businessman orientation center of manica

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CATHOLIC UNIVERSITY OF MOZAMBIQUE

FACULTY OF ECONOMY AND MANAGEMENT

UPGRADING OF INFORMATION SYSTEM IN BUSINESSMAN ORIENTATION

CENTRE OF MANICA

Of:

JNIOR MARIMBIQUE

Research Project

BEIRA

MAY, 2013


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ContentsConcepts of Businessman Orientation Centre .................................................................................... iii

INFORMATION SYSTEM MANAGEMENT IN BUSINESSMAN ORIENTATION CENTER........ 1

Hardware Management ........................................................................................................................ 1

Communication Management.............................................................................................................. 2

Software and User Management .......................................................................................................... 2

Security Management .......................................................................................................................... 2

File management .................................................................................................................................. 3

UPGRADE OF INFORMATION SYSTEM IN BUSINESSMAN ORIENTATION CENTER........... 4

Upgrade of hardware ........................................................................................................................... 4

Upgrade of Network............................................................................................................................ 6

Security Management Update.............................................................................................................. 7

File Management Update..................................................................................................................... 7

FORMATION OF SYSTEM ADMINISTRATORS .............................................................................. 8

Introduction.......................................................................................................................................... 8

Target public .................................................................................................................................... 8

Course Completion .......................................................................................................................... 8

Course Structure .................................................................................................................................. 8

Module 1: Installing Microsoft Windows 7..................................................................................... 8

Module 2: Adding Hardware to Windows 7 clients ........................................................................ 9

Module 3: Troubleshooting the Boot Process ................................................................................. 9

Module 4: Configuring the Desktop Environment ........................................................................10

Module 5: Configuring the Internet Explorer 10 and providing application support ....................10

Module 6: Configuring Windows 7 to run on a Microsoft network..............................................10

Module 7: Configuring Windows 7 for mobile computing ...........................................................11

CONCLUSION......................................................................................................................................12

ATTACHMENTS..................................................................................................................................13

Figure ListFigure 1 - Dell Tower Power Edge II Server ............................................................................. 5

Figure 2 - Network Physical Diagram after ugrading .............................................................. 14

Figure 3 - Network Logical Diagram after upgrading ............................................................. 15

Table List

Table 1 - Server especification .................................................................................................. 5Table 2 - Cost demonstration ................................................................................................... 13


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INTRODUCTION

Nowadays its notorious the absence of system administration and maintenance in many

small to medium business organization, this happens due to lack of qualified personnel and

partly due to a lack of interest of the managers into organizations in maintaining computer

systems upgraded, secure and with high performance.

This project is part of the requirements in order to conclude the module of System

Administration and Maintenance, course of information technology on Catholic University of

Mozambique, faculty of economics and management. He shows the upgrade of computer

network and improves the system administration in Businessman Orientation Centre ofManica, COrE - Manica in Portuguese acronym.

The objectives of the project are updating the informatics system in this institution and begin

to explore the advanced features offered by the computer networks with reliability,

performance and security.

Concepts of Businessman Orientation Centre

Businessman Orientation Centre of Manica is an autonomous institution established in March

2011, under the public - private partnership between the Institute for the Promotion of Small

and Medium Enterprises (IPEME), Sociedade de Investimentos, Ltd. (GAPI), Patel & Filhos,

Ltd., and the Higher Polytechnic Institute of Manica (ISPM). That together deploys effort to

the creation, incubation and guidance to small and medium enterprises in Manica Province.

According to its organic structure, the main objectives of the Businessman Orientation Centre

of Manica are:

Provide consulting services to small and medium entrepreneurs in articles about themanagement of their business;

Making technical support tojuniors businessman; Encourage Mozambicans young to embrace the business; Train youngers businessman and the public at large in entrepreneurship, innovation

technological and entrepreneurial, and business management;


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Buy and provide books related with business management to Businessmancommunity;

Do feasibility studies to new enterprises; Encourage Businessman associations; Patronize students finalists among lenders for access to credit for businesses; Facilitating the registration of small businesses to youngers recently graduated.


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INFORMATION SYSTEM MANAGEMENT IN BUSINESSMAN ORIENTATION

CENTER

Now the Businessman Orientation Center of Manica is working in on big room at Academic

Cultural Centre of Higher Polytechnic Institute of Manica. At the height of the constitution of

the new organization The ISPM committed to manage all equipment and system computers

of new organization and indicated one of its employees to do so. But before the project run,

this employer was ordered to study a higher education course outside of the province, which

until now has not been substituted due to a lack of qualified staff, leaving the center without

systems administrator.

Consonant which we have been studying in this course, I have to consider the following

aspects to be taken into the system information of this organization:

Hardware Management

Today the Businessman Orientation Center is equipped with flowing hardware:

7 (seven) Dell Desktop computers - Optplex 380; 3 (tree) Dell LaptopVostro 3555; 7 (Seven) UPS 800VA; 1(One) Printer HP 2015 dn; 1(One) Cannon Multifunction; 1 (One) Fax; 2 (two) Acer Data Show; 2(two) Telephone.

There are a lot of complaints from users about equipment performance, especially computers;

they reported to me that the performances of the machines are 60% lower than expected.

Latching systems, blue screen with automatic shutdown, automatic restart, corrupted files,

and damaged applications are among the main problems reported.


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Communication Management

The Connection to network is implemented by a wireless system, shared with the main

network of the Academic Cultural Center of the Higher Polytechnic Institute of Manica;

Desktops are equipped with wireless network cards and connected to a router of cultural

academic center, making the system totally dependent of the ISPM. The Local Telephone and

Fax are also connected to TDM wireless network, through CDMA technology.

There dont have server for management of the institution; sometimes users face difficulties

in sharing data and connect to the printer (just gave to understand that the network is not

consistent). The networks services used are print sharing, file sharing, DHCP server enabled

and internet access.

The dream of the director of the institution is to see the local computer network completely

independent of third parties and to have a centralized management system. In some times the

ISPM has complained of high costs of Internet, accusing some employees of the Businessman

Orientation Center as the mentors of exaggerated Internet consumption. They are partners

yes, but are institutions legally different.

Software and User Management

The Laptops and Desktops are working with defaults configuration of MS Windows 7

Professional. The Administration and Guest account are disabled. Users have complained

about lack of privacy, especially when another colleague piece to use the computer. The

Director of the Center complains about a few days ago one employer missed and others were

deprived of access relevant data to the work (The computer was password protected). The

employers are using an administrator account in all computers; sometime they install and

remove critical application. Security and Office application is most used application software.

Security Management

Protective features were found is use of antivirus, prohibition of physical access to computers

to non authorized people, use of password in the accounts of employees and firewall

monitored by antivirus.


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However, antivirus licenses are already out of date, the passwords of the employees dont

meet the high security rules, which character or combination of characters can be password,

the users have full access to the Internet and download.

File management

The files of the organization are basically stored in computers; each employee is responsible

for keeping their data. There is no specific rule about storing data; each organizes as folders

as her want.

The Center has two external hard drives to backup data; however the backup does not happen

regularly. There is no database for data storage; data as list of junior companies are supported

by Excel.


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UPGRADE OF INFORMATION SYSTEM IN BUSINESSMAN ORIENTATION

CENTER

After analysis of the existing information system in Businessman Orientation Center of

Manica, in this chapter I propose the project to upgrade the computer network and improve

the management system. The project design was based on to solve the failure and complaints

verified in the system that currently exists.

The main objectives of upgrading the information system to Businessman Orientation Center

are:

Improve the performance of equipment and systems Make an independent local computer network Designing a centralized information system Designing an efficient and consistent file management Enhance security levels within the system Reduce user privileges within the system Form two employees in administration systems

Upgrade of hardware

Analyzing the existing hardware resources, understand there arent many reasons for touches

in this section, the most important thing here is to purchase a server that meets the objectives

of the organization. The server will help to implement independent local computer network

ad offer another network services that is impossible without local server.

Next follows the specifications of the chosen server and below I present the justification of

the choice.

Parameter Characteristic

Mark Dell

Model PowerEdge T110 II

Form factor Tower


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Hard Drive 200GB, SSD, 3.5in

Memory Memory (2x4GB), 1600Mhz, Dual Ranked, Low Volt UDIMM (speed is

CPU dependent)

Processor Intel Xeon E3-1220v2 3.10 GHz, 8M Cache, Turbo, Quad Core/4T

(69W)

Table 1 - Server specification

Figure 1 - Dell Tower Power Edge II Server

Because the infrastructure is currently equipped with 10 computers and there is no assignable

growth plans over the next three years, dont need a large server. For this reason I propose the

purchase of a Dell Power Edge Tower Server with the above specifications.

The choice of SSD Hard Device is related with the fact that this is to offer more security

against physical damage, because it has no movable parts, and recent studies show that SSD

Hard Drive has better performance, high-speed data access and is even considered as devices

storage of the future.

After an analysis of the cashier of the server I checked that he will not have overheating

problems because it is equipped with fans, heat sinks, the box has slits that allow hot air

outlet and inlet ambient air; Apart from that it will be installed an air conditioned room.


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Given the objectives of the organization I believe that the quad core processor and 8 GB of

memory, extendable up to 12 GB, are in height of processing users tasks as well as the

system tasks such as manipulation of database, internet access, management files, network

management, etc.

Together with the server I will be purchased an ADSL modem and a wireless router.

Upgrade of Network

The most important aspect in this section will be to restructure the local network giving the

needed independence, security and service improvement.

Once the Businessman Orientation Center use installations borrowed by one partner, I do not

propose to install a wired LAN; its will continue to use the wireless network for

interconnecting; the desktops are already equipped with wireless cards, other equipment will

use an usb-to-wireless device to connect to the server. The server will be installed with the

latest version of Windows Server.

The server will configured with Automatic IP addressing, Activity Directory in domain local

groups. In this point the privacy and privilege problems will be solved.

To reverse the security problem in the wireless system, it will be suffered multiple

authentication. Only registered computer can access to network, following a complex

authentication offered by the server.

Security type: Intel CCKM enterprise

Encryption type: AES CCPM

Network authentication mode: Cisco PEAP

Specify authentication mode: User authentication

IPs will be distributed automatically by DHCP Server obeying the following range:

Network ID:

192.168.1.0


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Subnet Mask:

255.255.255.0

Range: Wireless Network

192.168.1.1 - 192.168.1.20

Security Management Update

The action to be developed to update the security requirements:

Acquiring new licenses antivirus; Antivirus update automatic configured; Activity Directory will be configured in domain local group to reduce user privileges; Server firewall enabled to preventing access to malicious sites, sites that disseminate;

harmful cultural information, and another unauthorized sites;

The user password must meet complexity requirements Creating an internal informatics security manual; Train all employees in the field of computer security.

File Management Update

To improve the management system file, will be created a centralized database, integrating

all stakeholders and services treated in organization.

All files of employees will be saved in server, being able to access to all employees for such

authorization and privilege rules. Each staff will have privileges to change all files created by

him; for the storage of files system should show the option of sharing, to be share with the

rest of the staff; director of institution and the server administrator will have privileges to

manage all files stored on the server.

Automatic backups every day the 12 hours, the server will make a copy of security for

external hard drive. To make the system protect the system from any possible failure, anotherexternal hard drive will be connected and configured with redundant disk.


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FORMATION OF SYSTEM ADMINISTRATORS

Introduction

To prevent the institution again have problems of a lack of qualified personnel for

administration system, two employees of the center will be trained in matters of routine

administration of Windows systems. Once the instructors arent the same city, you can invite

the participation of other stakeholders in Chimoio.

Target public

This course is intended for system administrators responsible for the deployment,

configuration and administration of Microsoft Windows 7 clients.

Course Completion

After completing this course, students will be able to:

o Plan and perform a clean installation of Windows 7.o Install and support drivers and hardware devices on computers that run Windows 7.o Identify and resolve problems in the boot process on computers running Windows 7.o Configure desktop computer running Windows 7.o Define the security settings of Internet Explorer 10 and application compatibility for

computers running Windows 7.

o Configure computers to run Windows 7 on a Windows network environment.o Configure and support computers running Windows 7 to mobile computing.

Prerequisites

o Middle or Higher Level Education;o Hardware Course 1 & 2 into a vocational training school recognized by the ministry

of education and culture.

Course Structure

Module 1: Installing Microsoft Windows 7

In this module, students will learn how to prepare for Windows 7 and install it.


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Lessons:

o Manually Installing Windows 7o Automating Windows 7 installationo Using an image to install Windows 7o Transferring files and user settings to a new computero Installing Windows 7o Monitoring the status of the Windows 7 security with the Security CenterModule 2: Adding Hardware to Windows 7 clients

This module teaches students how to install new hardware devices and how to configure and

maintain existing devices and their drivers. Students will also learn how to reverse device

drivers to a previous version of the driver and how to uninstall drivers and devices.

Lessons:

o Installing hardware deviceso Configuring modems, printers and monitorso Solving problems related to device driverso Disabling and Uninstalling Hardware DevicesModule 3: Troubleshooting the Boot Process

This module provides students with the knowledge and skills needed to identify and correct

problems in the boot process of Windows 7.

Lessons:

o Understanding the Boot Processo Using Advanced Boot Optionso Using the Boot.ini file to change the startup behavioro Using the Recovery Console to start the computero Use Recovery Console to solve problems


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Module 4: Configuring the Desktop Environment

In this module, students will learn how to configure and customize user desktops, use profiles

to implement and strengthen policies customization of the desktop and use Remote

Assistance to respond to remote requests help.

Lessons:

o Defining the settings of the desktop usero Defining the system settingso Managing User Profileso Using remote administrationo Using Remote Assistance in Windows 7Module 5: Configuring the Internet Explorer 10 and providing application support

In this module, students will learn how to configure security and connection to the Internet

E7lorer, and configure applications so that they run on computers with Windows 7.

Lessons:

o Defining security settings and Internet connection Explorer 10o Customizing and Deploying settings Internet Explorer 10o Supporting applications in Windows 7Module 6: Configuring Windows 7 to run on a Microsoft network

In this module, students will learn how to configure computers running Windows 7 so that

they work in a workgroup or domain Windows.

Lessons

o Configuring Windows 7 for a workgroupo Configuring Local Securityo Configuring the Windows Firewallo Configuring network options in a workgroupo Joining a Domain


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Module 7: Configuring Windows 7 for mobile computing

In this module, students will learn how to help mobile users to work more efficiently,

allowing them to control the power usage of your computers and making some offline

resources such as files, folders, and websites.

Lessons:

o Configuring Hardware for Mobile Computingo Setting the power management for mobile computingo Available files and sites offline


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CONCLUSION

Analyze of the shortcomings found and their corrections, I conclude that the systems

administration is very important in all organizations. In same enterprises critical security

aspects informatics has still been ignored by system managers.

Is recommended that all windows systems administrator being regularly trained on new

resources in the computer network security.

Having a system administrator properly instructed and trained is one of the main requisites to

the performance of an organization.


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ATTACHMENTS

Description UM Qnt.

Unit Price

(USD) Total (USD)

Dell Tower Server Power Edge Unid. 1 2,500.00 2,500.00

CISCO 887 Router Unid. 1 105.00 105.00

Usb-to-wireless device Unid. 4 67.00 268.00

ADSL Modem - Cisco SRP527W Unid. 1 50.00 50.00

2,923.00

Norton Internet Security 2013 Unid. 10 33.00 330.00

Windows Server 2012,Essentials Ed,Factory

Instal Unid. 1 350.00 350.00

Symantec Endpoint 12.2 Unid. 1 98.00 98.00

778.00

ADSL Line Instation Unid. 1 30.00 30.00

Training Unid. 2 250.00 500.00

Upgrading Technical Services Unid. 1 400.00 400.00

930.00

4,631.00

Software

Subtotal of Hardware

Hardware

Services

Overall Cost

Subtotal of Services

Subtotal of Softwere

Table 2 - Cost demonstration


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Figure 2 - Network Physical Diagram after upgrading


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Figure 3 Network Logical Diagram after upgrading

businessman orientation center of manica

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