business travel glassdoor review

Paul Tilstone

Founder & CEO

Through the Keyhole

Produced by

1.0 Executive Summary

www.festive-road.com

1.0 Executive Summary – Why Review ?

Festive Road, a specialist in sales and marketing services to the business travel (BizTrav) supplier community, undertook a review of feedback scores from nearly 20,000 staff reviews on , the world's most transparent career community.

The scores for each business travel sector were compared and benchmarked against industry averages gleaned from over 7.5 million content submissions globally.

Rationale

The Business Travel sector is, like many sectors, going through rapid change. That pace appears to be growing as mobile technology becomes increasingly adopted and wireless networks more freely available. The technological framework for true “mobility”, defined for the purposes of this report as the ability for the business executive to be increasingly on the move whilst being able to execute a regular or enhanced business function, is in place and this is spawning a new generation of needs and services for the traveller.

These changing demands place pressure on the legacy roles of suppliers and opportunity for new entrants or revised business models of those who operate in the business travel market. Whether and what to invest in is absolutely critical. How important technology and people are in a business cuts to the core in many cases.

Finding one’s place in a changing market requires a demonstration of leadership and the creation of a culture which inspires people to take the business in the direction it needs whilst feeling they are part of the future of that business.


http://www.glassdoor.co.uk/





Objective of the ReviewThis annual review seeks to establish a previously unrecorded staff satisfaction indicator of the health of the business travel market versus industry as a whole as viewed by the people who work in the sector.

It will also highlight business travel supply sectors whose culture and leadership appear to be thriving on the changes and it will recognise those individual companies which received the most positive staff feedback in each of the sectors.

Top-line Findings

The Business Travel (BizTrav) industry scored consistently higher in reviews by employees than the average across 5 million reviews.

The Technology sector shone in the responses across more than 3,000 reviews with the highest company rating and staff most likely to recommend their businesses. Two of the companies also received CEO ratings above 90%.

The Accommodation sector scored significantly higher in reviews of CEO’s than any other sector.

The TMC’s and Airlines scored below BizTrav industry averages on two out of three occasions, albeit not significantly in all but one instance.



Findings by Rating

Company RatingThe review discovered that BizTrav employees consistently rated their businesses equal to or better than cross-industry averages, with the Technology sector at 8% higher (.26 units) than cross-industry averages.

CEO RatingBizTrav employees rated their CEO’s equal to or significantly better than cross-industry averages, with the airline and ground transport communities rating their CEO’s equal to cross-industry averages. TMC staff rated their CEO’s 2nd highest at 5% points higher than cross-industry averages and the accommodation sector CEO’s were rated 11% points higher than cross-industry averages in top position.

Company Recommended RatingA higher percentage of BizTrav employees, except those from TMC’s, recommend their company to friends than the cross-industry average, with 7% more of the Technology community recommending their companies compared to the cross-industry average. 10% less TMC staff recommended their companies than the cross-industry average.



The Leaders For Each Rating Category

Best CompanyThe top rated company in the BizTrav sector was SouthWest Airlines with 4.1 out of 5.This is 28% higher than cross-industry average and 22% higher than BizTrav industry average.

Best CEOThe most highly rated CEO in the BizTrav sector was equal EasyJet, Lufthansa, Shangri-La, Ramada andJumeirah Hotels all with 100% scores, although it should be noted that samples of less than fifty reviews were taken in each of these cases. This is 31% points higher than cross-industry average and 28% points higher than BizTrav industry average.

Best RecommendedThe companies most highly recommended to friends to work for were equally Concur and SAP at 82%.This is 24% points higher than cross-industry average and 20% points higher than BizTrav industry average.


2.0 Result Charts


3.32

3.46

3.40 3.39

3.20

3.35

3.20

3.05

3.10

3.15

3.20

3.25

3.30

3.35

3.40

3.45

3.50

Com

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5

Staff Feedback on Company

2.1 Company Rating


69%

71%

69%

80%

74%

72%

69%

62%

64%

66%

68%

70%

72%

74%

76%

78%

80%

82%

CEO

Rati

ng /

%

Staff CEO Rating

2.2 CEO Rating


64%

65%

63%63%

55%

62%

58%

48%

50%

52%

54%

56%

58%

60%

62%

64%

66%

Recom

mend a

Fri

end R

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%

Staff Recommend a Friend

2.3 Recommend a Friend Rating


3.0 Methodology & Notes


3.0 Methodology & Notes

A total of 19,983 reviews were analysed using data from Glassdoor across 84 suppliers from business travel sectors as follows;• 4,781 reviews across 34 airlines• 3,152 reviews across 5 expense and technology companies• 2,782 reviews across 4 ground transportation providers• 6,879 reviews across 37 accommodation companies• 2,389 reviews across 4 travel management companies

Reviews are submitted by employees, anonymously and at their discretion via www.glassdoor.com and www.glassdoor.co.uk and all average scores include all reviews submitted to 20th January 2015. Staff reviews can be limited to ratings of company, CEO etc. or extend to more detailed feedback. Festive Road has limited its review to quantitative data only.

Average scores were calculated for three specific ratings, across• CEO Rating (%)• Company Rating (Out of 5)• Recommend a Friend Rating (%)

These average ratings per business travel supplier sector were compared to averages across all industry types provided by Glassdoor.com at;• CEO Rating (69%)• Company Rating (3.2 out of 5)• Recommend a Friend Rating (58%)

Ratings do not distinguish between origins of reviews by geography or whether individuals worked in business travel departments versus leisure departments in companies which span both sectors.

Selected companies and/or sectors are not exhaustive or necessarily fully representative of business travel suppliers globally.

Companies who had received less than twenty (20) reviews on Glassdoor were not included in the analysis.

Data was correct at the time of research conducted on 20th January 2015.

All rights reserved. © Festive Road 2015


4.0 Raw Data


4.0 Raw Data - AirlinesCompany Rating CEO approval

Recommend a friend # of Reviews

SouthWest 4.1 89% 81% 501EasyJet 3.9 100% 77% 29Delta 3.9 89% 81% 654Air France 3.8 58% 70% 38Virgin Atlantic 3.8 77% 76% 40WestJet 3.8 78% 81% 62JetBlue 3.6 75% 84% 308Alaska Airlines 3.6 94% 84% 91Jet Airways 3.6 88% 77% 73Avianca 3.6 91% 73% 21Cathay Pacific 3.5 84% 68% 72Air New Zealand 3.5 85% 49% 79Kenya Airways 3.5 54% 78% 21Etihad 3.4 49% 67% 35Virgin America 3.4 64% 65% 104Latam Airlines 3.4 75% 67% 49Singapore Airlines 3.4 80% 70% 72US Airways 3.3 77% 70% 337BA 3.2 54% 65% 122American Airlines 3.2 71% 62% 705Lufthansa 3.2 100% 56% 46Qantas 3.2 47% 56% 55Air Canada 3.2 55% 59% 118Spicejet 3.2 N/A 62% 24Malaysian Airlines 3.1 33% 75% 34Air Asia 3.1 N/A 65% 29United Airlines 3 41% 53% 725Emirates 2.9 91% 53% 114Qatar Airways 2.7 N/A 34% 72Korean Air 2.7 28% 36% 32Spirit Airlines 2.7 42% 38% 68Porter 2.6 71% 23% 26Ryanair 2.5 31% 45% 25Mean 3.32 69% 64% 4781www.festive-road.com

4.0 Raw Data - Accom

Company Rating CEO approval Recommend a friend # of ReviewsJumeirah 4.5 100% 97% 28AirBnB 4.4 94% 87% 121Radisson Blu 4.1 N/A 87% 29Fairmont Hotels 3.9 92% 77% 123Ritz-Carlton 3.9 94% 82% 329Kimpton 3.8 85% 73% 110Oberoi Hotels 3.8 73% 67% 82Omni Hotels 3.8 94% 72% 232Hyatt 3.8 93% 77% 712Four Seasons 3.8 98% 72% 272IHG 3.7 89% 78% 463Marriott 3.7 89% 77% 1500Kempinski 3.7 80% 75% 25Mandarin Oriental 3.7 96% 66% 43Starwood 3.6 90% 72% 696Taj Hotel Group 3.6 89% 57% 56Shangri-La 3.6 100% 63% 43Hilton 3.5 84% 67% 816Accor 3.5 75% 74% 85Choice Hotels 3.4 87% 69% 164Westin 3.3 84% 71% 78Radisson Hotels 3.3 67% 67% 65Days Inn 3 68% 36% 56Quality Inns 3.2 N/A 64% 39Wyndham 3.1 N/A 70% 39Sheraton 3.1 N/A 58% 79Crowne Plaza 3.1 61% 52% 87Whitbread 3.1 76% 41% 36Le Meridien 3 80% 62% 39Carlson Rezidor 2.9 N/A 65% 21Ramada 2.9 100% 37% 28

Doubletree by Hilton 2.9 60% 41% 72Best Western 2.8 57% 43% 177Sofitel 2.8 67% 56% 24

Millenium & Copthorne 2.4 36% 27% 23Travelodge 2.3 59% 28% 27Diamond Resorts 2.3 51% 28% 60Mean 3.39 80% 63% 6879


4.0 Raw Data - Technology Company Rating CEO approval Recommend a friend # of Reviews

Concur 4 96% 82% 216

SAP 3.8 90% 82% 2100

Sabre 3.3 50% 56% 390

TravelPort 3.2 59% 47% 103

Amadeus 3 58% 57% 343

Mean 3.46 71% 65% 3152


4.0 Raw Data - GroundCompany Rating CEO approval Recommend a friend # of Reviews

Sixt 3.7 83% 72% 52

Uber 3.5 71% 65% 378

Hertz 3.3 50% 61% 1,809

Avis Budget 3.1 70% 52% 543

Mean 3.40 69% 63% 2782


4.0 Raw Data - TMC Company Rating CEO approval Recommend a friend # of Reviews

Amex 3.6 90% 75% 2121

BCD Travel 3.1 71% 56% 81

Egencia 3.1 N/A 45% 28

CWT 3 61% 42% 159

Mean 3.20 74% 55% 2389


business travel glassdoor review

Documents

business travel sector

business executive

business travel market

business cuts

business travel supply

biztrav industry averages

technology sector

revised business models