Business Service Management: Anywhere, Anytime

In a typical IT organization, a multitude of management consoles and tools are utilized in order to run IT operations and service management thus making it challenging to view overall service metrics and dashboards in a single place. As a unified service management, operations management, and security incident management platform, OneConsole eliminates this challenge. It provides a single pane of glass for enterprises to provision, monitor, manage, and govern IT services: either on-premises or in the cloud. Productivity goes up with the ability to access the solution from anywhere, anytime, on any device. Today it is transforming how IT services are being consumed by our customers. Its hybrid cloud-enabled provisioning module can enable applications to be deployed both on-premises and in the public cloud. With a highly collaborative helpdesk system, the solution delivers a compelling user experience while its cognitive knowledge engine helps users as well as IT support teams to find solutions faster.

What sets OneConsole apart is an ability to learn IT operations and business service performance patterns thus ensuring rich analytics and anomaly predictions. Embedded with security and governance features, it assures that your IT systems are always compliant and fortified wherever they are deployed.

The portal integrates three modules into a single platform:

• Availability Dashboard: Providing visibility into critical services, the module displays real-time and historical data on your server health, website performance, service health, and other network operations.

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About OneConsole

• Support Portal: Contacting the infrastructure services and 24/7 helpdesk teams to resolve issues has never been easier. Users can track tickets related to multiple systems via a widget based, single dashboard user interface. Case logging features enable customers to select priority and track ticket status efficiently and productively. A wide range of permissible actions include acknowledge, clear, validate, associate, and close tickets.

• Performance Dashboard: Complete visibility over SLA tracking is achieved through a dashboard that displays SLA performance metrics in the form of informative graphical charts for easy tracking and compliance.

• Security Management Dashboard: Combining key security capabilities in a single console makes it possible to manage both compliance and threats with an event correlation engine to detect anomalies.

Core Features

Helpdesk

Centralized helpdesk management features include:

• Management of IT assets, troubleshooting, and service requests

• Automated helpdesk ticketing

• Integrated tracking and reporting options

• Support for users inside and outside the network

• Remote desktop management

• Integrated knowledge base to support self-service for end users

• Mobile support

Security

Security management is simplified through a single console for all security functions. Features include:

• Real-time Analytics and Event Correlation: Security events of interest are monitored and presented on a dashboard for detailed analysis and incident response.

• Behavioral monitoring: Baselining data on normal system and network activity simplifies incident response when investigating a potential security incident.

• Intrusion detection: These capabilities accelerate threat detection and response while correlating events for total network visibility.

• Vulnerability assessment: Security visibility and threat intelligence are combined in an easy-to-use console thus raising security visibility and threat detection.

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Avai

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ashboard Support Portal

Performance Dashboard

Marlabs helps drive digital agility for our clients. We deliver innovative business solutions using digital technologies such as cloud, mobile, analytics, Internet of Things and social. With a dedicated team of over 2,100 associates, a network of delivery centers in USA, Canada, Mexico and India, and strong partnerships with industry leaders, Marlabs offers a wide range of IT services across industries. Through our emphasis on quality driven by CMMi, PCMM, ISO 9001-2000, ISO 27001 and SSAE 16 Type II best practices and a customer-centric client engagement model, Marlabs has achieved a dependable track record of meeting high standards of excellence in every customer engagement. This has resulted in several awards and recognitions, including being consistently ranked in the Deloitte Technology Fast 50 and Fast 500 programs. Marlabs is headquartered in New Jersey, United States.

For more information: please call us at +1(732)-694-1000 or email us at sales@marlabs.com • USA | Canada | Latin America | India | Malaysia • www.marlabs.com

© Copyright 2016 Marlabs Inc. All rights reserved.

• Asset discovery: All IP-enabled devices are quickly identified and any vulnerabilities and threats against them are speedily discovered.

Cloud

Unified cloud management features include:

• Provisioning new customers with pre-configured templates and rapid deployment scripts

• Creating storage buckets and containers to store backups and snapshots

• Configuring of high availability at a regional or zone level

• Importing of pre-existing information with deeper dive into the health and cost of provisioned servers.

Benefits• Rapidly solve application problems and reduce downtime

• Obtain insights that step up productivity, profitability, and security posture

• Realize new levels of visibility into the health and performance of IT services

• Detect, respond, and prevent threats through contextual and visual insight

• Transform IT spend and better align IT with business needs

• Leverage the agility of the cloud to drive growth.

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Monitoring

OneConsole offers unified, real-time insights into network performance, traffic, configuration, servers, and applications. Features include:

• Intelligent methods to obtain, analyze, and store crucial data

• Statistics on performance and usage of services provided

• Alarms and reports with alerts grouped by application

• Consuming core services through APIs enables continuous innovation.