role is product/technically focused and concentrates on providing product and application specific support and guidance, help and advice to customers who are concerned about the availability and reliability of their equipment. This position is located in Surrey, BC.
QUALIFICATIONSThe ideal candidate will have a background with material handling; Engineering degree with a minimum 5 years of experience in a similar role. Experience in marketing and sales would be an asset. The qualified individual will possessproject management skills; be highly self-directed and have the ability to work in a team environment. Strong computer, time management, organizational, communication and negotiating skills are required.
Sandvik Mining and Construction is an equal opportunity employer. We offer an excellent benefits package and a salary proportionate to experience.
HOW TO APPLYQualified individuals should apply no later than October 14, 2011.Candidates can apply at www.Sandvik.com/career to the Technical Services Manager position (#311334) or fax 1-866-848-4383.Please quote #311334 in fax subject line.
Read about Sandvikwww.sandvik.com
Sandvik Mining and Construction Region USA and Canada seeks aTechnical Services Manager, Material Handling Projects Sandvik Mining and Construction is the world’s leading supplier of drilling and excavation machinery, equipment and tools for mining and construction industries.This role is responsible for the representation/development of Customer Services for Materials Handling. The role is product/technically focused and concentrates on providing product and application specific support and guidance, help and advice to customers who are concerned about the availability and reliability of their equipment. This position is located in Surrey, BC.
QUALIFICATIONSThe ideal candidate will have a background with material handling; Engineering degree with a minimum 5 years of experience in a similar role. Experience in marketing and sales would be an asset. The qualified individual will possessproject management skills; be highly self-directed and have the ability to work in a team environment. Strong computer, time management, organizational, communication and negotiating skills are required.
Sandvik Mining and Construction is an equal opportunity employer. We offer an excellent benefits package and a salary proportionate to experience.
HOW TO APPLYQualified individuals should apply no later than October 14, 2011.Candidates can apply at www.Sandvik.com/career to the Technical Services Manager position (#311334) or fax 1-866-848-4383.Please quote #311334 in fax subject line.
Read about Sandvikwww.sandvik.com
Gavin Cameron, Joel Payne and Sarah Kalil join Fasken Martineau DuMoulin as associates
Sandra Heath, Bill Lau, Barrie Smythe and Lisa Holland join the board of the Tapestry Foundation for Health Care as chair, vice-chair, treasurer and director
Pearl MacKenzie and family; Lisa Stiver, general manager, YMCA Camp Elphinstone; and campers
Bangkit, Southern Arc’s Indonesian subsidiary.
Todd Keast, Blair Zaritsky, and Jari Paakki, have been elected directors of Anglo Swiss Resources Inc. Keast is president and co-founder of Manitou Gold Inc. and
director and vice-president of exploration for Canadian Arrow Mines Ltd. Zaritsky is CFO of Braeval Mining Corp. and Oban Explora-tion Ltd. and was previously corporate controller for INV Metals Inc. Paakki is CEO of Anglo Swiss.
Tim Haldane has been appointed to the board of Kimber Resources Inc. He is senior vice-president, Latin America, for Agnico-Eagle Mines Ltd. and was previ-ously vice-president, develop-ment, for Glamis Gold Inc.
Lawrence Cannon has been appointed a director of Oceanic Iron Ore Corp. He was previously Canadian minister of transport, infra-structure and commun-ities and minister of foreign affairs.
Companies on the move•New in TownCorrection: KNV Char-tered Accountants LLP and Nordahl Craig Cum-mings & Gares have merged practices and will operate under the name KNV Char-tered Accountants LLP. The expanded practice will con-tinue to maintain offices at 15300 Croydon Drive, Sur-rey and Suite 512, 1285 West Broadway, Vancouver.
hats offBusiness in Vancouver wel-comes submissions from local small businesses and large corporations alike that demonstrate examples of corporate philanthropy and community involvement in the Vancouver area. High-resolution images are also welcome.
Pearl MacKenzie, a for-mer Gibson’s schoolteacher, donated $500,000 to the YMCA’s Camp Elphinstone toward a new recreation centre, MacKenzie Hall.
The Forzani Group donated $50,000 to the Boys and Girls Clubs of South Coast BC in support of the 12 clubs in the lower mainland. For-zani also supplied camp-ing equipment and sporting items to Camp Potlatch.
Freedom 55 Fina ncia l donated $25,000 to the BC Cancer Foundation in sup-port of renovations to the endoscopy suite at the BC Cancer Agency’s Vancou-ver Centre. The contribu-tion comes through the national corporate citizen-ship program of Great-West Life, London Life and Can-ada Life.
The Delta Controls and ESC Automation annual charity golf tournament raised over $20,000 in sup-port of Peace Arch Hospi-tal and Community Health Foundation.
Vancity donated $7,000 to Junior Achievement of BC to go toward Economics for Success in Richmond and Surrey – a program that encourages grade 9 and 10 students to ref lect on the advantages of remaining in
Daily business news at www.biv.com October 4–10, 201122 fOr the recOrD
Trouble
Trouble
DISCIPLINE•The Law Society of British ColumbiaThe Law Society of British Columbia (LSBC) has suspended Kelowna lawyer Gerhard Ernst Schauble, who has admitted to breaching ethical standards while jointly acting for a couple in the sale of their property in Peachland, B.C., the regulator announced September 14.While representing the couple, a dispute arose over the distribution of money from the sale, which Schauble offered to mediate. In doing so, Schauble favoured the interest of the male client by reducing the male client’s share of legal fees. He then failed to disclose that fact to the female client. “Every lawyer owes an ethical duty to their client. There are even more layers to that when a lawyer represents more than one party in the same action,” said the LSBC’s chief legal officer Deborah Armour. Details of the breaches are available in the hearing report. Schauble mitigated his actions by refunding funds to the woman. The LSBC has now
suspended Schauble for four months, starting on September 1, 2011. Schauble may return to practice on January 1, 2012.
BUYER’S ALERTCompanies listed below, which are not members of the Better Business Bureau, have failed to respond, as of September 23, 2011, to Better Busi-ness Bureau of Mainland B.C.’s efforts to mediate complaints from Septem-ber 12, 2011, to September 16, 2011. In some instan-ces, the company may have taken care of the complaint and considered the matter closed, or may believe the complaint is unjustified; however, if the BBB has not received a response, records can-not reveal either position. Please note that BBB members must respond to customer complaints that are brought to their atten-tion. Source: BBB.A 1 Doors & Mouldings Ltd., SurreyAeroplan Centre, VancouverAll Points Solutions, SurreyBBQTek Enterprises Inc., BurnabyBiz Books, VancouverBlackcomb Lodge,
WhistlerCanadian Windows, SurreyChildren’s Education Trust of Canada, GibsonsCIBC Collections, VancouverCombustion Web Hosting, VancouverConsumersReward Solutions, VancouverIsland Explorer Property Management, GangesJ 76 Casual Wear, BurnabyMobilicity, RichmondMohair Beauty, VancouverMotor Vehicles Online, Port MoodyStar Rebates, BurnabyThe following compan-ies have responded to the BBB subsequent to being published:A-Plus Drycleaning & Laundry, BurnabyBudget Brake & Muffler, AldergroveCore Education & Fine Arts, LangleyPure Painters Ltd., Port Coquitlam
Who’S GETTING SUEDThese corporate writs were filed with the B.C. Supreme Court registry in Vancouver. Information is derived from notices of civil claim. Civil claims
school to acquire the know-ledge, attitudes and skills needed for long-term career success.
Microserve donated $6,000 to its existing bursary and scholarship at Douglas Col-lege from the proceeds of its annual golf tournament.
TD Bank Group donated $5,700 to the Cambie Vil-lage Business Association to green the street corners of West 14th and West 17th Streets.
TELUS awarded the Chil-dren’s Hearing and Speech Centre of BC (CHSC) the TELUS Innovation Award for Vancouver, which rec-ognizes lasting and sus-tainable impact on the local community. CHSC’s Step-ping Out program was recognized with a $5,000 grant for providing deaf and hard of hearing children in remote communities of BC the same opportunities to learn to talk as those in the Lower Mainland.
Canadian Manufactur-ers & Exporters, BC Div-ision, and the Ministry of Jobs , Tou r ism a nd Innovation announced B.C.’s Top Exporters for 2011. Advancing Technol-ogies: Avigilon, Vancou-ver; MDA, Richmond; and STEMCELL Technolo-gies, Vancouver. Consumer Products: Arc’teryx Equip-ment, North Vancouver; Coast Spas Manufacturing, Langley; and ParetoLogic
Inc., Victoria. Manufac-tured Products: Viking Air Ltd., Sidney; SEI Indus-tries Ltd., Delta; Unifiller Systems Inc., Delta. New Exporter: Conifex Timber Inc., Vancouver; Hootsuite Media Inc., Vancouver; and Anodyne Electron-ics Manufacturing Corp., Kelow na . New Med ia : Neverblue, Victoria; Nerd Corps Entertainment Inc., Vancouver; and Arcana Studio Inc., Burnaby. Pri-mary Products and Servi-ces: Coast Clear Wood Ltd., Surrey; Canfor Pulp Lim-ited Partnership, Vancou-ver; and Tolko Industries Ltd., Vernon. Professional & Services: Gemcom Soft-ware International, Van-couver; Klohn Crippen Berger, Vancouver; and MTU Maintenance Can-ada Ltd., Richmond. Sus-tainability: Archipelago Marine Research Ltd., Vic-toria; Dr. Battery, Rich-mond; and ABC Recycling Ltd., Burnaby. Northern B.C. Exporter: Coast Tsim-shian Resources LP, Ter-race; Conifex Timber Inc., Vancouver; and Kyahwood Forest Products, Smithers.
John Wiebe, president and CEO of the GLOBE Foun-dation has been recog-nized with Canada’s Clean 16 by the Delta Manage-ment Group, acknowledg-ing the top 16 individuals in Canada who have done the most to advance the cause of sustainability and clean capitalism.
Wynne Powell, president and CEO of London Drugs received the inaugural R.W. Caulfield Award for Leader-ship presented by the Certi-fied General Accountants’ board of governors. The award recognizes innova-tive and visionary leaders working in business, public office, community or pub-lic service industries, who encourage bold thinking, volunteerism, and are eth-ical role models.
U B C ’s M BA pro g r a m ranked second in Canada and 24th among the “Top 100 MBAs” in the world according to the Aspen Institute’s 2011-2012 Beyond Grey Pinstripes ranking, a biennial survey that evalu-ates leadership on social, environmental and ethical issues.
Tourism Victoria won the Multi Media Market-ing Award and the Power of Partners Award at the Tourism Vancouver Island Industry Awards.
Kellie Dale, vice-president, ge ne r a l m a n a ge r a nd president of AllWest Insur-ance Services Ltd. cele-brated 30 years with the company in August. Dale started her career in 1981 as an office assistant and mobi le road insurance agent.
The Vancouver AM Tour-ism Association celebrated its 35th birthday. •
have yet to be proven in court.
Defendants: The New Reel Appetites Inc. and Vernon Graham Fox and Bridget Angela Fox 7622 Winston St., Burnaby and 2302–400 Capilano Rd., Port Moody
Plaintiff: 441615 B.C. Ltd. 3050 Highland Blvd., North Vancouver
Claim: $86,809 for debt under a breached lending agreement, general security agreement, promissory note and short-term loan; a declaration that the plaintiff is entitled to a fixed and specific charge affecting all of the personal property and the person and after acquired property of the defendants; orders; and damages.
Defendant: Sopka Development Corp. 609–788 Hamilton St., Vancouver
Plaintiff: W.A. Marsh Engineering Ltd. 6th f loor, 171 West Esplanade, North Vancouver
Claim: A declaration that the plaintiff is entitled to a builders lien for $26,526.
Defendant: BCAA Insurance Corp. Address unavailable
Plaintiff: Doris Cargo 3232 S. W. Marine Dr., Vancouver
Claim: Indemnity for f lood damage pursuant to an insurance policy; and damages.
Defendant: Paul Dandurand dba Extreme Industries and the said Extreme Industries 1–12099 237th St., Maple Ridge
Plaintiff: LeHigh Hanson Materials Ltd. dba Ocean Pipe and as Ocean Concrete 8955 Shaughnessy St., Vancouver
Claim: $50,029 against Dandurand for debt; damages; or, an accounting and damages; and a tracing.
Defendants: Percon Construction Inc. and Tru-Steel Inc. and John Doe #1-2 2900–550 Burrard St. and 300–410 Carleton Ave., Burnaby
Plaintiffs: W.I. Woodtone Industries Inc. and James William Young 33695 South Fraser Way, Abbotsford and 2400–200 Granville St., Vancouver
Claim: Damages for a diesel spill.
Defendants: Dr. Razwan Chaudhry carrying on business under the firm name and style of Dental Clinic @ Richmond Centre and
the said Dental Clinic @ Richmond Centre 1316–6551 No. 3 Rd., Richmond
Plaintiff: Ingrid Schemmel Estabridis aka Ingrid Tejero 1–10800 Springmont Dr., Richmond
Claim: Damages for a bungled root canal in which Chaudry broke dental instruments and left the tips in the plaintiff ’s tooth.
Defendants: B&B Contracting Ltd. and City of Surrey and Richard Roe Traffic Control Co. 100–19429 54th Ave., Surrey and 14245 56th Ave., Surrey and address unavailable
Plaintiff: Christian Anton Oblinger 201–19670 Landmark Way, Langley
Claim: Damages for injuries the plaintiff sustained when he collided with a paving machine.
Defendants: Kenneth McIndoe and Canlan Ice Sports Corp. dba Adult Safety Hockey League 6501 Sprott St., Burnaby and address unavailable
Plaintiff: Kristofer Benson 211–1015 Austin Ave., Coquitlam
Claim: Damages for injuries Benson sustained from a high-sticking incident during a hockey game.
Defendants: West Chilcotin Forest Products Ltd. dba West Chilcotin Forest Products and the said West Chilcotin Forest Products Ltd. 1141 Fort St., Victoria
Plaintiff: Suncor Energy Products Partnership dba Petro-Canada 2700–700 West Georgia St., Vancouver
Claim: $110,409 for debt for petroleum and related products.
Defendants: Pye Construction Ltd. and Sigma Engineering Ltd. and Sargent & Associates Engineering Ltd. and Aviva Insurance Company of Canada 2925 Douglas St., Victoria and 20th f loor, 250 Howe St., Vancouver and 100–780 Beatty St., Vancouver and 1100–1125 Howe St., Vancouver
Plaintiff: Upnit Power Limited Partnership 2800–666 Burrard St., Vancouver
Claim: Damages for breach of the Pye construction contract for water intake facilities against Pye; damages; damages for breaches of the Sigma contract for professional engineering services against Sigma; damages; damages for breaches of the Sargent
contract for professional engineering consulting services against Sargent; damages; damages for breaches of the performance bond against Aviva; and damages.
Defendant: Mercer Gold Corp. (BC) 1750–1185 W. Georgia St., Vancouver
Plaintiff: Mercer Gold Corp. (Nevada) formerly Uranium International Corp. 750–900 Howe St., Vancouver
Claim: An injunction stopping Mercer Gold Corp. (BC) from dealing or communicating with any of the plaintiff ’s employees, consultants, investors and contractors, arising from a soured business deal; and a declaration that Mercer Gold Corp. (Nevada) shall continue as the operator of the property pursuant to the option agreement, pending the final arbitration decision or further order of the court.
Defendants: Lower Mainland Taxi Association and Bonny’s Taxi Ltd. and Coquitlam Taxi (1977) Ltd. and Delta Sunshine Taxi (1972) Ltd. and Guildford Cab (1993) Ltd. and Kimber Cabs Ltd. and Newton Whalley Hi Way Taxi Ltd. and North Shore Taxi (1996) Ltd. and Richmond Cabs Ltd. and Royal City Taxi Ltd. and Sunshine Cabs Ltd. and Surdell Kennedy Taxi Ltd. and White Rock South Surrey Taxi Ltd. 200–8120 128th St., Surrey and 700–686 W. Broadway, Vancouver and 2121 Hartley Ave., Coquitlam and 200–10388 Whalley Blvd., Surrey and 1000–840 Howe St., Vancouver and 10th f loor 938 Howe St., Vancouver and 700–5951 No. 3 Rd., Richmond and Ground Floor 631 Carnarvon St., New Westminster and 220–7525 King George Blvd., Surrey and 631 Carnarvon St., New Westminster and 10th f loor, 938 Howe St., Vancouver
Plaintiff: Yellow Cab Company Ltd. 1441 Clark Dr., Vancouver
Claim: Declarations that the defendants’ requirement that Yellow Cab abandon its bid for the exclusive concession for taxi passenger pick-up at Vancouver International Airport and join the association’s bid breaches the association’s constitution, bylaws and the contractual relationship with its members; declarations
October 4–10, 2011 Business in Vancouver 23fOr the recOrd
Lawsuit of the week
SeaBus head-bumping incident triggers suitA tall man who bumped his head on a SeaBus doorframe is suing TransLink for failing to mark or pad the entryway.
North Vancouver carpenter Glenn Senft has launched a suit against South Coast British Columbia Transportation Authority, aka TransLink, for failing to mark or pad the top of the doorframe.
According to the suit, Senft stands 6’6” tall and the SeaBus doorway is 6’4” high rather than the standard 6’8”.
The statement of claim, filed August 12, states that the inci-dent happened March of 2010 when the plaintiff was boarding the SeaBus in Vanccouver.
“The plaintiff was walking with due care and attention when suddenly, and without warning, he hit his head on the top of the unusually short door passageway into the SeaBus and fell to the floor.”
The court document alleges that Senft suffered head, neck and lower back injuries as a result of the incident.
The suit argues that TransLink is liable for negligence under the Occupiers Liability Act.
Senft is suing for general and special damages, as well as health-care costs.
that the association’s expulsion of Yellow Cab from the association and refusal to permit Yellow Cab to participate in the exclusive concession breach the defendant association’s constitution, bylaws and the contractual relationship with its members; a declaration that the powers of the defendant association are or have been exercised in a manner oppressive or unfairly prejudicial to the plaintiff; an order, or, an order; or, damages.
Defendants: Robert Harper and Stratawatch Address unavailable
Plaintiffs: Teamwork Property Management Ltd. and David John Hensman 105–34143 Marshall Rd., Abbotsford
Claim: Damages; and an injunction to prohibit the defendant from disseminating information about the plaintiff.
Defendant: Ausenco Engineering Canada Inc. 855 Homer St.,
VancouverPlaintiff: Charles Birt2445 Belloc St., North VancouverClaim: Repayment of debt.
Defendants: Thompson Nicola Road Transport Inc. and Catherine Martha Anne Radies 102–418 St Paul St., Kamloops and 240–1201 Ewen Ave., New Westminster
Plaintiff: Arbutus Vehicle Leasing Ltd. Claim: $450,079 against the defendants jointly and severally for vehicle leases.
Defendants: Thompson Nicola Road Transport Inc. and Catherine Martha Anne Radies 102–418 St Paul St., Kamloops and 240–1201 Ewen Ave., New Westminster
Plaintiff: Equirex Vehicle Leasing 2007 Inc. 1800–1095 West Pender St., Vancouver
Claim: $77,238 for indebtedness under a lease agreement.
Defendants: Wendy Herrington and Fraser Valley Auctions (1983) Ltd. Address unavailable and 21801–56th Ave., Langley
Plaintiff: Darcey Holmes 25531 Dewdney Trunk
Rd., Maple RidgeClaim: Damages for personal injury, loss of past and future income and earning capacity related to buying a “defective” horse.
Defendants: James Albert Mummery and Powergrid Electrical Services Ltd. 14085 Miworth Road, Prince George and 14085 Miworth Road, Prince George
Plaintiff: Skeena Power Systems Ltd. Box 306, 182 Memorial Ave., Parksville
Claim: Damages and an order restraining and prohibiting the defendants from competing with the plaintiff.
Defendants: Collin Earnest Jerome Willis aka Collin Willis aka Collin Willis dba Cool Runnings Big Truckin and Noelle Emlynee Jackson Benoit aka Noelle Benoit 5869–124A St., Surrey and 1501 Bond St., North Vancouver
Plaintiff: Summit Leasing Corp. 1200–805 West Broadway, Vancouver
Claim: $69,945 for defaulting on payments for a tractor.
Defendants: Boa Construction Ltd. and Redpath Renovations and ABC Company 6470 Wellington Ave., West Vancouver and 303–586 Water Edge Cres. West Vancouver and address unknown
Plaintiffs: Connie Cooper and Robert Cooper 2244 Inglewood Ave., West Vancouver
Claim: Damages for building a leaky roof.
Defendants: The Evolution Fund and Lawson Commercial Finance Corp. and Michael Hines and Tess Lawson Addresses unavailable
Plaintiff: Galaxy Investments Canada Inc. Claim: $75,000 against each defendant for selling securities contrary to the Securities Act.
Defendant: City of Surrey 15454 Colebrook Road, Surrey
Plaintiffs: Sukhminder Singh Rai and Charan Singh Rai and Minjinder Kaur Rai 15454 Colebrook Road, Surrey
Claim: Further compensation for expropriation of land
Defendant: Bronco Industries Inc. 700-5951 No. 3 Road, Richmond
Plaintiff: Washington International
Insurance Co. 206–1110 Hamilton St., Vancouver
Claim: $28,418 for duty related to imported products from the U.S.
Defendants: Brownlee Constuction Inc. and Paul Brownlee 410–1333 West Broadway, Vancouver and 2850 Rosebery Ave.
Plaintiff: Royal Bank of Canada Box 5050, Station A, Mississauga, Ontario
Claim: $154,089 for debt.
Defendants: 0878034 BC Ltd. and Seville Properties Ltd. and Harvey Simons 1100–510 Burrard Street, Vancouver and 200–852 Fort St., Victoria and 1629 Shawnigan Lake Rd., Shawnigan Lake
Plaintiff: Quest Capital Management Corp. 1028–550 Burrard St., Vancouver
Claim: $375,422 for unpaid loans.
Defendants: JDP Construction Ltd. and Owners of Strata Plan VR 2447 20th f loor, 1066 W. Hastings St. and 2176 Willingdon Ave., Burnaby
Plaintiff: Arrowmark Contracting Ltd. 11058 Lincoln Dr., Delta
Claim: $41,852 for the provision and installation of siding materials; and a builders lien for $41,852.
Defendant: Resort Municipality of Whistler Address unavailable
Plaintiff: William Barratt 1710–505 Burrard St., Vancouver
Claim: Damages for wrongful dismissal and breach of an employment contract related to Barratt’s
trouble
position as chief administrative officer for the municipality.
Defendants: Marvin Schmunk and 0541754 B.C. Ltd. Address unavailable and Box 554 Hagensborg
Plaintiffs: Man Kon Chung and Un Loi Chang 111–211 Columbia St., Vancouver
Claim: $236,800 to Man Kon Chung and $94,720 to Un Loi Chang for their work at Tip Top TV and Radio; rescission of the transfer of shares in the company to Schmunk; and damages for fraudulent misrepresentation.
Defendant: Delta Sunshine Taxi (1972) Ltd. 200–10388 E. Whalley Ring Rd., Surrey
Plaintiff: Amar Singh Dhaliwal 1501–543 Granville St., Vancouver
Claim: Specific performance of the 1998 agreement ordering the company to allow the plaintiff to convert his cab from a wheelchair van back to a taxi with an airport plate, arising from breach; or, damages.
Defendant: Global GMT Money Transfer Ltd. dba Global Money Transfer 1–6526 Main St., Vancouver
Plaintiff: Chander Walia 200–6330 Fraser St., Vancouver
Claim: $36,958 for money that the defendant failed to transfer to India for various customers and by which the plaintiff has been unjustly enriched; and a tracing. •
Daily business news at www.biv.com October 4–10, 201124 fOr the recOrD
The Smart Canadian Wealth-Builder by Peter Dolezal Cufflands Publishing, 2010
I’ve been reading lately about how many people
are not financially savvy or literate. Personally, I
“shun” its emigrants, there-by losing out on the valuable human networks and exper-tise that have helped China globalize.
The fascinating chapter “Bias and Noise” compares the information-collection and propagation systems of each country – India with its rich and free media, and robust government-affiliat-ed information and statis-tical agencies, versus China’s censorship and information control. He explores the rea-sons why U.S. media give significantly more cover-age to China than to India, noting that India fell out of the American sphere of in-fluence during its long rela-tionship with Britain and, under Prime Minister In-dira Gandhi, with the Soviet Union. As the Indian di-aspora in North America reaches its maturity, recog-nition of India’s looming importance is quickly be-coming apparent.
The chapter on health care is instructive. De-spite the presence of highly trained medical practition-ers, India ranked 134th out of 191 members in a World Health Organization Sur-vey in 2000, compared with China at 101. Yet today, a Bangalore surgeon is build-ing un-subsidized hospitals that radically cut the cost of delivering health care, with the promise of provid-ing an accessible commod-ity to all Indians. How is he accomplishing what West-ern health-care providers
Book revIews
sales calls
Rob MalecHow to keep your sales team really connected
These days, people are hired via email, talk to
their managers by text and share their day-to-day hap-penings through Facebook. Old-school connectedness – simply talking to someone – appears to have gone out of vogue.
Sales organizations that don’t seek to actively make such contact part of their culture risk alienating their staff, losing their best people and under-producing. To improve the connectedness of your team and their per-formance, make what is old new again.
Electronic devices are a poor second to person-to-person interaction when it comes to conducting and
building relationships. Go-ing old school with a portion of your team’s communica-tion is wise, and easily done. Here’s how one leader did it.
The vice-president of a prominent wealth-manage-ment firm was experiencing rapid growth. His cozy team of 50 had doubled to 100 in a short time. His operations and compliance (OC) team – the folks who ensure that transaction minutia is prop-erly monitored – were spread increasingly thin. Their con-nectedness with their branch teammates was eroding.
Chatting over the cubicle walls with branchmates just wasn’t efficient anymore. This chatting was replaced with emails. As workloads
increased, the emails became more to the point and direct. New staff – those with no pri-or relationship with the OC team – found the communi-cation terse and cold. They saw OC as the rule-minding “bad cops” and saw them as a hindrance to doing business.
The VP recognized this and granted the OC team time to create a new way to communicate with the branch – one that was effect-ive in helping new staffers get to know the OC team as people, rather than just walk-ing rulebooks. At the same time, it had to be efficient, reaching everyone easily.
The OC team came up with the idea of issuing a monthly e-newsletter to the
branch. Its stated purpose was to relay OC policy and procedure to the branch. The team went several steps fur-ther with it, though. They cre-ated a vehicle that put a face to their group and mission while bringing the branch closer together.
They began by having an e-newsletter template profes-sionally designed. They did not want to leave the percep-tion of their professionalism to a Microsoft template.
Each issue’s title bar fea-tures a picture of a different OC team member. This helps new branch members get to know their OC team.
Below that is a message from the vice-president. His regular submission to the newsletter aligns him with the OC team. He wants his support of this team’s vital work to be obvious. His spon-sorship helps the team oper-ate more effectively within the branch.
Each newsletter contains an investment adviser’s pro-file and photo. Including these profiles accomplish-es two things: it helps the OC team get to know its in-vestment advisers better and helps the investment advis-ers get to know each other better.
No mention of operations and compliance issues ap-pears until the bottom of page one. The top of page two continues on with “The OC Corner.” Here, topical OC issues are covered in a Q&A format. The bottom half of page 2 finishes with
birthdays, anniversaries and branch happenings.
The monthly newsletter has been very effective in improving the connected-ness between the OC team and the rest of the branch. What makes the newsletter effective is its personal touch and the process of including others from the branch. The team has succeeded in put-ting warmth into a cold (read electronic) medium.
Every month a news-letter comes out. A new in-vestment adviser is profiled. More birthdays and anni-versaries are recognized. In short, more people are con-nected in a human way, not just a “‘managing the busi-ness”’ way. What is old is new again. •
Rob Malec ([email protected]), president of Busi-nessworks Consulting, is a sales and revenue generation expert.
>“They have a tough financial elephant
to push up the stairs here” – Jordan bateman, b.c. director for the canadian
Taxpayers Federation, on the economic challenges facing b.c.’s government in the wake of the HST
referendum rejection and projected lower resource and crown corporation revenue. From a business in
Vancouver news story (issue 1143; September 20-26)
>”If you don’t have a competitive
advantage, don’t compete” – Jack Welch, former General electric ceo
>”The key to successful leadership
is influence, not authority” – Kenneth blanchard, american author and management expert
>“My experience has shown me that the people
who are exceptionally good in business aren’t
so because of what they know but because
of their insatiable need to know more” – Michael Gerber, founder of the Michael e. Gerber
companies business skills training enterprise
Billions of Entrepreneurs: How China and India are Reshaping Their Futures and Yours By Tarun Khanna Harvard Business Review Press, 2011
Ha r v a r d B u s i n e s s S c h o o l p r o f e s s o r
Khanna has published an eminently readable com-parative study on the state of entrepreneurship in India and China. Through person-al anecdotes, examples and cases, Khanna makes the co-gent case that the economic centre of gravity is moving east. Although business con-ditions differ significantly, entrepreneurship is thriving in both countries, surging so quickly that it is outpacing and driving changes in law, social norms and develop-ment practices.
Khanna compares India and China using a number of factors, including entrepre-neurship styles, methods of accessing capital, availability of reliable information, gov-ernment approaches to pro-moting entrepreneurship, and infrastructure develop-ment. He looks at relations between the two countries, at what he calls “mutualism” and how those relationships are fostering growth de-spite border disagreements, military developments and other impediments. He compares the diasporas of both countries: China re-maining closely allied with its emigrants, India tend-ing to, in Khanna’s words,
are also striving with such difficulty to achieve? By fo-cusing on a rigorous finan-cial system, high surgical throughput rate, cash bal-ance between subsidized and unsubsidized patient rev-enues, expansion through internally generated finan-cing, and building a mini-city of hospitals that share infrastructure within a small geographic radius, thereby cutting costs dramatically.
The book’s final chapter offers insights and analy-sis about successful entry
methods for Western com-panies wishing to enter these two markets. Khanna’s en-tertaining stories do more than provide colour. They illustrate how businesses are conceived and thrive ac-cording to their individual national identities, creating new business models and reshaping their countries along the way. •
Jan Wallace is head of the David Lam Management Research Library at UBC’s Sauder School of Business.
Electronic devices are a
poor second to person-
to-person interaction
when it comes to
building relationships
wish I’d read Doleza l ’s book when I was younger – I would be much further ahead.
Dolezal, a former CEO of major Canadian corpora-tions and a lifelong investor, intends for his book to be used as a guide to personal financial decision-making.
However, he also en-cou rages consu ltat ion with a qualif ied adviser before making important investments.
Regardless, this book would make an excellent graduation gift – indeed, it should be required reading in personal finance classes.
Culture: Leading Scientists Explore Society, Art, Power, and Technology Edited by John Brockman, Harper Perennial, August 2011
Before choosing this book to review, I was not fam-
iliar with www.edge.org. For the uninitiated, it features people in conversation – as observed in the book’s intro-duction by Brockman, “To accomplish the extraordinary,
you must seek extraordin-ary people.” Brockman has chosen some of the best of these remarkable minds, a compilation of conversations edited from the longer web versions. One cannot help but start a personalized reading list after sampling some of the authors/innovators, such as Jared Diamond (“Why Do Some Societies Make Dis-astrous Decisions?”) or Brian Eno (“A Big Theory of Cul-ture”). Brockman succeeds in his promise to present “the same quality of intellectual adventure” as the Blooms-bury Group or the Algonquin Round Table, yet different and certainly on topic for today’s new “Age of Wonder.”
Donna Kaye is an assist-ant trade buyer at UBC Bookstore.
October 4–10, 2011 Business in Vancouver 25Business tool kit
Deadline for Datebook listings is noon Tuesday for the following week ’s paper. Listings are published on a guaranteed basis for $50 per week, plus hst. Free listings will run in print as space permits. Go to www.bivdatebook.ca to post your listing. Published Datebook listings are at the discretion of BIV.
Breakfast, Luncheon, Dinner MeetingsOne Night by Lora Frost - Success PartyOctober 19, 2011 , 7:00 PM: A u n i q u e o p p o r t u n i t y fo r entrepreneurs to embrace their power. Guests attending the One Night party will arrive as the person they want to be in five years. They will act as though they have already achieved their goals. $150. Shangri-La Terrasse. Vancouver. Marion H o u c h a rd a t m h o u c h a rd @karranfinlaymarketing.com. www.onenightbylorafrost.com.
What Makes a Good Pitch?: Developing, Presenting and Landing BusinessOctober 20, 2011, 5:00 PM: We’re delighted to have two dynamic presenters for this topic: Linda Oglov, Business Development Consultant & Bill Baker - Principal & Founder, BB&Co Strategic Storytelling. Join us for a very entertaining and informative session. SMEI Members $55 / Non-members $75. Pan Pacific Vancouver, 300-999 Canada Place. Vancouver. 604-266-0090 or [email protected]. smeivancouver.org.
Boughton / BCLI Great DebateOctober 26, 2011 , 5:00 PM: The GREATdebate offers a fun, engaging evening of dinner and light-hearted debate. This year’s debate resolution: Resolved that the torts of champerty and maintenance should be abolished in British Columbia. $145 per person / $1,100 per table of 8. Pan Pacific Waterfront - 300-999 Canada Place. Vancouver. Elizabeth Pinsent - 604.822.0142 / [email protected]. http://www.bcli.org/news/events/great-debate-2011.
LUFTHANSA: Mobility for the worldNovember 9, 2011, 11:45 AM: Don Bunkenburg, Director of Corporate Sales and Regions, North America, Lufthansa $69 Members and Guests / $96 Future Members + HST. Renaissance Vancouver Hotel Harbourside - Harbourside Ballroom, 1133 West Hastings Street . Vancouver. [email protected]. www.boardoftrade.com.
Spirit of Vancouver AwardsNovember 18, 2011, 11:45 AM: Submission Deadline: Friday, October 14, 2011 $69 Members and Guests / $96 Future Members + HS. Vancouver Marriott Pinnacle - P i n n a c l e B a l l r o o m , 1 1 2 8
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LinkedIn - Using Social Media to Market Your Personal BrandNovember 24, 2011, 5:00 PM: Join Gary Fearnall - Director Global Marketing Solutions, LinkedIn Canada. The brand called you is the professional brand you show to employers, collaborators, clients and colleagues. How you market that brand is essential to your profession SMEI Member $60 / Non-member $78 (before Nov 11/11. Pan Pacific Vancouver, 300-999 Canada Place. Vancouver. 604-266-0090 or [email protected]. smeivancouver.org.
Spirit of Vancouver Christmas Luncheon and Year-end Wrap-upNovember 29, 2011, 11:30 AM: Celebrate another memorable year at The Vancouver Board of Trade’s annual Spirit of Vancouver Christmas Lunch and Year-End Wrap Up. $79 Members and Guests / $110 Future Members + HS. Hyatt Regency Vancouver - Regency Ballroom, 655 Burrard Street. Vancouver. reservations@b o a r d o f t r a d e . c o m . w w w.boardoftrade.com.
conferences, conventions, traDeshowsHR Tech Group: Human Capital SymposiumOctober 26, 2011, 8:00 AM: Tech industry event on best HR practices to grow your business (revenue, ta lent , leaders) . Featuring keynote Don Bell , Co-founder of Westjet Airlines: $275 before Sept 30th; $350 after. Sutton Place Hotel, 845 Burrard St. Vancouver. Allison Rutherford, HR Tech Group, 604-874-2653; [email protected]. www.hrtechgroup.com.
Business After Business TradeshowOctober 26, 2011 , 5:00 PM: T h e V a n c o u v e r B o a r d o f Trade’s signature Tradeshow $20 Members and Guests / $30 Future Members + HST. The Fairmont Hotel Vancouver - Pacific Ballroom, 900 West Georgia Street . Vancouver. [email protected]. www.boardoftrade.com.
CSEME WEST 2011November 2 & 3, 2011: A world class event conference comes to Vancouver, featuring sessions from some of the world’s top event producers , fabulous networking events, an exciting business to business trade show, multiple team building and entertainment experiences, inspiring Think Tanks, and more. November 2 – Conference at Jewel Ballroom; November 3 – Full day Expo at Rocky Mountaineer Station. Vancouver. 1.877.212.3976. http://canadianspecialevents.com/cseme_vancouver/.
Daily business news at www.biv.com October 4–10, 201126
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Courses, Workshops, seminarsSelling Your Business WorkshopOctober 6, 2011, 8:30 AM: If you are a business owner considering your exit this workshop will give you a significant competitive advantage when it comes time to sell. Speakers including a business mentor, M&A specialist, business lawyer, financing expert & tax specialist. $50. BCIT Burnaby Campus 3700 Willingdon Ave. Burnaby. Tracie 604.859.5388 ext 115 [email protected]. www.pavilionservices.com/workshops.
20/20 SMART Session - Effective Workplace LearningOctober 12, 2011, 8:00 AM: In this Smart Session, you will benefit from new insight into practical and effective workplace learning practices tailored to fit the needs of small to medium sized employers. $45 CME Members - $65 Non-members. Hampton Inn & Suites, 19500 Langley Bypass (Route 10). Surrey. Kimberly Hall [email protected] 604-713-7809. www.bc.cme-mec.ca.
Leadership Assessment Essentials for Selection and DevelopmentOctober 12, 2011, 8:30 AM: High quality assessment is essential to HR’s ability to provide real business value - they improve the accuracy of decisions regarding selection, development and succession. Prices vary - please see our website for details. BC HRMA, 1101-1111 West Hastings Street. Vancouver. Jace Ardiel, Professional Development Coordinator, [email protected]. http://www.bchrma.org/content/events/ls/details.cfm?EventID=035-303.
Bullet Proof Investment SeminarsOctober 15, 2011, 9:45 AM: Jennifer Fabre, Investment Advisor, DWM Securities Inc. presents a 4 Part Series suitable for investors with some experience. Topics include Bullet Proof Portfolios, The Bond Markets, The Equity Markets and Market Strategies & Tactics. Complimentary Seminars. Suite 700 - 609 Granville St. Vancouver. [email protected] or 604-895-3478. www.jenniferfabre.com.
Business 2011: Embracing Online MarketingOctober 18, 2011 , 5:30 PM: Learn how small & medium sized businesses use Social Media to build relationships, increase brand awareness and find new customers. Learn from Terri Davies, owner of Sociability.ca. Enjoy snacks and refreshments, networking, and an interactive workshop. $99 session/ $425 series. 915 Fort Street, 3rd Floor. Victoria. Terri Davies, [email protected], (250) 588-2877. http://biz2011.eventbrite.com/.
BCIC Commercialization & Business Planning Workshop October 21, 2011, 9:00 AM: An intensive workshop that compels the entrepreneur to think critically and develop the successful elements for the commercialization and positioning of their business idea. It covers business planning
and product management.. $269 (a $4,000 value). 1188 West Georgia Street, 9th Floor. Vancouver. [email protected]. http://www.bcic.ca/programs/talent/entrepreneurship-workshop.
HR Metrics Benchmarking Service - Demo & Overview: High-TechOctober 27, 2011 , 9 :30 AM: Come join us for an overview of the HR Metrics Benchmarking Service with a special focus on the High-Tech Sector No charge. Online. 604.694.6946, [email protected]. http://www.bchrma.org/content/events/ls/details.cfm?EventID=035-238.
Selling Your Business WorkshopOctober 28, 2011, 8:30 AM: If you are a business owner considering your exit; this workshop will give you a significant competitive advantage when it comes time to sell. Speakers include a business mentor, M&A specialist, business lawyer, financing expert & tax specialist. $50. Cascade Community Church 35 190 DeLair Road . Abbotsford. Tracie 604.859.5388 ext 115 [email protected]. www.pavilionservices.com/workshops.
CAPS Vancouver: Todd Hunt - Creating a Killer Keynote. Plus Rising Stars and Podcasting How to ClinicOctober 29, 2011, 8:30 AM: Learn the secrets to creating a great keynote address. For both emerging and experienced speakers. Plus, Rising Stars contest for new speakers. Mbrs & 1st time guests $57 ($62 door), guests $87. Morris J. Wosk Center for Dialogue (SFU), 580 West Hastings St. Vancouver. Ron Grender, CAPS President: 778-688-7065. www.capsvancouver.com.
Mastering the Rockefeller Habits Four Decisions Executive WorkshopNovember 2, 2011, 8:00 AM: For CEOs and their Leadership Teams: Learn how to accelerate profitable growth using the Rockefeller Habits. The Four Decisions refer to the critical decisions that growth companies must get right to maximize their revenue, profit and time. $495 to $795 per person (see link). Terminal City Club, 837 West Hastings Street. Vancouver, B.C. Janice Watkins 604-313-2229 ext.1 Email: [email protected]. http://mrhworkshopvancouver.eventbrite.com .
Sustainable Economics for the Real WorldNovember 4, 2011, 9:00 AM: This course provides an overview of the emerging field of sustainable economics, as well as the tools for building the business case for sustainability. $600. 515 W. Hastings St. Vancouver. Joshua Randall (778-782-5254). http://www.sfu.ca/city/course3popup.htm.
Business Development, is it legal? Client Development strategies for legal professionalsNovember 16, 2011, 8:15 AM: Lawyers attending this workshop will learn techniques for converting their legal skills into client development ones. Techniques such as utilizing the power of references will enable lawyers to improve revenues and drive higher rates of
client retention. $289.00 (Table of eight $1,750 ). 609 Granville Street - Downtown Vancouver - Canaccord Tower. Vancouver. To register please call 604-637-2088 x 201 or email; [email protected]. www.compasspeak.com.
Can You Really Do Away with Paper Records - Find Out What It takesNovember 18, 2011, 9:30 AM: Find out from an expert in electronic records what it takes to be able to use your electronic records as documentary evidence. If you are scanning your records, this will be of interest also because there is more to it than you might think. Free. Room 281 BCIT Campus Downtown, 555 Seymour St - across from Ganville SkyTrain Station. Vancouver, BC. [email protected] 778-997-9199. www.tracrecords.ca/website.
SharePoint for managing records and retentionNovember 18, 2011, 1:00 PM: SharePoint 2010 has great out-of-the-box functionality for managing records. A SharePoint Specialist and Records Manager, Marcel Roy, will be demonstrating how it can be configured to provide a state of the art records and document management system free. Room 281 BCIT Downtown, 555 Seymour St at Granville SkyTrain Station. Vancouver, BC. [email protected] or 778-997-9199. www.tracrecords.ca/events.
Communicating Sustainability for Awareness, Accountability and ActionNovember 25, 2011, 9:00 AM: This course provides tips and tools for effective communications practice and examines how sustainability is perceived by the public. $600. 515 W. Hastings St.. Vancouver. Joshua Randall (778-782-5254). http://www.sfu.ca/city/sust906.htm.
Fundraisers, General eventsWomen Against MS Gala BreakfastOctober 13, 2011, 7:00 AM: There is no known cure for multiple sclerosis which affects women three times more often than men. Funds raised support MS research. Special guest speaker Cassie Campbell-Pascall. 125 per ticket 1,000 table for eight. Terminal City Club, 837 West Hastings Street. Vancouver. Kristina Keith, 604-602-3220, [email protected]. www.mssociety.ca/bc/wams.htm.
Gala eventsBig Sisters GalaOctober 6, 2011, 5:30 PM: Join Big Sisters for an inspiring evening as we raise funds to help match 180 girls on the wait list with a supportive mentor. Event will feature a champagne reception, auctions, dinner and live entertainment by Paramount. $250. Pan Pacific Hotel (300 - 999 Canada Place). Vancouver. Kelly 604-873-4525 x302 or [email protected]. www.bigsisters.bc.ca.
BCAMA evening gala - 2011 Marketer of the Year: Pacific National ExhibitionOctober 13, 2011, 5:00 PM: Join
us at our gala event to hear an inspiring story about how Pacific National Exhibition, the 2011 BCAMA Marketer of the Year, has positioned itself as a premiere entertainment fair destination with its outstanding integrated marketing campaign. $170-non member, $130-member, $1600-Corporate Tabl. The Westin Bayshore, 1601 Bayshore Drive. Vancouver, BC. Call 604.983.6AMA (6262) or Email: [email protected] or Visit our website to register online. www.bcama.com.
Ridge Meadows Hospital Foundation Gala EveningOctober 15, 2011, 5:30 PM: Proudly presented by Fraser River Pile and Dredge, this is a dazzling fundraising evening of fine dining, shopping and fun - with proceeds used to purchase life saving equipment for Ridge Meadows Hospital. $175. Meadow Gardens Golf Course. Pitt Meadows. Laura Butler 604.466.6958 or [email protected]. www.rmhfoundation.com.
Torch Awards 2011 October 26, 2011, 11:30 AM: Torch Awards is a gala awards luncheon recognizing ethical and sustainable businesses from across British Columbia. To be announced. The Metropolitan Hotel, 645 Howe Street. Vancouver. [email protected]. www.mbc.bbb.org/torch.
BCIT Distinguished Alumni Awards October 27, 2011, 5:45 PM: The 9th annual BCIT Distinguished Alumni Awards celebrates and honours BCIT alumni and faculty who have notable achievements in their careers and community endeavours. Tickets $125, Table of
10 $1,200. Four Seasons Hotel - 791 W. Georgia St. Vancouver. Phone: 604-432-8847, email: [email protected]. bcit.ca/alumni.
29th Annual BC Export AwardsOctober 28, 2011, 11:00 AM: Expor ters from around the province are recognised at our ANNUAL GALA for their excellence and achievements in exporting and their tremendous contributions to our economy. Networking Trade Show at 11:00. Early Bird to Sept.30 $95/ea $760/table of 8. Hyatt Regency Vancouver 655 Burrard Street. Vancouver. 604.713.7809/[email protected]. www.bcexportawards.com.
2011 T. Patrick Boyle Founder’s AwardNovember 17, 2011, 5:30 PM: The Fraser Institute will be honoring Darren Entwistle, CEO & President of Telus, with the T. Patrick Boyle Founder’s Award at a gala reception. Sponsorship, single tickets, and premium/standard tables available. Tkts: $500/$700, Tbl: $5000/$7000. Vancouver Convention Centre East, 1055 Canada Place. Vancouver. 604-688-0221 ext 537 or [email protected]. http://www.fraserinstitute.org/events-multimedia/eventdisplay.aspx?id=17774.
Original Costume Museum Society presents A Titanic Gala featuring renowned historian Ivan SayersOctober 13th, 2011, 5:30 AM: The OCMS invites historians, Steampunkers, and lovers of fashion to a must-see fashion show, dinner, silent auction. Show displays garments from 1912, representative
of the era. Last day for tix is Oct 6. We actively seek funding for a permanent museum. $65 members/ $75 non-members/ $520 table of 8. The Hellenic Centre, 4500 Arbutus Stree. Vancouver. Sharon: 604-988-4307, [email protected]. www.ocms.ca.
netWorkinG FunCtionsC3: Coffee, Conversations & ConnectionsOctober 11, 2011, 9:00 AM: These Casual Conversations are designed to connect you with smart, savvy women and start your day off right! Tell us your thoughts, share your knowledge and learn from other women’s experiences over a freshly brewed cup of coffee (or tea!) Guests: $12.50 / Members: $10 [+ HST]. Cheers Restaurant 125 East 2nd Street. North Vancouver, BC. Cathy, theconnectedwoman.com. www.theconnectedwoman.com.
Women in Biz Network Presents: Branding your Biz with Rebecca Bollwitt & Heather WhiteNovember 1, 2011, 6:30 PM: Women in Biz Network presents its first Vancouver event. Become brand savvy with Miss 604’s Rebecca Bollwitt and Heather White of 2020 Communications $24. Opus Hotel - 22 Davie St. Vancouver. [email protected]. http://womeninbiznetwork.com/2011/09/11/our-first-vancouver-event-branding-your-biz-with-rebecca-bollwitt-heather-white/. •
October 4–10, 2011 Business in Vancouver 27DatebOOk
Cartoon by riCe
What’s your opinion?BIV welcomes readers’ opinions. All letters, including those sent by e-mail, must include the author’s name, address and daytime telephone number.Business in Vancouver, 102 East 4th Avenue, Vancouver, B.C. V5T 1G2. Fax: 604-688-1963. E-mail: [email protected]. We reserve the right to edit for brevity, clarity and legality.
President and Publisher : Paul Harris; Editor : Timothy Renshaw; News Features Editor : Baila Lazarus; Editorial Proofreader : Jacqueline Donkersloot; Online Editor : Nelson Bennett ; Staff Writers : Nelson Bennett , Richard Chu, Jennifer Harr ison , Glen Korstrom, Joel McKay, Jenny Wagler ; Art Director : Randy Pearsall; Photographer : Dominic Schaefer ; Production Manager : Don Schuetze; Production : Rob Benac, Carole Readman, Natalie Reynolds , Soraya Romao, Annette Spreeuw; Director Sales and Marketing : Cheryl Car ter ; Marketing & Events : Azadeh Hollmann,
Paige Millar; Advertising Sales Manager : Kerry MacDonald; Display Advertising Sales: Janice Frome, Blair Johnston, Michele MacKenzie, Pia Tomlins, Chris Wilson, BIV Magazines Publisher : Paul Harris; Managing Publisher : Gail Clark; Editor: Naomi Wittes Reichstein; Sales Manager : Joan McGrogan; Advertising Sales: Lori Borden, Corinne Tkachuk; Administrator: Katherine Butler; Senior Researcher: Anna Liczmanska; Research/Verification: Caroline Smith; Manager, Reader Sales & Service: Deborah Hamilton; Subscription Sales Supervisor: Navreet Gill; Circulation Manager: Veera Irani; Subscription Sales: Gerard Veeneman; Accounting: Denise Moffatt; Credit Manager: Yvonne PoschBusiness in Vancouver is published by BIV Media Limited Partnership at 102 East 4th Avenue, Vancouver, B.C. V5T 1G2. Telephone 604-688-2398; fax 604-688-1963—For reprints: Veera Irani 604-608-5115E-mail addresses: [email protected], [email protected], [email protected], [email protected] TWITTER@BIZINVANCOUVER • WWW.BIV.COm • WWW.BIVINTERACTIVE.COm
At LArge
PETEr LAdnErLaneway housing roadblocks hurting city’s neighbourhoods
Letters
Clark’s jobs policy good for B.C.’s futurePremier Christy Clark may have had to wait to launch her jobs plan, but it’s been well worth waiting for. Especially the announcement of funding to help get Phase 1 of the Prince Rupert port expansion underway. It’s a key project that will create jobs through-out B.C. for decades.
The premier’s vision for B.C. to be the economic engine for a 21st-century Canada is timely and forward-thinking, but clearly something that the neither NDP nor the BC Conservative Party (BCC) seems to get. While NDP leader Adrian Dix talks off the top of his head about training credits for job categories that don’t exist here in B.C. and there-fore have no relevance, John Cummins haphazardly flips and flops his way across the province leaving a trail of contradictory policies and statements.
B.C. needs new dollars, but how are we going to get them if we simply stand back and watch the world go by as Mr. Dix and Mr. Cummins seem to be suggesting in their criticism of the premier’s jobs plan?
The only way we can bring new dollars into the province is by opening up our doors to greater trade with the rapidly expanding Asia-Pacific markets. After all, the best defence of jobs in our economy is a strong offence that aggressively markets and then delivers our products and services to the world.
So, if the economy is the engine and B.C. is the car, I’m one person who is very happy that Christy Clark is in the driver’s seat, with her foot the economic accelerator, while Mr. Dix and Mr. Cummins are sitting in the back seat where they belong.
Brian Bonney, Burnaby
NDP needs lesson in economic realities Listening to Adrian Dix’s finance critic, Bruce Ralston, on a radio call-in show recently, as he tried to explain why the NDP opposes Premier Christy Clark’s investment in the Prince Rupert port expansion and the Kitimat LNG plant, was almost farcical. Basically, the NDP’s argument was that we would be better off paying for people to go to school.
oK, so let me get this straight: the NDP’s jobs plan is to spend millions upon millions of taxpayer dollars to educate people for jobs that don’t exist, while simultaneously opposing tax cuts and investments in projects that would actually create jobs that people could actually train for. Way to go Mr. Dix, you must have stayed up all night com-ing up with that plan.
Like a lot of British Columbians, I don’t miss the days of endless deficits, special-interest corruption and unemployment that Mr. Dix’s last tenure in government pro-duced. And it looks like he’s not changed one bit since then. Whether it’s finding new and exciting ways to send jobs out of the province, like taxing the pants off people and small businesses or whether it’s “fresh ideas” like taking the forestry industry back to the 1950s and trying to compete with paper and product manufacturers in the global market, clearly Mr. Dix just doesn’t get it.
British Columbia is poised to be a leading economy in the 21st century. Premier Clark gets that fact while Mr. Dix is clearly attempting to capture our hearts and minds by opposing investments in jobs for B.C. Perhaps the NDP is the one in need of an education.
Pamela Gardner, Burnaby
Reader takes dim view of smart meter oppositionI find claims of widespread public resistance to digital smart meters more than a little bit suspect. The public embraced digital technology long ago. Yet, according to some, the public is supposedly rising up in spontaneous opposition to digital smart meters in favour of keeping ancient mechanical meters that date from the early days of the rotary dial phone. That makes no sense.
Where is the logical, or even the remotely believable, basis for claiming there is widespread opposition to digital smart meters? Practically everything in our lives has become digital, and without opposition. Clearly there is some special-interest agenda at work that seeks to keep an inaccurate, cumbersome, labour-intensive technology like mechanical meters in place rather than allowing the public to enjoy the benefits of a better, more cost-effective way of doing things like digital smart meters.
Mike Taylor, Port Moody
Laneway housing seems too good to be true. It’s a form of
detached housing that can be built almost anywhere in Vancouver for as little as $140,000 (ready to move in, everything included) – half the price of an equivalent condo. For that you can get a 400-square-foot living space with a parking spot and a shared yard. Larger – up to 1,000 square feet – units are more popular, costing as much as $330,000.
Laneway housing’s character-istics make it especially attract-ive to seniors who want to age in place with their families, to young couples able to use one parent’s back yard for a starter home or to young homebuyers who rent out these mini-homes as mortgage helpers.
Homeowners who move into their laneway house and rent the main house can get an annual re-turn on investment of 15%, adding to their cash flow and increasing the city’s shrinking rental stock.
More than 400 have now been approved across the city, with 150 completed and occupied. While those numbers continue to climb slowly, they should be climbing a lot faster. Speed of approval still isn’t the top priority it should be with city hall bureaucrats. That’s partly because this is a new hous-ing form and they’re still ironing out the wrinkles – especially those related to buildings with a second storey, or “half-storey” as some would have it. Those precautions
are understandable as a cautious response to NIMNBY (Not In My Neighbour’s Backyard) residents who claim these new arrivals are “destroying the neighbourhood.” But the delays are frustrating and unnecessary. (What’s really de-
stroying neighbourhoods – and silently killing the city’s creative economy – is unaffordable housing that drives young families out of town, to be replaced by overseas in-vestors who value their empty new purchase as a safe asset for cash savings rather than a place to live.)
At a recent Housing Now work-shop on ways to provide more af-fordable first-home ownership, laneway housing builders de-scribed how the delays in approv-als hurt builders, workers and their financially stretched homeowner clients. Even when a design has been previously approved on the same-sized lot, it gets scrutinized anew, for weeks, while dollars fly out the window.
The consensus of builders, based on conversations with their clients, is that larger, higher units cur-rently allowed are more desirable. But the second storey can cause neighbourhood angst, so now any
laneway home over one storey has to book a committee review (six weeks to arrange), then get the re-view (another three weeks), then wait another six to eight weeks for permits – even if it’s a plan that’s exactly the same as one previously approved!
For one laneway housing build-er, those delays have resulted in laying off 10 workers and shelv-ing plans for prefab construc-tion – green jobs killed, affordable housing delayed.
City of Vancouver planning director Brent Toderian counters that no two lots are identical and insists that his staff take “a nim-ble approach without going fast at the expense of good design. We’re working to strike a balance,” he said, noting that no other city has managed this delicate dance with density as deftly as Vancouver.
The city has scheduled a review of the first 150 occupied laneway homes for early 2012.
Meanwhile, back on the street, the housing affordability crisis deepens as average detached home prices in Vancouver top $800,000.
Laneway housing is a solution that is efficient, proven, approved and unattractive to foreign buyers. Speed of approvals has to become more of a priority than comfort-ing opponents who will never be happy, even when the changes they detest are making their neighbour-hoods better places by making housing more affordable. •
Peter Ladner ([email protected]) is a founder of Business in Vancouver and a former Vancouver city coun-cillor. His book, The Urban Food Revolution: Changing the Way We Feed Cities, will be published by New Society in October 2011.
Laneway housing is a solution
that is efficient, proven,
approved and unattractive
to foreign buyers
Daily business news at www.biv.com October 4–10, 201128 Comment
certified general accountantGeorge Wilson-Tagoe, BSc., CGA
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Labour CLimate
Geoff MeGGsMunicipal labour relations headed for December showdown
metro Vancouver muni-cipalities are headed
into uncharted waters in De-cember as the contracts for more than 10,000 unionized employees expire.
Municipalities play a big role in the regional labour market.
In 2010, Metro civic gov-ernments paid the equivalent of 8,000 full-time employees straight pay of more than $475 million. That’s before benefits and does not include payment to auxiliary work-ers or compensation for fire-fighters or police.
Wages and benefits make up one of the largest shares of most city budgets.
These workers are cov-ered by myriad collective agreements and are repre-sented by about a dozen dif-ferent unions across the 18 key municipalities.
Given these realities, mu-nicipal bargaining is often a hard-fought affair.
Yet almost none of the factors remain in place that drove the region-wide five-
year deal in 2007 that came only after a long, bitter strike in Vancouver.
That contract, which was retroactive to 2006, came at the height of the economic boom, amid concerns that a shorter term would give unions a hammer to use on employers on the eve of the 2010 Winter Olympic Games.
The resulting settlement, with 4% wage increases in each of the last two years, gave civic workers – most of whom are members of the Canadian Union of Pub-lic Employees (CUPE) – a comfortable shield against the cold winds of recession now blowing through the economy.
That shield expires De-cember 31 just as business-
friendly think-tanks turn their guns on municipal taxes and spending, de-manding sharp cuts in civic budgets. Premier Christy Clark’s call for a municipal auditor general is intended to resonate with that audience and civic taxpayers.
Despite annual polls that show high levels of taxpayer satisfaction with the quality and level of public services, business critics are demand-ing more privatization and less public expenditure, even if that means rollbacks.
They’re echoing, in many cases, the battle that has ex-ploded in the United States over public-sector wage and pension benefits, which stand out in an economy that has seen millions of families stripped of jobs, benefits and even their homes.
The context for bar-gaining has shifted dra-matically, but so has the mechanism.
Since the 1970s, Metro municipalities bargained t h r ou g h t he re g ion a l
district’s Labour Relations Bureau. Overall mandates and proposed contracts were vetted by the bureau before local councils could settle.
But the bureau effect-ively imploded this year as one municipality after an-other withdrew from the bargaining agency. Surrey, Richmond and Port Coquit-lam had either never joined or quit in recent years. Bur-naby had given notice to leave.
Vancouver joined the exodus in 2010, and a num-ber of other municipalities followed. (Disclosure: I sit as Vancouver’s council rep-resentative on the Metro labour-relations board.)
Anxious to find a solu-tion, the Metro Labour Rela-tions Bureau retained veteran labour arbitrator James Dor-sey to conduct a review and make recommendations.
Dorsey’s April report concluded that the major municipalities were deter-mined to conduct their own direct bargaining but the
smaller ones wanted more co-ordination. The existing model would have to be torn down, Dorsey said, and a new structure created in its place by those municipalities that want co-ordination.
Dorsey’s report triggered weeks of controversy and confusion among the re-gion’s elected officials.
When the dust began to settle, it was clear that most municipalities would opt for a so-called “autonomy mod-el,” using the bureau for in-formation and analysis while senior staff of each city co-ordinate informally behind the scenes.
Will the region’s unions be able to exploit the new
“autonomy” to their advan-tage? I, for one, am doubtful. CUPE’s local unions guard their autonomy at least as jealously as their employ-ers. Co-ordination is a big challenge on both sides of the table.
All that can be said for certain about the next round of bargaining – which is bound to begin in earnest as soon the civic elections end November 19 – is that noth-ing is certain. •
Geoff Meggs, a longtime senior labour communica-tions specialist, is a City of Vancouver councillor and the president of Tideline Communications.
Negotiation co-ordination
is a big challenge on
both sides of the table
October 4–10, 2011 Business in Vancouver 29cOmment
Golden Goals
BoB MackinResurrecting sports excellence in Burnaby; Canadian hoops stars heading north in NCAA event
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There are comeback stories in sports and in the business of
sports. One is unfolding in Burnaby’s
Central Valley, where construction of the MultiSport Centre of Excel-lence has roared back to life after almost three years of dormancy.
Amid the credit crunch in 2008, the developers – led by Goldcorp executive and donor of $23 mil-lion Scott Cousens – tempor-arily shut down building of the 148,000-square-foot venue.
Workers were back in August and the first big, new concrete pour happened in mid-Septem-ber. Completion of the podium is scheduled for next August with the athletes’ accommodation by the end of 2012.
“The structure has not changed; the design is the same,” said chief executive Loyal Makaroff. “What we found is that by putting [it] on hold, the construction costs have come down.”
Back in 2008, a $65 million budget was contemplated in a mar-ket where Olympic-related build-ing drove up costs. Now materials and labour are cheaper, bringing
the budget down to a more man-ageable $54 million.
The centre will offer teams and individuals a hat trick of sport medicine, sport science and sport training facilities and services.
“It’s looking more at the overall athlete coming in,” Makaroff said. “It could be a U-12 soccer player, it could be an under-80 masters’ level rower; it’s looking at people who are athletic and are active.”
Colliers will go back to the market to seek tenants for 10,000
square feet of office space, 10,000 square feet of commercial/retail and the 7,000-square-foot kitchen and restaurant.
“What we would like to do is help fill in gaps that are missing in sports,” Makaroff said. “One of the goals we have is to work with provincial organizations and na-tional organizations to the best of our ability.”
The centre is marketing itself as a place for athletes preparing for the Sochi 2014 and Rio 2016
Olympics. With such connected and respected advisers like Dr. Doug Clement and Dr. Jack Taun-ton, it’s an attainable goal.
Hoop dreamsJohn Hines is rolling the dice that the November 19 B.C. Basketball Classic between Gonzaga Univer-sity Bulldogs and the University of Hawaii Rainbow Warriors at Rogers Arena will be bigger than it would have been in Las Vegas.
The NCAA men’s basketball squads from Spokane and Hono-lulu needed one more game to com-plete their schedules.
“This was literally the only date Gonzaga could play on,” said Hines, director of Seattle-based Idol Sports and Entertainment. “I had suggested Vancouver might be a more reasonable spot, because of the players from Canada.”
Those players include seven-footers Robert Sacre of North Vancouver and Kelly Olynyk of Kamloops. Senior centre Sacre is touted as a possible first-round pick in the 2012 National Basketball Association draft.
The NBA lockout has cancelled training camps and all pre-season games October 9 to 15. Steve Nash and the Phoenix Suns had pen-ciled in an October 17 exhibition against the Portland Trail Blazers at Rogers Arena, but it doesn’t ap-pear on the schedule for the former
Grizzlies’ den. That’s good news for Hines,
who concedes that his 10-week sales window for tickets and spon-sorships is tight.
“There are challenges because we’re so late, media buys and spon-sorship more difficult to find,” he said.
Tickets, on sale October 14, are priced $14 to $250, and Hines said break-even is between 9,000 and 10,000 in the 17,391 basketball con-figuration. Sponsorship packages begin at $5,000 for recognition in the program, on the public address system and on the basket stations’ covers, plus eight centre court sec-tion seats. The title sponsorship is $35,000 and includes video ring and video board advertising, an on-court promotional contest and 40 lower-level tickets, including four at courtside.
The last NCAA regular season game in Vancouver was December 1, 1990, when only 7,963 showed up to see defending NCAA Final Four champion University of Nev-ada Las Vegas beat the University of Alabama-Birmingham 109-68 in B.C. Place Stadium. Controver-sial, towel-chewing coach Jerry Tarkanian’s Runnin’ Rebels in-cluded Greg Anthony, who would become Vancouver’s first pick in the 1995 NBA expansion draft. •[email protected]
twitter.com/bobmackin
MultiSport centre of Excellence chief executive Loyal Makaroff: “what we found is that by putting [it] on hold, the construction costs have come down”
Daily business news at www.biv.com October 4–10, 201130 SportS
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Andrea ShawBy Bob Mackin
Olympic gainsTwentyten Group
founder Andrea
Shaw has overcome a
host of business and
personal challenges to
keep the 2010 Games
spirit alive in Gastown
Mission: To elevate
the profile of sport,
culture and community
by raising sponsorship
industry standards
Assets: The heart of
the VANOC marketing
department with big-
event contacts worldwide
Yield: A character-
building health triumph
and a rapidly growing
company that almost
broke even after its first
year of business
Andrea Shaw finds herself one floor below where her desk was
during her days as the Vancouver 2010 Bid Corp.’s communications head, re-flecting on a career that has gone full-circle with peaks and valleys along the way.
“Every day is an opportunity to bring colour into other people’s lives, personally and professionally,” Shaw said, surveying her busy Twentyten Group team on the northeast corner of the Landing’s fourth floor, where a couple of familiar blue VANOC work-force jackets hang on the coat rack by the reception area.
Hers is not a typical journey in the world of sports marketing.
The Chatham, Ontario-native gained a nursing degree from McGill University in 1979 and added an edu-cation degree four years later. On the verge of moving across country for a job at the Whistler Village medical clinic in 1986, Shaw instead took an out-of-left field offer from CIBC to be the consumer promotions manager handling the Blue Jays account. She won over the bank recruiters with a simple interview pitch.
“You’re marketing and communi-cating with your customers, the ab-solute necessary skill set you need is someone who can listen well and re-spond to the needs of others,” she said. “I’ve been a teacher, I’ve been a nurse
and there’s no better listeners and therefore no better person to deliver on the need.”
The Blue Jays were Toronto’s No. 1 sports property and moved into the SkyDome in 1989. That’s when Shaw got another chance to go west. Elliott Kerr, head of the Landmark Group sports marketing agency, convinced her to open a Vancouver branch from scratch. After many lean months, she landed the Vancouver Sun Run as her first contract.
“Doug and Diane Clement [are] the most fantastic people to work with, and I never looked back,” Shaw said. “Once I got one account, the business continued to grow.”
Shaw helped clients capitalize on the Molson Indy Vancouver, 1994 Victoria Commonwealth Games and the Vancouver Canucks’ move to General Motors Place. She bought Kerr’s interest in the Vancouver of-fice and, in turn, sold to internation-al giant API in 1998. Heading API’s Canadian operations prepared her for the Olympics.
Victoria 1994 marketing vice-president Linda Oglov recruited Shaw to join the bid in 2001. Shaw was determined to go independent after Vancouver won the International Olympic Committee vote in 2003. Then she got a call from VANOC CEO John Furlong and executive
vice-president of marketing, revenue and communication Dave Cobb in November 2004.
“John carried on with the vision that we had created in the bid. The higher calling of the Games was about people,” she said. “If his vision had been about a two-week sporting event, I would not have gone back.”
As vice-president of sponsorship sales and marketing, Shaw led VAN-OC’s early surge that resulted in a re-cord $760 million in cash and goods and services, despite the recession.
“We turned it around and tried to find the opportunity in the diffi-culty,” she said. “We elevated spon-sorship to true partnerships. It wasn’t about being a property and going out and securing X amount of dollars so we could fund the Games. It was about bringing the best and brightest companies with aligned vision. They understood what we were trying to achieve; we understood what they were trying to achieve.”
“There’s no one quite like Andrea on the Canadian landscape,” said Bell corporate and Olympic market-ing vice-president Loring Phinney. “Not only is she one of the most rec-ognizable women in sport, but she’s one of the most enthusiastic people in business. There’s nothing that An-drea can’t accomplish if she puts her mind to it. It’s pure work ethic. She
never slows down; her brain is always working.”
With the Games rapidly ap-proaching, Shaw pondered her post-Games future.
“That ‘a-ha’ moment was sitting about a year out from the Games thinking these people are too great to let go. I knew they’d all be of-fered jobs and be taken in a minute. I needed to make a commitment, jump off the cliff, Andrea, and make it happen!”
She hired four VANOC “stars” – Bill Cooper, Rob Mullowney, Breedon Grauer and Catherine Locke – with six months to go and opened the Twentyten Group in June 2010. A Toronto office followed last November to be closer to the Can-adian Olympic Committee; Shaw is helping it ink post-London 2012 deals with many of the sponsors she helped sign for Vancouver 2010.
But the biggest challenge of her life and career suddenly came as she prepared for 2010’s last quarter. An unscheduled, but seemingly routine, checkup detected colon cancer. She briefly toyed with the idea of closing the business. That was not her style.
She remembers telling son Ryan, daughter Leah and her Twenty-ten Group staff: “The bad news is I have cancer; the good news is can-cer doesn’t have me, and I’m going to beat it. I couldn’t afford to think any differently.”
Furlong, she said, was her “great-est coach” through the turmoil. She didn’t want her children to see her suffer, so she immersed herself in work at home, galvanizing energy for the battle.
“These guys [at the office] went to the front line and showed what they are made of, and they won business without me, they delivered the busi-ness without me,” she said. “They showed up. Olympic-calibre bench strength.”
Then came a January 17, 2011, checkup. She hoped her doctor would simply tell her she was mak-ing progress. But the news was better. She was cured.
Shaw said the company nearly broke even after its first year of busi-ness. Staff left a July company re-treat in Whistler with bonuses and a vision for the company’s next five years.
“I said to these guys when we left Whistler, 2010 was supposed to be the greatest year of my life, and it was the worst year of my life, and now, 2011 has been that much better. And they’re just going to get greater.” •[email protected]
DiD you miss these recent eDitorial profiles?
Check them out at
www.biv.com/profiles
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Richard Day and Diana DouglasSelf-Counsel Press celebrates 40 years in publishingIssue: September 27
Andrea Shaw, Twentyten Group founder and managing partner: “these guys went to the front line and showed what they are made of ... Olympic-calibre bench strength”
October 4–10, 2011 Business in Vancouver 31Profile
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