business process desktop - lakeside software

Business Process Desktop Optimize the VMware® View™ Business Process Desktop Remote End-User Experience Through Unprecedented Visibility H O W -T O G U I D E

2Business Process DesktoP

Solution Overview Architecture & Design Validation Result Design Components

Solution Overview The VMware® View™ Business Process Desktop (BPD) solution is a powerful architecture intended to serve the needs of mobile workers who change devices and access points frequently.

SysTrack detailed metrics measure the quality of the end-user experience, helping you better understand your end-user application and resource utilization, and providing the actionable intelligence to guide your VMware View BPD utilization and ensure the optimal desktop experience of your remote end users.

User Experience•Measurethequalityoftheend-userexperience

•Understandend-userapplicationandresourceutilization

•Effectivelymanageremoteend-userexperienceacrosshigh-bandwidthlatency

Proactive Monitoring•Effectivelymonitorall33sessionmetricsspecifictoPCoIPperformance,withsupportfornewPCoIPmanagement

interfaces in VMware View 5 to track display protocol behavior

•Determinewhetheranapplicationissueisananomalyoraenterprise-wideproblem

•Real-timehealthandavailabilitymonitoringforinsightintodevelopingproblems

•SysTrackoffersrootcauseanalysisforbetterinsightintocausesofaperformanceissue

Capacity Planning•Accuratelyquantifiestheusageofsystemresources

•Providesamethodologyforprofilingassociatedusersandapplications

•Forecastsystemupgradesandforecastbudgetswiththreeyearsofdatapertainingtosystemutilization



Architecture & Design ThissimplifiednetworkdiagramrepresentsatypicalViewdeploymentusingSysTracksolutions.

IntegraltoallSysTrackproductsisourunique,patentedDataMine™distributeddatabasearchitecture.DataMineaggregatesnode-leveldata unmatched in depth and quality, enabling SysTrack’s sophisticated reporting intelligence to deliver an unprecedented level of insight into application usage and resource utilization.

SysTrack is architected to handle complex organizations with numerous sites and organizational entities through a multi-level forest design. Built-in authentication, encryption, and compression technologies meet security demands while providing flexibility for complex network implementations.

SysTrack is designed for high scalability and minimal performance impact to instrumented environments. DataMine’s highly efficient data collection, storage, aggregation, and reporting algorithms minimize network traffic, transparently accommodate user mobility, and enable SysTrack to massively scale to over one million nodes.

Figure 1: VMware View Deployment with SysTrack Solutions

Easy Deployment and Integration SysTrack is easily deployed and integrated into VMware View environments, with typical installations usually accomplished in less than an hour. The product can be deployed to both persistent and non-persistent desktops and accurately tracks usage across the entire View pools through the use of patented micro-agents. Database setup andconfigurationfortheproductisfullyautomaticforSQLserver.Itmaybedeployedinarunningenvironmentwithoutrebootsandwhileusersareactivelyusingtargetedsystems.Uninstallissimilarlyunobtrusive.

SysTrack does not require the use of device drivers or kernel components, which makes attainment of change control approvals in large organizations easier. Products with kernel mode components receive much greater scrutiny and require much longer test/approval cycles due to their potential to blue screen a system in the event of a bug. SysTrack does not change the behavior of managed systems, making no changes to current applications, stored application information, or application data streams on the network.



Validation Result Alarge,growinginsurancecompanywithextensiveoutsourcedoffshoredevelopmentusersneededtounderstandandimproveperformance.InitiallythecompanydeployedphysicalPCsandgaveaccessthroughRDPtothosedesktops.Inadditiontobeingincrediblyhard to manage and expensive, these desktops were also performing poorly and had a tremendous amount of wasted software licenses. Thecompanyinitiated,throughimplementationpartnerIBM,aSysTrackVMPassessmenttodeterminetheneedsofthedevelopersandtheirperformancecharacteristics,imageandsoftwareplans,andinfrastructurerequirementsforaVMwareViewsolution.Asaresulttheyimplemented an integrated solution that combines VMware View with the superior management and business intelligence characteristics ofSysTrack.Now,offshoredevelopmentusershavesecure,reliable,anytimeaccesstothecorporatenetwork,whilethecompanybenefitsfromthestrongrelationshipbetweenVMwareandLakesideSoftware.Theintegratedsolution,whichofferstheremotedevelopersahigh-performing, right-sized desktop, also boosts performance and availability and enables consolidation of services.

Challenges•Provideaseamlessdesktopexperienceforremoteusers

•Abilitytoproactivelyidentifyissuesintheenvironment

•Forecastandplanfuturehardwareandsoftware

•ProvideabenchmarkforgoodVDIperformance

Benefits•Givesremoteuserssecure,reliable,anytimeaccess

•Understandrootcauseissuesassociatedwithhigh-latencyremotedesktops

•Providereal,factualend-userexperiencedata,eliminating“perceptions”

•Pro-activeversusreactiveresponse

•Solutionscalesquickly

Solution Components Chosen•VMwareView5.0

•SysTrackDesktopSuite6.1

•VirtualMachinePlanner

•EnterpriseandSiteVisualizer

•Analytics

•Resolve

“With SysTrack we have visibility into the end-user experience and are able to proactively identify issues, do capacity planning, and truly gain the full value of the VMware View solution.”

– Customer VDI Executive

“SysTrack enabled us to design a robust, successful solution and then later provide a meaningful management and measurement system through the tremendous visibility and proactive dashboards that the business intelligence engine gave us.”

– IBM Implementation Partner Executive



Design Components ThissolutionleveragesfourspecificLakesideSysTrackcomponents:

SysTrack Virtual Machine PlannerSysTrack Virtual Machine Planner (VMP) provides comprehensive pre-virtualization analysis, modeling, and planning support for enterprises and datacenters. SysTrack VMP collects and analyzes millions of data points on systems, applications, and from users to create reports and automate the virtualization process.

SysTrack Enterprise and Site VisualizerSysTrackEnterpriseVisualizerandSysTrackSiteVisualizerprovideanenterpriseviewwithdrilldowntotheindividualuser,system,andapplicationlevel.Inadditiontoend-userexperiencereporting,datasetsforsoftwarepackages,applications,systemperformance,security,people, latency, power, storage, application virtualization, fault management, and others are available.

•TheEnterprise VisualizerprovidesaCIOperspective,deliveringareal-time,C-levelpictureofwhat’shappeningwithinkeyorganizationalgroups and across the entire desktop landscape

•TheSite VisualizerprovidesanITManagerperspectiveonspecificsystemsandusers,providingmorein-depthproblemdiagnostics

SysTrack AnalyticsSysTrackAnalyticsprovidesmanagementandmonitoringcapabilitiesfortheVMwareViewenvironment.SysTrackAnalyticsreducesproblemsanddowntimethroughreal-timeproblemdetectionandalerting.Itenforcescomplianceandsecurityrequirementsthroughsystemlockdownandchangemanagement.Inaddition,itresolvescomplexuser,application,andsystemissueswithdetailedforensicanalysis.

SysTrack ResolveSysTrackResolve™significantlyreducesproblemtime-to-resolutionandITservicepersonnelinvolvement,enhancingproductivityandend-userandITstaffsatisfaction.

Resolve™empowersfirst-leveltechnicianstodiagnoseandresolveuserserviceissuesthemselves.Resolve™performsheuristicdifferentialanalysis between the problem system and all user systems or any subset to identify and learn where behavior diverges from the norm.

AllfourproductsrunontheSysTrackpatentedDataMineandsharethemicro-agentforatrueenterpriseviewofperformance.


VMware, Inc. 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 www.vmware.comCopyright © 2012 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed athttp://www.vmware.com/go/patents. VMware is a registered trademark or trademark of VMware, Inc., in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies. Item No: VMW-HG-LAKESIDE-BPD-20120906-WEB

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business process desktop - lakeside software

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