business portal redesign: change for the better · business portal redesign: this document and any...
TRANSCRIPT
March 2015
Change for the better
Business Portal Redesign:
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Overview
Introducing an enhanced online experience, designed with you and your
business in mind. In 2014, we launched a new Repairs experience. Throughout
2015 you will notice continued improvements to key areas within your online
portal including:
+ Navigation Menu
+ Home Page
+ Billing
+ Orders
+ Account Maintenance / Service Management
+ Manage Products (formerly Network Tools
and Custom Applications)
+ Overall platform stability and response time
Change for the Better
These enhancements have been driven by feedback from customers like you. They are
built with you in mind and are intended to improve your online experience.
+ The navigation menu has been given a new layout making it easier for you to find what you are
looking for within an organized tab like structure.
+ The entire billing experience has been streamlined and simplified to make it easier for you to view bills
and make payments. See all invoices, current charges and balance due in one holistic view.
+ A new order status experience provides the ability to easily track orders. An average 3-click reduction
has been achieved over the previous order status screens.
+ The former Network Tools and Custom Applications Page has been renamed to Manage Products
with improved presentment of current and available products.
+ Overall, the portal should provide quicker response and page load times.
Business Portals Navigation
Simplified Navigation
Navigation Refresh – New Support Tab Quick Links to Resources
Navigation Refresh New Icon Support Tab
Navigation Refresh Search
View Order Status Consolidated view of all orders
Order Status Enhanced Features
Order Status Enhanced Features
Order Status Centralized view of order details
Billing Streamlined layout
Billing - Invoices All Invoices – All Accounts summarized view
Billing - Invoices All Invoices – All Accounts actions
Billing - Invoices All Invoices – All Accounts download options
Billing - Invoices Charges/Balances/Details – all upfront
Billing - Invoices View account details and activity
Billing - Invoices New flexible future date and partial payment options
Billing - Invoices Flexible future date and partial payment options (cont.)
Billing - Invoices Change Address – just a few clicks
Billing – Payment History
Billing Inquiries Information and options easily accessible
Billing Inquiries Status – Summary and Detail
Billing Inquiries Open new inquiries online
Manage Products Formerly Network Tools
Helpful Tips Browsers