business track: metlife leapfrogs insurance industry with mongodb-powered big data application

Download Business Track: MetLife Leapfrogs Insurance Industry with MongoDB-Powered Big Data Application

Post on 22-Nov-2014

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  • 1. Jason LombardoSoftware Engineer @ MetLifeSWAT DevelopmentThe MetLife Wall.A 360 View of Our Customers.
  • 2. Introducing... The MetLife Wall360 degree view of a callerspolicy, cutting across LOBs.Consolidate and simplifypresentation layer.Boost customer satisfactionand call center productivitythrough a unified application.
  • 3. 145Years YoungFortune 50Global Company60,000 +Associates
  • 4. What We Delivered360 View70Systems 3 Months
  • 5. [The MetLife Wall] moved from pilot to rollout in90 days breakneck speed in an industry usedto measuring IT projects in months and years.InformationWeek.com, May 13, 2013 Building a production database system onNoSQL technology isnt commonplace ininsurance or other large industries, but itwas about the only way to pull this off.GIGAOM.com, May 7, 2013 If contact centers have a kind of Holy Grail,its this: developing a 360-degree customerview [MetLife] took a major step forwardin revamping its customer viewoutbound-call-center.tmcnet.com, May 13, 2013
  • 6. How WeAccomplished ItEnthusiasticTeam &LeadershipFlexibleNoSQLDatabase
  • 7. The SWAT TeamWho We AreWhy We WereBrought InWhat WeAccomplished
  • 8. Where Do We GoFrom HereInternationalEnhancingOur DataProcessingRoutinesDeploymentto thousandsof MetLifeAssociates
  • 9. Thank you.Looking beyond MetLife and even the insurance industry, The[MetLife] Wall may well be a prototype for the next generation ofcustomer-360 applications.Doug Henschen, InformationWeek.com, May 13, 2013Jason LombardoSoftware Engineer @ MetLifeSWAT Development