Business PhrasesB u s i n e s s P h r a s e swww.one2oneacademy.com.com Lesson Plan

LexicalSet phrases that can be applied to different business scenarios.

ObjectivesTo build confidence in different scenarios, apply empathetic voice tones and improve pronunciation.

TeachersNative speaking English teachers from Central London who are focused on your individual learning needs.

By Sanj Saigal

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L E S S O N P L A N

The objectives of this lesson plan are to provide you with set phrases that you can use when you are interacting with

clients.

You will have to practice using these phrases with your teacher to perfect voice tones which display empathetic

value.

This is a lexical approach to learning however you can modify the sentences

in relation to the type of work that you

do. There will be a series of role play scenarios to help you to apply these phrases.

You will find links to useful background information on page 5. Specific parts of this lesson plan are recorded for you, they are in a format which can be used

on any portable device.

Practice your voice tones when repeating particular phrases paying

particular attention to speech pauses

usually used to grab the attention of an audience and help you to express yourself.

Find out more about the relationship between how we express in writing and speech. We hope that you find this class useful and that you are able to start

using these phrases as soon as possible.

Objectives

BY SANJ SAIGAL

ROLE PLAY TASKS VOICE TONES SOURCING INFORMATION

BUSINESS PHRASES

GENERATING QUESTIONS

Can you generate the questions to the following answers?1. 56,400 Euros2. I’m based in Germany.3. I will be the point of contact.4. We anticipate launching the project in 2014, possibly in July.5. My full name is Hans Gruberg spelt G r u b e r g.6. My Company name is Global Tech Ltd.7. I will be able to have a face to face meeting with your Company next week on Tuesday.

8. We would like you to draft drawings for a new shopping Centre in Germany.

9.The Spec will be to draw up plans for the development of the Shopping Centre and the implementation of those plans in preparation for development.

10. We would require you to have at least 3 meetings here in Germany.

BUSINESS PHRASES

THE FOLLOWING PAGE WILL INDICATE SOME OF THE PHRASES USED IN BUSINESS THAT CAN BE APPLIED TO MOST SITUATIONS WHEN INFORMATION GATHERING. REPEAT THESE PHRASES TO THE TEACHER DEMONSTRATING EMPATHETIC VOICE TONES.

“ SAY IT LIKE YOU MEAN IT!”.

1. Could I have the full name of your Company please?

2. Could I have your full name please?

3. Can you tell me your exact requirements of your project?

4. May I ask you who will be the point of contact for this project?

5. Could I ask you how many people will be working on this project?

6. Could you tell me your anticipated

budget?

7. Can I ask you if you have a defined time scale or deadline?

8. Can we set up a meeting so that we can discuss the project in greater length?

9. Can I ask how you heard about our

Company?

10. Could I ask you what stage the project is currently in?

11. Could I have your contact details?

12. May I ask you about your future plans for this project?

13. Could I ask if you have ever used our products or services before?

14. Can I ask you if you have thought about financing your project with us?

Remember to thank the client for making the inquiry or providing information to you.

The use of Modal auxiliary verbs

LINKS

LINK

LINK

BBC PRESENTATIONS

BBC NEGOTIATIONS

LINKS HAVE BEEN PROVIDED TO THE RIGHT OF THIS PAGE TO HELP YOU.

Useful Phrases1. Im sorry ......... is not at his/her desk at

the moment can I take a message or can I help at all?

2. May I ask what it is regarding?

3. Could I just check that I took your details down correctly.

4. What type of project is it?

5. What are/is the time scales/ deadlines / time frame for this project?

6. Would you be able to meet in order to

discuss the details?

7. What is the Budget for this project?

8. Who will be our point of contact?

9. Can I ask you for your full name and contact details.

10. Do you have a website where we can view your Portfolio?

11. Can I ask you where you are based?

12. Are you available for a meeting to discuss this further?

13. Our office is open between the hours of 9am to 6pm.

14. Good morning this is XYZ Ltd. how

can I help you?

15. We require a deposit of ..... percent at the initial stages of the Project and then an interim payment after 6 months

followed by the outstanding balance before completion.

16. My name is ........ I am the Sales

Manager for XYZ Ltd., I will be your point of contact from this point onwards.

17. My name is ........... and I will be responsible for stage 1 of the project here are my details.......

REMEMBER TO USE EMPATHETIC VOICE TONES.

ROLE PLAY 1

MY NAME IS THOMAS, I OWN A BUILDING COMPANY AND I WANT YOU TO FIND OUT MORE ABOUT HOW YOUR COMPANY CAN HELP ME TO DESIGN A WEBSITE ADVERTISING A NEW PROJECT THAT IS BEING BUILT IN JAPAN.

ROLE PLAY 2

MY NAME IS GEORGE WILLIAMS. YOU ARE INTERVIEWING ME FOR A POSITION WITH YOUR COMPANY. MAKE UP A POSITION AND ASK QUESTIONS TO FIND OUT MORE ABOUT ME.

ROLE PLAY 3

YOUR NAME IS ANA, YOUR COLLEAGUE SARAH IS NOT AT HER DESK. THE PHONE RINGS AND A VERY IMPORTANT CLIENT WANTS TO SPEAK TO SARAH. ASK THE RIGHT QUESTIONS SO THAT YOU CAN GIVE A MESSAGE TO SARAH WHEN SHE RETURNS.

1.How often do you speak to

clients in English?

2.What are your biggest

challenges that you face when

you are speaking to clients?

3.What type of information do

clients request from you?

4.What type of business

problems do you have to

respond to?

5.How often do you write

emails in English?

6.How many people speak

English at work?

7. It is better to respond to

queries immediately or put it

off for the next day. Discuss....

8. It’s better to be based in one

location than it is to be based

in different locations.

Discuss.......

9.Define the following; self

employed, Ltd Company, Plc,

Partnership.

10. What is the difference

between a Client and a

Customer?

11. Define leadership by

example.

12. Is having a mentor at work

important? Why?

13. What has been the biggest

challenge to you at work?

Why?

14. Are you a mentor to others?

Why?

15. If you were the boss just for

a day, what would you do

differently? Why?

Conversation

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