Business Process Outsourcing

#SCCBPO

About usHow SCC’s Business Process Outsourcing can streamline your operations

In a world where customer expectations are constantly increasing, all successful organisations need to adapt to be more agile, efficient and business friendly.

With SCC’s business process outsourcing (BPO) an organisation can outsource its non-primary business functions to a specialist and experienced third party. This enhances business agility, cost-effectiveness and efficiencies, while driving down unnecessary expenditure, and reducing waste and inefficiency. It also helps you to build a more high-velocity business, giving you back time for strategic thinking and planning. Using our BPO service, SCC’s culture of innovation and improvement will drive these functions and services to new levels.

But lowering operational costs and improving efficiencies are not the only prime movers behind outsourcing. Organisations increasingly expect BPO service providers to inject business innovation and cutting edge technology into their operations.Indeed, a good BPO service provider is a business enabler, helping to transform an organisation by offering services such as automation, scalability and operational dexterity, making fundamental improvements to systems and service delivery.

Tell me more about Business Process Outsourcing

In its simplest form, SCC’s BPO service helps organisations to outsource and automate routine manual tasks, while you maintain control and visibility. It mobilises and draws on existing resources and can also enable self-service for customers. The goal is to improve overall operational productivity – by standardising best practice – creating abilities to scale, cut costs, eliminate errors and raise the level of compliance. SCC’s BPO transformation and transition service helps to streamline your business through process mapping. We simplify, eliminate, document, automate and standardise your processes, allowing your organisation to focus on your core business and customers.

Organisations often struggle to manage non-core activities. These are often essential functions, but not key to the core of the business that competes in the market. SCC’s BPO service focuses on what’s important for your business, allowing you to focus on core business while we manage and optimise your non-core business.

Instead of investing in non-core business processes, our BPO service helps you to invest in outcome-based contracts, freeing up time, money and talent to be devoted to core operations.

We provide near and on-shored outsourced, back-and-front office functions. Importantly, we take our customers through a process of assessment, design and delivery to ensure you have the right service to fit your organisation.

The SCC BPO service includes:

• Our award winning contact centres and service delivery centres

• IT services and help-desks; infrastructure, apps, software, desktops, mobile devices

• Customer services and booking and reservation services

• Payroll• Recruitment services • Procurement services• Payment processing/Invoice

management.• Toolset and system, alert monitoring

services• Whistleblowing and employment

protection• Distribution management, order

processing and management• Customer experience, NPS

management, retention, complaint and relationship services

• Client field-based workforce management and performance optimisation.

The benefits typically cited by SCC BPO service clients include:

• Financial: organisations often find that an outsourced specialist such as SCC can perform their business processes at lower costs, or they often find that by contracting with an outsourced provider they can make cost savings in areas such as tax and employment, process transformation, simplification of the purchase consumption model and re-engineering.

• Agility: BPO contracts allow organisations greater flexibility and rapid agility to adjust how you compete in your market and allowing for a better effective reaction to changing market dynamics and external/internal customer demands.

• Competitive advantage: BPO delivered by SCC allows organisations to focus more on the operations that distinguish them in the marketplace and allow high-level management to drive strategy.

• Higher quality and better performance: as the core business of BPO providers is to perform specific processes, we focus on providing those processes at the highest levels, often with greater accuracy, efficiency and speed.

Business Process transformation and re-engineering

Part of SCC’s BPO service also include business transformation services that involve:

• Digital transformation programme design and management

• Transformation and transition management

• Financial modelling involving payment by results/business outcomes

• Payment by service consumption with little upfront investment

• Management information/reporting design.

SCC’s BPO transformation service helps customers by providing sophisticated technology at a lower cost.

Investing in new technology is costly and often risky. As the technology market develops rapidly, it is difficult to keep pace with the latest innovations and solutions. The answer is outsourcing to companies that have the resources, expertise and desire to continuously update their technological solutions. SCC makes this even more attractive by having contracts based on payment-by-result, consumption-based pricing, so you only pay for what you use.

Furthermore, SCC’s research and development into artificial intelligence and robotics helps with convergence of low costs easy-to-implement process automation, leverage by machine learning, data analytics and cognitive innovations.

With our BPO service, you can enhance your business growth and build a competitive edge in a crowded market. And you need to act now – the alternative is watching your market share slip away to your competitors.

scc.com/bpo

Our BPO service utilises governance, rigour and discipline to transform, deliver and innovate, helping your business to improve, develop and drive down costs.

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For any general enquiries you can email:bpo@scc.com

Check out our website for full and up-to-date information about all our services. scc.com/bpo