business together as a service: ucaas offering from orange business services
TRANSCRIPT
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Team Collaboration
Business
Together
as a Service
2
your collaborative
suite
from any deviceTelephony
Fixed-mobile
convergence
Instant
messaging
Unified
messaging
Web & Video
conferencing
Presence
management
In a nutshell
Business Together as a Service: a complete suite of collaborative tools From basic telephony to advanced collaboration applications Available through profiles, defined according to end user needs based on use cases Manageable through a web portal for administrators and for end users
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Automation
End-user profile ordering, provisioning and billing – all fully automated (1)
Manage end user profiles directly through your web portal
Flexibility & reversibility
Opex model – NO capital expense (except phones or headsets) Pay only for active users each month 36 - 60 month contract
Service overview
Unified Collaboration as a Service
MobilityTelephony Unified messaging
Web conference
Video Contact center
IMPresence
(1) where no onsite services needed
Web portal
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Our value proposition
Global, high
performance
& secure
Service available everywhere you need it worldwide
99.95% SLA backed by 24x7 ITIL® support
Business continuity, disaster recovery
Dedicated UC applications (not shared or multi-tenant)
User-friendly portal allows management of end user profiles
End user portal in 31 languages (self-service) accessible any
time
Use across many devices, including mobile
Simplicity
& user friendly
Agility
& cost control1
2
3
No capital expense, except phones
Pay only for active users, scale up or down as needed
Adapt to real needs with users profiles
Future proof – upgrades included, including major releases
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Moving from Opex to Capex
Do it yourself … With Business Together as a Service
TCO
# users0
CAPEX upfront
Additionalcapacity
TCO
# users0
Cloudservices
Customer premises platforms
Agility & cost control
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« Agility » inside
Tomorrow Day afterToday
# Users
Usage variation
No capital expense, except phones “Pay as you grow” important, but less than “as you decrease” End user profiles map end user needs to communication apps to improve productivity Fully support for mobility & BYOD Cloud plus network for end-to-end service & SLA
Reversibility
Agility & cost control
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Classify user needs into business profiles
User profiles
IP
telephony
Integrated
messaging
IM &
presence
Conferen-
cing
Mobility Operator
console
Contact
center
IM Presence option
Basic
Standard
Business option
Collaborative option
Business Attendant
Business Contact
Center
Easily adjusted
Agility & cost control
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Service scalability
No additional hidden costs No upgrade costs
No equipment renewal
Up-to-date solution Market evolutions, features, end points
Web portal evolutions
Automatic release management Minor release ~ every 6-12 months
Major release ~ every 18-24 months
Service Availability SLA 99.95%
Agility & cost control
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How does the portal work?
John
collaborative
everywhere profile
One end-user portal to
easily customize
features
in 31 local languages
Business
VPN
One admin portal
to easily create, assign,
update
or delete profiles
One secured access to
our platform
1 2 3
OBS
datacenters
Simplicity & user friendly
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Web portal for provisioning and administration
Multi-level administration portal
Global level
Regional or business unit
Self provisioning & changes
End user info imported from corporate directory
Assign, modify or delete user profiles through the portal
Automated ordering and billing changes on monthly invoice
Simplicity & user friendly
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End-users web portal
Enables end-users to manage their service (self service)
Activate telephone features (single number reach, grouping, filtering, and availability) based on their profile
Access the corporate directory
Change/reset passwords and listen to voicemail
Customize function keys on phone
Offload your Service Desk
31+languages
Simplicity & user friendly
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Use across many devices, especially mobile
Tablet / SmartphonesiOS, Android
Jabber Everywhere
Videoconferencing endpointsCisco Personal VIP endpoints
Interco with Open Videopresence
offer
PCJabber client
IM/Presence/Softphone
Unified Messaging
User services
QoS on softphone
On site services
Simplicity & user friendly
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Where? Everywhere you need it!
Singapore
Frankfurt
Atlanta Paris
72 countries, 31+ local languages
Core MPLS PoP
Dedicated data centers
Data center interconnection
Other Orange backbone routes
Global, high performance & secure
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Orange recommended approach
Consolidate voice infrastructure and
management to reduce costs
Increase visibility and control
Pay per use model to reduce up-
front costs
Multiple PBXs & voice providers
Poor visibility and control
High cost
Current state 2 Transition
Gain productivity enhancing tools
Leverage collaboration technology
to speed business processes
Reduce costs through flexible and
virtual on demand services
Transformation1Collaboration
apps Videoapps
Businessapps
AvayaNew York
NortelHong Kong Siemens
Frankfurt
Contact center
MumbaiCiscoRome
Contactcenter
Chicago
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Contact center
Ttelephonyfeatures
Businessapplications
Userexperience
3rd partyPBXBranch
3rd party SIPendpoints
cloudhub
PBX Management
CapEx depreciation
Consolidation
Remaining CAPEX
Price per userAssessment
Price per user
Breakthrough experience
Global, high performance & secure
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Why choose
Business Together as a Service?
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Traditional model vs cloud
Slow & expensive deployment
- Central site hardware needs to be ordered, built and commissioned
- Adding new capacity repeats the build cycle
- Architecture complexity
- Server obsolescence requires a tech refresh every three-five years
Incur charges to build and increase capacity
System upgrades impact service availability
Requires on-premise space, data room support services, etc.
Security required for voice
IP telephony Business Together as a Service
Fast to deploy – quicker ROI
- Cloud hardware already in place
- Adding functionality is a configuration activity
- No need purchase, build or commission hardware – cycle
- No need for server technology refresh
Financial flexibility – pay only for what you really use
Transparent system upgrades, including major releases
Service available worldwide
Full security
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Why Orange for UCaaS?
ITIL® service
management for
operational best
practice
Global ISO certification
– People, processes,
tools
– Quality management
– Security
– Data center
Recognized expertise
Exclusive Cisco
Managed certification in
Europe
Master Cloud Managed
Service Program
Cisco UC Master
Best Cloud Service
(2012)
Best Global operator
(2013)
SLAs
Intervention in less
than 8 or 4 hours
Application
availability: 99.95%
Guaranteed QoS on
softphone
Secure architecture
Closed VPN network
Virtual space for
each customer
Best network
coverage
Global infrastructure
7 best in class and
interconnected
Datacenters
Network availability
Global service
on six continents,
72 countries
Trustful certifications
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Business Talk for your voice communication needs
Convergence ofnetworks + devices + tariffs
Provide full connectivity with the rest of the world while managing the “voice complexity” (number portability, legal obligations, etc.)
Provide carrier-grade VoIP with SLAs and reporting
Ensure integration with legacy telecommunications systems, allowing a smooth UC migration
SIP trunk
Connected to the outside world
1
2
3Public voice
network
(PSTN)
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Global provider comparison
Source: Ian Grant, Senior Analyst, Current Analysis – Product Assessment -
Collaboration and Communications (Global), March 2015
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Our customers
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3M chose Orange cloud-based Unified Communications to enhance global collaborative workspaces & cut costs
HQ in St. Paul, Minnesota, USA; over 84,000 employees operating in 70 countries; 2015 revenue $30.3B
5 market-leading Business Groups: Consumer, Electronics & Energy, Health Care, Industrial, Safety & Graphics
Issues and challenges
Transform EMEA IT into global organization with agile local capability to meet changing internal demands and rapid growth plans
120+ PBX, supported locally, 20 at end-of-life annually
Enhance global collaboration and productivity that drives innovation in 3M
Reduce costs, incur no CapEx
Orange solution
Business Together as a Service - global cloud-based unified communications solution
Europe, Middle East & Africa – 20,000 employees at 75 sites in 25 countries
Cost per seat per month (opex) with 5 standardized user profiles
Customized self-service Web portal
Project & Partner Management – Cisco, IBM
Results and benefits
Greater collaboration and productivity supports innovation culture
Pay-as-you-grow model reduces costs, with centralized service and local billing
Flexibility to add users / sites quickly
Complete solution from single global provider simplifies management
Local IT more able to meet demand
Platform for new features and services and roll-out to APAC & LAM
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The customer point of view
“Business Together as a Service from Orange Business
Services equips 3M with an agile, innovative and future-
proof unified communication solution. This cloud-based
solution is simple to implement and manage on a global
basis, minimizes costs without any up-front investment,
and provides 3M the necessary scalability that allows us
to adjust our IT services to reflect our business needs in
a fast-changing economic environment.”
“Based on our existing relationship, we are confident that
Orange can effectively help 3M achieve its goal of global
creative collaboration.”
Ernie Park
VP and CIO, 3M Company
Amcor chose Orange to transform global fixed mobile convergence and enhance cost management
HQ in Melbourne; 29,000 co-workers at 230+ sites in over 40 countries, FY 2014 revenues A$10,853M
A world leading packaging manufacturer offering high quality, innovative and sustainable solutions
Broad range of packaging related products and services for beverages, food, healthcare, personal and homecare, tobacco, and industrial applications
Issues & challenges
Transfer from Blackberry to Apple IOS
De-centralized mobile connectivity management with no overall control or visibility on spend – both mobile and fixed
Increase global security
Leverage buying power
Orange solution
Orange global WAN and network security services
A fixed and mobile integrated solution across 43 countries including 7500+ B2GaaS users, Business Talk connectivity and a series of mobiles.
Services include Fixed and Mobile convergence, Mobile Device management and Telecom Expense management
Results and benefits
Enhanced end-user experience
Increased visibility and cost control aids better management of mobile and fixed resources
Global security standards for mobile fleet
Centralized model simplifies global management and supports digital transformation
24 Orange presentation
The customer point of view
“We know Orange Business Services is a reliable partner with a proven delivery track record. In addition to having an unmatched global presence in both mobile and fixed connectivity, Orange tells a real end-to-end story around IT and digital transformation. Amcor continually reviews its IT solutions to ensure we are keeping up with the latest solutions.”
Joel RanchinVP Corporate IT & Global Business Services Amcor
EMAS chose Orange to digitally transform workspace global collaboration
HQ in Singapore; 8,000 employees in 16 countries, 65+ marine support and offshore construction vessels, annual revenues almost $1B
Global offshore oil and gas specialist providing marine, construction, production and well services to multinational, national and independent oil, gas and renewable energy companies
‘EMAS’ means gold in Malay, company works in oil, often called ‘black gold’
Orange solution
Orange Business Together as a Service for 2,000+ employees in 7 countries - Unified Communications as a Service (UCaaS)
Fully-managed Cloud-based infrastructure; access collaboration tools – voice, IM, audio / video conferencing, mobility suite and data communications
Management portal in 27+ languages
Program Management
Issues & challenges Global operation with ambition to enable
employee mobility
Disparate PBX infrastructure at end-of-life
Objective to create fully-connected and digitally- transformed workspace
Increase business agility and reduce costs
Support global Unified Communications vision
Results and benefits
Digital transformation of voice infrastructure enables seamless collaboration including remote sites
Increased business agility, flexibility, scalability and productivity
Optimised costs via on-demand model with no capex
Reduces management time and cost
Platform to enhance Unified Communications vision
26 Orange presentation
The customer point of view
“As a global operation, it is vital for us to have a fully-connected and digitally-transformed workspace that enables mobility for employees and allows them to collaborate remotely and seamlessly. Beyond raising user productivity, the scalability of the UCaaS solution means it can evolve with our business and enhance our unified communications vision.
We chose to partner with Orange Business Services because they can deliver quality global solutions for cloud-based collaboration.”
Alex AngGeneral Manager of ITEMAS
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Find out more athttp://www.orange-business.com/en/transform-your-
communications