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Business Process Manual - OverviewApril 2014

What is the Business Process Manual (a.k.a. Quality Manual)?

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The Business Process Manual is the collection of the company’s policies and procedures. The top level of the BPM is for all of PS NAM. Our documents are under the PSN Network Management section (our division name is actually PSSW Power Systems Software).

The BPM contains the following types of documents.

Policies – Documents that state the company’s principles, rules and guidelines.

Process Flow Diagrams – Swimlane process flow diagrams that align with the work instructions. These show who does what when.

Work Instructions – Documents that describe who does what when (these do not state HOW to do the job). They also include the forms that are created as a result of the process and where the completed forms are stored.

Forms – These are checklists, document templates and so on.

Guidelines and Training Material – These tell a person how to do something. They may also describe how to use a particular tool such as ClearCase, CCRP or eCM and include step-by-step instructions.

What You Need to Know if You Are…

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Business Process Manual – Table of Contents

Quality Manual

Business Process Manual Sections

Project Manager / Product Manager

Eng. Mgr. / PE

SW Dev Testing / Integration/ Rel Mgmt

Tech Writer / Doc

Finance / Purch.

Sales / Mktg

IS Facilities & S/R

HW Eng / HW Integ

Support Managers

Top Level D  D D D   D D  D  D  D D D D

Management Review Records R

Finance D R D

Policy and Strategy D D D D D D D D D D D R

Facilities Management D               R     

Supply Chain Management R R

Common Tools R R R R R R R R R R R R

Process Areas                      

Product Development D   R   D             

Project Bid & Proposal D D          R        D 

Project Management R D     D             

System Integration R    D  R D          R  

Release Management R    D  R D            

Testing R      R D            

Global Customer Support (GCS) D R D

Documentation R  D  D  D  R         D   

Handling SSDs D                R  R   

Hardware D        D       D  R  

Measurement & Analysis R                    D

Training – Employee Development D   D D D  D D  D  D  D D D  R

Training – Customer Project/Product R   R D                

Legend: D = Desired, R = Required

Top Level Information/Process Areas

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PSSW Top Level Table of Contents

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PS NAM Quality Manual – PS NAM level documents referenced during ISO 9001:2008 audits

Corporate, PS NAM and PSSW Policies and Tools Ventyx Global Organization Chart ABB Directives PS NAM Quality, Environmental Health and Safety Policy Manual (PS NAM Quality Manual) Human Resources – Portal Link Management Review Records (folder in eCM) Finance (Table of Contents) PSSW Policy and Strategy (Table of Contents) Supply Management (Table of Contents) Facilities Management (Table of Contents) Invention Disclosure Set

PSSW Process Areas

Certificates ISO 9001:2008 Certificates PS NAM Business Policy PS NAM Health, Safety and Environmental Policy

Management Review Records

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This section links to folders in ECM and contains the following:

Audit Reports

Division Reviews and Dashboards

Open Defects

Periodic Reports

Quality Initiatives and KPIs

Finance

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Shared Accounting Service (SAS) Portal

Forms FCM Table of Authority Spreadsheet Table of Authority (Lotus Notes Database)

Training Material SAS US in a Glance (Presentation)

Policy and Strategy

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PS NAM Quality Policy

Supplier Agreement Management (SAM)

PS NAM Source Code Backup Policy

Critical Infrastructure

Configuration Management (CM)

Ventyx Product Management Policy and Procedures

Measurement and Analysis (MA)

Project Monitoring and Control (PMC)

Project Planning (PP)

PSSW Training Records

Policy Template (form)

Facilities Management

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Work Instructions Business Continuity Plan PS NAM Building Access and Security System Physical Security Plan – Santa Clara Physical Security Plan – Sugar Land Emergency Procedures (Evacuation) Weapons Policy

Forms Santa Clara Visitor Guide Sugar Land Visitor Guide Bomb Threat Telephone Report Evacuation Record Report Code Blue Response Team Incident Report

Guidelines and Training Material Card Key Systems (for S2 System or WIN-PAK PE System)

Supply Chain Management (SCM)

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Supplier Information Sheet

W-9 Form for Supplier Approval

Third Party Selection and Purchase Procedures

Standard Purchasing Terms and Conditions

PS NAM Subcontractor Requirements EHS

PS NAM Power System Contractor Submittal

ABB Standard Subcontract Agreement Form

PS NAM level Documents (not under PSSW Control)

ABB Contractor EHS Safety and Loss Evaluation Form

Return to Vendor Instructions (Overview)

Return Material Authorization Form

Stock Transfer Form

Third Party Product Inspection Report

Third Party Product Storage

Shipping Memo

Common Tools (1 of 3)

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The Common Tools area contains tools that are used by all or some employees. These items contain links and guidelines for SAP, CCRP, Concur, ECM and others.

Tools and Portals SAP CCRP Concur ADP TESite Data Management Plan (Data Repositories) ECM Training Manager ClearQuest VersionOne Viki TFS Salesforce.com Curator

Common Tools (2 of 3)

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Informational Sites ABB People Finder Vnet People and Places Team Spaces

Support Contacts Ventyx Helpdesk ECM Support Team Spaces Support CM (Configuration Management Support) TFS Support

Common Tools (3 of 3)

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Training Material and General Information Team Spaces Training CCRP Training Concur Tutorials ECM Basic Training – General Training Manager Guideline TFS

TFS Zone

NM Defect Tracking with TFS – User Guide

NM Defect Tracking with TFS – Support and Maintenance

NM TFS Defect Tracking System Implementation

TFS Change Request Workflow

TFS Workflow Scenarios

ClearQuest ClearQuest Issues Instruction (entering Defects)

ClearQuest User Guide

ClearQuest WorkOrder User Guide (IBM Training Material)

ClearQuest WorkOrder Defect Workflow (IBM Training Material)

ClearQuest WorkOrder Workflow (IBM Training Material)

Process Areas

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Product Development (1 of 3)

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Work Instructions Software Design and Development Work Instruction & Process Flow Diagram -

MMS Software Coding Review Coding Standards Guideline Coding Standards – MMS (Santa Clara Wiki Site)

Forms Software Design and Checklist Design Review Checklist Software Peer Checklist Document Templates (Function Description, Design Description, User Guide, Design

Notes)

Product Development (2 of 3)

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Forms, Checklists and Document Templates Organizational Readiness Plan (Ventyx document) Software Design and Development Checklist Software Design Review Checklist Software Peer Review Checklist Function Description Template (high level description) Functional Specification Template (more in depth than FD) Design Description Template (high level description) Design Specification Template (more in depth than DD) Implementation Manual Template System Overview Template User Guide Template Data Engineering Template Programmer Reference Manual Design Notes (used for Change Requests; high level description of impact) Requirements Specification

Note: All document type templates may not be used by all products

Product Development (3 of 3)

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Items not part of the ISO 9001:2008 Processes for PSSW Ventyx Product Management Policy and Procedures DMS Viki Site NM Project Portal BOM for GA Release for NM and DMS Agile Process Meetings and Documents Ventyx Agile Execution Model – Introduction ABB/Ventyx Santa Clara Wiki Site

Other Forms and Miscellaneous Items Software Design Review Checklist – DMS Software Peer Review Checklist – DMS Software Design Review Checklist – NM Development Record – NM Systems and Software Engineering – Developing user documentation in an agile

environment.

Project Bid and Proposal

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Tools Salesforce.com Curator

Work Instructions Process Checklist – Proposal Process Plan Proposal Process Flow Diagram

Forms Full Cost Model Bid-No-Bid Checklist Handover Checklist Minutes of Meeting Sales Input Presentation

Project Management (1 of 2)

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Work Instructions Process Checklist (PM Process Plan) – Contains links to necessary forms Project Management Process Flow Chart – Contains links to necessary forms

This document aligns with ABB Group Project Management Process 9AAD102047 Project Management Instruction Supplier Administration Management (SAM) Plan Automated Bedsheet Process Supply Management Process Control of Customer Provided Products Subcontract Management Deliver to Customer System Integration and Test Field Installation

Project Management (2 of 2)

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Forms Project Startup Checklist PM Process Plan Project Quality Plan Customer Communication Plan Open Issues/Action Items Log Handover Checklist Documentation Plan Project Appointment Letter Internal Kickoff Meeting Minutes Customer Kickoff Meeting Minutes Transmittal Form (Optional) Technical Review Meeting Minutes

Forms Project Financial Review Checklist Internal Project Report/Meeting Contract Change Review Request Customer Project Status Checklist Shipment Authorization Notice Authorization to Ship Notice Property Receipt Technical Review Meeting Checklist System Acceptance Warranty Expiration Letter (as

needed) Project Closeout Report Project Lessons Learned

System Integration

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Process Flow Diagrams System Integration (SCADA/EMS/GMS/DMS/OMS) System Integration (MMS)

Work Instructions and Plans System Integration (MMS) System Integration (SCADA/EMS/GMS/DMS/OMS) System Problem Reports

Forms (may also be under other process areas such as Testing or Hardware) Hardware Integration Checklist (SCADA/EMS/GMS/DMS/OMS) - TBD Software Integration Checklist (SCADA/EMS/GMS/DMS/OMS) - TBD System Readiness for Integration of Test Phases (MMS)

Release Management

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Process Flow Diagrams Software Release Process - MMS

Work Instructions Software Release Process - MMS NM, DMS Release Package (BOM) – See Project Management

Forms Release Sign-off - MMS Release Notes (Excel Version) – MMS Release Notes (Word Version) – All Products

Testing

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Work Instructions Factory Acceptance Testing Process Flow Factory Acceptance Testing (FAT) Site Acceptance (SAT) for MMS – Shipping, Site Prep and SAT

Forms System Readiness for Integration Test Phases (MMS) FAT Readiness Checklist Test Plan Test Procedure (by product) Test Event Log Test Procedure Log Unstructured Test Report (MMS)

Global Customer Support (GCS)

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Process Flow Diagrams Customer Support Customer Communication on Safety Issues

Work Instructions Customer Support Customer Communication on Safety Issues Critical SPRs (NM, NMR, DMS) Call Center Instructions (NM, NMR, DMS)

Forms Software Alert Software Alert (sample)

Documentation

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PSSW Master Document List – this file contains all of the documents included in the BPM and has a Where Used pivot table

Work Instructions Documentation Manual Introduction and Process Flow Technical, Commercial and Quality Documentation Review and Approval NM R&D Documentation Review and Approval Process Document Postproduction and Packaging Ventyx Development Doc Team Baseline Products Standards Processes Guide

Forms Product and Project Document templates (may also be listed under associated process areas) Internal MS Word Document Templates (Work Instruction, Policy, Visio Swimlane Process Flow) PowerPoint Templates CD Labels and Binder Inserts

Guidelines Ventyx Terminology and Standards Guide Online Help Standards and Guidelines Producing Documents in MS Word

Handling Static Susceptible Devices

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Work Instructions Handling and Storage of Static Susceptible Devices

Forms Precautions when Handling and Working with Static Susceptible Devices Checklist Static Susceptible Device Handling Equipment Test Log Calibration Certificates (Ground Straps and Mats)

Hardware

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Work Instructions Third Party Product Selection and Purchase - Supply Chain Management Hardware Selection and Approval System Problem Reports – System Configuration

Forms Sample Hardware Cost Spreadsheet – MMS Sample Hardware Cost Spreadsheet – SCADA/EMS Property Receipt - Project Management Third Party Product Inspection Report – Supply Chain Management Hardware Return and Return to Vendor – Supply Chain Management

Guidelines and Training Material N/A

Measurement and Analysis - PPQA

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Work Instructions Project Quality Evaluation Process

Forms Project Verification Checklist

Guidelines and Training N/A

Training -001 Employee Development

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Training Manager Database – Each manager creates a list of required skills for their reports and a training plan for each employee.

Training Manager Course Catalog (Tab in TM database) Employees are encouraged to make PDF copies of any training/education

certificates they receive so the records can be imported into Training Manager.

Work Instructions PSSW Employee Development Work Instruction and Process Flow

Forms and Miscellaneous Items Employee Skills Inventory (list of skills , education and experience for new employees) Ventyx New Employee On-boarding Portal ABB New Employee On-boarding Portal

Guidelines and Training Material Business Process Manual Training – this document Training Manager Guideline and Setup (managers and TM administrators)

Training - 002 Customer Project/Product (1 of 2)

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These items are available as necessary depending on the project scope, contract requirements and decision by the project manager.

Work Instructions PSSW Customer Training Process Flow and Work Instruction

Standard Forms Instructor Assessment Checklist Pre-Class Student Questionnaire Classroom Participant Log Classroom Survey Training Course Certificate

Training - 002 Customer Project/Product (2 of 2)

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Other Forms and Miscellaneous Items Student Certificate – Version 1 Student Certificate – Version 2 Network Manager New Course

Description CD Label Binder Inserts SB Application Overview Presentation SB Difference Presentation SB Student Exam SB Name Tents SB Student Exercises SB Binder Table of Contents

Other Forms and Miscellaneous Items SB Training Agenda SB Training Presentation T1 Classroom Checklist T1 Classroom Training Project Plan

(.mpp) T1 Instructor Fulfillment Checklist T1 Training Materials Checklist

Training Material Train-the-Trainer Package

Conclusion

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This concludes the overview of the

Business Process Manual. Please proceed

to the quiz for Module 3.