bwc annual review 2016 v2

Annual

Review

2016

2

Annual Review 2016

INTRODUCTION

Bristol Waste: Annual Review

Tracey Morgan, Managing Director

Tracey Morgan, Managing Director

“I am delighted to report that the Bristol Waste Company’s fi rst year of operation has proved to be highly successful. We effectively transitioned the services over from the previous contractor in a short time frame and delivered service continuity as requested. We wanted to prove that we could deliver the services more effi ciently and reduce costs.”

We have achieved a cost reduction in our fi rst year of trading and made a profi t which can be used for future service development. Over the last few months we have commenced a number of immediate initiatives to reduce costs and improve

service delivery. One of our key performance areas is Health and Safety where we are monitoring and managing all risks associated and ensuring a good health and safety compliance record.

Cabinet on the 15 December extended our contract from August 2016 to November 2018, which has allowed us to put in place longer contracts which have resulted in better value for money.

Having the right people in place, ensuring they are supported, developed and motivated is crucial to our success. It is through our people that we deliver value to our customers and engage with our local communities. We have over 450 employees working within Bristol Waste Company and we aim to provide them with the tools and skills to enable them to perform to their maximum potential in a safe and empowering way. We strive to communicate and engage effectively with our staff through multiple channels and are developing technology requirements to support both internal and external communications.

We are embedding our Vision, Mission and Values as we drive the business forward – it is these which will underpin everything we do. We have started to work with community groups to focus on shared plans to reduce waste, have a cleaner city and increase recycling and reuse. We continue to promote diversity in our workforce and for our workforce to represent the communities we serve.

2015/16 was challenging, exciting and satisfying and we will continue to work hard for the benefi t of our shareholder, the residents of Bristol. I am very proud of our fi rst annual review and on behalf of the Board I would like to thank all our employees for their continued commitment to helping Bristol Waste Company achieve its goals. Finally I would like to thank the shareholder for their continuing support.

[email protected]

Annual Review 2016

OUR VISION AND VALUES

Waste is a Shared Responsibility

Our values are designed to Our values are designed to refl ect what we believe in and refl ect what we believe in and how we behave as a company. how we behave as a company.

Responsible: Responsible: we will always act we will always act in a responsible way, striving in a responsible way, striving to protect our people, our to protect our people, our customers and our customers and our environment, delivering environment, delivering services in a safe and services in a safe and compliant manner.compliant manner.

Forward-thinking:Forward-thinking: we will be we will be imaginative in designing and imaginative in designing and implementing service implementing service improvement, recognising that improvement, recognising that future challenges will require future challenges will require innovative thought and innovative thought and sustainable solutions.sustainable solutions.

Inclusive:Inclusive: we aim to represent we aim to represent all the communities we serve, all the communities we serve, to treat them all fairly and to treat them all fairly and equally, and to actively equally, and to actively encourage and support encourage and support diversity in the workplace and diversity in the workplace and in service delivery.in service delivery.

Trustworthy:Trustworthy: we are reliable, we are reliable, honest and transparent about honest and transparent about what we do and how we do it.what we do and how we do it.

Collaborative: Collaborative: we will listen to, we will listen to, and work closely with, all our and work closely with, all our partners in a spirit of partners in a spirit of cooperation, being cooperation, being approachable and friendly.approachable and friendly.

Effective:Effective: we will strive to get it we will strive to get it right fi rst time and to deliver right fi rst time and to deliver positive results and benefi ts to positive results and benefi ts to our customers.our customers.

Our Vision

A cleaner, greener Bristol, in which residents, communities and businesses feel involved, informed and empowered to create a better place for future generations.

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Our Values

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Annual Review 2016

Key Projects

Student Project

Pilot scheme to move from collections of separate (multi-stream) dry recyclable materials to a co-mingled recycling collection in 7 blocks of student accommodation. The scheme also introduced a reduction in capacity for residual waste and was supported by an engagement and education campaign. The results from the pilot show an increase in the recycling rate from 11% to 27% and a reduction in residual waste tonnage of 23%. This has shown if we make it easier for students then they do recycle more. We now want to look at piloting the same approach in other fl ats.

OUR ACHIEVEMENTS

Our Role and Key Projects

“The Bristol Waste Company has successfully taken over and delivered to the standards asked and has made genuine effi ciency savings and improved cost control. The Contract has been

extended until November 2018”.

The Bristol Waste Company was established by Bristol City Council in June 2015 and became operational in August taking over the services provided by the previous contractor

The major service elements provided by the Bristol Waste Company are:-

• Domestic refuse collection;

• Domestic recycling collection;

• Street cleansing and associated services;

• Winter maintenance;

• Sale of recycled material.

Our vision is clear as is the outcome we want to achieve for Bristol. We believe we can only achieve our mission by working collaboratively and changing behaviours.

Our fi rst year of operation was about setting the base line from which we can then improve each year.

We have undertaken a number of key projects to identify our current position and implemented pilot improvement schemes to test if these made a difference to service performance. Where successful, the pilot schemes will be rolled out after the summer. We are also taking our business plan seeking a longer term contract to Cabinet in August 2016.

Dave Foster, Operations Director

Our Role

Annual Review 2016

OUR ACHIEVEMENTS

Our Role and Key Projects

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Street Cleansing Review

We have commenced a detailed review of the street cleansing service as we believe this is an area where operational service improvements can be implemented. We are changing the methodology for street cleansing by moving to a frequency based service which will improve the checking and cleaning of streets and be an easier way to communicate with the public about what they can expect and when.

Improving Quality of Recycled Material

We are now concentrating efforts on improving the quality of recycled materials through:-

• Improving operational working practices inherited from the previous contract;

• Changing collection vehicle confi gurations, and re-routing vehicles, to improve source segregation;

• Communications and feedback with crews.

Working with Neighbourhood Partnerships on recycling/street scene improvement pilots

Bristol Waste Company, in partnership with Bristol City Council, is supporting a community led project in Bedminster that helps keep the streets clear of bins and rubbish. We have also started to work with BS5 groups to improve the street scene around communal bins, address fl y tipping and commercial waste.

Annual Review 2016

OUR FINANCES

Aff ordable Costs with High Service Standards

Results

Since its formation, the Bristol Waste Company has delivered above expectations with regard to its fi nancial performance. The Company has also delivered on the

ground with good levels of performance and supports the wider objectives of the City Council. A summary of the Company’s fi nancial performance to 31st March 2016 (our fi nancial year) is shown below.

“The Bristol Waste Company is acutely aware of the need to keep costs and charges for public services to an acceptable and affordable level, whilst maintaining high standards for residents and other service users. However, as a trading company we also need to ensure a healthy and sustainable fi nancial position in our own right.”

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Steve Ostler, Finance Director

Accounts to 31 March 2016

£’000

Turnover 15,241,022

Cost of Sales -12,092,393

Profi t 3,148,629

Administrative expenses. 889,363

Operating Profi t 2,259,266

Interest receivable and similar income 4,254

Interest payable and similar charges -9,169

Profi t on ordinary activities before tax 2,254,351

These fi gures are extracted from our “Annual Report and Financial Statements” document, which we are legally obliged to produce and to fi le at Companies House. The full report, compiled with our external auditors - currently Pricewater-houseCoopers LLP (PWC) – will be publicly available in due course. PWC has completed its annual audit of our accounts and confi rmed that these are fair and accurate, and are fully compliant with our statutory obligations.

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Annual Review 2016

We collect 140,000 140,000 tonnes of waste and recycling per annum

We deal with 180,000 180,000 ad-hoc job requests and service queries fromthe public annually

GovernanceThe performance of the Company is monitored by the senior management team of the Bristol Waste Company and its board of Directors. Performance is then reviewed by the Holding Company and, fi nally, by the shareholder. As we also provide services to the Council our performance is shared additionally with the Commissioner and goes on a regular quarterly basis to Neighbourhoods Scrutiny Commission.

Health and SafetyNo health and safety enforcement notices.No environmental enforcement notices.No Health and Safety Executive prosecutions.We have had 5 RIDDORS due to lost time of over 7 days.

Fleet Operator’s license Green Rating – good compliance

Charts

OUR PERFORMANCE

Governance and Statistics

We make 17 million17 millionscheduled collections each year

How does Bristol perform in comparison to other cities?

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Annual Review 2016

OUR PERFORMANCE

Performance Against Targets

Monthly performance targets - Bristol Waste Company (BWC) - May 2016

Measure of Success Current BWC Target BWC Year to Date RAG Rating

Collected on time per month - residual waste (595,372 collections) 99.925% (350) 99.95%

Collected on time per month - recycling/incl food (930,038 collections) 99.93% (576) 99.95%

Collected on time per month - garden waste (85,310 collections) 99.93% (55) 99.86%

Rectifi ed within SLA (reported before 2pm collection the same day and after 2pm collection by 12pm the following working day) *

99% 90.11%

Reported incidents - Issues rectifi ed within Service Level Agreement (SLA) timescales


Street cleansing - reported before 2pm collection the same day and after 2pm collection by 12pm the following working day *

88% 95%

Flytipping - 48 hours * 87% 89%

Graffi ti - 24 hours * 81% 94%

Litter bins - reported before 2pm collection the same day and after 2pm collection by 12pm the following working day *

91% 95%

Dead animals - 24 hours * 96% 96%

Performance of key SLAs (NH563)


Combination of top 6 SLAs average (marked with *) 89% 93%

BWC Recycling target


50% by 2020 (42.5% of this by BWC; 7.5% from HWRC) 37.26% 37.16%

Street cleansing - against B industry standard

Measure of Success (every 4 months) Current BWC Target BWC Year to Date RAG Rating

Litter 9.0% 5.50%

Detritus 25.0% 8.30%

Graffi ti 6.0% 6.50%

Flyposting 1.0% 0.45%

Winter Maintenance

Measure of Success (Winter only) Current BWC Target BWC Year to Date RAG Rating

Gritting within 3.5 and 5 hours of request 23% 73%

Key: RAG Rating Better than target

At target Within 10% of target

More than 10% away from target

Year to date:

Annual Review 2016

OUR PEOPLE

Workforce

The average number of full time equivalent posts during the year was around 450. As a large employer our greatest asset is our employees and we will continue to work to improve, encourage and support personal learning and development through the company.

The Bristol Waste Company has an experienced workforce primarily drawn from the local community and is thus tied to the City. This is coupled with a mind-set that the company is focused on delivering services for Bristol residents, rather than corporate shareholders.

Together, this creates a shared business ethos which results in positive staff attitude, better morale, engaged trade unions, and more effective working relationships than has been experienced through previous arrangements.

The Bristol Waste Company has a strong commitment to staff development and training and maintains a key managerial and operational focus on health and safety matters.

Bristol Waste Company management has built up, and is still improving, relationships with the Trade Unions regarding issues such as working agreements and pay parity.

Workforce EngagementDuring 2015/16 we have improved workforce engagement and staff morale by:-

Implementing Implementing the November 2015 Pay award which moved towards pay parity between refuse and recycling;

Reducing Reducing the agency positions and increasing the number of permanent staff required to run the operation;

Re-training Re-training eight staff to obtain their HGV driving licenses allowing them to fi ll higher paid positions and ones that have been diffi cult to recruit to;

IntroducedIntroduced a learning agreement and established a training centre.

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Annual Review 2016

OUR FUTURE

Key Priorities for Next Twelve Months

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Operational prioritiesNovember 2016 employee pay review - further pay parity and improved terms and conditions;

Working with community groups and residents to improve street-scene;

Re-routing our services to address ineffi ciencies in the current system;

Improving overall recycling performance and reducing residual waste, extending the range of properties being provided with a co-mingled recycling collection;

Reviewing materials trading arrangements to ensure they remain best value;

Establishing Bristol Waste Company website, social media presence and

general digital engagement with communities and residents to improve customer experience;

Completing the refurbishment of Albert Road employee training centre;

Completing the implementation of the street cleansing review.

New contract - prioritiesPreparation for taking on commercial waste collection, further developing capability for improving recycling;

Transfer HWRC & Transfer Station staff from BCC to BWC;

Planning the relocation of Street Cleansing from Hartcliffe depot to accommodate the 3rd HWRC;

Further develop data management and reporting; including working with Bristol Futures and Bristol is Open to pilot smart cities;

Develop Communications and Marketing strategy to increase awareness, education and engagement in order to achieve behavioural change;

Review contract arrangements for disposal and treatment and plan for new procurements;

Implement major change programme within the business to co-ordinate and prioritise all the required improvements and new functions.

Key Priorities for Next Twelve Months

A key priority is to get approval for our 10 year business plan, which will be considered by BCC Cabinet in August 2016.

We will be working on a number of priorities over the next 12 months. We have put these into two categories; those that we will be doing regardless of the 10 year contract being approved and those that will be a priority if the business plan is approved in August.

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Annual Review 2016

KEEP IN TOUCH

Phone us: 0117 304 9580

Email us: [email protected]

Find us on the Web: www.bristolwastecompany.co.uk

Visit us:Bristol Waste Company

Albert Road DepotAlbert Road

BristolBS2 0SX

bwc annual review 2016 v2

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