Business and People Excellence

A Solid ApproachPragmatic Solutions

> > >

A holistic approach

Business and People Excellence

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3

Employer’s Image Management

Market InsightCompetitive

DifferentiatorsValue Programme

Financial Policy Budgeting & Risk

Business Quantitative Processes

Competencies Processes

Value & Culture Processes

Strategy

Planning

Operations

Pro

duct

ivity I

mpro

vem

ent

Remuneration Planning

Staff Size Planning

Legal & Admin Framework

Compliancy & Administration

Competencies Planning

Talent Flow Management

Employee Satisfaction & Well-Being

Recruitment & Selection

Reward ManagementPerformance Management

Managers’ Support

Business and People ExcellenceFramework

Business & People ExcellenceStrategic level

• Define the opportunity & viability of HR strategyMarket Insight

• Define the HR investment policy / valuation schemeFinancial Policy

• Define HR attributes which provide competitive advantage to businessCompetitive

Differentiators

• Define the policy to remove, reduce the likelihood of the risk happening or minimize harm in the event that something happens.Risk Management

• Define the fundamental values to reflect business imageValue Program

• Define the strategic employer's branding approachEmployer’s Image

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Business & People ExcellenceTactical Level

• Plan & design a balanced benefits systemRemuneration

Planning

• Plan staff size and its compositionStaff Size Planning

• Plan & define regulatory instrumentsLegal & Administrative

Framework

• Plan & define the need & evolution of appropriate skills & knowledge

Competencies Planning

• Plan & define internal mobilityTalent Flow

Management

• Plan & define appreciation & motivational environment

Employee Satisfaction & Well-being

5

Business & People ExcellenceOperational Level

• Perform execution of operational activitiesCompliancy &

Administration

• Perform positive recognition Reward Management

• Perform job opening, application analysis, selection and induction of new employees

Recruitment & selection

• Perform competencies & evaluations activitiesPerformance Management

• Perform & provide adequate coaching, tools & assistance to team managers

Managers’ support

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Business & People ExcellenceProductivity Improvement

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Metrics & KPIMetrics & KPI

Metrics & performance

Process capabilities

ReportingReporting

Strategic

HR management

Team Manager

Continual Improvement

Continual Improvement

Performance evaluations

LSS - DMAIC

Maturity levels

Level 5 - Optimizing

Productivity optimized & human potential actualized

Level 4 - Predictable

Human capital performance management

Level3 - Managed

People management functions & processes defined

Level 2 - Performed

Human resources management purpose is achieved

Level 1 – Incomplete

HR administration performed

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> > >

Where Performance Means Service

Consultancy Services

Services

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Maturity

Assessment

Implementation

Guidance

Governance

Control

Know the problem before you solve it!

Realisticbased on interviews

Coherentbased on practices

Experienceparticipation in feedback

and conclusions

Go along, step by step

PragmaticJust what is needed

Quick WinsFirst do the obvious

TogetherFocus energy on what

people agree on

Consolidate & improve on the long term

IntegrationClean out the old habits

CompetenciesMake sure people are able

to perform

Reward SystemFuture oriented objectives

setting

Overview

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Maturity Assessment

Discover Your Potential

- Collaborative method forassessing the realsituation

- Tangible, viable andrealistic recommendations

- Results which areaccepted

- Interviews and workshopsare the basis forcollaboration

Unleash Your Potential

- YOUR implementation: youdo, with our guidance

- Limited consultant’s time, towell integrate newcompetencies into yourbusiness

- Short-cycled projectmanagement focused ondeliverables

- Guidance and support forcreating tangible value

Improve Your Potential

- Guaranteed translation ofstrategy into operationalactions

- Improved effectiveness ofboard, team and manager

- Well-adjusted reportingand measurementinstruments

- Enhanced focus onoperational excellenceand continual improvement

Implementation Guidance

Governance Control

Maturity AssessmentMATURE™

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Intake• Exact scope definition• Fine-tune expectations• Define and plan interviews

Interviews • Active listening discussion• Inventory of viewpoints

Observations & Findings Workshop

• Workshop with objective feedback• Observations are reported facts and proceedings• Findings are relevant highlights or inconsistencies

Conclusions & Recommendations

• Presentation of formalized conclusions • Recommendations: quick-wins, operational and strategic• Final input for priority setting

Action Planning• Optional stage• Measurable and agreed action plan per identified stakeholder• Programme and project management input (control scheme)

Implementation

Guidance

Implementation

Guidance

Benefits of MATURE™

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Collaborative method for assessing the real situation

Tangible, viable and realistic recommendations

Results which are accepted

Interviews and workshops are the basis for collaboration

Practical Examples

• Assessment of evaluation and gratification process

• Assessment of competencies and training processes

• Assessment of recruitment and selection

• Opportunity analysis of talent management

• Assessment behavior, culture and values

• Assessment HR strategy

• Assessment HR function

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WhatYou See

Implementation Guidance

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Client

Senior Consultant(s):Organizing the implementation,working in-the-field with your managers, preparing reportingConducting Workshops• Limited team• Limited time at your side• Focus on your managers’

competencies

Shadow Consultant:Behind the scene, theshadow consultant is thesoundboard and QualityAssurance for the SeniorConsultant

Principal Consultant:Follows the implementation forsteering together with Client’sexecutives, ensuring thatdeliverables will produce VALUE

Behind the scene

Benefits of Implementation Guidance

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YOUR implementation: you do, with our guidance

Limited consultant’s time, to well integrate into your business

Short-cycled project management focused on deliverables

Guidance and support for creating tangible value

Practical Examples

• Implementation of evaluation and gratification process

• Implementation of competencies and training processes

• Improvements on recruitment and selection

• Implementation of talent management

• Action plan behavior, culture and values

• Implementation of HR program and scorecard

• Interim management!

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Governance Control

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Director

Manager ManagerManager

Translation

Reporting

Senior Consultant

• Personal coaching• Board coaching • Scorecards

• Define tangible objectives• Improve team management• Continual improvement

• Practical operational management

• Reporting tools

Benefits of Governance Control

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Guaranteed translation of strategy into operational actions

Improved effectiveness of board, team and manager

Well-adjusted reporting and measurement instruments

Enhanced focus on operational excellence and continual improvement

Practical Examples

• Integration of HR processes into BSC

• HR steering committee installation and coaching

• Fine-tune integrated and controlled approach on performance, rewards, evaluations and competencies

• HR Scorecard and continual improvement

• Steering of talent management

• Interim management!

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> > >

Where Performance Means Result

Operational Services

Operational Services

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HR Projects

Specific transformations needspecific support from projects andexperts. Guarantee your conversionby using specialist.

Examples:Succession managementStaff sizingCompetencies planOutplacementRecruiting projectsEmployer’s branding

Training & Communication

With D&H Academy, we can proposeyou a varied offer of standard andcustomized subjects and educationtechniques to enhance your success.

As specialists in changemanagement, we can guide youthrough delicate moments wherecommunication is a key for failure orsuccess.

HR Services

Outsource Business & PeopleExcellence services toDemets&Heuskin

Benefit from support of the bestexpertsExamples:

Evaluation processCompetencies planGratifications ManagementInternal MobilityRecruiting & Selection Support

> > >

Focus on Pragmatic Use of Strong Competencies

Identity

Our Core Values

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Pragmatism

Flexibility

Excellence

Respect for People

Our Value CreationPractical Contribution!

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Balanced

Solutions

Specific Solutions to Identified Problems

Long Term Vision, Short Term Results

Expertise Transfer

Short Term Projects for Flexibility

Direct Support by Directors

Best Practices ... Only at Your

Service

Questions & Answers

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Contact

BRUSSELSBergensesteenweg 4211600 Sint-Pieters-Leeuw+32 2 333 80 40

LUXEMBOURG2, rue d’Arlon8399 Windhof+352 26 44 17 92

PARIS8, esplanade de la Manufacture92136 Issy Les Moulineaux+33 9 77 21 63 71

www.demetsheuskin.eu

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