business safeentry for · 2020. 11. 17. · step 2: enter the one-time pin (otp) sent to your...

SafeEntry for Business

v1.1.0

In this guide, you will find out how to… 1. Start using SafeEntry for your business 2. Using SafeEntry for Business (for TraceTogether-only venues) 3. Check the total number of people that have visited a branch of your business4. Switch between different branch locations for SafeEntry5. Log out of SafeEntry for Business6. Get the latest updates for SafeEntry for Business7. Get help or information on SafeEntry for business

1. How to start using SafeEntry for Business

Google Playstore: https://go.gov.sg/safeentry-business-android

App Store: https://go.gov.sg/safeentry-business-ios

Step 1: Download the SafeEntry (Business) Mobile App.

Using SafeEntry for Business Mobile App (iOS/Android)

https://go.gov.sg/safeentry-business-androidhttps://go.gov.sg/safeentry-business-ioshttps://go.gov.sg/safeentry-business-ioshttps://go.gov.sg/safeentry-business-androidhttps://go.gov.sg/safeentry-business-androidhttps://go.gov.sg/safeentry-business-ios

Step 2: Enter your mobile number to log in.

Enter your mobile number and click “Send OTP” to receive a SMS One-Time Pin (OTP) sent to the mobile number.


Note:

If you encounter an error that says: “Log in failed too many times”, please wait 3 minutes and then try again.

Step 3: Enter the One-Time Pin (OTP) sent to your mobile number.

Enter SMS OTP and click “Submit”


Click “Resend OTP” if you did not receive your OTP

Note:

You should receive an SMS with an OTP to use for log in.

If you do not receive an OTP, you can request for a new

one by clicking the button.

You can only request for OTP once every minute.

Note:

You will receive your branch code after setting up your

branch.

Don’t know where to find the code? Ask your manager or

admin staff to log on to

https://safeentry.gov.sg/logins/new to retrieve the code.

Step 4: Enter branch code to start scanning visitors.

4.1) Enter the branch code provided to you.


4.2) Give a name to the entrance (or exit) where staff is checking-in/out visitors (e.g. “Front entrance”). Click “Submit” to start checking in visitors.

https://safeentry.gov.sg/logins/new

Click on "Switch Mode" to select the “Check-in” or “Check-out” traffic flow.

Current traffic flow

Using SafeEntry for Business Mobile App (iOS/Android)Step 5: Select a traffic flow. Choose “Entry (Check-in)” or “Exit (Check-out)” and start scanning.

How to select a traffic flow:

Click on “Switch” if you need to change from “Entry (Check-in)” to

“Exit (Check-out)”.

Use “Entry (Check-in)” to scan visitors entering the location.

Select “Exit (Check-out)” to scan visitors leaving the location.

Note: In order for visitor count to be accurate, you will need to set

up “Scan Exit” to scan visitors leaving the location.

Manual input mode

Scan visitor ID/TraceTogether Token

Using SafeEntry for Business Mobile App (iOS/Android)Step 6: Use “Scan customer’s NRIC” or “Manual Input Mode” to capture visitors’ ID.

NRIC/FINTraceTogether Token

Driver’s LicensePassion Card

If the ID barcode/Token QR code cannot be scanned, use the “Enter NRIC manually” feature to capture ID details.

You can also use this mode to capture passport numbers of Foreign ID holders.

Section to enter ID number manually

Step 7: Use “Enter ID number manually” mode if you are unable to scan the ID barcode/Token QR code.


GREEN: If the check-in is successfully recorded, you will see a confirmation in green, along with the last 3-digits of the NRIC.


RED: If the visitor is not permitted to enter due to the check-in restrictions enabled by

the business, the error message in red will appear.

If you allow the visitor to check in, click on “Check in anyway” to capture their NRIC for contact tracing.

Select “Deny entry” if you do not allow the visitor to enter the premises.

Step 8: Look out for Success or Error message.

2. Using SafeEntry for Business(for TraceTogether-only venues)

Log in to SafeEntry (Business) App to start scanning.

Check-in is successful: a confirmation in green with the last 3-digits of NRIC number is shown.

If Token QR code is blurred or not working, you will see an error in yellow.

Position the viewfinder above the QR code on the Token

TraceTogether-only check-in

1. Prompt after login 2. Click “Start scanning” 3. Scan Tokens Check-in successful Check-in unsuccessful


An alert will appear if the visitor scanned a photo ID instead of a TraceTogether Token.

Error message when scanning photo IDs.Option 1: Deny entry

Note: Staff should inform visitor to install TraceTogether App or collect a Token to check in at this venue before denying or allowing entry.

Option 2: Allow entry this time (Temporary option available to give visitors time to install TraceTogether App or collect Token for future check-ins)

Option 1: Deny entry

NRIC/FIN

Option 2: Allow entry this time (click on “Yes, allow” to confirm allow entry)


An alert will appear when the visitor’s NRIC/FIN/Passport number is manually entered

Error message for manual entry of NRIC/FIN/Passport number.Option 1: Deny entry

Note: Staff should inform visitor to install TraceTogether App or collect a Token to check in at this venue before denying or allowing entry.

Option 2: Allow entry this time (Temporary option available to give visitors time to install TraceTogether App or collect Token for future check-ins)

Option 1: Deny entry

Manual entry NO ENTRY alertOption 2: Allow entry this time (click on “Yes, allow” to confirm allow entry)

3. How to check the total number of people that have visited a branch of

your business

Check the total number of people that have visited a branchStep 1: Enter your mobile number to log in.

Enter your mobile number and click “Send OTP” to receive a SMS One-Time Pin (OTP) sent to the mobile number.

Note:

If you encounter an error that says: “Log in failed too many times”, please wait 3 minutes and then try again.

Enter SMS OTP and click “Submit”

Note:

You should receive an SMS with an OTP to use for log in.

If you do not receive an OTP, you can request for a new

one by clicking the button.

You can only request for OTP once every minute.

Check the total number of people that have visited a branchStep 2: Enter the One-Time Pin (OTP) sent to your mobile number.

Click “Resend OTP” if you did not receive your OTP

Check the total number of people that have visited a branchStep 3: Enter branch code to start scanning visitors.

Enter the branch code provided to you.

Give a name to the entrance (or exit) where staff is checking-in/out visitors (e.g. “Front entrance”). Click “Submit” to start checking in visitors.

Note:

You will receive your branch code after setting up your

branch.

Don’t know where to find the code? Ask your manager or

admin staff to log on to

https://safeentry.gov.sg/logins/new to retrieve the code.

https://safeentry.gov.sg/logins/new

Check the total number of people that have visited a branchStep 4: After log in, you will find the visitor count on your homepage.

Total number of visitors for the day.

Number of visitors currently in the venue.

Note:

“Total visitors” visitor count is based on total number of visitor

check-in that have been registered in SafeEntry.

“Visitors Now” visitor count is the total number of visitors at

your branch right now. This count will not be accurate if you have

not implemented check-out flow. To find out more about how to

set up your check-out flow by setting up an exit along with your

entrance, visit this section to learn more

4. How to switch between different branch locations for SafeEntry

Note:

If your last log in was within the past 3 minutes,

you need to wait 3 minutes to log in to the same

business account again.

Click “Change location”

Click on hamburger menu

How to switch between different branch locations

5. How to log out of SafeEntry for Business

Click “Logout”

Click on hamburger menu

How to log out of SafeEntry for Business

6. How to get latest updates for SafeEntry for business

Click “Update” to update SafeEntry for Business.

You should see that you are on the latest app version after clicking on “Update”.

How to get the latest updates for SafeEntry for business

7. How to get help or information on SafeEntry for business

Click on“Need help?”

For more information:

1. Visit SafeEntry.gov.sg for more step-by-step user guides

and resources (including posters you can display at your

scanning stations).

- How to sign up for SafeEntry.

- How to update/delete branch details.

2. FAQs are also available at support.safeentry.gov.sg

3. For SafeEntry technical issues, visit this link to submit a

support request.

How to get help for SafeEntry for business
https://support.safeentry.gov.sg/hc/en-us/articles/900000954243https://support.safeentry.gov.sg/hc/en-ushttps://support.safeentry.gov.sg/hc/en-us/requests/new?ticket_form_id=900000031623

business safeentry for · 2020. 11. 17. · step 2: enter the one-time pin (otp) sent to your...

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